They were on-time, easy to communicate with (responded to messages, etc)

They were professional and and listened to what we wanted.

The installation process did not run smoothly.

Quality of the product.

Very professional and very good looking job, haul all the debris off and did the job in a timely manner.

roofing and gutters, great materials and workmenship, carpentry skills if needed are questionable

We have a slight problem. I'm visually impaired, and my brother said they didn't do anything to the back of the house. I don't know if that's true or not; I heard them on the roof in the back of the house. I'm praying they do the right thing by me. I would say, from what I know, I would give them a 5, but I'm not sure if they totally redid the whole roof.

Nothing really

They work is done in one like said. They are very polite and very organized.

Had my garage roof replaced. Nothing but good thing to say. Communication was great, everything happened on time, and not only did they get the work done quick and clean, it came with a 50 year guarantee, and it was not just replaced, it was improved. 10\10, would recommend.

Everyone was very professional and easy to work with from going over our options to the installation everything went very smoothly even with the complications of getting everything to the islands and our limited availability. The work is absolutely beautiful and you couldn't tell anyone had ever been there when they left.

Everyone was very professional and did a great job with getting the job done and with cleanup afterward!

When Great Lakes Home Remodeling gave me the offer, they were very thorough. Everything was discussed, and they showed me the materials that were going to be put on the roof. I appreciated that because I am a technical man.

From start to finish, an excellent experience!
All employees show a "customer first" attitude!

Sales manager didn’t try to hard sell their products and was well informed on benefits. The GLHR team from sales to installation was very well organized and committed to our satisfaction. Warranty on finished metal roof was superior to typical asphalt roofing.

Tear off and replacement in one day.

Friendly staff. Thorough work

Great Lakes Home Remodeling was very efficient and did a nice job.

Hardworking and only took 2 days to install 14 windows.

Jeff, our salesman, was friendly and upfront with all aspects of our project. Devin, the project manager, was easy to contact, answered all of our questions and made the process easy to get through. Edwin was also easy to connect with and answered all of my questions during the installation process.

Everything went exactly like I thought it would, which is high praise when dealing with an old house! The father and son team who installed my new windows were very nice, *very* swift and competent, and did a great job of cleaning up after themselves.

The roofers worked very well together. They each knew their job were able to complete a beautiful job in a day on a large quad level home. The clean up was amazing. The boss on the job when finished he showed photos of everything they had done.

The installers were amazing. The measurement guys did a decent job had 2 issues with getting the right slider and a window. I’m not entirely sure if the price point was competitive or not we wanted windows and you guys delivered. The triple pane windows are really nice. Not much to complain about and I’m not entirely sure if I over paid but that’s a personal problem.

From the person who first came to the house to the last who cleaned up, they were fabulous.

The installer was great, very communicative, and worked to make the product adhere to what the sales man said it would, even though the product wasn’t entirely designed to. The sales man definitely did not describe the whole process properly, specifically he stated that everyone in the install team was properly trained, but the main installer was teaching one of the individuals along the way. The salesman also stated that the screens would slide up or down, but they were not designed this way and our installer worked to make them fit our expectations. The communication we have received from individuals at the office has been suspicious, as they leave voicemails about important topics but breeze over them when on the phone, leaving you confused as it seems they lack a true understanding of these important topics.

These guys were great! From the salesman who took time to explain the entire process to all the workers who were friendly and excellent at their jobs all the way to the man who picked up the trash bin who went over the entire area twice to make sure no nails were left. I can't say enough!

Fantastic customer service. Knowledgeable staff.

I have already recommended Great Lakes Home Remodeling.

Piece of soffit missing, told me to prove it was there when I asked if it could be fixed. **** near got me the wrong color gutters and downspouts, luckily the gutter crew called to check. Agreed to include gutter guards when i was quoted the roof then told me they knew nothing about it when the install was happening so I had to pay out of pocket for that. Not to mention firing my project manager and not even giving me any notice or someone else to reach out to, luckily he was nice enough to give me someone to reach out to. I will most likely be looking elsewhere when it come time to do the windows, siding, and all the other work I have planned for the house. This was a headache the whole way through.

Start and finish in one day. Took a magnet around my property picking up nails

I am pleased with the quality of work and how professional they are. I know nothing about roofs, but the salesman Rob took a lot of time to explain things, and his colleague Devin helped a lot too. I am confident the roof will outlive me.

Good job, but with a high price tag

I would definitely recommend this to a friend or family member if the occasion would arise. The entire project was handled professionally and friendly!

A couple little speed bumps along the way, but an overall positive experience. We were very happy with our siding and gutter crews. We found them knowledgeable, helpful, and hard working. Office staff were friendly. We love our remodel.

Everyone I spoke to was very nice! They answered my questions. They each gave me a number where I could reach them directly.

Everyone we worked with at Great Lakes Home Remodeling, from the sales consultant to the roofers, were professional, knowledgeable, organized, thorough, and friendly. The materials were high quality and it was obvious that the roofers were experienced and well-qualified. Overall a very positive experience!

Contractor did a great job removing old roof and installing the new roof and gutters and corrected items to prevent any future water infiltration that might have been a problem.

Damaged my wall and moved furniture to cover damage

Extremely professional organization! Work crew was phenomenal. Very well trained. Safety practices meet all OSHA standards. Top notch!

They were very efficient and on top of everything and made sure everything was done

very curtiuos and hard working group

We r happy with the guys who work hard and real good job. We r happy with it

We had to contact them on a couple of issues with our roof. The issues were resolved, but they didn't contact us; we had to call them.

Great staff, knowledgeable, friendly & accommodating

Ken, the foreman who was in charge, did a wonderful job, very polite and professional.

Great Lakes Home Remodeling checked every step of the contract with me. They were always in contact with me.

The Professionalism in all areas. A crew, you can count on.

The installers did a great job. They were very knowledgeable and professional. I can't say enough about the two salesmen and installers. They were awesome. The installers were very efficient. They cleaned up after themselves. I was very pleased.

Communicating with them was great and very fast. Didn’t take long for them to order everything and start the work. It looks amazing and they clean up everything to. I would recommend them anytime

They did a good job.