The project manager was very attentive and consistently keep us informed.
They are very professional and on time.
I would not hesitate to recommend G. Fedale to a friend. Staff members were very accessible and very responsive to my questions and/or concerns. The installer was pleasant, did an exceptional job, and left the work area clean. It was a pleasure to work with Chris and Jon.
This siding job was the second project completed for me by G. Fedale. The first experience was having a front door unit installed. I was satisfied in both cases.
Great service and communication!
Rob Ortwig and the other members of Fedale team were very professional and took time to answer all my questions
They have great service and communication. They did quality work.
No problems. Work was done on time with no issues.
Great experience from top to bottom. This company is highly professional in there process. I highly recommend.
Overall, I am very pleased with the job. It came out nice, but there is always room for improvement.
If I am asked, I would certainly recommend Fedale.
They are not even really done. We are going back and forth with them. The roof was installed two weeks ago. Since then, we have had two rains and both times it has leaked.
They are not very knowledgeable, and they could not fix a leaking roof. They seem to be more concerned with their personal business than my roof. Finding a time to get ahold of them to complain has been a real challenge.
Already shared positive experience with friends
Quality work, well organized, friendly people.
It was a rough start and the pandemic added to the challenges. But by the end of the projects we were quite happy with the results
A storm came through during our roof replacement and the roof wasn't tarped in time. We had even warned the team @45 minutes prior to no avail. We had extensive water damage to our 2nd floor, foyer, garage, and our house will never be the same. This shouldn't have happened. I will certainly not go out of my way to damage Fedale's reputation, but I cannot recommend based on my experience. This was a terrible situation, particularly during a pandemic, having all of these workers in/out of our house.
The staff was very easy to reach, and we had good communication throughout the process. I asked a million questions, and they answered them all. They were particularly helpful with navigating my homeowners insurance. The roofers were hard workers, and they cleaned up the work area every day. We were very pleased with G. Fedale.
Areas Of Satisfaction - They met my expectations in all areas.
Recognized Excellence - Everyone was competent.
Areas Of Satisfaction - Clean up by the crew.
They are a great company all around.
I have used them for many years and I think highly of them.
I was very impressed with the quality of work and communication. They were very professional.
Everyone was very easy to work with. Jay Tarr, Jesse Feasel, & Amy, as well as other people from billing, whose name I don't know, were excellant.
I'm still waiting on issues to be fixed currently.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of G. Fedale Roofing and Siding as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys