Tiffany has been fabulous helping us with the retractable screen that we are having problems with.
We needed to have a new sky light installed due to an errant golf ball. The contact that I had with Marvin and his workers was positive and all were very professional. I updated our other sky light to match the other one being installed. They are now both energy efficient and look wonderful. I would recommend this comp-any!
I love the windows, I've had all my 22 windows (6 sliding glass doors and in sizes 6' x 4' to 2' x 2') changed out over a period of several years. I highly recommend the quality, and service. I would not use anyone else.
We are very pleased with the Milgard Window product Freelite suggested and installed. This product has far exceeded our expectations. Not only is it good for better sunlight with excellent tinting, it also keeps the cool in and our music has never sounded better. So bottom line is it keeps our house cooler inside while keeping the heat outside which saves us alot on energy bills. We have a 2500 square foot house and our electric bill was $275 for the hottest month of the year. We do other things to reduce the cost, but these windows are a huge component. As well, we were very impressed by the installation / installers. Matt, the foreman - If I had my preference, I would like to see him leading any construction project. That's how good we think he is. We would recommend Freelite to our friends and neighbors and will continue to do so. They weren't perfect, and they fixed all issues to our satisfaction.
Product Selections Process - The education process was effective.
Areas Of Satisfaction - I was satisfied with the installers. They were professional and helpful.
Recognized Excellence - Would like to recognize all the installers.
Product Selections Process - The gentleman I worked with was knowledgeable.
Recognized Excellence - Chip did a good job.
Sales Knowledge - He always promptly answered my inquiries and emails!
Areas Of Satisfaction - We were amazed the difference the solar light has made in our dark entryway!
Recognized Excellence - Our installers were very efficient and cleaned up all the mess which was minimal!
Product Selections Process - It was very good and I would give it a 4.
Areas Of Satisfaction - I was satisfied with their organization, cleanliness, and knowledge of what was available.
Recognized Excellence - The painter and the install crew were exceptional.
Areas Of Satisfaction - I was most satisfied with their timeliness and attention to detail.
Recognized Excellence - I would like recognize the installers for their exceptional service.
Additional Comments - I was so happy with Freelite, Inc and their serves, I recommended them to 3 of my neighbours.
Product Selections Process - Very effective
Areas For Improvement - They never fell short
Recognized Excellence - Everyone I worked with deserves recognition.
Areas Of Satisfaction - I was most satisfied that they did a good job.
I highly recommend this company. They really worked with me and my concerns. This was the only company that really helped me pick out the right spot and we decided on one skylight instead of two as my sales person thought it would be enough light. It is perfect. Two would have been over kill and a waste of my money. The rest of the companies who quoted thought I needed two, so I appreciate there honest appraisal. They were clean, efficient, friendly and experts at what they do. Thank you Freelite.
Schedule - Even better. They had an unexpected opening and I got my skylight much quicker than anticipated.
Clean & Safe - Exceptional care was taken to protect my environment and keep everything clean. Very appreciated.
Areas Of Satisfaction - The sales person who took the time to look at things and talk about the company. The clean professionalism of the installers. And the quick reponse when I wanted things to match better.
Recognized Excellence - Joe the finisher was exceptional to work with. The installers were happy and friendly. And the sales person made me feel like he knew what they were doing and what was going to happen.
We are very happy with our new skylights and the service and skill of the installer.
Product Selections Process - It was very effective. It was a good experience.
Areas Of Satisfaction - They give you a list and the cost and value of the product was excellent. The timelines of the serve was great. The guy came to inspect the worksite and did it right then and there instead of us having to have someone come back out.
Current Referrals - I will definitely recommend.
Recognized Excellence - Chip did great and the installer did great.
Additional Comments - I am very happy with my experience with them. They exceeded all my expectations.
They guys were all fantastic, I would use them again without any worries knowing they would do a great job
Areas Of Satisfaction - all exceptions were met
I have already referred someone.
Additional Comments - Mr. Moyle was driving and could not commit to the entire survey but he wanted to rate FREELITE Inc. and comment on his experience."I had a great experience with FREELITE Inc. There were no problems at all. I give them the highest ratings".
