Although they did good work. They did remove the propane heater for the job. They did not find someone to hook up our propane heater. So we had to remove it from the house.
Overall, the work completed was satisfactory. FireWater was the quickest resource to be able to get in to do the work and I really appreciate that. However, the communication was severely lacking and required daily phone calls to get clear answers to when and how the work was going to progress. The employees who were on site were very professional and courteous, but the invasiveness of the water mitigation process could have been explained much better. We were very unaware that our entire kitchen was going to be closed off with plastic wrap and that the industrial fans/dehumidifiers would produce so much heat during an already hot summer stretch.
FireWater was quick to assess the damage to my kitchen from the water leak, and to initiate a plan to dry me out. Their staff were here daily making adjustments to the equipment, measuring progress, and letting me know what they were going to be doing next. Very professional and friendly.
As I mentioned they were so fast and response on the first portion of the project. But at this point, with no communication or schedule of when the project will be completed I am hesitant to recommend them. It's been almost three month since the date the damage occured.
They significantly over charged on one room of the house. I was quoted $430 on my baby room that had one crib, a twin bed, dresser , a recliner and a nightstand. All of the clothing has been removed and the items in the closet were already in boxes yet for some reason I was charged $1200 for the room and they said it took 3 workers at 6 hours each to take care of the room. This room room took longer than any of the other rooms according to them and it had the least amount of items in it. I tried talking to them and they still insist it's accurate. They lost my trust because of this. I could have removed and packed the room myself in 6 hours.
They were always on time and did an excellent job.
They were very friendly and kept me informed the entire time. They were also very responsive when I needed to get a hold of them, I usually heard back from them the same day.
Working with FireWater Restoration Services is expensive and time-consuming.
They were very professional, courteous, kind, and sensitive.
They were really good to me. I have nothing bad to say about them. They were very professional. When asked if I would recommend them to a friend, yes I would. They earned it.
I was happy with the work FireWater Restoration Services did obviously.
The staff of Fire Water Restoration was, in every way, kind and helpful and professional. I had a fire in my home and they took remarkable care to remove my furniture, my clothing and shoes and personal belongings and especially my art . When they returned it (almost one year later)upon completion of the reconstruction by a different company~ great care and help to unpack and replace everything carefully was AMAZING! I had a terrible experience of a fire , damage to my home and to myself. Fire Water (especially Juliana) took great care to get me back to normal!
Every person I worked with was professional and on time. All work performed from initial response and cleanup to final drywall was excellent.
That's a personal bias. I manage a similar company, and I choose not to give business to my competitor.
George and his people were extremely easy to work with and the hardest workers. They dida most excellent job with everything and I tell everyone about how happy I am with their work.
I was extremely disappointed in the way that this firm company did work on my home. They used workman who were not qualified to do the work required to bring my home back to its previous condition. I had to have work redone that they did, with substantial increased expense, $4000 in plumbing alone.
This company is a class act! A say what you do and do what you say business. The employees are friendly, respectful and actually enjoy their jobs....which reflects in the workmanship.
They have really good service and they prepared us for the next stage.
Excellent service. On time, thorough, professional in every way.
Our expeience was very positive.The problem as with all contractors is they could not work every day to complete the job,or were uncertain when they would be here to do the work.Fire/water usually called ahead to give us day and time for workers when they knew and could schedule it.All workers wre very courteous and did quality work!
We are still waiting to hear back from George on one thing. He also told us something different than what his worker said.
There is a caveat at the end. They were really fantastic while they were here but I found out they left a bunch of wet insulation under the house. If I hadn't had more work on the house done I would have never found out about it.
FireWater Restoration Services helped with our water damage issues promptly and very professionally. Their employees were courteous and on time and took time to explain their services to us. They couldn't have been more conscientious. Very glad they came to our rescue!
They were very professional and very customer-centric.
I really appreciated their willingness to explain things in detail.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of FireWater Restoration Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys