Please see the responses below.
This is the fourth time that we have used G.M. Roth in our home. The first three times I would have given them 5 stars but this time because of poor management I will only give 3 stars.
They were attentive, agreeable, polite, and cleaned up after themselves. They were terrific!
GM Roth was very professional. All the people that worked for them were friendly and did excellent work.
This is our THIRD remodel with GM Roth and we are so thrilled with the results!! They have transformed our cold, dark cluttered basement into a bright and organized space with a bonus room for the family to work and play. Our daughter says that our basement is so beautiful that you could film a Hallmark Christmas movie there. We continue to choose GM Roth for our home remodeling projects so that we do not have to worry about the stress of scheduling contractors and sub contractors. Their team works together to make sure that every detail from the design to the build is done right and professionally. If there is a problem, they are there to fix it and make it right. During COVID-19, they have put many new safety procedures in place and this helped us to feel comfortable during the remodel process. Our relationship began with a large kitchen/dining/living space remodel and they completely transformed our living space. We then had them remodel two of our bathrooms and finally the basement. We continue to return to them for our projects because we trust them and love working with their staff and sub-contractors. Their team goes above and beyond and we so grateful for their hard work and dedication.
The experience with GM Roth was mixed. The design work (by Terri) was very good. The execution left many gaps during the install. For all the project management and assigned PM, it was largely ineffective and communications were poor for the first phase (bathroom 1). Several missteps made. The quality of materials (which we helped select) was good and workmanship by and large was top notch. Seemed like they had one tile installer split between multiple jobs
Additional Comments - GM Roth is a company I would highly recommend because of the quality of their work, their commitment to satisfy their customers and they professional approach to maintaining a very high standard. We love the excellence of their work and would highly recommend them to anyone considering a remodeling project.
Additional Comments - For our uncomplicated siding replacement the high level of customer service was probably not totally necessary, and it may have added to the expense of the project. However, we appreciated knowing the team at GM Roth was dedicated to making the project run smoothly and would stand behind the work. It was a refreshing change from many of the contractors we have dealt with.
Not certain at this point. Quality of work is generally good at the end of the day but getting there often is a test of patience and having to stay on top of things.
Additional Comments - Overall, we are happy with the end result. GM Roth employees are very pleasant and professional. With a few minor glitches, the employees take pride in the quality of their work. They are open to working with you on a project from start to finish to make sure you end up with what you want and a good final product.
G.M. Roth Design Remodeling was easy to work with, they were professional, clean, and most importantly their after-work and warranty service were wonderful.
Areas For Improvement - G.M. Roth Design Remodeling did not fall short.
Areas Of Satisfaction - I the process of going into the showroom, picking out materials, and seeing the design on the computer was exceptional. Their communication was wonderful; I was never left in the dark with what was going on with the project. The aftercare warranty is exceptional.
Additional Comments - I am very happy with the work. I love it!
They made the process very easy from start to finish, and all of our questions were answered. They were great to work with.
Areas Of Satisfaction - Melissa (our designer) and Brad (the Supervisor on site) were fabulous! They were both a pleasure to work with and made the process smooth and uncomplicated. Whenever we had questions during the construction Brad was more than willing to answer them and make sure we understood and were satisfied with the answer. I feel like I pestered him with questions constantly and he was always patient and never made me feel like I was a pain in the butt for asking him. I can't say enough wonderful things about him. Thank you Brad! GM Roth is lucky to have him as an employee. Pay him more to make sure he stays. The same with Melissa. She was very patient and accommodating with me.
Reference - Yes, absolutely!
Areas Of Satisfaction - Their customer service exceeded my expectations.
Future Needs - I sure hope so!
Additional Comments - I just love the end product, it looks so wonderful. The only thing is that I wish we'd just gone ahead and paid them to paint! But it was a really great, overall positive experience.
The kitchen has only been done for a month, and I have already recommended to two people
Areas Of Satisfaction - Everyone was very professional and easy to work with!
Additional Comments - It was a very good experience, and I am very happy with the results!
Clean & Safe - Great job during COVID times!
Employees & Subcontractors - Terri and Mike L were great to work with. Plumber and Electricians are AMAZING!
Areas Of Satisfaction - Terri was an excellent designer (as always). Mike L was great to work with and did great work. The subcontractors were also great.
I have already referred your company.
Areas Of Satisfaction - The jobsite was kept very clean and dust free. This was a concern for us since it was directly off of our bedroom. No problem with sleeping or dust during construction.
Areas Of Satisfaction - The staff and subcontractors were amazing. I know that I have top quality work.
They have a good process and are very consultative. When they did the work, they made it a point to be as minimally disruptive as possible. They always kept the site clean and we love the end product.
Areas Of Satisfaction - They dealt with problems well. I think there's no way to avoid issues, what separates the good companies is how they are dealt with.
Areas Of Satisfaction - Our main criteria for selecting Roth was our desire to have one company, one person, responsible for the whole project. We wanted one person who would communicate with us so we would know what was happening. We feel we paid a premium for that level of service and G.M. Roth delivered.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of G.M. Roth Design Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys