Working on this project with Finish Point was a great experience. They have a great passion for the work they do and are complete professionals. I hope we can do another project together in the future.
They do a lovely design and quality works.
In general, they provided a great product. The install could have been more organized though. They seemed to lack internal communication but that was probably due to a high amount of turnover throughout the project. I would definitely recommend using them in the future.
They were wonderful. We enjoyed every part of the process with them.
Recognized Excellence - I would like to recognize Alyssa and Josh. They were great.
Areas Of Satisfaction - We love everything. I love my kitchen and everything they have done for us.
Finish Point's process from to design to installation was the quality and the time line I needed for my project.
They do beautiful work. They are very detailed oriented. Our cabinets work wonderfully.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Finish Point as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys