Heartland Builders took a multi-team approach. I enjoyed working with everyone on all of the teams. I found that the professionals that they employ are very communicative and take pride in the work that they do. During the time for the warranty, they did an excellent job of explaining and getting the items done perfectly. This was a very enjoyable experience.
Recognized Excellence - I would like to recognize Ethan for his exceptional service.
Heartland Builders was the second home building company we talked to to build our home, and we walked out of the first meeting knowing right away we wanted to work with Heartland. Cindy and Rich are so friendly, easy to work with, and
Heartland Builders is a high quality builder and very affordable. It was a pleasure working with the team.
PM Professionalism - Steve was amazing and very helpful.
Areas Of Satisfaction - Quality and being on time.
Reasons: type of construction, co-construct showing options and helping to stay in budget and designer assistance with selections
Building with Heartland has been a smooth and easy experience. All of their team members have been great to work with!
Very effective planning process. Construction on time even in the face of Covid
Areas Of Satisfaction - Extremely organized and responsive. Having a design person and project manager was super helpful. Everyone we have dealt with at Heartland was outstanding.
This was the first home we ever built, and they eased all our worries! They were able to walk us through everything. We really liked that we could do everything right at their office we didn't have to go to any other stores or anything. We got to pick out everything we wanted right in one location, so it was really convenient for us!.
Interior Designer Benefit - The best!!!
Areas Of Satisfaction - Communication & the design process
Communication and the management of the project was the problem.
Recognized Excellence - Jen was the most helpful
Additional Comments - We are very thankful to have worked with the team. At the end of the day, they completed this project under difficult circumstances in a tough year and built our family a very nice home! The website for HB advertises "Fast, Fun, and Easy"-they are right....they made building a house not nearly as hard or stressful as others make it out to be-that is a credit to the organization and people that run and operate it. great job and best wishes to all
Heartland's process should be the industry standard, and we will recommend them whole heartedly to anyone interested in building!
Interior Designer Benefit - One of the biggest benefits to us was that Heartland had their own design center (eliminating the overwhelming aspect of too many choices) and a professional interior designer. Jen was amazing and we loved collaborating with her! She really understood our vision and worked to find us exactly what we were looking for. She was so patient in our moments of indecisiveness and most importantly, made the selection process fun. We are SO happy with our design as a result of her guidance!
Schedule - It is remarkable that in the times of Covid and Supply Chain chaos, Heartland was still able to hit our move in date on the dot!
Areas Of Satisfaction - Deciding to build can be overwhelming, but Heartland made everything so clear and understandable. We always knew where we stood financially, there were no hidden costs. The team truly makes you feel like family and makes the process so enjoyable - the whole overall process exceeded our expectations, and really was easy, fun and faster than we thought!
Additional Comments - We can't thank you enough for helping us through this process, and we couldn't be happier with the end result!
Everyone on Heartland’s team was great to work with. The quality of the construction exceeded our expectations. We had a schedule of the construction and there was great communication on the progress of our home.
Additional Comments - Everyone is very nice, knowledgeable, and easy to work with!
Interior Designer Benefit - It was great to see some of the materials as we were selecting them. When we couldn’t find the perfect tile in the showroom, Jen went out and found it for us.
Schedule - We really liked having access to the schedule.
Clean & Safe - Job site was incredibly clean all the time.
PM Professionalism - Ethen was really great to work with. He communicated timely and answered all our questions.
Schedule - Even with covid and global supply issues, the project remained on schedule and the move-in date was unchanged.
Areas Of Satisfaction - It was amazing working with everyone at heartland. The quality of construction exceeded our expectations. Very well organized.
On-Line Portal SAC - It was nice to make selections and see how those selections affected the budget. This helped us to make our decisions.
Cindy and Rich are amazing to work with. They walked us through every step and always answered our questions promptly.
Heartland Builders is a wonderful company to hire to build a house. The staff is friendly, professional, attentive, and detail oriented. When I would tell friends I was building a house, they would comment on how stressful it must be. However, Heartland has made it anything but! Communication has been something Heartland staff has absolutely nailed through this whole process. I highly recommend them as builders. My family and I have a brand new, beautiful dream house thanks to Heartland!
Sales Attentiveness - At the open house that got us familiar with Heartland, Cindy sold us from the very start! Her enthusiasm alone got us excited to start the building process.
Interior Designer Recommendations - We really needed help deciding on what to put in our home and Jen was right there every step of the way. She offered plenty of recommendations without making us feel like we weren't making our own choices.
Selections - Using co-construct made the selection process so incredibly easy!
Professional & Organized - I can't praise Heartland's organization and professionalism enough!
PM Professionalism - Steve is truly amazing. I have to give a special shout out to his help and communication skills. Steve came out to the house on Christmas Eve to solve a septic pump issue that arose overnight. I can't thank him enough!
Areas Of Satisfaction - Communication! Everything, every step of the process, was communicated clearly and in a timely manner. Every time we had a question, it would get answered completely and promptly.
Additional Comments - We are so glad we decided to work with the Heartland Builders team. They are friendly, personable, and attentive. I can't sing enough praise for them!
We would definitely recommend Heartland!
Interior Designer Benefit - Jen was awesome to work with! She made the process easy and fun offering excellent advice and guidance all along the way.
Additional Comments - Our experience with Heartland so far has exceeded my expectations and made the entire home building experience a positive one.
We already have!
Clean & Safe - It was noticeably clean every time we came by to check out the progress
Areas Of Satisfaction - 1. The schedule and speed of completion 2. Communication through co-construct and PM. 3. In the end our vision became a reality.
Customer Suggestion - Please keep the communication up, as you have, throughout the rest of the process.
We had a great experience with Heartland Builders and would highly recommend them (especially for those building for the first time).
Interior Designer Benefit - Jen was extremely helpful.
Co-Construct - Co-Construct is a great tool, but everyone at Heartland was also accessible by phone. text and email.
PM Professionalism - Steve is very knowledgeable, professional and customer focused.
Areas Of Satisfaction - The entire staff at Heartland exceeded our expectations. Everyone from Heartland that we worked with had great attitudes and were very customer focused. We totally enjoyed the process and couldn't be happier with our home.
Sales Attentiveness - Cindy had no problem moving things along at the speed we requested.
Drafting - Rich and Holly were great at understanding our needs and making recommendations during the design process.
Drafting Needs - Although the home is not completed yet, we are confident that the design of the home will meet our needs.
Interior Designer Recommendations - Jen was great to work with and she is very knowledgeable. We highly recommend utilizing Jen as much as possible.
Interior Designer Accessibility - Jen always responded to our questions very quickly.
Options - Heartland offers a good selection of options to choose from.
Interior Designer Benefit - Our time spent with Jen was worth every minute. As this was the first home we've built, it was great to have a professional work with us on ever detail.
Selections - We liked being able to view the different options, and costs associated with different options, in Co-Construct while making our decisions.
Understand Building Process - We have a pretty good understanding of the process remaining to completion. Heartland is very good about answering all of our questions in a timely fashion.
Professional & Organized - One of the reasons we chose Heartland was because of the organization and customer service which they are living up to.
Customer Suggestion - Continue your focus on quality and outstanding customer service.
Co-Construct SAC - Since this is the first house we've built, Co-Construct has been very beneficial for us tying everything together.
Additional Comments - It t has been a great experience so far.
"Heartland Builders really partner with you to build a custom home you will love from design to completion and every step along the way."
PM Professionalism - We would give him six stars if we could. For us he was the face of Heartland Builders and made the building process fun. Thanks, Steve!
Subcontractors Professionalism - The electricians, finished carpenters, painters and plumbers were exceptional.
Areas Of Satisfaction - The trim carpenters wanted it to be right and for us to be happy. Heartland Builders wanted the same. We are very happy with the overall project.
Additional Comments - We didn't know Heartland Builders from any other builder. We simply were impressed with the talk that Rich gave at a home builders show. What excited us about Heartland Builders is if they do what they say there shouldn't be any lingering problems. Having now been through both the design and build process as well as having lived in the home a couple of months we can say the following: Yes, the Heartland Team did do as they promised and stuck to their original cost during a trying time of the Pandemic. Thank you to the entire team!
Interior Designer Benefit - Jen is knowledgeable in her field.
Heartland has a good team overall. From home selection, design phase, interior selections, home property layout and finally warranty, Heartland fit the bill they promoted themselves as. I believe our overall experience would of been completely ideal with some improvements from the project management side of things.
Customer Suggestion - Keep doing what you are doing!
Additional Comments - Informative group, team setting. Overall good experience to this point!
Warranty - Ethen is a good communicator and follows through without us having to ask first. He documents and resolves issues in Co-Construct well.
Great knowledgeable team. Easy process. Enjoyed the flexibility to really customize the home.
Change Order Process - Easy process to understand and execute.
Areas Of Satisfaction - Overall, we loved the design and build process Heartland has created! We liked being able to help create the drawing of our house and use the design studio to pick our finishes - while being able to purchase items on our own (like lighting). We LOVED being able to see the cost of our home before anything began, so it wasn't this black hole of not knowing what to expect money wise. We also really appreciated being given a definitive move it date.
Co-Construct SAC - Good tool and helpful.
Suggestion - Rich and Cindy have a great business. We appreciate how genuine and honest they were. They were relatable and easy to talk to, which made the process easier for us.
Additional Comments - Thank you for building our forever home!
Suggestion - Not really any suggestions. Keep up the great customer service.
Additional Comments - Congratulations on creating a great experience.
Interior Designer Benefit - I really appreciated all the personalized time with me. Jen was great at giving me her opinion but also picking out and recommending things she thought I would like.
Subcontractor Concerns - Not at all! We have been so impressed with the quality of our home. Every time we went to the site during the day, the contractors were courteous and doing really great work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Heartland Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys