I requested a remodel review from several companies. GRB responded to my request first. The personality of the contact person was impressive and so has every other GRB persons.

good people. knowledgeable and skilled. great to work with

The entire process was handled professionally from beginning to end.

Prompt,Professional,Precise. W3

The quality and attention to details is a plus for GRB. Pricing for painting is well above market price which is a negative. GRBs goal of zero defects at project completion is a big plus. The build team and project manager were aggressive to identify and resolve all issues. The upfront process (design and activity leading to build contract) was slower than expected. Recommendations to improve the upfront process are noted below.

We have repeatedly told our friends about how great our experience with GRB has been. Everyone has been friendly and easy to work with. We appreciated how willing they were to work with professionals that we brought from outside GRB into the project. When we started this project we liked our home and its location. Now we love coming home every day and never want to leave.

If someone has a plan for their remodel- I highly recommend the project team led by Tom Hambleton. His team had an eye for detail and was meticulous regarding the work. I will recommend this company for anyone who has an idea of what they want in their build or remodel. Tom, Eddie, and Mitch will make it wonderful!

We’ve dealt with other companies on previous remodels. Pricing changes were always a hassle. GRB has been amazing regarding pricing clarity.

Yes, I would recommend the builder. While there were some schedule delays and instances of miscommunication regarding parts of the construction process, the builder made efforts to address and resolve the issues as best as possible.

Quality work, responsive to my preferences and any concerns, staff was patient with me as I went through the process of deciding how to approach my renovation and some existing characteristics of our house which I did not like.

Employees Professionalism

Employees Professionalism - Jerry and Roger were fantastic to work with. Kept us updated on the project and were flexible with us when we needed it! Great guys!

Recognize Excellence

Recognize Excellence - Roger, just a great guys! Easy to work with, explained the process, gave excellent insight and suggestions on our building project, every phase of the project was seamless and the quality was of the highest standards.

We interviewed 3 other contractors and went with Golden Rule because of it explaining the different stages of the project. The ease of setting up meetings. We just felt a connection that this was the group to go with. A shout-out to Jeff Nolte for this.

I have worked with them on several projects. They are a professional organization that does good work and pays attention to the customer's needs and interactions.

We are very pleased with our experience with Golden Rule. From the front office staff, the design team, the building crew and project manager, all were pleasant, knowledgeable, respectful, and easy to work with. They are dedicated to quality building and providing a wonderful home. No design build if flawless, but in general things went seamlessly. I was pleased that I put my trust in GRB. They have done the right thing and the quality of construction is high. I'd recommend going with GRB from the stand point of trust and quality. You can count on them to correct things when they aren't perfect. That is hard to find in today's business climate. GRB lives by the name they have and all members of the team treat people they way they would want to be treated.

I will only recommend you to folks that want the highest quality work done. People interested in work that's merely "good enough" should shop elsewhere. You will absolutely get what you pay for, our renovation is not cheap, but we have quality in our renovation not found anywhere else, and I'm willing to pay for the BEST. Anyone wanting it done meticulously right and virtually flawless will want GRB.

We are very happy with how the process went. From conception (they listened to our wants to include, we cant move forward without an idea for pricing and provided that for us so we could obtain financing) to helping us design the project with the future in mind, not just the now, to constant communication with us one status and ultimately delivering a beautiful finished product. It has allowed us to stay in my husband's childhood home while also making room for our family.

Please see my notes below on this

This is our second time using GRB for a project and we have recommended them to many of our neighbors.

They do quality work.

Great overall experience, attentive to customer concerns. Honest and reliable price.

Easy to work with. all of the contractors are professional and polite. GRB is a great team to work with.

Golden Rule is a great company to work with. They are attentive and helpful in creating one’s vision and work well with other architects to make one’s vision come to life. Golden Rule came as a recommendation by our architect and in research they came highly recommended by a friend. We would highly recommend Golden Rule to our friends and family and anyone looking to add on or update their home or even new home design.

We used GRB to completely renovate our kitchen. I've been familiar with their excellent reputation for 20 years so I included them when soliciting bids. During the bidding/design process, Jeff Nolte (GRB sales/design), came up with the design we liked best. We ended up giving his suggestion to the other bidding builders. As I expected, GRB was not the lowest bid. But we went with them because we felt that we knew what we were getting. We knew they were going to meet our expectations without any hassles. And they came through 100%. We love the new layout and quality of the materials and workmanship.

Dennis never "pressed" for decisions during the initial contact period, but always kept the "contact" open

Seasoned professionals, integrated team for every project phase and trade, customer focused delivery of service. I cannot recommend GRB strongly enough.

Already have!

Workmanship was close to excellent. Cost was much higher than expected and much higher than all others. Every little thing required a "change order" which added cost every time.

Our overall experience with Golden Rule was fantastic and we would recommend to a friend. Our onset experience with the initial sales rep was not ideal but Golden Rule's leadership and commitment to customer service was evident in the way that they worked with us and our dissatisfaction to get to a contract that we were both comfortable with.

While we appreciate GRB's desire to make it right and work with us on our budget, we did find that certain design elements were overlooked as a result (more below) and that is the reason we are deducting a star.

However, we cannot recommend or say enough good things about our Project Manager, Tom Hambleton. Tom was professional, courteous, and went above and beyond, providing great recommendations/guidance throughout. We truly felt like we were his priority during the build and because of our experience with Tom and his project management, we would recommend GRB and we have, on at least three occasions in recent weeks, recommended GRB to passers-by who ask for contact information.

I can’t write enough good things about everyone I’ve met at Golden

I have been a customer of GRB for many years-over 20 years now. I continue to count on GRB for quality workmanship and excellent client service.

This is my second time working with Golden Rule and they again exhibited quality work which is always done in a professional manner. They built my home in 2010 and just completed a kitchen remodel as well as some updates. The kitchen remodel exceeded my expectations. As with most construction there were unexpected situations that arose but they were handled and resolved with skilled proficiency in a timely manner. I would highly recommend GRB to anyone considering building a home or remodeling.

Successful remodeling comes down to the positive relationship between the people managing the project and the homeowner. When there are glitches in the supply chain, permit challenges, or undetected structural failures unrelated to the project but needing repair before the project can be completed, an experienced team is crucial. Our team was Dennis Reitz, Jerry Swartzentruber, and Roger Martin, as well as the administrative staff at Golden Rule Builders. Not only did these people adhere to the "Golden Rule" but also the Golden Rule Builders philosophy of providing a quality product and service.

We've used Golden Rule Builders several times over the years for repairs and remodeling. They have always done a quality, professional job. They are reliable and always stay in communication regarding projects.Their employees are well trained, very skilled, dependable and never have to be micro-managed. My go to company for all things building!

Golden Rule Builders has proven themselves to be an excellent value and a team that is a joy to work with. For the kitchen remodeling work they did, all parts of the process were handled extremely well from design to finishes to warrantee work. They work hard to bring together materials, craftmanship, and beauty so that I am happy with how my kitchen looks and functions for a room I will enjoy for years to come.

We have spoken very highly about GRB and already recommended GRB to several friends and neighbors who have visited our home and seen the completed work.

Very expensive and very slow to complete renovations.

Excellent design and construction team.

We were very impressed with everything about them. They were very professional, kind, and very timely. I highly recommend them to everyone.

Everyone, starting with Justin Basile, has been very helpful, understanding what I am looking for and working toward our goals together. Everyone I’ve worked with has been very responsive, making great suggestions and laying out all possibilities.

Thank you Golden Rule for helping me rebuild my home. Once the building started, It was a pleasant experience. I am very grateful for Roger Martin, who managed the project. He was always cheerful, ready to help, quick to return my calls, and went above and beyond when he could. He gave helpful advice when needed and had attention details which was helpful.

Golden Rule did an amazing job on our basement renovation. We are so happy with the final result. I would recommend them to anyone. In fact I did before the job was even complete. Gold Rule Builders made the renovation a great experience.

Good design, communication, and work!

Golden Rule Builders are skilled at their trade, reliable and willing to answer questions

Fantastic Group. Excellent process, Promises met !

The construction has been fabulous. All of the decision-making has not been satisfactory.

Never

I love GRB. I have used them for large and small projects for the last 10 years and would never consider using anyone else. GBR's communication, organization, project management, and skillset are top notch.

We have recommended Golden Rule Builders to several potential clients.

It's a mixed bag. The work done inhouse by GRB is good but many of the subcontractors are poorly run operations (e.g., framers, plumbers, insulation...)

We've had twenty-five years, plus, of good work!

Overall I have been very pleased with the company. Everyone has been very professional and easy to work with. Very good communication. The only reason I did not give 4 stars is because of all of the delays in the project. (see comments below)