I was happy with the work. Ross had good communication, and I had a good experience with him.

We really like the shower unit but the installation was messy. Purple liquid was spattered on the bathroom floor which will not come up so we will have to replace the flooring, some of the caulking is messy and the shower floor creaks when showering. I have pictures if you’re interested.

Overall, their quality was good.

I would not recommend this company. For the price you pay the quality of work is very poor. A project that was suppose to take 1 or 2 days has now been an ongoing project for over 3 months. There is a crack in the bathtub they installed and an additional leak that was not there prior to the work being done. Still waiting to this day for a call from Clayton (one of the owners and warranty guy). We’ll see if it ever gets done right…

This was a roofing installation. The group was prompt and professional.

They did a very good job.

I am very pleased with the outcome of having my roof replaced by Five Star. From getting the process started with lou and Matt following the project until the end. Also, the clean up crew did an excellent job leaving the property as clean as it was. Great Job!!

The team at 5-Star was very professional and the quality of work is top notch.

I had a challenging project with Five Star, an addition. We ran into serious delays on building materials, which wasn't Five Star's fault and they handled it well. That said, we had consistent problems with communication and coordination of subcontractors. I felt like there was no one person whose responsibility it was to make the whole project a success. I ended up filling that gap myself which was mostly fine but I couldn't do as good a job as an expert. So for instance the sliding doors ended up not centered on the wall, which led to the exterior lighting also not being centered, which led to the board and batten also not being centered, etc. Not a disaster in the scheme of things but I also think it would have been avoided with a single person at the job site every day tasked with the overall success of the project.

Josh, the installer of our shower, was amazing. He was very thorough, meticulous, personable, and clean. The only issue I had with them was that we were originally quoted 8 to 10 weeks before the installation. It was close to 16 weeks before they were actually able to do it. That was the only complaint I had. That's why I gave them four stars instead of five.

Five Star Improvements does quality work. They are a good organization to work with.

Jack was a master craftsman and made certain the install was done correctly and beautifully!

Five star did an exceptional job in the installation of my roof. I would highly recommend . Their roofing process went beyond what other roofers do .

Five Star Improvements did a great job! They did a great job explaining the scope of the work and delivering on what they promised. They also completed the work during hours that were convenient for me. The overall craftsmanship was excellent!

Five Star Improvements never called me back from the time I put down my desposit to the time they completed the project, which was a year later. It took almost 50 phone calls to get them to complete my project, and I had to threaten to take my deposit back as well.

I was very impressed with the knowledge ability of the sales team. After having at least six estimates before them, they were the only ones who talked about venting my roof correctly. I had a slow leak by my chimney. It’s too soon to tell if that was corrected, but the roof looks wonderful. They worked very quickly and even though they had to work in the snow, they did a very good job of cleaning up afterwards. And would you believe they gave me the best price? They also got me the best interest rate for financing.

Five Star showed up at the agreed upon time. The area was cleaned at the end of each day. The job took 2 days. Even my neighbors commented on how nice the roof looked.

Poor workmanship and accountability. For example 2 of 4 skylights not finished right causing major leaking that they took no accountability for the damaged caused to ceiling because of this. Needed to be reminded to complete work that was in the contract.Requested in a demanding tone full payment when work no where near completion and had to be referred back to the contract. Delays and poor follow through.

The Five Star staff was very committed to handling my needs. When an issue arrived they were very dedicated to solving the issue without any type of problem. They gave me the best rate for my roof and they were very competitive. They beat out the lowest companies so they were really good.

I do not think I would recommend them.

We used Five Star Improvements to do a new roof, build an overhang, siding, windows, and new deck. Eric and Ross were great to work with from start to finish. Ahead of time they made sure we knew exactly what we were getting. Throughout the project they communicated with us to let us know what was going on. I noticed a few things I wanted changed after they were already done with areas and they came back within a day to change them for me. Our house transformation looks amazing!

Five Star did an excellent job on my new roof and skylights. Was very pleased the way they cleaned up after each day on the job and the way they left the area after they completed the job. And the craftsmanship of the interior molding around the skylights looked fantastic!

Courteous funny professional crew that addressed my concerns and assured satisfaction, leafy the site super clean every day. Top shelf service.

Terrible workmanship on my roof causing several issues that lead to opening a warranty claim within months of installation. I am so unhappy with how this project has gone, starting at DAY ONE. From an inaccurate quote (thousands of dollars off!) to several delays and now a failed installation that has caused warping and buckling of shingles all over my roof, I would never recommend this company to anyone.

Very professional and easy to work with.

The guys in the office are very professional but the guys who they send out are not.

They were very professional and I had no problems at all.

The sales person was really good, compassionate and made me feel like I was talking to a friend. Mr. Gleason was a very nice person, made me feel comfortable and understanding what I needed to be done.

I am impressed. It was done quickly. I was happy with the experience.

Jason Pignogrande at Five Stare Improvement was professional and knowledgeable. The work was done at our cottage and we were not on-site. We were glad that they were able to work during the winter.

They were very good, clean, neat work. They did everything and cleaned up. They were very good. More affordable.

This company did an amazing job! I was in need of a new roof. The previous contractor did a poor installation which caused premature weathering, eventually causing it to fail before it should have. I also had an ice damming problem. Jason was very polite, honest, and respectful. After reviewing my needs, he suggested not only a new roof, but also an upgrade to the ventilation system in my attic. My roof wasn't getting the air exchange it needed to maintain a cold roof deck, which would allow my roof to perform to its potential. The crew that showed up continued the polite, honest, and respectful experience. The guys showed up early, awaiting a reasonable time to start (being that I live in a neighborhood). You didn't hear the typical swear words being shouted from the rooftop. These guys were top notch. They worked hard, communicated with us regarding weather and planned their work around any rain in the radar. The job site was cleaned up every day and when the job was complete they even went the extra step as to throw some of my own construction debris in their dumpster, to save me the hassle. A++ All Around.

Five Star Home Improvements finished off our basement and mad a lovely 1000 sq. ft. place for our family to enjoy. Jason and Eric are people you can trust to get the job done correctly and quickly. The contractors they use are top notch and polite. Great experience, I highly recommend Five Star Improvements to do your next renovation.Dean H.

Five Star was very professional, polite and informative when I contacted them with questions about the cost and time frame of having my old roof taken off and a new roof installed. They were prompt coming out to assess the roof and in replying with their estimate. I was very pleased with the price they quoted. They stayed with that price and added no further costs after the roof was installed. They even threw in extra wood for needed repair at no cost to me. I am very happy with the results and would definitely recommend Five Star for roof repair.

The quality of work and professionalism was excellent.

Wonderful job. My sales agent Ross was very knowledgeable and explanatory to all of questions and concerns regarding my roof ventilation and other issues. He suggested and recommended a great system for my roof . Other than excellent job and work . He went above and beyond, he even answered my e.mail,text or call promptly on his days off too that's called strong communication. I admire Ross workmanship, he had family emergency he still showed up to make sure installers do the job how we discussed in plan. Our roof look beautiful and we are very happy to pick Five Star for this investment and project. Owens corning product looks good and warranties seems attractive.

It remains to be seen whether or not there are problems with the flashing around the chimney or not.

Five Star Improvements went above and beyond to help me.

I was pleased with the professionalism of all of the staff.

Good work for a fair price!

While materials and workmanship may prove acceptable over time, failure to fulfill the commitment made to me to be included in assessing the plywood needing replacement has led me to question the amount of materials used and therefore lowered my confidence in Five Star.

I'm still waiting for my paperwork regarding warranty information for my roof, but I am aware that it could take some time.

Areas For Improvement

Areas For Improvement - They started later than they originally said because they got hung up on a different project.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of workmanship was great.

Recognized Excellence

Recognized Excellence - Jason, the owner

Areas Of Satisfaction

Areas Of Satisfaction - They always let me know what was going and responded to my call and text promptly.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with Five Star Improvements because of the installers. They did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied the workmanship.

Areas Of Satisfaction

Areas Of Satisfaction - The installation crew was good. They cleaned up after themselves, and they were very organized.

Additional Comments

Additional Comments - Overall, I was very satisfied, we just had that 1 issue.

Areas Of Satisfaction

Areas Of Satisfaction - The organization of the work. Each man had a job they did their job and worked nonstop.

Recognized Excellence

Recognized Excellence - No they were all well organized and did their job we were satisfied

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the crew. They were professional, respectful, and did a great job. The project manager knew his profession. They kept the job area clean and did what they said they would do. I am happy with the job that they did.

Recognized Excellence

Recognized Excellence - I think that Rad did a very good job for us as far as his communication to us. He was very respectful and professional.

Additional Comments

Additional Comments - Overall, it was a very good experience.

Areas Of Satisfaction

Areas Of Satisfaction - I was pleased they were able to move my appointment. It was a quick installation. I was extremely impressed they finished in one day.