Golden Rule sticks to its mission to treat their customers the way they would like to be treated themselves. They provide an honest and reliable construction model - one you can depend on to be there for you over the years. They stand by the quality of their work, and if there any issues, they address them to their fullest ability. Reliability and honesty are their strengths, and hard to find in this industry.

Professional, knowledgeable, and friendly beginning to end

Far and away the most professional design and build organization we've engaged.

I selected GRB because of its connection with NVBIA and our salesperson, Dennis. I believed that working with a larger builder familiar with rules, permitting, and local processes would help simplify a complex project. I also understood that contractors would be available to begin quickly. Unfortunately, that has not been our experience.

The project got off to a difficult start due to zoning and permitting changes that we were not aware of when we signed the contract on February 20. This resulted in a one-month delay and additional expense because the county required a permit and building review that had not been anticipated.

The permit was issued on March 27, but we then experienced another delay while working through clearing requirements. In order to move the project along, we agreed to handle the clearing ourselves, and that was completed on April 15. After that, we had another month-long delay waiting for a concrete company to “work us in” for what should have been a straightforward concrete pad.

The concrete pad was finally installed on May 12, and we are hopeful the project is now moving forward. That said, we still do not have a confirmed start date or material delivery date for the metal barn installation.

We did not expect the project to begin this late — nearly three months after signing the contract. The delay has also created complications with NOVEC’s installation of the infrastructure needed for the larger project.

At this point, we are hopeful that the installation phase will go more smoothly and that we will have a better experience moving forward.

I will eagerly recommend GRB to anyone and everyone interested in construction projects. I will warn them to keep an eye on some of your sub-contractors, however, as they do not always share your passion for quality and integrity. You are by far not the cheapest, but if you want the job done right, with quality from a company with integrity, then there is no other option than GRB.

I am highly likely to recommend GRB to a friend. The level of detail shown in relation to our projects has been outstanding. GRB has been easy to work with. Our project manager, Brian, has ensured our satisfaction with our complex projects. We did not want to use a fly by night company, we wanted trusted members of our community working on our home. I felt confident using a company that has been in business for many, many years. I am so glad we made the investment in our home by using GRB.

Golden Rule Builders made it easy and we really enjoyed the process and were thrilled with the results. Garry did a great job understanding our needs and taking care of the little details that matter— like making sure our washer and dryer could be hooked up quickly during the renovation. We appreciated his constant communication. The quality of work by the trades (notably carpentry) was incredible.

I feel taken care of. Everyone has pride in their work.

These guys are real craftsmen -- in a world full of quick and dirty. They actually take pride in their work. I'm deeply impressed.

Quality work, strong communication when there is a problem or decision to be made.

Employees Professionalism

Employees Professionalism - Jerry and Roger were fantastic to work with. Kept us updated on the project and were flexible with us when we needed it! Great guys!

Recognize Excellence

Recognize Excellence - Roger, just a great guys! Easy to work with, explained the process, gave excellent insight and suggestions on our building project, every phase of the project was seamless and the quality was of the highest standards.

The individual attention and sense of shared vision did not initially carry forward from GRB's design team to the build team. Untold hours were devoted by my wife and me, as well as the GRB design team, in planning a new home build reflective of our desires. Contrary to contributing to the excitement for finally moving from paper plans to the actual construction process, the initial attitude exhibited by the build team came across as just another task to be completed without compromising GRB's profitability. An analogy would be walking into a Starbucks and detailing a multifaceted cup of coffee. The barista takes copious notes that are clearly recorded on the cup. However, another employee is tasked with preparing the drink. When it arrives, they have served a black cup of coffee, devoid of any of the noted particulars! Therefore, the employee that took the order clearly wanted to accommodate every applicable preference. While the employee that prepared the order was satisfied with meeting the minimum standard for a cup of coffee. A four-star rating is provided because, since describing to Dennis Reitz our perception of the build team's dispassionate attitude, the build team has gone to great lengths to arrest our concerns. They've demonstrated complete familiarity with our design and, most impressive, a desire to deliver the plan. While my wife and my confidence for a quality build has been regained, the handoff from design to build could stand with improvement.

Very early in the process and the likelihood to recommend would be in a later step

We were disappointed with how communication was handled by the office, particularly regarding pricing transparency and the timeliness of responses. Pricing was often not clearly broken out or explained, which made it difficult for us to fully understand the costs and at times gave the impression that we may have been overcharged.

From the beginning, we discussed additional work we needed with our salesperson, with the understanding that we would either add it to the current project or create a new contract. However, due to the lack of communication and timely follow-up from the office, we eventually stopped asking about the additional work and decided we would either complete it ourselves or use another company if needed. The additional work we had hoped to discuss included roofing, siding, drywall and trim work throughout the house, as well as window and door replacements. Instead, the focus seemed to shift primarily to a kitchen remodel, and the pricing was high enough that we ultimately decided not to pursue any additional work with GRB.

The field team, however, was great to work with. They were very responsive and took the time to thoroughly explain all aspects of the project, answering our questions even outside of normal business hours at times. Matt McCarthy, Nick, Cody, and John were the main members of the field team we worked with, and all of them did an excellent job with communication, problem solving, and workmanship.

I think it would be great if your prices were a little closer to some others in the area. That would make you more affordable for mulitiple house projects.

The staff at GRB responded to every question, comment or problem almost immediately. They were responsive to our needs. No matter the issue, nothing was too trivial for them to respond.

We have worked with other builders / renovation contractors and Golden Rule Builders have been more thorough and more attentive than any of the others we have worked with.

Building with GRB has really made life easier and more enjoyable. From design through construction, the GRB staff has been warm and supportive. The process of building is a challenge, but we could rely on GRB to help guide and get the job done. Most important is the warranty period. Rather than being left being on your own with your new house, the GRB team stands ready to assist from the smallest to the biggest details. If something needs to be corrected, they get it done.

They take pride in the work they do.

The whole process was honest and upfront and the team knows what they are doing. They were true to their word and schedule through the whole build.

Great communication, timely, friendly and professional.

Our project manager was not easy to work with. His communication was subpar. When asking questions we were treated as if we were an irritation. He was not on site 50% of the time. Many mistakes were made that caused serious delays and inconvenience from lack of communication and absence.


If I had to do this again I am not sure I would pay the extra money to use this company. They promised above and beyond service but we were constantly told how expensive and important other projects were. Maybe if we spent a few million dollars instead of one we would be treated better.

I had a great experience. They did a super job. They addressed all issues. Tom Hamilton did a super job.

good people. knowledgeable and skilled. great to work with

The entire process was handled professionally from beginning to end.

Prompt,Professional,Precise. W3

We have repeatedly told our friends about how great our experience with GRB has been. Everyone has been friendly and easy to work with. We appreciated how willing they were to work with professionals that we brought from outside GRB into the project. When we started this project we liked our home and its location. Now we love coming home every day and never want to leave.

Yes, I would recommend the builder. While there were some schedule delays and instances of miscommunication regarding parts of the construction process, the builder made efforts to address and resolve the issues as best as possible.

Quality work, responsive to my preferences and any concerns, staff was patient with me as I went through the process of deciding how to approach my renovation and some existing characteristics of our house which I did not like.

I have worked with them on several projects. They are a professional organization that does good work and pays attention to the customer's needs and interactions.

I will only recommend you to folks that want the highest quality work done. People interested in work that's merely "good enough" should shop elsewhere. You will absolutely get what you pay for, our renovation is not cheap, but we have quality in our renovation not found anywhere else, and I'm willing to pay for the BEST. Anyone wanting it done meticulously right and virtually flawless will want GRB.

Please see my notes below on this

This is our second time using GRB for a project and we have recommended them to many of our neighbors.

They do quality work.

Great overall experience, attentive to customer concerns. Honest and reliable price.

Easy to work with. all of the contractors are professional and polite. GRB is a great team to work with.

We used GRB to completely renovate our kitchen. I've been familiar with their excellent reputation for 20 years so I included them when soliciting bids. During the bidding/design process, Jeff Nolte (GRB sales/design), came up with the design we liked best. We ended up giving his suggestion to the other bidding builders. As I expected, GRB was not the lowest bid. But we went with them because we felt that we knew what we were getting. We knew they were going to meet our expectations without any hassles. And they came through 100%. We love the new layout and quality of the materials and workmanship.

Dennis never "pressed" for decisions during the initial contact period, but always kept the "contact" open

Seasoned professionals, integrated team for every project phase and trade, customer focused delivery of service. I cannot recommend GRB strongly enough.

Already have!

Workmanship was close to excellent. Cost was much higher than expected and much higher than all others. Every little thing required a "change order" which added cost every time.

Our overall experience with Golden Rule was fantastic and we would recommend to a friend. Our onset experience with the initial sales rep was not ideal but Golden Rule's leadership and commitment to customer service was evident in the way that they worked with us and our dissatisfaction to get to a contract that we were both comfortable with.

While we appreciate GRB's desire to make it right and work with us on our budget, we did find that certain design elements were overlooked as a result (more below) and that is the reason we are deducting a star.

However, we cannot recommend or say enough good things about our Project Manager, Tom Hambleton. Tom was professional, courteous, and went above and beyond, providing great recommendations/guidance throughout. We truly felt like we were his priority during the build and because of our experience with Tom and his project management, we would recommend GRB and we have, on at least three occasions in recent weeks, recommended GRB to passers-by who ask for contact information.

I can’t write enough good things about everyone I’ve met at Golden

I have been a customer of GRB for many years-over 20 years now. I continue to count on GRB for quality workmanship and excellent client service.

This is my second time working with Golden Rule and they again exhibited quality work which is always done in a professional manner. They built my home in 2010 and just completed a kitchen remodel as well as some updates. The kitchen remodel exceeded my expectations. As with most construction there were unexpected situations that arose but they were handled and resolved with skilled proficiency in a timely manner. I would highly recommend GRB to anyone considering building a home or remodeling.

Successful remodeling comes down to the positive relationship between the people managing the project and the homeowner. When there are glitches in the supply chain, permit challenges, or undetected structural failures unrelated to the project but needing repair before the project can be completed, an experienced team is crucial. Our team was Dennis Reitz, Jerry Swartzentruber, and Roger Martin, as well as the administrative staff at Golden Rule Builders. Not only did these people adhere to the "Golden Rule" but also the Golden Rule Builders philosophy of providing a quality product and service.

We've used Golden Rule Builders several times over the years for repairs and remodeling. They have always done a quality, professional job. They are reliable and always stay in communication regarding projects.Their employees are well trained, very skilled, dependable and never have to be micro-managed. My go to company for all things building!

Golden Rule Builders has proven themselves to be an excellent value and a team that is a joy to work with. For the kitchen remodeling work they did, all parts of the process were handled extremely well from design to finishes to warrantee work. They work hard to bring together materials, craftmanship, and beauty so that I am happy with how my kitchen looks and functions for a room I will enjoy for years to come.

We have spoken very highly about GRB and already recommended GRB to several friends and neighbors who have visited our home and seen the completed work.

Very expensive and very slow to complete renovations.