The guys that came out were very friendly and made sure to explain everything to me each time they were out. Made me feel very comfortable, which I really appreciated. Thank you!!
When Jenny took over our project we had no complaints from then on. She was great and the work went rapidly.
JEANNIE was excellent. She was kind, professional, and very helpful throughout the process of getting the work done.
They really did very well and were responsive because I had to change things around.
They are awesome people to work with. It was like working with family. They make you feel comfortable with your things.
Overall it was good, I just wasn't made aware of some things in the beginning. I was very pleased overall.
Will and Jeanette Trujillo were professional, kind, and very accommodating to our needs. I would recommend them and their services to anyone who may need their services.
Floodmaster is reliable and honest. They care for your home and they take care of the good quality of materials used.
They were very helpful during this time of need and disarray in our lives. It was a lot for us to handle and they were very professional. We still have a lot of boxes still to unpack, but so far everything was packed with extra care. I would highly recommend them!
Disappointed in the time it took based on the what was quoted. Floor was and carpet was not cleaned the way they said they were going to. Disappointed that work did not get completed.
Friendly and knowledgeable staff who responded quickly to clear the damaged materials while taking time to assist with carefully moving furniture :)
Repairs took too long.
A similar incident happened at my home and the company that took care of the same job at my home far far exceeded Floodmaster. This job was for my aunts home.
Quality of work and commitment were awesome!
Wonderful work.Floodmasters was able to work around my changing work scheduled without any hestation .Did great work and always kept me informed on the progress.
They were very friendly. In a time when I was worried about what was going on they made me feel at ease.
The team at Floodmaster has been fantastic, easy to work with and very responsive. I would fully recommend them to anyone needing their services.
They were nice to work with. Will was nice to work with.
Area Of Satisfaction - Once we got the process in motion it went pretty smoothly.
Area Of Satisfaction - I was most satisfied with Floodmaster because they seemed to make it really easy. They were very understandable of everything I was going through.
Area Of Satisfaction - They were great the young lady/Jeanette helped me out a lot. She was awesome and compassionate and the guy she contracted did a great job.
Additional Comments - I really want them to pat Jeannette on the back because she deserves it. Jeanette kept me calm, she was like a little angel. She did not take advantage of me.
Fresh Coat did a great job, and were quick, in and out. Not in the way for anytime.
I liked their very professional attitude and the responsiveness of the whole team, particularly Jeremy, their lead.
They did incredibly shotty work, the managers did not catch missed work. When the work was brought to the attention of administrators they said "it's your tough luck, you are passed the 1-year warranty". We told them this work should have never been approved! We did not go to do a walkthrough, we j... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Floodmaster as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys