FREELITE, Inc.
Customer feedback report for

FREELITE, Inc.

494 Reviews

FREELITE, Inc.

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FREELITE, which began in Tucson in 1977 under the name "Desert Living," was not founded by businessmen. We were seven friends in our twenties, well-educated but naive, with big ideas and varying levels of carpentry experience. We were not particularly money-driven, and we were poorly capitalized, but we were resourceful and we were persistent. Our goal was to build an organization that would provide a livelihood for ourselves and for others while materially impacting our customers in a beneficial way. The company was to be a vehicle for making a mark on the world.

We quickly learned that it wasn't easy to start and sustain a business. We tried landscaping, and then greenhouse building, and made very little money in those early years. Eventually we stumbled on a new product, skylights, that was just coming into vogue, and we were able to ride the wave of a new trend in home improvement: opening up interior spaces to natural light.





In 1981, Chip Marvin moved to Phoenix with $500 and an old Ford pick-up truck to open a branch under the trade name "FREELITE," and, later, other partners carried the business to Los Angeles, San Diego, and Dallas. Eventually the company split up into five separate entities, all of which are still in operation. Our continued shortage of money posed many challenges. Lacking the resources needed for a showroom and a large inventory , we couldn't sell as many skylights as the big home improvement retailers. Instead, out of necessity, we concentrated on skylight installations, and soon it became apparent we had tapped into something marketable. People didn't like having to buy the product from a store and then shop for different tradesmen to perform the various types of work -carpentry , roofing, drywall finishing, painting, etc. -that comprise a typical installation. As specialty contractors offering "one-stop" shopping, we were able to bridge the huge gap in the buying process between the firsr stirring of a customer's interest and their actual enjoyment of the product in their home. Our business philosophy was to take complete responsibility for each project. This meant: listening to our customers to ascertain their needs and desires; educating them as to available options; matching a skylight design to their requirements using a low-key, no-pressure sales approach; and, finally, executing a professional installation, down to finishing touches.

Over the years, market demand and our desire to grow as a company have fueled an expansion into other daylighting products that enhance the beauty and value of homes: windows, doors, dome ceilings, and atrium enclosures. And while we have developed a large retail sales division, the heart of our business remains residential installations. Almost all of the items we carry are also available at the big chain stores and yet we now sell a greater volume of our premium skylight, Velux, than do all of the Arizona Home Depot outlets combined. This is because we do more than simply sell products; by overseeing our daylighting projects from start to finish, we literally transform living spaces. We haye responded to our customers and are successful as a result. Our slogan says it all: "We Deliver Daylight."
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Types of work

Window & door replacement 588
Lighting retrofit 519

GuildQuality surveys

This page contains customer feedback collected by GuildQuality using impartial third party surveys. Learn more
GuildQuality Master Award Winner
Guildmaster Award Winner 2012, 2013, 2015
Feedback Milestone
5 Consecutive Great Reviews 2018
Feedback Milestone
10 Consecutive Great Reviews 2017
Feedback Milestone
20 Consecutive Great Reviews 2016
Feedback Milestone
10 Consecutive Great Reviews 2015
Feedback Milestone
20 Consecutive Great Reviews 2014
Feedback Milestone
20 Consecutive Great Reviews 2013
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Of 1282 customers surveyed, 850 responded
Sales Knowledge
The FREELITE, Inc. salesperson was knowledgeable and helpful regarding my project.
99%
Professional & Organized
FREELITE, Inc. was professional and organized.
98%
Problem Resolution
FREELITE, Inc. effectively addressed and resolved problems.
97%
Communication
FREELITE, Inc. communicated with me effectively.
96%
Schedule
FREELITE, Inc. adhered to our agreed upon schedule.
96%
Construction Quality
I am satisfied with the quality of materials and workmanship.
98%
Clean & Safe
The job site is kept clean and safe.
98%
Value
I received a fair value for my money.
97%
Work Done Right
The work was done right the first time.
91%
Product Selections
The products selected are meeting/have met my needs.
98%

Of 1282 customers surveyed, 850 responded What does this data mean?
All project locations are approximate
Of 850 respondents, 494 left a review
4.9
196 of 199 would recommend
186
10
2
0
1
No rating
295
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Customer feedback report

The feedback presented on this page was collected by GuildQuality from Verified customers of FREELITE, Inc. using our impartial third party survey process. To learn more about GuildQuality and our survey process visit www.guildquality.com

FREELITE, Inc.

331 W McDowell Rd.,
Phoenix, AZ
www.freeliteaz.com (602) 233-1981