I requested a remodel review from several companies. GRB responded to my request first. The personality of the contact person was impressive and so has every other GRB persons.
good people. knowledgeable and skilled. great to work with
The entire process was handled professionally from beginning to end.
Prompt,Professional,Precise. W3
The quality and attention to details is a plus for GRB. Pricing for painting is well above market price which is a negative. GRBs goal of zero defects at project completion is a big plus. The build team and project manager were aggressive to identify and resolve all issues. The upfront process (design and activity leading to build contract) was slower than expected. Recommendations to improve the upfront process are noted below.
We have repeatedly told our friends about how great our experience with GRB has been. Everyone has been friendly and easy to work with. We appreciated how willing they were to work with professionals that we brought from outside GRB into the project. When we started this project we liked our home and its location. Now we love coming home every day and never want to leave.
If someone has a plan for their remodel- I highly recommend the project team led by Tom Hambleton. His team had an eye for detail and was meticulous regarding the work. I will recommend this company for anyone who has an idea of what they want in their build or remodel. Tom, Eddie, and Mitch will make it wonderful!
We’ve dealt with other companies on previous remodels. Pricing changes were always a hassle. GRB has been amazing regarding pricing clarity.
Yes, I would recommend the builder. While there were some schedule delays and instances of miscommunication regarding parts of the construction process, the builder made efforts to address and resolve the issues as best as possible.
Quality work, responsive to my preferences and any concerns, staff was patient with me as I went through the process of deciding how to approach my renovation and some existing characteristics of our house which I did not like.
Employees Professionalism - Jerry and Roger were fantastic to work with. Kept us updated on the project and were flexible with us when we needed it! Great guys!
Recognize Excellence - Roger, just a great guys! Easy to work with, explained the process, gave excellent insight and suggestions on our building project, every phase of the project was seamless and the quality was of the highest standards.
We interviewed 3 other contractors and went with Golden Rule because of it explaining the different stages of the project. The ease of setting up meetings. We just felt a connection that this was the group to go with. A shout-out to Jeff Nolte for this.
I have worked with them on several projects. They are a professional organization that does good work and pays attention to the customer's needs and interactions.
We are very pleased with our experience with Golden Rule. From the front office staff, the design team, the building crew and project manager, all were pleasant, knowledgeable, respectful, and easy to work with. They are dedicated to quality building and providing a wonderful home. No design build if flawless, but in general things went seamlessly. I was pleased that I put my trust in GRB. They have done the right thing and the quality of construction is high. I'd recommend going with GRB from the stand point of trust and quality. You can count on them to correct things when they aren't perfect. That is hard to find in today's business climate. GRB lives by the name they have and all members of the team treat people they way they would want to be treated.
I will only recommend you to folks that want the highest quality work done. People interested in work that's merely "good enough" should shop elsewhere. You will absolutely get what you pay for, our renovation is not cheap, but we have quality in our renovation not found anywhere else, and I'm willing to pay for the BEST. Anyone wanting it done meticulously right and virtually flawless will want GRB.
We are very happy with how the process went. From conception (they listened to our wants to include, we cant move forward without an idea for pricing and provided that for us so we could obtain financing) to helping us design the project with the future in mind, not just the now, to constant communication with us one status and ultimately delivering a beautiful finished product. It has allowed us to stay in my husband's childhood home while also making room for our family.
Please see my notes below on this
This is our second time using GRB for a project and we have recommended them to many of our neighbors.
They do quality work.
Great overall experience, attentive to customer concerns. Honest and reliable price.
Easy to work with. all of the contractors are professional and polite. GRB is a great team to work with.
Golden Rule is a great company to work with. They are attentive and helpful in creating one’s vision and work well with other architects to make one’s vision come to life. Golden Rule came as a recommendation by our architect and in research they came highly recommended by a friend. We would highly recommend Golden Rule to our friends and family and anyone looking to add on or update their home or even new home design.
We used GRB to completely renovate our kitchen. I've been familiar with their excellent reputation for 20 years so I included them when soliciting bids. During the bidding/design process, Jeff Nolte (GRB sales/design), came up with the design we liked best. We ended up giving his suggestion to the other bidding builders. As I expected, GRB was not the lowest bid. But we went with them because we felt that we knew what we were getting. We knew they were going to meet our expectations without any hassles. And they came through 100%. We love the new layout and quality of the materials and workmanship.
Dennis never "pressed" for decisions during the initial contact period, but always kept the "contact" open
Seasoned professionals, integrated team for every project phase and trade, customer focused delivery of service. I cannot recommend GRB strongly enough.
Already have!