Great staff did an excellent job!

They did a pretty good job. They explained everything to me. Overall, I didn't have any problems. The job was done according to schedule. Every time they came out, they always called to schedule. I don't have any complaints.

The team that worked in my house were respectful, fast, neat, friendly. Treat with the respect they deserve because they will treat your home and you with respect, they did mine!

FireWater Restoration Services did a great job. I could not have asked for them to do it better than they did. I would recommend them to anyone and everyone. I would like to pass that along to the insurance company that hired FireWater Restoration Services, as they did a good job.

The firewater team was superb.The communicated well, worked hard, timely and all around great experience.

Our house had a flooding issue over Thanksgiving weekend. We got back into town that Sunday. I have never experienced anything like this. It was very shocking, they were at my house within an hour of calling my insurance company. For two weeks they were dehumidifying and cleaning up floors. I can't imagine anyone being more prompt. It was amazing.

The team was persistent and diligent. Friendly and resolved my water issues.

The team from FireWater was just great. They were professional, knowledgeable, helpful, and prompt. When they were delayed because of snow, they were sure to let me know. I hope I don't need to use them again, but if I do, they'll be the first people I'll call.

The communication from the project team at FireWater Restoration Services was outstanding. Everyone that came out was very thorough in their work & kept me well informed throughout the process.

Wish they would have finished what was promised. They said they would have a plumber put our washer and dryer back and it’s been months without being able to use them.

We have young kids. When they pulled up our floors they could have done a better job covering the tacks etc. They knew we had young kids and that there would be traffic back and forth. We did it ourselves. I am not sure if it was their responsibility. They could just leave the house in a condition where we could use it fine until we had the rebuild team in. They did a really good job and were responsive. They always communicated with us. I am pretty sure they would have resolved this if I had communicated it to them. They did a great job. They were all very friendly, helpful and, completed the work.

FireWater Restoration Services did well at first to get my business. They were on top of everything and finished up the job. They agreed too and were suppose to do an extended job, but they didn't contact me back. They had to remove all the insulation in my attic and I had asked them to be the ones to put it back in. They agreed but never showed up when they told me they would and won't communicate back to me. So I had to go out and find another company to finish the job. 2 1/2 months without insulation in the attic is way to long.

Excellent service.

The guys did a great job repairing the kitchen ceiling after a water leak from a vent. I don’t know the worker’s names, and everyone was friendly and did a fantastic job, but the final guy who painted the ceiling and the upper wall (above the tiles) did such an excellent job that it looks better than it did to start with (when my husband painted it). I highly recommend this company.

This company was very professional. From the timelines of meeting appointments, to the working technicians who worked on our house, all of it was top notch! We were very impressed with all aspects of the work they did. They fully explained timelines, cleaned up beautifully and were always communicative of the process. They were a great company to work with during the process of water remediation!

While overall I appreciated the work and the professionalism of the work provided; there are certain areas that could be improved. Contractor was courteous and professional yet super slow in responding; it took 2 months to start the work from the day I filed the claim; I had to travel immediately after work was complete. After I returned I shared with contractor a couple of small things that were not done correctly but did not receive any response back.

Everything was fine. I would have liked more things explained.

My husband is in heart failure an I called my insurance company who got us set up with FireWater Restoration Services. They realized the crucial situation we were in, in terms my of my husband's labored breathing and couldn't have any mold issues in regards to the water in the house. They said they would be out that day and they were waiting for me when I got home from the hospital. They reacted promptly and I appreciated that.

At a very stressful point and time, George and his crew were extremely professional, calming, and hardworking. I would highly recommend them to anyone needing these services.

It was great service, they were very professional, and I would recommend them!

They know who pays the bills, and it’s not the home owner. Never used this company if they are recommended through an insurance company. They list several trade and quality groups that they are not members of or have no official certifications through.

The team was very professional and responsive. They were very respectful of our home and needs during the COVID-19 crisis when doing work. I highly recommend them to anyone who needs restorations work in the future.

They were very professional. They did a very good job and they finished as close to on time as possible.

Although they did good work. They did remove the propane heater for the job. They did not find someone to hook up our propane heater. So we had to remove it from the house.

Overall, the work completed was satisfactory. FireWater was the quickest resource to be able to get in to do the work and I really appreciate that. However, the communication was severely lacking and required daily phone calls to get clear answers to when and how the work was going to progress. The employees who were on site were very professional and courteous, but the invasiveness of the water mitigation process could have been explained much better. We were very unaware that our entire kitchen was going to be closed off with plastic wrap and that the industrial fans/dehumidifiers would produce so much heat during an already hot summer stretch.