They were extremely responsive. They were detailed and their employees are great.

Fantastic service, great communication, very thorough, and A plus.

Very clear communication and responsive. The staff are really friendly and do their job well.

I highly recommend FireWater Restoration Services.

Firewater Restoration has worked with us seamlessly to pack, store, clean and dry our basement after minor water leakage.George was patient and very flexible

Firewater handled my water damage quickly and efficiently.

FireWater Restoration Services had great communication. It was a great experience.

The team from FireWater did an excellent job of carefully packing our belongings after a flood in our apartment. They photographed everything, it's location & condition as they were packing. Extra care was taken in wrapping delicate items & antiques. When our restoration was finished, FireWater delivered our belongings promptly. Again, they carefully unpacked & unwrapped. All out things were put back in their original places, which was a huge help. I can not say enough about the excellence of their operation & are thankful that this team was selected by our insurance company.

Great staff did an excellent job!

They did a pretty good job. They explained everything to me. Overall, I didn't have any problems. The job was done according to schedule. Every time they came out, they always called to schedule. I don't have any complaints.

The team that worked in my house were respectful, fast, neat, friendly. Treat with the respect they deserve because they will treat your home and you with respect, they did mine!

FireWater Restoration Services did a great job. I could not have asked for them to do it better than they did. I would recommend them to anyone and everyone. I would like to pass that along to the insurance company that hired FireWater Restoration Services, as they did a good job.

The firewater team was superb.The communicated well, worked hard, timely and all around great experience.

Our house had a flooding issue over Thanksgiving weekend. We got back into town that Sunday. I have never experienced anything like this. It was very shocking, they were at my house within an hour of calling my insurance company. For two weeks they were dehumidifying and cleaning up floors. I can't imagine anyone being more prompt. It was amazing.

The team was persistent and diligent. Friendly and resolved my water issues.

The team from FireWater was just great. They were professional, knowledgeable, helpful, and prompt. When they were delayed because of snow, they were sure to let me know. I hope I don't need to use them again, but if I do, they'll be the first people I'll call.

The communication from the project team at FireWater Restoration Services was outstanding. Everyone that came out was very thorough in their work & kept me well informed throughout the process.

Wish they would have finished what was promised. They said they would have a plumber put our washer and dryer back and it’s been months without being able to use them.

We have young kids. When they pulled up our floors they could have done a better job covering the tacks etc. They knew we had young kids and that there would be traffic back and forth. We did it ourselves. I am not sure if it was their responsibility. They could just leave the house in a condition where we could use it fine until we had the rebuild team in. They did a really good job and were responsive. They always communicated with us. I am pretty sure they would have resolved this if I had communicated it to them. They did a great job. They were all very friendly, helpful and, completed the work.

FireWater Restoration Services did well at first to get my business. They were on top of everything and finished up the job. They agreed too and were suppose to do an extended job, but they didn't contact me back. They had to remove all the insulation in my attic and I had asked them to be the ones to put it back in. They agreed but never showed up when they told me they would and won't communicate back to me. So I had to go out and find another company to finish the job. 2 1/2 months without insulation in the attic is way to long.

Excellent service.

The guys did a great job repairing the kitchen ceiling after a water leak from a vent. I don’t know the worker’s names, and everyone was friendly and did a fantastic job, but the final guy who painted the ceiling and the upper wall (above the tiles) did such an excellent job that it looks better than it did to start with (when my husband painted it). I highly recommend this company.

This company was very professional. From the timelines of meeting appointments, to the working technicians who worked on our house, all of it was top notch! We were very impressed with all aspects of the work they did. They fully explained timelines, cleaned up beautifully and were always communicative of the process. They were a great company to work with during the process of water remediation!

While overall I appreciated the work and the professionalism of the work provided; there are certain areas that could be improved. Contractor was courteous and professional yet super slow in responding; it took 2 months to start the work from the day I filed the claim; I had to travel immediately after work was complete. After I returned I shared with contractor a couple of small things that were not done correctly but did not receive any response back.

Everything was fine. I would have liked more things explained.