Precautions for safety and health:
- all employees have their temperature taken as soon as they enter the building
- designated bathrooms and entrances/exits to use for each department
- signs posted all over the building from CDC on precautions to take such as washing hands for at least 20 seconds and keeping a 6 ft distance between co-workers.
- limiting the purchasing of products coming into our location
- all deliveries/drivers are to remain out of the building and will be met outside for assistance
- limiting the client and trades allowed in the building until cleared
- virtual meetings within the internal team and with trades
- production team makes contact before going to or entering anyone's home for remodeling to get clearance from the client
With certain cautionary notes. Our first designer John ? Misled us into thinking that the products we were happily agreeing to were within our budget. They were not. Doubled it. When Matt came on the scene he helped us straighten most of it out. Our initial check was signed in October 2020. Last check November 2021. This was supposed to be an 8-week project--not 13 months. It created unimaginable problems.
Now to Matt. Nothing but kudos. He did the very best he could with insufficient support (your problem). Don't take on more than you can handle. We are fully aware of the supply problems and certainly do not hold you responsible for that. Likely to recommend--maybe..
Comedy of errors
For our family, GRB was really helpful to think through options to create a small apartment for my parents. The solution you built is one that we would not have thought of and I believe will serve our family well. As the contact for the project, I appreciated the knowledge to help us think through options and the responsiveness to take care of the things that came up along the way.
We recently completed the design process and are extraordinarily pleased with GRB’s service to date. We are detail oriented people and appreciate the the care and attentiveness that GRB has given to our project so far. GRB has treated us as as a highly-valued customer even though our build is on the small side. Looking forward to getting construction underway!
I know I can count on everyone there that they want to make our renovations perfect. Very professional, trustworthy, organized and pleasant.
GRB can be trusted to meet your highest expectations in service, reliability, quality and value.
One of the trade partners recommended work that the Golden Rule employee had said was not needed!
In my 23 years of service from GRB, I have never been disappointed. Will continue using them as my go to for home building and repair.
I have been very impressed and satisfied with the service. They do good work. We have been satisfied with the work and the people.
We could not be more pleased with the design, quality and workmanship that went into the construction of our Portico.
Starting with the design, Dennis worked closely with us and created a beautiful structure in perfect keeping with our homes style….perfection!
Jeff and all workers were professional, and always available to address questions and concerns.
When concerns were raised, they were quickly addressed and rectified.
The workmanship is outstanding, from start to finish.
We highly recommend GRB for the quality of their work.
I have complete trust in them -- in their work and in their integrity and dedication to making us happy.
Golden Rule carries on their business ethically and with high standards of quality.
Review - We were very happy with the end product.
I feel that things are not scheduled ahead of time. My project has slowed down to nothing. I am a little disappointed because it is a one bedroom house and it shouldn't be taking this long. The workers do show up but they are only here for three hours at a time and there isn't but twelve hours total left. Over the next few weeks I'm sure they will get it straightened out. They do have a good reputation I just want them to get a little more of it done.
I can't say enough about Steve Miller and Kenny Umstead. Steve is one of the best detail men I have ever worked with which gives me a lot of confidence in the workmanship.
We went with GRB because we had peace of mind about their integrity and because we heard multiple, unsolicited, glowing recommendations about them. I don’t think we have been easy clients. Between a conservation agreement, being out of touch with today’s costs, living 500 miles away, having many strong preferences, and having a huge number of design requirements for a relatively tiny space, I’m not sure that I would have wanted us as clients. GRB is totally competent in the design area and I sort of expected that. Beyond that, this is what impressed me most: Dennis gently, patiently and consistently steered us on costs. Alyssa’s creativity, enthusiasm and competence made the daunting interior design process actually enjoyable. Even towards the end, when I would have been wanting to just wrap up quickly, they still responded with enthusiasm, competence and creativity and weren’t hesitant to dive in and find a solution. An example is when we only recently realized we couldn’t have our preferred bay window configuration for our stellar views due to cost and a long settled roof design. Dennis worked with the manufacturer and with his construction engineers and they came up with an internally altered roof section that is actually an interior visual improvement over our current bay window. That is just one example. Alyssa must be a mind reader, because very late in the process she contacted me about a kitchen aspect that had been privately on my mind but I couldn’t even articulate it. She enthusiastically redesigned the section and it will change the way we use the kitchen. I could go on, but I will end here.
Recognize Excellence - John Kiernan, Steve Miller, and Roger all collaborated well on our project,
We have worked with Golden Rule Builders for over twenty years, multiple projects, great work, and always completed on time!
Recognize Excellence - Bethanny - very personable and a great GRB representative. She truly cares about her clients and works hard to determine what they would like to accomplish and works diligently to make this happen.Kevin - easy to work with, another great GRB representative, can be counted on to make sure everything gets done and gets done properlyKenny - yet another great GRB representative, such a hard working employee with a lot of talent and dedication. Very fortunate that we were able to work with Kenny - thank you!!
I really enjoyed the professionalism of them. They did a great job. I am very picky and I couldn't find anything wrong with anything they did.
Review - John was an incredible resource who made this new and intimidating journey feel easy and enjoyable.
Review - We had considered having a good friend/builder build our addition to our log home. What a mistake that would have been! He could never have provided the service we received from Golden Rule: frequent site visits, multiple floor plans, rendered computer views, a great show room with specialized consultants for floor, tile, fixtures, etc. My wife, Katie, and I agree that going with Golden Rule was the best decision we ever made.
Working with GRB was a joy! I am loving my new kitchen!
Review - Extremely attentive and very professional. I highly recommend them!
Recognize Excellence - Bethanny Fox - Her design vision and help every step of the way was so appreciated.Steve Miller - He went above and beyond to make everything right.
Review - Working with GRB was a joy! I am loving my new kitchen!
Sara and I rarely recommend any business to friends or family but if asked I would tell them about our experience with Golden Rule.
Most certainly !
Construction Quality - GRB has a cadre of skilled artisan craftsmen. They always produce outstanding work
Value - GRB is wel known in the trade
Design Meets Needs - Superior design and function
Warranty - Outstanding service
Likely To Recommend - Most certainly !
Warranty Process - Warranty is excellent
Additional Comments - Superior company ; will use again
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Golden Rule Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys