Heartland Builders took a multi-team approach. I enjoyed working with everyone on all of the teams. I found that the professionals that they employ are very communicative and take pride in the work that they do. During the time for the warranty, they did an excellent job of explaining and getting the items done perfectly. This was a very enjoyable experience.

Recognized Excellence

Recognized Excellence - I would like to recognize Ethan for his exceptional service.

Any Changes?

Any Changes? - I would not change anything, I am happy with how everything turned out.

Recognized Excellence

Recognized Excellence - The owners, Rick and Cindy, have been kind and responsive to emails in a timely manner and are easy to work with.

Heartland Builders was the second home building company we talked to to build our home, and we walked out of the first meeting knowing right away we wanted to work with Heartland. Cindy and Rich are so friendly, easy to work with, and

Heartland Builders is a high quality builder and very affordable. It was a pleasure working with the team.

PM Professionalism

PM Professionalism - Steve was amazing and very helpful.

Areas Of Satisfaction

Areas Of Satisfaction - Quality and being on time.

Reasons: type of construction, co-construct showing options and helping to stay in budget and designer assistance with selections

Building with Heartland has been a smooth and easy experience. All of their team members have been great to work with!

Very effective planning process. Construction on time even in the face of Covid

Areas Of Satisfaction

Areas Of Satisfaction - Extremely organized and responsive. Having a design person and project manager was super helpful. Everyone we have dealt with at Heartland was outstanding.

This was the first home we ever built, and they eased all our worries! They were able to walk us through everything. We really liked that we could do everything right at their office we didn't have to go to any other stores or anything. We got to pick out everything we wanted right in one location, so it was really convenient for us!.

Interior Designer Benefit

Interior Designer Benefit - The best!!!

Areas Of Satisfaction

Areas Of Satisfaction - Communication & the design process

Communication and the management of the project was the problem.

Recognized Excellence

Recognized Excellence - Jen was the most helpful

Additional Comments

Additional Comments - We are very thankful to have worked with the team. At the end of the day, they completed this project under difficult circumstances in a tough year and built our family a very nice home! The website for HB advertises "Fast, Fun, and Easy"-they are right....they made building a house not nearly as hard or stressful as others make it out to be-that is a credit to the organization and people that run and operate it. great job and best wishes to all

Heartland's process should be the industry standard, and we will recommend them whole heartedly to anyone interested in building!

Interior Designer Benefit

Interior Designer Benefit - One of the biggest benefits to us was that Heartland had their own design center (eliminating the overwhelming aspect of too many choices) and a professional interior designer. Jen was amazing and we loved collaborating with her! She really understood our vision and worked to find us exactly what we were looking for. She was so patient in our moments of indecisiveness and most importantly, made the selection process fun. We are SO happy with our design as a result of her guidance!

Schedule

Schedule - It is remarkable that in the times of Covid and Supply Chain chaos, Heartland was still able to hit our move in date on the dot!

Areas Of Satisfaction

Areas Of Satisfaction - Deciding to build can be overwhelming, but Heartland made everything so clear and understandable. We always knew where we stood financially, there were no hidden costs. The team truly makes you feel like family and makes the process so enjoyable - the whole overall process exceeded our expectations, and really was easy, fun and faster than we thought!

Additional Comments

Additional Comments - We can't thank you enough for helping us through this process, and we couldn't be happier with the end result!

Everyone on Heartland’s team was great to work with. The quality of the construction exceeded our expectations. We had a schedule of the construction and there was great communication on the progress of our home.

Additional Comments

Additional Comments - Everyone is very nice, knowledgeable, and easy to work with!

Interior Designer Benefit

Interior Designer Benefit - It was great to see some of the materials as we were selecting them. When we couldn’t find the perfect tile in the showroom, Jen went out and found it for us.

Schedule

Schedule - We really liked having access to the schedule.

Clean & Safe

Clean & Safe - Job site was incredibly clean all the time.

PM Professionalism

PM Professionalism - Ethen was really great to work with. He communicated timely and answered all our questions.

Schedule

Schedule - Even with covid and global supply issues, the project remained on schedule and the move-in date was unchanged.

Areas Of Satisfaction

Areas Of Satisfaction - It was amazing working with everyone at heartland. The quality of construction exceeded our expectations. Very well organized.

On-Line Portal SAC

On-Line Portal SAC - It was nice to make selections and see how those selections affected the budget. This helped us to make our decisions.

Cindy and Rich are amazing to work with. They walked us through every step and always answered our questions promptly.

Heartland Builders is a wonderful company to hire to build a house. The staff is friendly, professional, attentive, and detail oriented. When I would tell friends I was building a house, they would comment on how stressful it must be. However, Heartland has made it anything but! Communication has been something Heartland staff has absolutely nailed through this whole process. I highly recommend them as builders. My family and I have a brand new, beautiful dream house thanks to Heartland!

Sales Attentiveness

Sales Attentiveness - At the open house that got us familiar with Heartland, Cindy sold us from the very start! Her enthusiasm alone got us excited to start the building process.

Interior Designer Recommendations

Interior Designer Recommendations - We really needed help deciding on what to put in our home and Jen was right there every step of the way. She offered plenty of recommendations without making us feel like we weren't making our own choices.

Selections

Selections - Using co-construct made the selection process so incredibly easy!

Professional & Organized

Professional & Organized - I can't praise Heartland's organization and professionalism enough!

PM Professionalism

PM Professionalism - Steve is truly amazing. I have to give a special shout out to his help and communication skills. Steve came out to the house on Christmas Eve to solve a septic pump issue that arose overnight. I can't thank him enough!

Areas Of Satisfaction

Areas Of Satisfaction - Communication! Everything, every step of the process, was communicated clearly and in a timely manner. Every time we had a question, it would get answered completely and promptly.

Additional Comments

Additional Comments - We are so glad we decided to work with the Heartland Builders team. They are friendly, personable, and attentive. I can't sing enough praise for them!

We would definitely recommend Heartland!

Interior Designer Benefit

Interior Designer Benefit - Jen was awesome to work with! She made the process easy and fun offering excellent advice and guidance all along the way.

Additional Comments

Additional Comments - Our experience with Heartland so far has exceeded my expectations and made the entire home building experience a positive one.

We already have!

Clean & Safe

Clean & Safe - It was noticeably clean every time we came by to check out the progress

Areas Of Satisfaction

Areas Of Satisfaction - 1. The schedule and speed of completion 2. Communication through co-construct and PM. 3. In the end our vision became a reality.

Customer Suggestion

Customer Suggestion - Please keep the communication up, as you have, throughout the rest of the process.

Areas Of Satisfaction

Areas Of Satisfaction - Went above and beyond to make sure we were satisfied and happy with our home.

We had a great experience with Heartland Builders and would highly recommend them (especially for those building for the first time).

Interior Designer Benefit

Interior Designer Benefit - Jen was extremely helpful.

Co-Construct

Co-Construct - Co-Construct is a great tool, but everyone at Heartland was also accessible by phone. text and email.

PM Professionalism

PM Professionalism - Steve is very knowledgeable, professional and customer focused.

Areas Of Satisfaction

Areas Of Satisfaction - The entire staff at Heartland exceeded our expectations. Everyone from Heartland that we worked with had great attitudes and were very customer focused. We totally enjoyed the process and couldn't be happier with our home.

Sales Attentiveness

Sales Attentiveness - Cindy had no problem moving things along at the speed we requested.

Drafting

Drafting - Rich and Holly were great at understanding our needs and making recommendations during the design process.

Drafting Needs

Drafting Needs - Although the home is not completed yet, we are confident that the design of the home will meet our needs.

Interior Designer Recommendations

Interior Designer Recommendations - Jen was great to work with and she is very knowledgeable. We highly recommend utilizing Jen as much as possible.

Interior Designer Accessibility

Interior Designer Accessibility - Jen always responded to our questions very quickly.

Options

Options - Heartland offers a good selection of options to choose from.

Interior Designer Benefit

Interior Designer Benefit - Our time spent with Jen was worth every minute. As this was the first home we've built, it was great to have a professional work with us on ever detail.

Selections

Selections - We liked being able to view the different options, and costs associated with different options, in Co-Construct while making our decisions.

Understand Building Process

Understand Building Process - We have a pretty good understanding of the process remaining to completion. Heartland is very good about answering all of our questions in a timely fashion.

Professional & Organized

Professional & Organized - One of the reasons we chose Heartland was because of the organization and customer service which they are living up to.

Customer Suggestion

Customer Suggestion - Continue your focus on quality and outstanding customer service.

Co-Construct SAC

Co-Construct SAC - Since this is the first house we've built, Co-Construct has been very beneficial for us tying everything together.

Additional Comments

Additional Comments - It t has been a great experience so far.

"Heartland Builders really partner with you to build a custom home you will love from design to completion and every step along the way."

PM Professionalism

PM Professionalism - We would give him six stars if we could. For us he was the face of Heartland Builders and made the building process fun. Thanks, Steve!

Subcontractors Professionalism

Subcontractors Professionalism - The electricians, finished carpenters, painters and plumbers were exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - The trim carpenters wanted it to be right and for us to be happy. Heartland Builders wanted the same. We are very happy with the overall project.

Additional Comments

Additional Comments - We didn't know Heartland Builders from any other builder. We simply were impressed with the talk that Rich gave at a home builders show. What excited us about Heartland Builders is if they do what they say there shouldn't be any lingering problems. Having now been through both the design and build process as well as having lived in the home a couple of months we can say the following: Yes, the Heartland Team did do as they promised and stuck to their original cost during a trying time of the Pandemic. Thank you to the entire team!

Interior Designer Benefit

Interior Designer Benefit - Jen is knowledgeable in her field.

Heartland team is very responsive and easy to work with. They strive to make process of designing and building your home and enjoyable experience. The quality of work performed by their crews is excellent

They were great to work with and it was an easy process and hassle-free! They did extraordinary work!

Areas Of Satisfaction

Areas Of Satisfaction - They did an awesome job!

Additional Comments

Additional Comments - They did great!

Heartland has a good team overall. From home selection, design phase, interior selections, home property layout and finally warranty, Heartland fit the bill they promoted themselves as. I believe our overall experience would of been completely ideal with some improvements from the project management side of things.

Customer Suggestion

Customer Suggestion - Keep doing what you are doing!

Additional Comments

Additional Comments - Informative group, team setting. Overall good experience to this point!

Warranty

Warranty - Ethen is a good communicator and follows through without us having to ask first. He documents and resolves issues in Co-Construct well.

Great knowledgeable team. Easy process. Enjoyed the flexibility to really customize the home.

Change Order Process

Change Order Process - Easy process to understand and execute.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, we loved the design and build process Heartland has created! We liked being able to help create the drawing of our house and use the design studio to pick our finishes - while being able to purchase items on our own (like lighting). We LOVED being able to see the cost of our home before anything began, so it wasn't this black hole of not knowing what to expect money wise. We also really appreciated being given a definitive move it date.

Co-Construct SAC

Co-Construct SAC - Good tool and helpful.

Suggestion

Suggestion - Rich and Cindy have a great business. We appreciate how genuine and honest they were. They were relatable and easy to talk to, which made the process easier for us.

Additional Comments

Additional Comments - Thank you for building our forever home!

Suggestion

Suggestion - Not really any suggestions. Keep up the great customer service.

Additional Comments

Additional Comments - Congratulations on creating a great experience.

Interior Designer Benefit

Interior Designer Benefit - I really appreciated all the personalized time with me. Jen was great at giving me her opinion but also picking out and recommending things she thought I would like.

Subcontractor Concerns

Subcontractor Concerns - Not at all! We have been so impressed with the quality of our home. Every time we went to the site during the day, the contractors were courteous and doing really great work.