Our staff is working from home, we are conducting virtual sales meetings, and we are practicing social distancing. Only one trade is on a jobsite at a time. Michigan is closed down except for essential services, which does not include us.
We already have!
Clean & Safe - It was noticeably clean every time we came by to check out the progress
Areas Of Satisfaction - 1. The schedule and speed of completion 2. Communication through co-construct and PM. 3. In the end our vision became a reality.
We had a great experience with Heartland Builders and would highly recommend them (especially for those building for the first time).
Interior Designer Benefit - Jen was extremely helpful.
Co-Construct - Co-Construct is a great tool, but everyone at Heartland was also accessible by phone. text and email.
PM Professionalism - Steve is very knowledgeable, professional and customer focused.
Areas Of Satisfaction - The entire staff at Heartland exceeded our expectations. Everyone from Heartland that we worked with had great attitudes and were very customer focused. We totally enjoyed the process and couldn't be happier with our home.
Sales Attentiveness - Cindy had no problem moving things along at the speed we requested.
Drafting - Rich and Holly were great at understanding our needs and making recommendations during the design process.
Drafting Needs - Although the home is not completed yet, we are confident that the design of the home will meet our needs.
Interior Designer Recommendations - Jen was great to work with and she is very knowledgeable. We highly recommend utilizing Jen as much as possible.
Interior Designer Accessibility - Jen always responded to our questions very quickly.
Options - Heartland offers a good selection of options to choose from.
Interior Designer Benefit - Our time spent with Jen was worth every minute. As this was the first home we've built, it was great to have a professional work with us on ever detail.
Selections - We liked being able to view the different options, and costs associated with different options, in Co-Construct while making our decisions.
Understand Building Process - We have a pretty good understanding of the process remaining to completion. Heartland is very good about answering all of our questions in a timely fashion.
Professional & Organized - One of the reasons we chose Heartland was because of the organization and customer service which they are living up to.
Customer Suggestion - Continue your focus on quality and outstanding customer service.
Co-Construct SAC - Since this is the first house we've built, Co-Construct has been very beneficial for us tying everything together.
Additional Comments - It t has been a great experience so far.
"Heartland Builders really partner with you to build a custom home you will love from design to completion and every step along the way."
PM Professionalism - We would give him six stars if we could. For us he was the face of Heartland Builders and made the building process fun. Thanks, Steve!
Subcontractors Professionalism - The electricians, finished carpenters, painters and plumbers were exceptional.
Areas Of Satisfaction - The trim carpenters wanted it to be right and for us to be happy. Heartland Builders wanted the same. We are very happy with the overall project.
Additional Comments - We didn't know Heartland Builders from any other builder. We simply were impressed with the talk that Rich gave at a home builders show. What excited us about Heartland Builders is if they do what they say there shouldn't be any lingering problems. Having now been through both the design and build process as well as having lived in the home a couple of months we can say the following: Yes, the Heartland Team did do as they promised and stuck to their original cost during a trying time of the Pandemic. Thank you to the entire team!
Interior Designer Benefit - Jen is knowledgeable in her field.
The staff of Heartland Builders are truly amazing. From the very start, everyone we speak to is kind, personable, and extremely knowledgeable. They answer every question we have with patience and experience, and have made this task of building our dream home a breeze!
Sales Attentiveness - At the open house that got us familiar with Heartland, Cindy sold us from the very start! Her enthusiasm alone got us excited to start the building process.
Interior Designer Recommendations - We really needed help deciding on what to put in our home and Jen was right there every step of the way. She offered plenty of recommendations without making us feel like we weren't making our own choices.
Selections - Using co-construct made the selection process so incredibly easy!
Professional & Organized - I can't praise Heartland's organization and professionalism enough!
Additional Comments - Everyone is very nice, knowledgeable, and easy to work with!
Heartland has a good team overall. From home selection, design phase, interior selections, home property layout and finally warranty, Heartland fit the bill they promoted themselves as. I believe our overall experience would of been completely ideal with some improvements from the project management side of things.
Customer Suggestion - Keep doing what you are doing!
Additional Comments - Informative group, team setting. Overall good experience to this point!
Warranty - Ethen is a good communicator and follows through without us having to ask first. He documents and resolves issues in Co-Construct well.
Great knowledgeable team. Easy process. Enjoyed the flexibility to really customize the home.
Change Order Process - Easy process to understand and execute.
Areas Of Satisfaction - Overall, we loved the design and build process Heartland has created! We liked being able to help create the drawing of our house and use the design studio to pick our finishes - while being able to purchase items on our own (like lighting). We LOVED being able to see the cost of our home before anything began, so it wasn't this black hole of not knowing what to expect money wise. We also really appreciated being given a definitive move it date.
Co-Construct SAC - Good tool and helpful.
Suggestion - Rich and Cindy have a great business. We appreciate how genuine and honest they were. They were relatable and easy to talk to, which made the process easier for us.
Additional Comments - Thank you for building our forever home!
Suggestion - Not really any suggestions. Keep up the great customer service.
Additional Comments - Congratulations on creating a great experience.
Interior Designer Benefit - I really appreciated all the personalized time with me. Jen was great at giving me her opinion but also picking out and recommending things she thought I would like.
Subcontractor Concerns - Not at all! We have been so impressed with the quality of our home. Every time we went to the site during the day, the contractors were courteous and doing really great work.
I would recommend them to a friend or neighbor, because I believe their focus is still on the customer, unlike so many builders who are merely thinking of the next job.
Additional Comments - We are very thankful to have worked with the team. At the end of the day, they completed this project under difficult circumstances in a tough year and built our family a very nice home! The website for HB advertises "Fast, Fun, and Easy"-they are right....they made building a house not nearly as hard or stressful as others make it out to be-that is a credit to the organization and people that run and operate it. great job and best wishes to all
My wife and I were very pleased with the home that Heartland created for us. After a year, we are still loving our home and the support that heartland offers to us.
Additional Comments - We've really enjoyed working with Rich, Cindy, Theresa, Steve and the whole team (I'm sure we'll get to know others as the project continues)! And we can't wait to watch the house develop ... and to move in!
Quality Of Workmanship - Excellent, very pleased.
Problem Resolution - Heartland Builders excelled in problem resolution, they addressed problems promptly, professionally and reasonably.
Schedule - The past year caused delays that were beyond anyone's control. Heartland kept the build moving as well as possible given the past year.
Areas Of Satisfaction - Fit and finish of completed home is beyond what we imagined. They captured our vision better than we had hoped. Our place is amazing. The window wall is breathtaking!
Additional Comments - Overall, very pleased and thrilled with our new Cottage. Thank you Heartland.
I have made three recommendations so far.
Additional Comments - We just started construction, but through the design phase, Heartland, Rich, Cindy and Steve were very helpful. The use of the architect in the 3D design modeling, was very beneficial. Rich is extremely knowledgeable working with the chief architect, as we sat and looked at the 3D images, and decided what we wanted to do. It was easy to make a change, and visually see the change to see if they is want we wanted.
Recognized Excellence - I would like to recognize Steve Van Viltd (?). He did a phenomenal job working through some of the issues. He was very technical and worked through some complex issues to get resolutions.
Problem Resolution - When we bring up issues that need to be addressed, we get a sense that Heartland Builders cares about resolving the issues in a timely manner and respond professionally.
Areas Of Satisfaction - Home selection, design phase and selections process were pretty seamless considering there is so much information that needs to be documented in designing and building a new home.
Co-Construct SAC - Co-Construct is a great tool when used 100% correctly by all parties.
Additional Comments - Thank you, Heartland Builders.
Areas For Improvement - All good
Areas Of Satisfaction - Honest and easy to work with as well as punctual. Upfront about costs allowing you know what your getting before the project starts. Organized. Overall
Additional Comments - We enjoyed working with Heartland. They have a good system and are great people.
Areas For Improvement - Expectations exceeded on all levels.
Co-Construct SAC - Excellent tool, even for someone without a construction background. The level of detail was extremely educational from start to finish.
Suggestion - Keep doing what you do best...your commitment to quality elevates simply building a beautiful house to creating a future for your clients.
Additional Comments - Thank you...we were so blessed to have the Heartland team along with us on this journey to build our family’s forever!
Any Changes? - We love our Heartland home and would not change anything!
Recognized Excellence - The entire team for sure! However, we must single out Ethen Weaver who has been our primary source for our periodic warranty visits and follow-up. He communicates extremely effectively, is flexible when necessary and is such a pleasure to work with.
Suggestion - Keep doing what you are doing...we are so blessed to have our forever home built in a manner that met or exceeded each of our expectations. Our nest may be empty now, but our new house naturally became our family home and we have no doubt that it will always be a special place for our boys to return.
Interior Designer Recommendations - I would like to get her a 5 rating.
Additional Comments - Heartland made the process easier than expected. We have never built a home before and with their tools and expertise it was a great experience.
Budget - We knew the budget and kept on track through the process.
Change Order Process - With the design guidance we had, we had very few change orders in our build process.
Co-Construct - It is a very efficient process to manage the communication between builder and us.
Schedule - The only variation was the weather. The end schedule turned out better we got the house finished ahead of schedule
Clean & Safe - The contractors did an excellent job with the house.
Quality Of Materials - It has exceeded our expectations. Heartland uses quality materials and contractors.
Problem Resolution - A new home is a complicated project and the home is working well for us and we are pleased with the results.
Schedule - We finished ahead of schedule. It was a pleasant surprise.
Value - We are very comfortable with our expenditure and end result.
Likely To Recommend - Absolutely I would.
Areas Of Satisfaction - I am most satisfied with the project management process with Co-Construct It is absolutely an incredible tool and I am glad they use it in their process.
Recognized Excellence - I just had a wonderful experience with everyone. Ethan, in warranty, and Nathan, project manager, provided exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Heartland Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys