For a more complicated job, this is one of the few local companies that does it all. For something simpler there might be a cheaper/faster option. My recommendations would reflect that.
I first called G.Fidale on a bright, cloudless Sunday afternoon— with water steadily flowing into a first floor office through the junctures of the window frames and the stone wall of the building. Within an hour Chris was hustling through the side yard to the back of the house, a quite substantial ladder balanced over his right shoulder. Chris predicted the problem while still setting up the ladder; confirmed his prediction soon after gaining the flat, second story roof, the latter being mostly covered with water; and had the problem (clogged gutters, entry to the downspout similarly blocked) less than an hour later.
G. Fiddle was soon under contract to keep our roof gutters free of leaves and branches, and the down spout open from the entry port on the roof to the discharge at the ground.
It took Fedele 2 months to get to a small hole in our roof that was allowing water to seep into 3rd floor bedroom ceiling. It was a small job.
I believe it was taken care of in an hour once Fedele FINALLY came to the house.
The amount of phone calling to get it all taken care of was not acceptable. I would not recommend Fedele.
I am very pleased with the work they did for me. I chose them because I wanted someone who specialized in Velux skylights.
I was vey happy with their work force and especially their clean up.
Very responsive, customer service exceptional and helped with dealing with a stressful time dealing with insurance.
The Cedar siding team performed marvelously and showed great craftsmanship and attention to detail. Very clean and friendly work crew
Very efficient. My sales representative was always immediately there if I needed him.
Rob the estimator and Rick the PM were fantastic to work with. The crew who installed the roof and gutters were equally great. We have nothing but praise for G. Fedale!!
Working with Rick was the best. He communicated and made sure my concerns were met. I would highly recommend Rick.
They mixed up the order at first. The project was supposed to start in June, but it didn't start until October. There were many miscommunications about work that didn't get done. I was getting the run around from the office; they would say she was at lunch or not there, but she did call me back, also with many mixed messages. They had subcontractors, they had to come back and fix this and that, and my wife was not satisfied. They weren't efficient with the job and it wasn't the best work, in my eyes it was mediocre.
They have great overall service and I'm very happy with the work.
They provide outstanding value and are a quality-oriented organization. They exceeded my expectations.
Alfonso's crew and Mike E. did a fantastic job on our home. We would like to recommend this team to anyone who needs similar services (roof + siding) in our neighborhood.
Great company all around!
If you want a review, call me. 302-690-9487 as my experience was a 2 out of 10. Not wasting my time writing the dozen things that went wrong.
Response from sale from first call was done in timely manner. Considering the current situation with scheduling and availability of products, I would recommend to family or friends, if they need service in the future.
I ordered 2 replacement windows by Pella. One of them did not match the appearance as described to me beforehand. While this may have been a problem in communication between Pella and Fedale, I was left - as the customer - with an expensive replacement windows that was not what I expected.
Communication with office staff and the onsite project foreman was extremely difficult. Foreman did not seem to know what was in our work contract and without me being home during the work and checking thoroughly after the work was "done", the work I paid for would not have been performed.
I absolutely LOVE this company and DO recommend them to anyone in need!!
Additional Comments - I was a repeat customer and once again they delivered a superior service!
They did a great job!
I am almost never satisfied with with the workmanship provided by people who are supposed to be the "professionals". The people at G. Fedale were first rate and I am very happy with the results so I would definitely recommend them to anyone.
The two strong recommendations that I had received for G. Fedale, one from a friend and one from another resident of my neighborhood, were absolutely on the mark!
I found G. Fedale Roofing and Siding to be very professional. They are prompt and they did an excellent job.
Quality Of Workmanship - G. Fedale Roofing and Siding went above and beyond with the quality of their workmanship.
Areas Of Satisfaction - I was blown away by G. Fedale Roofing and Siding's promptness to get back to us. I called several other companies, and we did not get the same service. G. Fedale Roofing and Siding provides good quality, they are professional and timely. We were very pleased. They also helped us throughout the processes, so we only had to pay our deductible. I highly recommend working with this company.
Yes if they want it done right the first time.
Fast and courteous workers and responsive intelligent managers
After the completion of my roof, a sign was not provided or display on my lawn for support of the company and the work that I received.
My project had many facets and required a carpenter and a mason along with a roofing crew. Ricky and Jesse coordinated the efforts and the end product looks fantastic.
I did not take any other estimates, so I don’t know if I got a fair price. So if someone does not personally know any good roofers, I would recommend this company. I was not told how much material cost was or labor only given a total figure. I was not even told the measurements of the roof.
Slow work on the 2nd day, Had to call the project manager to get them to stop removing shingles because it looked like rain and it did. GAF advertising shingles they knew they would not have doesn't rate a 5 in my book. Their suppliers dropped off a few NON-GAF products, go have a talk with them. The dumpster left ruts in the asphalt on the street. They should specify wood be placed under the metal rollers on the dumpsters. Also the review on Facebook is skewed ; it asks if you would recommend but then it comes up as a 5. I did NOT get to chose that rating. They still owe me a screen which will take over a month per their estimates.
I thought the professionalism of the sales staff and crew were top notch. My issue is tied to the fact that a major objective of the job (to eliminate standing water on my porch roof) was not achieved. Also, I was not notified about $600 in change orders for the job. When I questioned the charges on the phone, the billing person said someone would be calling me to discuss. No one has called, so I haven't paid.
They were very thorough.
The roofing didn't go as well as I thought. There were nails all over the driveway and in my neighbors yard..
Fedale salesperson was great and really sold us on doing quality work and satisfaction citing the company’s reputation and work habits. Despite theirs being the highest estimate we had, we decided to go with them , but when work started we realized they subcontracted out to another siding company called siding brothers who came in and did the job. While it wasn’t a terrible job, there were areas that we thought could’ve been done better given the reputation we were sold on. They did come and fix a couple of the concerns we had. Then another subcontractor came in and did they gutter installation. So basically we paid Fedale to schedule the subcontractors to come do the work. Maybe this is the way these companies do work these days but I felt like we got the bait and switch. We were sold on the Fedale company reputation, not siding brothers or gutter guys
I have referred two neighbors since having the service.
GFedale was very easy to deal with throughout the entire process.
I like the personal attention and the local contact.
They were efficient and personable, and everything went how I wanted.
Great Crew and Quality work at a fast pace!!
The material prices were unreasonable.
To date, irregularities in roof appearance have not been addressed even though reported to the Project Manager for the job. I was told that it was being reported to GAF, but I have had no follow up actions taken. $16K spent to have a roof that is visibly warped, but not yet corrected even though reported promptly and pictures provided.
G. Fedale Roofing and Siding is unprofessional.
Actually we have had to rely on our son-in-law for this roofing job as we are out of state at the moment. But he gave good comments throughout the work. We have used G Fedale for years and thus we knew it would be done right by replacing the old roof which gave us problems mostly after storms. We have been very pleased with the crew, the timing, how they clean up before the end of the job. Thank You!
G. Fedale provided high quality material and workmanship on my relatively large siding and roofing job. I didn't have a direct competitive quote on the final scope of work but my impression is that they are on the pricey side but offer consummate value as they worked to get everything done to my satisfaction. One area where they need improvement is communication skills both internally and with the customer which in my case led to some frustrations and delayed completion timing. While I doubt communication is a strength of any contractor, improving communication could make Fedale a truly outstanding company.
Honestly, our overall experience hasn’t been great. We paid a lot of money and feel like we had to follow up a lot during the project, instead of the project manager communicating with us more proactively and effectively. Many of our neighbors recommended your company, so maybe the experience depends on the project manager you get. If so, that’s unfortunate and something that should be fixed for a more consistent experience.
Rob Orwig and his team led this very large and complex roofing project from start to finish with much success. The project was very organized from start to finish including comprehensive clean up. The actual installation was completed by obviously very experienced workers and supervision was terrific. Customer - Company communication from start to finish was the best I ever experienced with any project. Everything was completed in accordance with the original proposal as outlined by Rob Orwig. I am completely satisfied.
The only issue was the delay in starting, due to a back up of jobs due to COVID. The work was very good and completed on time.
Great and timely service, Open lines of communications when timing changes are needed.
I strongly would recommend others to G. Fedale Roofing and siding. However, their clean up needs to be a little better. I saved some money by trying out this company.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of G. Fedale Roofing and Siding as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys