They are an outstanding company and I have used them for years. They respond well to warranty issues.
I highly recommend; was happy from start to finish.
Areas For Improvement - G. Fedale Roofing and Siding did not fall short.
We were very pleased with the total outcome of the whole job that G. Fedale Roofing and Siding did. It was a whole exterior redo. It was a new roof, windows, siding, and porch ceiling. We couldn't be happier.
Areas Of Satisfaction - I was most satisfied with all areas. They came out just the way we wanted them to. It's an 80 year old house so we were bound to run into some problems. They were very good at coming up with solutions that we hadn't expected at the beginning of the project. They were very good at problem-solving.
Recognized Excellence - I would like to recognize everyone because they were all so good. I would like to mention Evan the salesman, Joe the project manager, and Alfonso the siding man. They were all good, professional, polite, came and did the job, cleaned up, and then left.
G Fedale did a great job restoring the exterior of our 30 year old home to its former glory. High quality workmanship done within promised timeline and at a reasonable price. Very happy.
I found G. Fedale to be very expensive particularly the change orders but loved the people and the contracted workers. Everyone was superb and very helpful to me and the contractors were very fast. I especially appreciate Joey Gordon who has gone out of his way to finish up himself after everyone else had finished and has always responded to my questions and solved my problems. I would contract with Fedale again if Joey is my project manager. I have actually, we are now scheduling painting to be done on the outside of my house that was not covered with Hardie Board.
Areas Of Satisfaction - The wonderful people and the fast finishing of the work.
The project manager was fantastic and went above and beyond to assist me with a situation that none of us expected and followed us through until the end. The position he was in to help me out as well and the organizing of G. Fedale was very good.
The salesman was excellent. We felt we had made a good decision to hire G. Fedale for our stucco remediation project. We were so positive we added a Pella high end front door with sidelights and a door from the garage. We received a call two months after signing the contract to tell us the doors would be installed at the end of the week. Didn't happen nor did we receive a call explaining why we were not notified. I called to ask what happened. There was no satisfactory response. We were called the next week and again a date was established for the doors to be installed. When no confirmation call came, I called to confirm the doors were going to be installed. I was told yes, our project was scheduled for the next morning between 8-9. When no one had showed up by 9:30 am, I called G. Fedale who knew nothing and Pella. Pella did respond the doors were installed that afternoon and the following morning after the sales person had people pulled off another job, went to the warehouse to pick up the doors and bring them down to DE for installation. The main part of the project was not started until late August, almost four months after we signed the contract. The job which was to remove the stucco on the front of the house and replace with Hardie siding and CertainTeed factory stone was not finished until almost Thanksgiving, during most of this time no work was going on but there were materials and a huge dumpster on our parking pad blocking access to our garage until after the job was finally finished. We do like the finished product when it was finally completed, although there are places where my husband felt the CertainTeed product was poorly installed, i.e., it was not level.
It is cost effective. I got a good price from Fedale.
Great service! The salesperson was very knowledgeable.
Supercool Professional Family Owner Company with good customer service. The roofers, estimators, specialists and quality control were all well mannered, had clean boots & work uniforms. There work trucks were clean and organized and had logos on them. The website is efficient . It’s a good family owned business that I would refer.
Professional team and great roof. Two day job and each day they cleaned up my lawn and yard. Jason was great!
They were very professional and good on the job.
G. Fedale did amazing work for us! We had multiple teams working on projects for us, and all of them did quality work and were fantastic to work with. We had roof damage which also caused damage to several rooms. We knew G. Fedale did quality work on roofs, but didn't know they did amazing work on the interiors, too! The crews came in, were friendly, professional, fast, and provided high-quality workmanship. We are thrilled with the results on the roof and the interior rooms. During re-construction of the rooms, we had two additional asks: we decided to replace all of the old windows in the damaged rooms, and a couple severe storms caused several large chunks of stucco to be ripped from our chimney. G. Fedale brought in subcontractors for the window and chimney work and they were just as friendly, professional, and high-quality as our main G. Fedale crews. They were just an extension of the terrific team at G. Fedale. Overall, G. Fedale far exceeded our expectations and we couldn't be happier with the results of the work! We would highly recommend them!!
Grossly overcharged for change order, then made a minor adjustment after complaint.
I was very impressed by the quality of the workmanship. The install crew did a great job installing the James Hardie Fiber Cement Lap Siding and our project turned out wonderful. The Project Manger and Crew Superintendent communicated with us daily on the progress and address any concerns immediately.
It was pretty good but there were some minor things needed to be addressed that took a while.
I was very pleased with the work!
I would not fully recommend them because of the challenge that I had. I had a friend who was interested in them and gave her their info and the last time I talked to her, she had not received a phone call back from them.
The workmanship and communication by G. Fedale were above my expectations. I feel very comfortable recommending them to family and friends.
I was very satisfied with the work and I believe I got my money's worth.
I am very satisfied with the workmanship. Their crew works together as a team. There is no wasted time and they do a quality job. I am very pleased.
We got quotes from 3 different companies. Although Fedale's was a couple hundred dollars more than the lowest quote we received, we went with them because of their professionalism from the start. I'm happy to say that professionalism and attention to detail carried through the entire experience, and would recommend Fedale highly.
I gave 5 stars for great quality work and great help to choose right roofing products. The app is not working correctly so the “stars” not responding to my rating. Shows 0.
They were very good at helping us from start to finish, their coordinator Joe did a great job of walking us through the process and helping use with our insurance company, and the team did a good job installing the roof.
When a tree fell on my house, G. Fedale responded almost immediately to provide emergency assistance. They worked with me through the insurance claim process and completed all work as agreed.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of G. Fedale Roofing and Siding as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys