I would absolutely recommend Heartland to anyone interested in building.

Sales Attentiveness

Sales Attentiveness - Sarah is accessible and answered all of our questions quickly and efficiently.

Drafting

Drafting - And it was so FUN!

Drafting Needs

Drafting Needs - Just as fun as the drafting. Loved it!

Interior Designer Recommendations

Interior Designer Recommendations - Jen was so helpful!

Interior Designer Accessibility

Interior Designer Accessibility - We had many questions, and Jen answered all of them quickly and thoroughly.

Interior Designer Benefit

Interior Designer Benefit - Absolutely! We would have been lost without Jen. And she made it fun! We are very happy and excited to see how it all comes together.

Selections

Selections - I was able to work and check in on selections through Builder Trend. Loved it!

Professional & Organized

Professional & Organized - Everything has been wonderful. We have felt supported throughout this entire process so far.

Interior Designer Benefit

Interior Designer Benefit - Jen has such a great eye for color and design. We valued and sought her feedback and opinion far beyond just the interior design process!

Budget

Budget - They were flexible and helped us find areas where we could save. For example we were woke to supply some of our own items like light fixtures and fireplace which helped lower costs

On-Line Portal

On-Line Portal - Online portal, and having an open line of communication through a text thread.

PM Professionalism

PM Professionalism - Steve and Jeremy were awesome! Always reachable when we had questions. Steve was even helpful after we moved in and guided us to a solution with some issues with our oven.

Problem Resolution

Problem Resolution - Even after we moved in, Steve helped us with an issue with our oven.

Punchlist

Punchlist - Also, ahead of our homeowner punch list meeting all areas where I was planning on noting fixes were already addressed by the team.

Areas Of Satisfaction

Areas Of Satisfaction - Price lock guarantee provided such peace of mind in an unstable economy. Ahead of the punch list meeting all areas where I was planning on noting fixes were already addressed by the team. Steve and Jeremy were always available to chatting and answering questions.

Additional Comments

Additional Comments - I would recommend Heartland Builders to everyone planning to build a new home.

Sales Attentiveness

Sales Attentiveness - Very informative,answered all questions thoroughly

Drafting

Drafting - Enjoyed this part and was good to get professional input regarding architectural design

Interior Designer Recommendations

Interior Designer Recommendations - Jen was a great help figuring out what would work together and what wouldn't and also helpful with picking colors and finishes

Interior Designer Accessibility

Interior Designer Accessibility - very accessible and quick to respond when there were questions

Understand Building Process

Understand Building Process - Very well organized and easy to understand

Additional Comments

Additional Comments - Very smooth process sofar and good communication what to expect and good response if we have questions

Interior Designer Benefit

Interior Designer Benefit - Jen jokingly made the comment during one of our meetings "I do pretty" when we were discussing some construction topic :) Boy she wasn't joking. She made our home beautiful.

PM Professionalism

PM Professionalism - Josh was great to work with and made sure every detail was covered. He stayed cool and calm even when we got overly "concerned". He did a great job!!!!

Quality Of Workmanship

Quality Of Workmanship - The quality of our home exceeded our expectations. The paint and flooring subcontractors really stood out. Very pleased

Problem Resolution

Problem Resolution - I would give 10 stars here if I could. From going down to the EGLE office to get our permit, to fixing the grade of the walkout, and replacing the bathroom countertop, all issues were resolved in a timely manner.

Areas Of Satisfaction

Areas Of Satisfaction - This is a long list, but I would say the top items were..... The work quality of the contractors was impressive. We have had our share of home improvement contractors over the years and never had such quality work done. No cost overruns. This was touted in the initial meeting on your process reducing change orders and that was our experience as well. Very minimal change orders and that process was a breeze. The quality of the materials or products used. It's easy in the selection process to compare prices to what you see in the big box retailers, but once it's installed you can see the difference. The screen porch is a good example. That far exceeded the quality of what we were expecting. The team. Just a great staff.

On-Line Portal SAC

On-Line Portal SAC - Builders Trend has been very helpful in the budgeting process of our build.

Additional Comments

Additional Comments - Everyone we have dealt at Heartland Builders with has been very professional and fun to work with. All experts in their respective fields and great people!

Friendly, honest, and genuine group of people who made us feel like our project was important to them. They truly wanted us to have a house that we would enjoy and offered suggestions as they learned more about the things we value. They anticipated challenges or issues well ahead of time and worked with us to resolve them in a timely manner - our schedule was never negatively impacted and Heartland finished ahead of the original date.

Interior Designer Benefit

Interior Designer Benefit - Lauren really helped us work through things and provided us guidance so the process was efficient. She kept our budget in mind and presented us with options that would meet the budget and only offered alternatives if we asked.

Change Order Process

Change Order Process - Change orders were very well organized, explained, and executed

Schedule

Schedule - Loved the schedule!

PM Professionalism

PM Professionalism - Steve was excellent; just the ideal PM.

Quality Of Workmanship

Quality Of Workmanship - We expected high quality from Heartland, and feel the team went above and beyond.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, passion, and organization was excellent.

Heartland is a well oiled machine! Every staff member is friendly, professional and an expert in their specific field. We always felt well informed of every step of our build process.

Sales Attentiveness

Sales Attentiveness - Sarah has ben amazing! Even if the question wasn't something to do with her role directly, she has found an answer or connected us to the person who could give us the answer.

Drafting

Drafting - The design team took our feedback seriously and made changes to the design as needed.

Interior Designer Recommendations

Interior Designer Recommendations - Lauren was/is fantastic to work with. She was patient, listened to our wants and made excellent suggestions for our interior design.

Interior Designer Accessibility

Interior Designer Accessibility - Lauren generally followed up in minutes to any email sent her way.

Interior Designer Benefit

Interior Designer Benefit - I can't imagine having to do all of the interior selections without Lauren.

Customer Suggestion

Customer Suggestion - So far, everything has been GREAT! We can't wait for construction to start!

Interior Designer Benefit

Interior Designer Benefit - Lauren was wonderful to work with! We appreciated being able to make all of our selections at one time and having her expertise in assisting us during the process. It was really nice to know that we didn’t have to make any design decisions once the build started.

Change Order Process

Change Order Process - Buildertrend made change orders easy and transparent.

On-Line Portal

On-Line Portal - The online portal was amazing for communication, our timeline, housing our selections and so much more! This is definitely an added bonus of working with Heartland!

Money Section

Money Section - While I don’t feel like we referenced this a lot, it was nice to see the total at the top of the online portal and to see how change orders impacted the total.

Schedule

Schedule - I didn’t reference the schedule until the final feel months of our build, but loved it as we got closer to possession. Having said that, I really didn’t feel it was super important to follow the calendar as Josh was such a great communicator in his weekly updates.

Clean & Safe

Clean & Safe - Every time we stopped by in the evening or on weekends to see the progress, the job site was safe and had very little “trash” laying around.

PM Professionalism

PM Professionalism - Josh was amazing throughout every step of our build! He was positive, professional, and certainly patient! Our build provided a few challenges and he handled each head on, communicated with us in a timely manner and was ALWAYS professional. I can’t say enough how much we have appreciated working with Josh.

Subcontractors Professionalism

Subcontractors Professionalism - We didn’t interact with many subcontractors, but the few we did interact with were great!

Problem Resolution

Problem Resolution - I feel like this is a strength area for Heartland. We appreciate how Heartland addressed a couple issues our neighbors had with our build and worked hard to resolve the issues in a positive win-win way.

Schedule

Schedule - We gained possession on the exact day we were promised.

Punchlist

Punchlist - The punchlist is being addressed just as quickly as materials are available.

Areas For Improvement

Areas For Improvement - Honestly, everything went more or less as we expected based on what was shared at the beginning of the build process.

Areas Of Satisfaction

Areas Of Satisfaction - Communication!!!! Heartland was SO good at making sure we were informed every step of the entire build process. Positivity!!! Every staff member has a “can do” attitude. I’m not sure we were ever told, “We don’t/can’t do that “. Even if an issue came up, staff were always ready with a possible solution.

Additional Comments

Additional Comments - Thank you for making our home building process a positive experience. We love our Heartland home!!! We have absolutely loved working with the entire Heartland team!!

I had an excellent experience with Heartland Builders during my pre-construction phase. Everyone I interacted with was very professional, attentive, thoroughly answered all my questions, easy to work with, very knowledgeable, and made sure all of my requests were met. Next step is construction!

Sales Attentiveness

Sales Attentiveness - Sarah had fantastic communication and answered all of my questions promtly.

Interior Designer Accessibility

Interior Designer Accessibility - Fantastic communication and answered all of my questions.

Heartland made the entire process so easy.

Sales Attentiveness

Sales Attentiveness - Sarah was great throughout the entire process. She listened to what we were hoping for and made that our reality.

Drafting

Drafting - The team listened to what we were looking for, offered suggestions and walked us through so many options.

Drafting Needs

Drafting Needs - Yes, the final plan is definitely the plan we were hoping for.

Interior Designer Recommendations

Interior Designer Recommendations - Lauren was so helpful, easy to work with, and assisted us in making the best design decisions that would work best for us.

Interior Designer Accessibility

Interior Designer Accessibility - Lauren had excellent communication. If there was something she was unsure of, she got us answers in a timely manner.

Options

Options - We had plenty of options.

Interior Designer Benefit

Interior Designer Benefit - Lauren educated us on products allowing us to pick the best products for our lifestyle.

Selections

Selections - Loved the on-line portal. Made signing off on selections easy

Understand Building Process

Understand Building Process - Lauren and Sarah have done a great job explaining the process.

Professional & Organized

Professional & Organized - Everyone we have interacted with at Heartland have been professional, honest and organized.

Additional Comments

Additional Comments - This is my second time building but first time with Heartland. I dreaded building again but so glad I am and that I chose Heartland. The process has actually been fun

Heartland has actually made this process fun. At no point have we felt pressured or stressed with making decisions. They have also been super quick to respond to any of our questions no matter how big or small they were with the same speed.

Heartland staff are friendly, professional and attentive to the unique interests of their clients as it impacts build plans. The new showroom serves as an inspiration, but also practical resource for individual decision making. We so appreciate the personal touch and expertise—listening well, willingness to research, find answers to questions and explore creative solutions. Heartland has earned our trust! We’ve enjoyed the process and people! Looking forward to the completed project-our family legacy home!

Sales Attentiveness

Sales Attentiveness - Friendly, resourceful and fun!

Drafting

Drafting - Willing to keep adjusting plans, brainstorm solutions.

Interior Designer Recommendations

Interior Designer Recommendations - What attention to detail with such grace and support! Always willing to go above and beyond to support and explore the best fit for our aesthetic preferences and budget. Lauren was pivotal in making some adjustments to make our exterior design more visually interesting!

Interior Designer Accessibility

Interior Designer Accessibility - Quick to respond and follow up!

Interior Designer Benefit

Interior Designer Benefit - So valuable with selections and budget!

Recognized Excellence

Recognized Excellence - Steve, Cindy, Jenn, & Josh were very responsive to our needs and took the time to explain situations and options when I needed more information

Additional Comments

Additional Comments - I think Hearland was the right builder for us. Their process driven structure and pre-planning with the Heartland team suited our style well. No suprises on the house design, build quality, or timing for the house itself. Some minor timing and alignment issues on the grade, well, concrete, and drainage that got resolved in the end. We are very happy in this home!!!

Interior Designer Benefit

Interior Designer Benefit - Highly appreciated the Architectual and interior design help. This was critical to getting us the space and flow that we wanted in this home. We absolutely love the design.

Schedule

Schedule - Right on time!

Areas Of Satisfaction

Areas Of Satisfaction - Amazing process, super kind and helpful team, quality of craft work. Overall, a positive experience to a stressful process.

Recognized Excellence

Recognized Excellence - Cindy! We recently saw her again after a long time and she was still was warm and welcoming as the day we met her

Additional Comments

Additional Comments - We are very happy and would highly recommend Heartland to anyone considering the building process

Additional Comments

Additional Comments - The process has been professional and non-stress so far.

Comprehensive and efficient. Answered question before I knew i needed the answer.

Sales Attentiveness

Sales Attentiveness - Loved Sarah. Trusted her right away and therefore knew I wanted to proceed with Heartland.

Drafting

Drafting - Very much so! Loved what Brian came up with when I made a request. Dora will love the exit from the screened deck!

Drafting Needs

Drafting Needs - Very true!

Interior Designer Recommendations

Interior Designer Recommendations - The knows a lot about everything:)

Interior Designer Accessibility

Interior Designer Accessibility - She was excellent! When I realized I was getting a little crazy and overspending she really understood and helped with doable suggestions. I owe Jen a big thank you!

Interior Designer Benefit

Interior Designer Benefit - Very Very beneficial!

Professional & Organized

Professional & Organized - Very much so!

Value

Value - Appreciate knowing the 'for sure' cost!

They were fun to work with and very transparent. They were also collaborative throughout the process.

The Heartland people are increible and their process is very organized.

Sales Attentiveness

Sales Attentiveness - Sarah's response time was excellent and she quickly resolves any questions/issues

Drafting

Drafting - very much, Brian, Jen, and Cindy were not only fantastic with ideas, but fun to work with throughout the process

Interior Designer Accessibility

Interior Designer Accessibility - Great response time and was very flexible with our schedules

Recognized Excellence

Recognized Excellence - Cindy, Josh, and everyone who was involved.

Additional Comments

Additional Comments - Very happy with the people, quality, construction, and materials. Amazingly beautiful home they built for us.

Budget

Budget - Heartland was great in helping us reduce our budget so we could afford our final home for our future living!

Suggestion

Suggestion - Heartland Builders Rocks! Keep up the great work.

Sales Attentiveness

Sales Attentiveness - Sarah and Lauren are very pleasant and patient. They have been wonderful at answering all of my questions.

Interior Designer Accessibility

Interior Designer Accessibility - Lauren has been wonderful at listening to my needs and making suggestions for me to consider on ideas I hadn't thought of.

Selections

Selections - BuilderTrend is great. It clearly breaks down everything that goes in a home build and gives me choices with exact costs.

Working with Heartland was such a blessing. The process, communication, knowledge and experience was all excellent. Thinking back to the first meetings it was so fun to see everything come to life and make tweaks based on what we needed for our family. Now being in the house we absolutely love it. We feel peace and are so excited for our future here!

Interior Designer Benefit

Interior Designer Benefit - Jen (and Lauren) were extremely knowledgable about the products and made sure I liked all of the selections. Even ordered some other tiles that we ended up selecting!

Budget

Budget - Builder Trend was a huge plus for us knowing the budget, keeping an eye on things and seeing it in real time was great.

Change Order Process

Change Order Process - We did make some last minute tweaks (master bath plumbing) and it was handled right away and we LOVE how it turned out.

Subcontractors Professionalism

Subcontractors Professionalism - The subcontractors that we came in contact with were great.

Problem Resolution

Problem Resolution - Absolutely. We felt we could come to them with anything and it was always treated respectfully.

Areas For Improvement

Areas For Improvement - None that I can think of! You guys are all awesome.

Areas Of Satisfaction

Areas Of Satisfaction - Communication. Process. You guys really know what your doing to make this feel easy and stress free.

Additional Comments

Additional Comments - everything so far has been great! Love the whole team.

I loved working with Heartland. The responsiveness and patience with all our questions made the process so much less stressful. Everyone was very helpful and supportive. I like how organized things are and all the weekly updates. I would definitely recommend Heartland to others.

Sales Attentiveness

Sales Attentiveness - She goes above and beyond!

Additional Comments

Additional Comments - Everyone has been great so far! I also appreciated Cindy and Rich finding a creative solution to navigate the financing concern.

Areas Of Satisfaction

Areas Of Satisfaction - The communication was exceptional. Being able to get responses to our questions and concerns throughout the process made it so we felt involved and heard. We also appreciated the flexibility that allowed us to get our closet organizers built ahead of time and our garage floor epoxy installed. The entire staff was courteous and patient. The contractors were polite and helpful too.

Suggestion

Suggestion - Keep up the good work!

Additional Comments

Additional Comments - Thank you all so much! We love our new home. Your input allowed our vision of a multigenerational house to come to life. The new spaces are working beautifully.

Very nice and knowledgeable people. They are always willing to be there for the client. They are a pleasure to work with.

Your knowledge, expertise, and ability to communicate with us was very much appreciated. also you worked with us to stay within our budget was suburb.

Original Design

Original Design - we wanted a 'forever' home and that is what we got. Thank you.

Communication

Communication - The builder trend program as very helpful in keeping the lines of communication open.

Recognized Excellence

Recognized Excellence - Cindy explained the process so well we knew what to expect. I personally love and appreciated Jen because the choosing of what to put in the home was so overwhelming. She was so helpful, and willing to share ideas. Plus she always had our coffee available.

Suggestion

Suggestion - DON'T CHANGE!!! You do a good job.

Drafting

Drafting - I love how they talked through our draft and revised it to be a fabulous design that beautifully meets our needs.

Customer Suggestion

Customer Suggestion - Keep being awesome! I never dreamed we would be blessed to find such a talented and respectful team.

On-Line Portal SAC

On-Line Portal SAC - I like how the portal helps organize and track the information.

Additional Comments

Additional Comments - They have been amazing. Whoever does their H.R. deserves a thank you. They are a fantastic team of individuals who work well at making a daunting process understandable and pleasant.

They are thorough and listened to our input the entire process.

The process and people were phenomenal

Additional Comments

Additional Comments - They are really terrific folks. Loved the process and the people

PM Professionalism

PM Professionalism - Josh was exceptionally to work with very personable, answered all our questions and concerns in a timely manner. Great to work with

Subcontractor Concerns

Subcontractor Concerns - The workmanship was great.