Additional Comments - I was a repeat customer and once again they delivered a superior service!
They did a great job!
I am almost never satisfied with with the workmanship provided by people who are supposed to be the "professionals". The people at G. Fedale were first rate and I am very happy with the results so I would definitely recommend them to anyone.
The two strong recommendations that I had received for G. Fedale, one from a friend and one from another resident of my neighborhood, were absolutely on the mark!
I found G. Fedale Roofing and Siding to be very professional. They are prompt and they did an excellent job.
Quality Of Workmanship - G. Fedale Roofing and Siding went above and beyond with the quality of their workmanship.
Areas Of Satisfaction - I was blown away by G. Fedale Roofing and Siding's promptness to get back to us. I called several other companies, and we did not get the same service. G. Fedale Roofing and Siding provides good quality, they are professional and timely. We were very pleased. They also helped us throughout the processes, so we only had to pay our deductible. I highly recommend working with this company.
Yes if they want it done right the first time.
Fast and courteous workers and responsive intelligent managers
After the completion of my roof, a sign was not provided or display on my lawn for support of the company and the work that I received.
My project had many facets and required a carpenter and a mason along with a roofing crew. Ricky and Jesse coordinated the efforts and the end product looks fantastic.
I did not take any other estimates, so I don’t know if I got a fair price. So if someone does not personally know any good roofers, I would recommend this company. I was not told how much material cost was or labor only given a total figure. I was not even told the measurements of the roof.
Slow work on the 2nd day, Had to call the project manager to get them to stop removing shingles because it looked like rain and it did. GAF advertising shingles they knew they would not have doesn't rate a 5 in my book. Their suppliers dropped off a few NON-GAF products, go have a talk with them. The dumpster left ruts in the asphalt on the street. They should specify wood be placed under the metal rollers on the dumpsters. Also the review on Facebook is skewed ; it asks if you would recommend but then it comes up as a 5. I did NOT get to chose that rating. They still owe me a screen which will take over a month per their estimates.
I thought the professionalism of the sales staff and crew were top notch. My issue is tied to the fact that a major objective of the job (to eliminate standing water on my porch roof) was not achieved. Also, I was not notified about $600 in change orders for the job. When I questioned the charges on the phone, the billing person said someone would be calling me to discuss. No one has called, so I haven't paid.
They were very thorough.
The roofing didn't go as well as I thought. There were nails all over the driveway and in my neighbors yard..
Fedale salesperson was great and really sold us on doing quality work and satisfaction citing the company’s reputation and work habits. Despite theirs being the highest estimate we had, we decided to go with them , but when work started we realized they subcontracted out to another siding company called siding brothers who came in and did the job. While it wasn’t a terrible job, there were areas that we thought could’ve been done better given the reputation we were sold on. They did come and fix a couple of the concerns we had. Then another subcontractor came in and did they gutter installation. So basically we paid Fedale to schedule the subcontractors to come do the work. Maybe this is the way these companies do work these days but I felt like we got the bait and switch. We were sold on the Fedale company reputation, not siding brothers or gutter guys
I have referred two neighbors since having the service.
GFedale was very easy to deal with throughout the entire process.
I like the personal attention and the local contact.
They were efficient and personable, and everything went how I wanted.
Great Crew and Quality work at a fast pace!!
The material prices were unreasonable.
To date, irregularities in roof appearance have not been addressed even though reported to the Project Manager for the job. I was told that it was being reported to GAF, but I have had no follow up actions taken. $16K spent to have a roof that is visibly warped, but not yet corrected even though reported promptly and pictures provided.
G. Fedale Roofing and Siding is unprofessional.
Actually we have had to rely on our son-in-law for this roofing job as we are out of state at the moment. But he gave good comments throughout the work. We have used G Fedale for years and thus we knew it would be done right by replacing the old roof which gave us problems mostly after storms. We have been very pleased with the crew, the timing, how they clean up before the end of the job. Thank You!
G. Fedale provided high quality material and workmanship on my relatively large siding and roofing job. I didn't have a direct competitive quote on the final scope of work but my impression is that they are on the pricey side but offer consummate value as they worked to get everything done to my satisfaction. One area where they need improvement is communication skills both internally and with the customer which in my case led to some frustrations and delayed completion timing. While I doubt communication is a strength of any contractor, improving communication could make Fedale a truly outstanding company.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of G. Fedale Roofing and Siding as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys