Reason For Buying

Reason For Buying - I really liked the idea that the company was listed as one of the great national builders in the United States. There designs are impeccable and they have a wonderful reputation.

Customer Suggestion

Customer Suggestion - I think they laid there plan out very nicely. They made us very happy with everything.

Net Promoter-Goodall

Net Promoter-Goodall - Very likely. Goodall had been a good company to work with this far. We're very early in our process and our home is far from done, but so far so good.

Reason For Buying

Reason For Buying - A lot of home at a quality price compared to other builders.

Reason For Buying

Reason For Buying - Quality, ease of planning and price

Areas For Improvement

Areas For Improvement - They exceeded all of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Our lot. The land department is exceptional.

Any Changes?

Any Changes? - I really do not have anything I would change in regards to the layout or anything.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied the welcome home meeting. I liked how through it was. The gentleman that did it with us was very patient and allowed us to be nit picky. We wanted the minor cosmetics details to be brought to attention. He wanted to make sure everything was perfect when we moved in.

Reason For Buying

Reason For Buying - Location of community and reputation of builder

Additional Comments

Additional Comments - Goodall Homes made me feel comfortable.

Additional Comments

Additional Comments - Keep up the great work.....Very impressed with all aspects of the project from start to finish and even after closing.

Net Promoter-Goodall

Net Promoter-Goodall - I would recommend them on as a 10.

Reason For Buying

Reason For Buying - I bought from Goodall Homes because of their customer service.

Improvement Suggestion

Improvement Suggestion - We were very well pleased.

Areas Of Satisfaction

Areas Of Satisfaction - Staying updated during the build process. Friendliness and professionalism is always there.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied that it was an easy build and process.

Areas Of Satisfaction

Areas Of Satisfaction - People are very friendly; the community plan is quite attractive; I'm happy with the general layout and construction of my home.

Additional Comments

Additional Comments - Everything has worked very well. Good job! We are looking forward to living in our new house.

Reason For Buying

Reason For Buying - I bought from them this time because we have built with them before.

Additional Comments

Additional Comments - Overall, we have been pleased with the experience with Goodall, Design Center, Wilson Bank, and Interactive Systems.

Net Promoter-Goodall

Net Promoter-Goodall - 10 I have already made referrals.

Reason For Buying

Reason For Buying - This is our second Goodall home. Top reasons: value, great staff, commitment to coustmer satisfaction.

Customer Suggestion

Customer Suggestion - Continue your commitment to a quality product for the price.

Additional Comments

Additional Comments - Overall, I really enjoy living in my new home at Stonebridge. We're still settling in since it's only been 3 weeks but good so far. Thank you!

Reason For Buying

Reason For Buying - The reason I bought from you is because of the quality of the house and knowing they were located in a good community.

Net Promoter Score

Net Promoter Score - Definitely will. 10. I built this house by myself (single) and am the daughter of a former contractor. I had a pleasant experience and felt that I was being taken care of the entire time.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, explanation of what was going on, prompt response by the project managers. Zach Custer in sales was really good to me and checked in on me even after I had signed the contract.

Net Promoter-Mortgage

Net Promoter-Mortgage - 10, excellent service.

Areas Of Satisfaction

Areas Of Satisfaction - Very friendly staff that seems eager to help. Quick response to problems or questions.

Net Promoter-Goodall

Net Promoter-Goodall - 10....exceptionally easy to work with

Areas Of Satisfaction

Areas Of Satisfaction - The construction of the house is well done.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the whole concept.

Net Promoter-Goodall

Net Promoter-Goodall - 10. I've told all my friends

Reason For Buying

Reason For Buying - The number one reason I bought from you was because of the particular area you were building in.

Additional Comments

Additional Comments - I appreciate everything you guys have done. The experience so far with Goodall Homes has been very professional.

Reason For Buying

Reason For Buying - My family has done business with Goodall Homes for years and the quality of homes is exceptional. We also loved the neighborhood.

Customer Suggestion

Customer Suggestion - Keep up the good work!

Reason For Buying

Reason For Buying - best value in today's housing market.

Reason For Buying

Reason For Buying - I would say their reputation.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with everything. Everything came out the way we expected it.

Net Promoter-Goodall

Net Promoter-Goodall - 10. Goodall Team is great to work with, made the house purchase an exciting adventure

Net Promoter-Goodall

Net Promoter-Goodall - 10, I already have several times!

Reason For Buying

Reason For Buying - Floor plan and reviews from previous owners about quality of homes and your team.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the customer service.

Recognized Excellence

Recognized Excellence - Everyone that we've worked with was amazing.

Net Promoter-Goodall

Net Promoter-Goodall - 10, I would still recommend them. The quality of the project was excellent.

Net Promoter-Goodall

Net Promoter-Goodall - 10. Definitely would recommend.

Additional Comments

Additional Comments - Appreciate the hardwork, and customer care shown to my family and I. We love our home

Reason For Buying

Reason For Buying - Reputation

Reason For Buying

Reason For Buying - The number one reason we bought from Goodall Homes was the location and the fact that they are just nice homes.

Net Promoter-Goodall

Net Promoter-Goodall - I have already done so. I had a wonderful experience and so have the people I put in touch with Goodall Homes.

Reason For Buying

Reason For Buying - Location, then product

Additional Comments

Additional Comments - I am a real estate broker and always enjoy doing business in your neighborhoods. Your staff is smart, friendly and great to work with.

Reason For Buying

Reason For Buying - I bought from Goodall Homes because of the first girl I encountered.

Additional Comments

Additional Comments - My husband was with HCA for 20 years, so we moved often. We have owned 12 homes. Some were historic houses that we restored; some were new; others were in between. We have never built because we didn't think we could endure the process. Building with Goodall Homes gave use the opportunity to build with our needs in mind but eliminated the risk and worry of custom building. We could not be more delighted with our choice.

Areas For Improvement

Areas For Improvement - None. House has been rock solid.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of workmanship. Goodall certainly knows what they are doing and does it well.

Areas Of Satisfaction

Areas Of Satisfaction - I am not unhappy with any of the job. The job was well done.

Recognized Excellence

Recognized Excellence - Everyone did what they were supposed to do. I am satisfied with the service.

Reason For Buying

Reason For Buying - Area/location. Satisfactory with homes that were already built that we could go in and see.

Improvement Suggestion

Improvement Suggestion - I I am very pleased with my home. I get a lot of compliments!

Additional Comments

Additional Comments - Beautiful neighborhood,Beautiful home!Coming from CA I'm loving TN.

Reason For Buying

Reason For Buying - The home style, quality, and location

Net Promoter-Goodall

Net Promoter-Goodall - 10 I would recommend them to anyone.

Net Promoter-Goodall

Net Promoter-Goodall - I would give them a "10".

Reason For Buying

Reason For Buying - The reason we bought was the location and the good reputation of the company on line.

Additional Comments

Additional Comments - So far it has been a great experience. We love the communications that we get from the Project Manager once a week.

Net Promoter-Goodall

Net Promoter-Goodall - 10 - We have had a wonderful experience and the Goodall Homes team has worked with us on the opportunities that come along with a new construction.

Additional Comments

Additional Comments - Thank you for making my family's transition from Orlando to Nashville a pleasant one. We love our new home and community!!