So far, it has been a wonderful experience. Much learning on my end!!! Everyone has been so patient and pleasant.
Sales Attentiveness - 100%. So professional, responsive, patient and informative.
Drafting - Appreciate the opportunity to work remotely. : )
Drafting Needs - So far, yes!!!! Every element was considered.........and creative options for meeting my needs were considered.
Interior Designer Recommendations - No words to describe Jen's professionalism, patience, thoughtful ideas and suggestions. I so needed her expertise and am excited to actually see it take shape!
Interior Designer Accessibility - I am splitting time between two states. I was apprehensive we could actually collaborate long distance and coordinate interior design visits. Jen was soooo very accommodating. I am grateful. Although the process was intense, I think we are in a very good place. Jen was very meticulous and had a doable schedule of what needed to be accomplished at each face-to-face visit. Her emails between visits were detailed, descriptive and so very helpful. I can't wait to see how all this turns out.
Interior Designer Benefit - See prior comments. I am grateful Jen and Heartland provided me the opportunity to plan my dream home on the river.
Additional Comments - No. Thank-you for the opportunity to provide feedback.
Sales Attentiveness - Cindy is fantastic at being available, thorough and helpful throughout the process!
Interior Designer Recommendations - Jen does a great job of listening to our wants and visions and using her expertise to guide us in the right direction.
Interior Designer Accessibility - Jen was thorough and incredibly communicative. She was very responsive to our questions when we had them.
Professional & Organized - Everyone on the team we have worked with thus far have been professional, attentive and personable.
Additional Comments - My husband and I have thoroughly enjoyed working with Heartland Builders. The process has been efficient, high quality and an over all pleasure! We are grateful for the partnership to bring our project to life!
Areas Of Satisfaction - Heartland Builders is truly a family business - they are all so very helpful, patient, kind and thoughtful throughout the entire process. We never felt frustrated, or without the information we needed. Their communication and customer service is top notch. And, our home is BEAUTIFUL!
I enjoyed working with the team and I felt they cared about our home.
Change Order Process - Went smoothly during building as well.
Areas Of Satisfaction - Schedule stayed on time, and the team was kind and wonderful to work with even through frustration and two of us communicating. They made the experience very nice. I also like the walkthrough of our home in the end.
On-Line Portal SAC - It is nice to have everything in one place
On-Line Portal SAC - On-Line Portal was super easy to use, you can make comments and it updates it in real time which is very helpful.
Overall we would recommend Heartland as a builder. They had good processes for each step. When we didn’t have enough in house options, we were given external options/stores to go to. (Example: kitchen cabinets). When we discovered an issue during the build, they were quick to provide a resolution.
I would recommend Heartland Builders to anyone interested in building a home. They were open in communication with everything. Stayed on schedule and actually finished the home a week early! The ribbon cutting to hand over the keys at the end was a nice touch.
Areas Of Satisfaction - Heartland Builders exceeded our expectations in a couple areas...we didn't think the mechanical room would be finish but they took it on themselves to finish it for us, also adding can lights where the dormers are upstairs, and installing rain chains instead of down spouts because it looks nicer.
Additional Comments - Heartland Builders did an awesome job with staying on schedule and communicating with us. We are very happy with the quality of the home and you can tell Heartland takes pride in their work.
This is our second time using Heartland Builders, they're doing an addition to the house they built for us a year ago. We loved Heartland Builders so much, we chose to hire them again.
Interior Designer Benefit - Absolutely loved working with Jen! I couldn't have picked out the flooring, paint, etc. without her to help me. She has a great eye and I'm so pleased with how everything looks professionally designed in our finished new home.
Budget - Yes - they were great with staying on budget!
Change Order Process - We didn't have any official changes. But some of the minor tweaks we made along the way that didn't warrant an official change order were super easy and seamless.
Co-Construct - The Co-Construct software is rather outdated in my humble opinion, so the move to BuilderTrend was great! But the software doesn't really matter - the staff were super responsive whether you used Co-Construct, BuilderTrend, or just regular ol' e-mail.
Money Section - Yes - I liked how the software broke down the cost of individual items on the home.
PM Professionalism - I really enjoyed talking with Ethen. He remained so positive and upbeat despite some of the supply-chain delays we faced (no fault of Heartlands at all).
Areas Of Satisfaction - Oh where to begin! Quality, staying on budget, communication, making the move-in date!
Additional Comments - Rich and Cindy, the owners, are so cool. :-)
Our build turned out to be far more challenging than expected with many obstacles along the way. Heartland was there with us every step of the way to make our dream a reality. They always had our back . Some issues came up with the neighbors during the process but they went out of their way to ensure our new neighbors’ issues were taken care of quickly and equitably. We have already recommended them to our friends considering a tear down just down the way from us!
We have really enjoyed the build process with Heartland. Project management and communication were excellent! We had some issues come up, but the team (Steve in particular) jumped on those issues to make sure they were handled correctly! Communication, organization/project management and integrity were the most important characteristics we looked for in a builder, and Heartland did not disappoint!
Interior Designer Benefit - Jen was great! We struggled with some things (light fixtures haunted us), but she helped guide us and was patient as we figured things out. Our only wish is we could have had more time with her to get specific suggestions on things we struggled with.
Budget - On target, no surprises (so far) and straight forward change orders when we wanted them.
Change Order Process - Pretty straight forward process. Invoices, approvals and payments online.
PM Professionalism - Mad levels of respect to Steve Van Vliet! He is so good at what he does! We love that guy! Ethen is very professional and we really appreciate him. There were several occasions where Ethen was not available (personal commitments, out sick, etc) but Steve was always there if we needed anything in his absence and providing updates.
Quality Of Materials - One of the reasons we chose Heartland! Zip system, superior walls, solid doors, foam insulation, etc.
Subcontractors Professionalism - All that we met were very friendly and professional.
Value - We battled the crazy economic environment and housing/building market, but that is not any fault of Heartland. Given the conditions we are all having to deal with (housing market volatility, interest rate craziness, inflation, supply chain, etc) Heartland provided good value!
Sales Attentiveness - Cindy was great to get things started. We mostly worked with Jenn after things got really going, but Cindy was always available to assist if/when needed. Cindy also was attentive and very helpful in the final details and working through signatures. She even provided help with the banking info.
Interior Designer Accessibility - Jen was always ready and willing to assist.
Interior Designer Benefit - Our time spent with Jen was very beneficial! In fact, we felt a little guilty because we wanted to spend more time with her :-)
Value - Though it is difficult to tell in this crazy market we are in currently, we do believe we are getting a lot of value for our money.
We have already recommended Heartland to another couple who is currently in the building phase with Heartland as well!
Areas Of Satisfaction - We absolutely loved the design phase with the use of the 3D design and making changes in-person/live using the 3D models. We also really enjoyed the design center and having Jens help with all our selections. She did a great job with finding products for us if there were not options in the design center that we liked. We really appreciated the professionalism, communication, and responsiveness from Ethen and the entire Heartland team to all our questions, concerns, and problems throughout the entire process.
Areas Of Satisfaction - Communication with the builder was superior.
Suggestion - Keep doing what you do.
Reasonable, responsible and honest. Great experience.
Heartland builders has an incredible team that helped make our dream home a reality!
Additional Comments - The entire Heartland team makes everyone involved feel like family and are ever so accommodating to busy, non traditional schedules!
We enjoyed working with Heartland Builders and would recommend them to others building their dream homes. Everyone is so kind and caring about making dream homes into reality.
Sales Attentiveness - Very attentive and helpful.
Interior Designer Recommendations - We needed a little more help understanding our selections and the good/bad/ugly. Overall Jen was great to work with and helped us narrow down selections.
Heartland Builders is very easy to work with, and they kept their time on schedule. Everyone was very knowledgeable.
Areas Of Satisfaction - Everyone we dealt with was fantastic. Jen did a super job. We told them how we wanted the home positioned, and they nailed that. The overall experience and construction were wonderful. They stayed on track timewise.
Additional Comments - We enjoyed working with them. Everyone was very pleasant and knowledgeable. They hit the timing perfectly. They were very responsive when I had questions. I would definitely recommend them to others.
Not yet- still significant problems either being ignored by Heartland or Heartland feels like we don't matter.
Heartland Builders took a multi-team approach. I enjoyed working with everyone on all of the teams. I found that the professionals that they employ are very communicative and take pride in the work that they do. During the time for the warranty, they did an excellent job of explaining and getting the items done perfectly. This was a very enjoyable experience.
Recognized Excellence - I would like to recognize Ethan for his exceptional service.
Heartland Builders is a high quality builder and very affordable. It was a pleasure working with the team.
PM Professionalism - Steve was amazing and very helpful.
Areas Of Satisfaction - Quality and being on time.
Building with Heartland has been a smooth and easy experience. All of their team members have been great to work with!
Very effective planning process. Construction on time even in the face of Covid
Areas Of Satisfaction - Extremely organized and responsive. Having a design person and project manager was super helpful. Everyone we have dealt with at Heartland was outstanding.
This was the first home we ever built, and they eased all our worries! They were able to walk us through everything. We really liked that we could do everything right at their office we didn't have to go to any other stores or anything. We got to pick out everything we wanted right in one location, so it was really convenient for us!.
Interior Designer Benefit - The best!!!
Areas Of Satisfaction - Communication & the design process
Communication and the management of the project was the problem.
Recognized Excellence - Jen was the most helpful
Additional Comments - We are very thankful to have worked with the team. At the end of the day, they completed this project under difficult circumstances in a tough year and built our family a very nice home! The website for HB advertises "Fast, Fun, and Easy"-they are right....they made building a house not nearly as hard or stressful as others make it out to be-that is a credit to the organization and people that run and operate it. great job and best wishes to all
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Heartland Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys