Our house had a flooding issue over Thanksgiving weekend. We got back into town that Sunday. I have never experienced anything like this. It was very shocking, they were at my house within an hour of calling my insurance company. For two weeks they were dehumidifying and cleaning up floors. I can't imagine anyone being more prompt. It was amazing.
The team was persistent and diligent. Friendly and resolved my water issues.
The team from FireWater was just great. They were professional, knowledgeable, helpful, and prompt. When they were delayed because of snow, they were sure to let me know. I hope I don't need to use them again, but if I do, they'll be the first people I'll call.
The communication from the project team at FireWater Restoration Services was outstanding. Everyone that came out was very thorough in their work & kept me well informed throughout the process.
Wish they would have finished what was promised. They said they would have a plumber put our washer and dryer back and it’s been months without being able to use them.
We have young kids. When they pulled up our floors they could have done a better job covering the tacks etc. They knew we had young kids and that there would be traffic back and forth. We did it ourselves. I am not sure if it was their responsibility. They could just leave the house in a condition where we could use it fine until we had the rebuild team in. They did a really good job and were responsive. They always communicated with us. I am pretty sure they would have resolved this if I had communicated it to them. They did a great job. They were all very friendly, helpful and, completed the work.
FireWater Restoration Services did well at first to get my business. They were on top of everything and finished up the job. They agreed too and were suppose to do an extended job, but they didn't contact me back. They had to remove all the insulation in my attic and I had asked them to be the ones to put it back in. They agreed but never showed up when they told me they would and won't communicate back to me. So I had to go out and find another company to finish the job. 2 1/2 months without insulation in the attic is way to long.
The guys did a great job repairing the kitchen ceiling after a water leak from a vent. I don’t know the worker’s names, and everyone was friendly and did a fantastic job, but the final guy who painted the ceiling and the upper wall (above the tiles) did such an excellent job that it looks better than it did to start with (when my husband painted it). I highly recommend this company.
This company was very professional. From the timelines of meeting appointments, to the working technicians who worked on our house, all of it was top notch! We were very impressed with all aspects of the work they did. They fully explained timelines, cleaned up beautifully and were always communicative of the process. They were a great company to work with during the process of water remediation!
While overall I appreciated the work and the professionalism of the work provided; there are certain areas that could be improved. Contractor was courteous and professional yet super slow in responding; it took 2 months to start the work from the day I filed the claim; I had to travel immediately after work was complete. After I returned I shared with contractor a couple of small things that were not done correctly but did not receive any response back.
Everything was fine. I would have liked more things explained.
My husband is in heart failure an I called my insurance company who got us set up with FireWater Restoration Services. They realized the crucial situation we were in, in terms my of my husband's labored breathing and couldn't have any mold issues in regards to the water in the house. They said they would be out that day and they were waiting for me when I got home from the hospital. They reacted promptly and I appreciated that.
At a very stressful point and time, George and his crew were extremely professional, calming, and hardworking. I would highly recommend them to anyone needing these services.
It was great service, they were very professional, and I would recommend them!
They know who pays the bills, and it’s not the home owner. Never used this company if they are recommended through an insurance company. They list several trade and quality groups that they are not members of or have no official certifications through.
The team was very professional and responsive. They were very respectful of our home and needs during the COVID-19 crisis when doing work. I highly recommend them to anyone who needs restorations work in the future.
They were very professional. They did a very good job and they finished as close to on time as possible.
Although they did good work. They did remove the propane heater for the job. They did not find someone to hook up our propane heater. So we had to remove it from the house.
Overall, the work completed was satisfactory. FireWater was the quickest resource to be able to get in to do the work and I really appreciate that. However, the communication was severely lacking and required daily phone calls to get clear answers to when and how the work was going to progress. The employees who were on site were very professional and courteous, but the invasiveness of the water mitigation process could have been explained much better. We were very unaware that our entire kitchen was going to be closed off with plastic wrap and that the industrial fans/dehumidifiers would produce so much heat during an already hot summer stretch.
FireWater was quick to assess the damage to my kitchen from the water leak, and to initiate a plan to dry me out. Their staff were here daily making adjustments to the equipment, measuring progress, and letting me know what they were going to be doing next. Very professional and friendly.
As I mentioned they were so fast and response on the first portion of the project. But at this point, with no communication or schedule of when the project will be completed I am hesitant to recommend them. It's been almost three month since the date the damage occured.
They significantly over charged on one room of the house. I was quoted $430 on my baby room that had one crib, a twin bed, dresser , a recliner and a nightstand. All of the clothing has been removed and the items in the closet were already in boxes yet for some reason I was charged $1200 for the room and they said it took 3 workers at 6 hours each to take care of the room. This room room took longer than any of the other rooms according to them and it had the least amount of items in it. I tried talking to them and they still insist it's accurate. They lost my trust because of this. I could have removed and packed the room myself in 6 hours.
They were always on time and did an excellent job.
They were very friendly and kept me informed the entire time. They were also very responsive when I needed to get a hold of them, I usually heard back from them the same day.
Working with FireWater Restoration Services is expensive and time-consuming.
They were very professional, courteous, kind, and sensitive.
They were really good to me. I have nothing bad to say about them. They were very professional. When asked if I would recommend them to a friend, yes I would. They earned it.
I was happy with the work FireWater Restoration Services did obviously.
The staff of Fire Water Restoration was, in every way, kind and helpful and professional. I had a fire in my home and they took remarkable care to remove my furniture, my clothing and shoes and personal belongings and especially my art . When they returned it (almost one year later)upon completion of the reconstruction by a different company~ great care and help to unpack and replace everything carefully was AMAZING! I had a terrible experience of a fire , damage to my home and to myself. Fire Water (especially Juliana) took great care to get me back to normal!
Every person I worked with was professional and on time. All work performed from initial response and cleanup to final drywall was excellent.
That's a personal bias. I manage a similar company, and I choose not to give business to my competitor.
George and his people were extremely easy to work with and the hardest workers. They dida most excellent job with everything and I tell everyone about how happy I am with their work.
I was extremely disappointed in the way that this firm company did work on my home. They used workman who were not qualified to do the work required to bring my home back to its previous condition. I had to have work redone that they did, with substantial increased expense, $4000 in plumbing alone.
This company is a class act! A say what you do and do what you say business. The employees are friendly, respectful and actually enjoy their jobs....which reflects in the workmanship.
They have really good service and they prepared us for the next stage.
Excellent service. On time, thorough, professional in every way.
Our expeience was very positive.The problem as with all contractors is they could not work every day to complete the job,or were uncertain when they would be here to do the work.Fire/water usually called ahead to give us day and time for workers when they knew and could schedule it.All workers wre very courteous and did quality work!
We are still waiting to hear back from George on one thing. He also told us something different than what his worker said.
There is a caveat at the end. They were really fantastic while they were here but I found out they left a bunch of wet insulation under the house. If I hadn't had more work on the house done I would have never found out about it.
FireWater Restoration Services helped with our water damage issues promptly and very professionally. Their employees were courteous and on time and took time to explain their services to us. They couldn't have been more conscientious. Very glad they came to our rescue!
They were very professional and very customer-centric.
I really appreciated their willingness to explain things in detail.
They were very professional, efficient, they did quality work, and they were in and out.
they broke fireplace, put daughter in hospital for asthma 5days due to spread of mold throughout house track mud on carpet bad services
All of the people in my home were great. Lupa was outstanding.
I felt that their representatives were thoughtful, very courteous, and professional in cleaning up my damage. I would recommend them highly.
Very good work and done quickly.
Thanks to George and his team for doing a great job!
For the most part they were friendly, they really hosed me on the whole project as discussed...They did the tear apart but decided after the fact that they couldn't do the put back... which I had to go out and find another contractor to finish the job...They were really terrible at returning phone calls.. I had to finally just call my agent angry then my agent would call Firewater... then Firewater would finally call me...I would never recommend Firewater Services to any one.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of FireWater Restoration Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys