Work was completed in a professional and timely manner
They had a fast and quick service. They were wonderful.
After work was completed I saw the downspout was placed right next to central air unit. I immediately called them, sent pictures of water draining right into unit, and was promised they'd come back within 2 days and correct it. Well, that was 2 months ago- several calls later and I had to have someone else come and add an extension. I will not recommend this company because once paid and work is done they don't want to know anything.
THE WORST. This has been by far the worst experience I have ever had with a construction company. We originally contacted Graves in April 2024 about a leaky window. They said someone would be out and fix the window in a day-without even seeing it. Naturally, the guy came out and realized we had 2 leaky windows, and he could not do the work. Next they sent Michael Goetz, the estimator out to assess the damage. We reviewed the damage to the first story window, which was damaged from a leak on the 2nd story window. We discussed possible rot damage underneath and the process to fix it. He measured the windows. He then texted me to Re-Measure the windows and sent it to him after he left. Time had passed and I assumed the windows were ordered. One was custom, and they came out 2 more times to measure! We are now into JUNE with very little communication and no window order placed. Scheduling was last minute via text or call. Literally the day before they would call to come out. We waited until AUGUST. The windows were finally ready. Jessie-the scheduler, texted me in the afternoon to see if they could come out the next day to install-during hurricane Debbie. Seriously? We finally picked a date that worked, in August 15th. What was supposed to be a 1 day project, was a 4 day project. As soon as they started working on the windows, they noticed rot on the wood underneath. All they would do was replace the rot around the windows' (which they charged us $1000 extra for), and I called Mike to get him to schedule them to remove the siding in between the 2 windows and replace that wood as well. He called me back saying that would be more money, but never schedule the work. I texted Jessie to confirm who was coming back out and when, and if they were indeed going to take care of the additional rotted wood that Mike was supposed to schedule. She said yes, they were coming out to finish the windows as well as remove siding and replace rotted wood-which did not happen. Later she admitted she did not fully read my text and misunderstood what I was asking. Seriously? When they replaced the upstairs custom bedroom window, they left a huge mess of dust all over my sons room-his bed, computer, keyboard, EVERYTHING. I finally asked Jessie for something in writing from Mike about coming out to do the siding and rotted wood-no response. From either of them. So, they came out yesterday to finish the custom window and caulk. I signed off on the job because at this point I can't deal with them any longer. I am not thrilled with the way the custom window looks on the outside either. For over $8000, I expected more. Now we still need to find a contractor to come out to take care of the remainder of the rotted wood under the siding. I am beyond disappointed and upset. Yet, I feel no one from the company will reach out to me to address this situation.
The roof was completed in one day and the crew cleaned everything up
The do good work in the field but the communications between their sales rep to the project managers to the field labor is not what it needs to be, to say the least.
Getting the Sales rep to give an initial quote was timely, but I had to ask 4 additional times for them to finally tell me they didn't want to quote additional work because it included "carpentry work" (framing modifications to add a storm door).
Then, when they didn't properly instruct their field crew to do the do a 24 sq. ft. section of siding on a 'kick-wall', the salesman insisted it wasn't estimated to be done (it's in the middle of the "side of the house" where the siding was being replaced" and he told me (in writing) that seeing I'm in the construction industry "I should know better to read the proposal very closely". It was only after I told him to speak to the project manager, who had agreed it was to be done, did he finally come back apologetically and said "it was in my estimate" all along.
Again - no fault of the field work done, they were on-time, courteous, quick and did quality work.
customer service was top notch!!
They did a beautiful job on roof, but the gutters have problems.
They did an excellent job, at a fair price, and the communication was outstanding.
Great experience, great work and affordable.
I had an excellent experience with the Graves Brothers. The work was completed only a couple weeks after getting the estimate. The job was done well and I am very happy with the overall result!
I am likely to recommend Graves Bros. Home Improvement Co. to a friend because they provide good service and quality of work.
The siding installation team was skilled and completed the work quickly.
The job could have been completed in the first trip. However, three pieces of vinyl siding were not available in the truck, so they had to return. I ended up paying twice for labor. The workmanship was fine, but again, could have been completed in the first trip.
Absolutely! We are very happy with our siding. We would definitely recommend them to friends and family!
Great company . Definitely would recommend. I had skylights replaced and taken out . Whet a great job they did and I couldn’t be any happier with the quality of work .
The supervisor, Adam, was amazing and so was his crew. They had our entire house, garage, and workshop done in three days. It is beautiful! We had to do a change with the shutters and Adam came back as promised in an hour and made them perfect. They are the best company, hands down!! Adam has amazing communication skills. He told us every step! We would highly recommend them!
On time. Kept informed about progress. Detailed description and pictures of any issues. Completed work on time. Cleaned up when dinished
From the project estimation with Mike, to the completion of roofing and gutter replacement, I was pleased with the attention given to any questions and concerns. Dario and his crew completed the roofing in two days and they seemed to work well, and efficiently. Crew chiefs Dave and Austin kept me apprised of how the work was progressing and welcomed feedback from me. The cleanup at the end of the job was impressive. Both of my neighbors had positive comments about the process and the end result.
The guys were absolutely amazing! Very quick, clean, friendly!!
They are quick to respond to what you need done. They let you know what is going to take place, and how much it's going to cost. Furthermore, they are quick to get someone to do the work.
Day it was complete water leaked between house and gutter. More was pouring threw house and gutter than down spout
Excellent. Technician arrived early, did a fabulous job, and was finished in just 2 hours.
Graves Bros. Home Improvement Co. had very prompt service.
Professional, prompt, all business, no loafing or joking or slacking.