Areas Of Satisfaction - Freelite delivers 150% of service and the products they have are tops!
Recognized Excellence - I wish I knew the two gentlemen that installed my newest skylight, but I have forgotten their names. They deserve hi-fives and gold stars for their workmanship and professional attitudes. Joe from Classic Painting is first class too!
FREELITE installed my original skylights, over 25years ago and through all the many storms, summer heat, etc., we needed a replacement. Chip came out at my request and gave me a good price on replacing them with a new more efficient product. They did another great job. Thank YouGordon J. Heser
Areas For Improvement - They didn't fall short. They were very professional and they have a professional web page
Areas Of Satisfaction - The quality of the product that I saw and the quality of Chip, who explained the things to me that I was going to get.
Recognized Excellence - I'd like to recognize Chip. He was very professional and on time. He also provided a reminder call.
Installed two new doors with window inserts. Installers were professional, focused, stayed on task and left the two areas clean and tidy.
Product Selections Process - Very good. Overall, very pleased with the final product.
Areas Of Satisfaction - I was most satisfied with the product, and the installation. I thought they all did a great job.
Recognized Excellence - Everybody did a great job.
They just have great integrity. Integrity permeates the whole business. With their good communication they are very effective.
Product Selections Process - They do a great job with this. I have an older home and it is challenging because you have to customize measurements with the products they recommend. It has been absolutely perfect with the products they chose in both circumstances and situations for me.
Areas Of Satisfaction - I was most satisfied with the communication and the specification of the right product for the right application.
Recognized Excellence - Chip was exceptional. It is his integrity, character, and professionalism that comes through for the whole company.
Additional Comments - It was a good customer experience and a good product and I am happy with outcome.
A bit of debris was left over that I had to clean up myself, but otherwise the materials and workmanship are outstanding.
Freelite is excellent, we have purchased numerous products from them and all with excellent service. We have bought Pella and Milgard mainly with much better service and selection than the big box stores.
Product Selections Process - Chip always does an excellent job, he explains every detail so you can make an effective choice on what product to use.
Areas Of Satisfaction - Excellent service, installation and selection of products.
Product Selections Process - Very effective
Areas Of Satisfaction - Time of appointment was kept. Went flawlessly.
Product Selections Process - What they recommended to us was exactly what we needed for our home. They explained the product to us very well.
Areas Of Satisfaction - I was most satisfied with the initial meeting and the quality of the installation and the quality of the product.
Current Referrals - I have told several of my friends but they already have the products.
Recognized Excellence - I would like to recognize, Chip and the installers.
Areas Of Satisfaction - I was satisfied with everything overall.
Areas Of Satisfaction - I was most satisfied with their professionalism and cleanliness. Everything turned out alright.
Additional Comments - We've had them out here twice to put in windows before and we're very happy with them. We would use them again in the future, as well.
Recognized Excellence - I would like to recognize Chip and Doug for their exceptional service. They were both great.
The Freelite team who installed my products were efficient, neat, and courteous. They arrived as scheduled and answered questions knowledgeably. The office team was also friendly and courteous.
Recognized Excellence - Guy, Matt, Sam and Tony all provided great service as did Angie from the office. Josh was also patient withme as I made my decisions and changed my mind a time or two.
Areas Of Satisfaction - I was most satisfied with the salesperson's knowledge and suggestions. Also, I was satisfied with the installers.
Recognized Excellence - I would like to recognize Chip Marvin and the installers for their exceptional service.
Hi Chip;Your staff was very professional, on time and we LOVE our new Skylight! It adds more light and energy savings to our Great room!!Thank you again, Mark J
Areas Of Satisfaction - FREELITE INC. worked around my schedule to accommodate us.
Current Referrals - I will recommend FREELITE
Recognized Excellence - Angie, Jesse, Anthony and the fantastic Installation team!!
Areas Of Satisfaction - exceptional customer service
Likely To Recommend - I was very impressed with the workmanship in regard to my front door, security door and the frame/landing. The quality of the work and the workers, installers and painter were excellent and very professional. They took the time to explain what they were doing, what I could expect in regard to time lines and how to keep both doors functioning well and looking nice. Freelite did a quality job from start to finish. I've received a number of compliments about the doors and frame from my neighbors and friends and I'm very pleased.
Product Selections Process - I pretty much knew what I wanted in regard to materials but Josh at Freelite did review my choices with me and help me know that I had made the right choices.
Areas For Improvement - None. Freelite did an excellent job in all aspects of the job.
Areas Of Satisfaction - I was concerned that the frame around the door would not be as nice as the door itself and that the small area between the door itself and the floor tile would look tacky. This was not a concern I had with Freelite alone but any of the companies I interviewed. Freelite did a quality job way beyond my expectations. The doors are very nice but the frame and "landing" is fantastic. It's this attention to detail that makes Freelite such a winner.
Recognized Excellence - Everyone was great. It's hard to select just one person but the painter who stained the door and the wood strip between the door and floor tile was exceptional. It was apparent that he takes great pride in his work.
Additional Comments - Thank you for a great, great job.
Product Selections Process - Excellent, they understand your needs and recommend the right products.
Recognized Excellence - The entire staff, Chip has built a great team of people.
This is our third window installment project. We feel so good about the projects and the windows. Thank-you Chip Marvin and team. Sincerely, Ray McMahon
I had FREELITE and a roofing company working on my home at the same time. The roofing company and FREELITE coordinated and communicated well with each other. I did not have any problems throughout the project. I was extremely pleased with FREELITE's wonderful coordination skills.
Product Selections Process - I needed a skylight. Chip Marvin, my salesperson, said we needed to discuss the best product for my needs. He left a nice catalog and he explained the product to me well. I felt informed about the product.
Areas For Improvement - I had a special order skylight. The installers were on time, knowledgeable, and efficient. My salesperson and installers were personable, polite, and courteous.
Areas Of Satisfaction - I had FREELITE and a roofing company working on my home at the same time. The roofing company and FREELITE coordinated and communicated well with each other. I did not have any problems throughout the project. I was extremely pleased with FREELITE's wonderful coordination skills.
Recognized Excellence - Debbie, the woman in the office, was nice, competent and directed phone calls appropriately. The installers were on time, knowledgeable, and efficient. I appreciated my salesperson's help.
Areas Of Satisfaction - I was most satisfied with the pleasant, and prompt staff.
Product Selections Process - Worked very well
Chip and his crew did an excellent job of installing my new windows, in a surprise daytime dust storm no less! I have recommended Freelite to many friends.
Areas Of Satisfaction - The sales man and the installer were very nice, professional, and efficient.
Recognized Excellence - The installer, Chad, was excellent. He came in and did what he had to do.
Areas Of Satisfaction - I am satisfied with the entire service and FREELITE took excellent care of us! The light is coming in & water remains out!
I had a skylight installed and the gentleman was very courteous and got the job done the first time.
Areas Of Satisfaction - I think the staff was outstanding.
Areas Of Satisfaction - They were very professional and polite and completed the job in a timely manner.
Areas Of Satisfaction - I was satisfied in all areas. Everyone was very helpful, informative, and knowledgeable.
Areas Of Satisfaction - I was satisfied in all areas besides calling to address a problem that was soon to be fixed.
Recognized Excellence - I would like to recognize the owner for his exceptional service. He was very helpful and overall did a great job.
I feel like they did a quality job and am pleased with the product.
Product Selections Process - They answered questions I had and made sure that whatever I was saying and researched was what the product was, what I needed, and was a good match.
Areas Of Satisfaction - So far, the product has been working very, very well. At this point I am 100% satisfied. I was most satisfied with the timeliness of the installation. Install was amazing. Overall, the quality of the product is outstanding.
FREELITE does good work and they are nice people.
Product Selections Process - They explained the recommended product to me and why they recommended it.
Areas Of Satisfaction - I am most satisfied with the how they did what they said they were going to do.
Recognized Excellence - Chip and the two installers were fantastic. I must say the Chip even came to give me a quote for my next project, knowing that he would not be making money on the deal right away since I told him I would be doing it once I saved up the money.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of FREELITE, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys