Precautions for safety and health:
- all employees have their temperature taken as soon as they enter the building
- designated bathrooms and entrances/exits to use for each department
- signs posted all over the building from CDC on precautions to take such as washing hands for at least 20 seconds and keeping a 6 ft distance between co-workers.
- limiting the purchasing of products coming into our location
- all deliveries/drivers are to remain out of the building and will be met outside for assistance
- limiting the client and trades allowed in the building until cleared
- virtual meetings within the internal team and with trades
- production team makes contact before going to or entering anyone's home for remodeling to get clearance from the client
They have been wonderful to work with.
Workmanship was close to excellent. Cost was much higher than expected and much higher than all others. Every little thing required a "change order" which added cost every time.
Our overall experience with Golden Rule was fantastic and we would recommend to a friend. Our onset experience with the initial sales rep was not ideal but Golden Rule's leadership and commitment to customer service was evident in the way that they worked with us and our dissatisfaction to get to a contract that we were both comfortable with.
While we appreciate GRB's desire to make it right and work with us on our budget, we did find that certain design elements were overlooked as a result (more below) and that is the reason we are deducting a star.
However, we cannot recommend or say enough good things about our Project Manager, Tom Hambleton. Tom was professional, courteous, and went above and beyond, providing great recommendations/guidance throughout. We truly felt like we were his priority during the build and because of our experience with Tom and his project management, we would recommend GRB and we have, on at least three occasions in recent weeks, recommended GRB to passers-by who ask for contact information.
I can’t write enough good things about everyone I’ve met at Golden
Happy to. Have already.
I have been a customer of GRB for many years-over 20 years now. I continue to count on GRB for quality workmanship and excellent client service.
A deteriorating bathtub finish required a remodeling project for our shared Jack 'n Jill bath. After exploring several other companies, I selected Golden Rule because they listened to my concerns and helped me identify cost-effective solutions that reflected my customized choices rather than forcing me into a "remodel package" promoted by other providers. Plus, having previously used Golden Rule to complete our basement, I trusted they would again professionally complete the job on time and on budget...and they did!
This is my second time working with Golden Rule and they again exhibited quality work which is always done in a professional manner. They built my home in 2010 and just completed a kitchen remodel as well as some updates. The kitchen remodel exceeded my expectations. As with most construction there were unexpected situations that arose but they were handled and resolved with skilled proficiency in a timely manner. I would highly recommend GRB to anyone considering building a home or remodeling.
Successful remodeling comes down to the positive relationship between the people managing the project and the homeowner. When there are glitches in the supply chain, permit challenges, or undetected structural failures unrelated to the project but needing repair before the project can be completed, an experienced team is crucial. Our team was Dennis Reitz, Jerry Swartzentruber, and Roger Martin, as well as the administrative staff at Golden Rule Builders. Not only did these people adhere to the "Golden Rule" but also the Golden Rule Builders philosophy of providing a quality product and service.
We had a great experience from start to finish.
We've used Golden Rule Builders several times over the years for repairs and remodeling. They have always done a quality, professional job. They are reliable and always stay in communication regarding projects.Their employees are well trained, very skilled, dependable and never have to be micro-managed. My go to company for all things building!
Golden Rule Builders has proven themselves to be an excellent value and a team that is a joy to work with. For the kitchen remodeling work they did, all parts of the process were handled extremely well from design to finishes to warrantee work. They work hard to bring together materials, craftmanship, and beauty so that I am happy with how my kitchen looks and functions for a room I will enjoy for years to come.
We have spoken very highly about GRB and already recommended GRB to several friends and neighbors who have visited our home and seen the completed work.
Very expensive and very slow to complete renovations.
Excellent design and construction team.
We were very impressed with everything about them. They were very professional, kind, and very timely. I highly recommend them to everyone.
Everyone, starting with Justin Basile, has been very helpful, understanding what I am looking for and working toward our goals together. Everyone I’ve worked with has been very responsive, making great suggestions and laying out all possibilities.
Thank you Golden Rule for helping me rebuild my home. Once the building started, It was a pleasant experience. I am very grateful for Roger Martin, who managed the project. He was always cheerful, ready to help, quick to return my calls, and went above and beyond when he could. He gave helpful advice when needed and had attention details which was helpful.
Golden Rule did an amazing job on our basement renovation. We are so happy with the final result. I would recommend them to anyone. In fact I did before the job was even complete. Gold Rule Builders made the renovation a great experience.
Good design, communication, and work!
Golden Rule Builders are skilled at their trade, reliable and willing to answer questions
Fantastic Group. Excellent process, Promises met !
The construction has been fabulous. All of the decision-making has not been satisfactory.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Golden Rule Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys