Areas Of Satisfaction

Areas Of Satisfaction - Fiderio replaced our sunroom screens with a stronger mesh that will be more pet-resistant. Fiderio was able to complete the job after I had tried other companies that just seemed unable or uninterested in helping us.

Recognized Excellence

Recognized Excellence - Jeff Payne was very helpful as the Project Manager.

Additional Comments

Additional Comments - Jonathan Fiderio was a great representative for us. He listened to what we wanted done and provided very polite service as well as specific quotes.

Improvement Suggestion

Improvement Suggestion - Can't offer any suggestions for improvement, we are totally satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - Knowledge, cleanliness, professionalism, timeliness

They are personable, caring and intent on doing a great job and giving the customers what they want.

Our bathroom remodel is absolutely beautiful! From the planning and design, recommendations for unique features, daily updates from our project manager, to wonderful craftsmanship from all work on the project, we couldn't be more pleased with the result.

Friendly & Helpful Staff

Friendly & Helpful Staff - Jonathan, Jeff, Josh and all the others on the project were great to work with.

Cooperative And Responsive

Cooperative And Responsive - Any questions or requests were answered and dealt with very quickly.

Sales Knowledge

Sales Knowledge - Jonathan was very knowledgeable and had great suggestions.

Recognized Excellence

Recognized Excellence - As already mentioned: Jonathan Fiderio, Jeff Paine and Josh (sorry, I don't know his last name) made a great team.

No hesitation in recommending, a positive experience from start to finish.

Friendly & Helpful Staff

Friendly & Helpful Staff - Shout out to Margaret Ann, Johnathan, Jeff, Josh & Mark.

Cooperative And Responsive

Cooperative And Responsive - Exceptional in this area!

Sales Knowledge

Sales Knowledge - You could not have a more knowledgeable & personable salesperson than Johnathan.

Professional and very communicative along in the process. Overall, very helpful people.

The experience exceeded my expectations

Excellent experience from start to finish.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was excellent, but i would like to call out the communication in particular; really top-notch!

Recognized Excellence

Recognized Excellence - Jeff and the entire crew

Workers were good Josh did a great job. Workers controlled the dust .I have a severe dust allergy and had no problem

Cooperative And Responsive

Cooperative And Responsive - Jeff responded to my questions immediately and tended to my needs

Construction Quality

Construction Quality - The completed job looks great. The material looks good and is attractive

Sales Knowledge

Sales Knowledge - Scott responded to my questions and helped me find a vanity that would fit my space

Installation Crew

Installation Crew - All the workmen were professional and responded to my requests

Improvement Suggestion

Improvement Suggestion - None

Areas Of Satisfaction

Areas Of Satisfaction - Very good at controlling the dust.

Recognized Excellence

Recognized Excellence - Josh did a great job. Very professional Polite

Areas Of Satisfaction

Areas Of Satisfaction - Fiderio & Sons exceeded my expectations with their quality of work and the quality of the materials.

Recognized Excellence

Recognized Excellence - I would like to recognize Josh for his exceptional service.

Additional Comments

Additional Comments - Fiderio & Sons were always very responsive; If we had a question they always got back to us with an answer.

We highly recommend Fiderio & Sons. They have done multiple home renovation projects for us, and each one was completed with exceptional quality and timeliness. Their staff is also very professional and friendly.

Areas Of Satisfaction

Areas Of Satisfaction - Quality, timeliness, cleanliness, and friendliness

Recognized Excellence

Recognized Excellence - Sergio and Josh

I have and will continue to recommend Fidero to anyone needing TOP QUALITY craftsmanship for any project they may be considering for their home

Recognized Excellence

Recognized Excellence - Mark Fiderio , Jeff , Sergio , and Freddie , our painter

Areas Of Satisfaction

Areas Of Satisfaction - Our siding was installed by Fiderio 20 years ago. The house looked great then and held up very well over the years. The recent job was to replace the siding that was damaged when a tree fell against the house. The most recent work was very well done. The crew not only did great work but were also very professional and friendly.

I will definitely recommend consulting with Fiderio, should family or friends have building or renovation needs. The quality of their work is excellent.

With only a few minor glitches during the construction, Fiderio produces high quality work and products that we are very happy with.

Installation Crew

Installation Crew - So professional and friendly

I use Fiderio & Sons for everything in my house. Mark Fiderio who is called Uncle Mark, Is a master carpenter. I absolutely love when he comes because his quality of work superb. Everyone knows me at Fiderio & Sons and knows that I love them so much. I recommend them all the time. I have referred so many people to the point that I can't even remember how many times I referred people. The people that I have referred we're all happy with the quality work that Fiderio & Sons provided. Also, I would like to point out that if you are not happy with them, they will always correct or resolve any issues to make you happy.

Friendly & Helpful Staff

Friendly & Helpful Staff - I would give the staff at Fiderio & Sons a 10.

Construction Quality

Construction Quality - I never had inferior materials in my house.

Sales Knowledge

Sales Knowledge - We would collaborate with one another and put our heads together. It was never just my opinions, but their opinions too to get the work done.

Respectful, Organized and Clean

Respectful, Organized and Clean - Fiderio & Sons cleaned up after themselves.

Professional Completion

Professional Completion - When Fiderio & Sons Come to your house they don't come for a few hours and leave, and say they'll come back to finish the job some other time. They have always come when they said they would and finish the job when they said they would, so that there's no lapse in between.

Improvement Suggestion

Improvement Suggestion - I don't have any suggestions, but I think the quality of work is superb. I think that the mannerisms that they project is excellent, the office staff is rights on target, they are very efficient very knowledgeable, and I think they are the best.

Areas Of Satisfaction

Areas Of Satisfaction - Fiderio & Sons met and exceeded my expectations with Every project that they have done in my house, it's beyond the call duty. For example, with the downstairs molding that Uncle Mark did when he came, he enhanced the project, and I thought it was wonderful.

Recognized Excellence

Recognized Excellence - I would like to recognize Margaret and Jonathan for their exceptional service. Margaret has such a great personality she's always on top of things. Jonathan goes beyond the Call of Duty and he's as sweet as can be. Uncle Mark I have to say is a master craftsman and his work is in exceptional, and I'm thrilled when he comes.

Additional Comments

Additional Comments - From start to finish it's an easy process with Fiderio & Sons. There are no pressured commitments, if I wanted to start a project a few months later and not at the moment they were always agreeable to do that. It seems like the customer comes first and whatever their needs are Fiderio & Sons will meet. You can tell I really like them! My first project was my bathroom, and I only have one bathroom in my house. When Fiderio & Sons Was repairing my bathroom every night they would put the toilet back up for my convenience. They really took my needs into consideration. Also, I had new doors put in that were storm doors, and I believe Scott was the one who installed it. I love my doors that they put in. No cold air comes in, they make everything effortless when they are doing the work, and they all have great personalities too. Fiderio & Sons Is the most wonderful company to do business with and they're honest people.

Recognized Excellence

Recognized Excellence - Every person we worked with. From our first contact, Jonathan, to Paul and Jeff, they were great to work with. Margaret Anne helped with the paint and decorating. They were all exceptional.

Additional Comments

Additional Comments - Fiderio & Sons set deadlines for when they started and finished. By and large, they kept to it. They were here just about every day, weather permitting or sickness permitting. They gave the project high priority. They stuck to their word. In terms of why we selected them, we interviewed four companies. Their estimate was very detailed. We knew exactly what to provide and expected. They had a show room, which was very helpful. We did not have to go to different stores to select tiles.

Areas Of Satisfaction

Areas Of Satisfaction - Fiderio & Sons are top notch in all areas

Recognized Excellence

Recognized Excellence - Mark Fiderio is a pleasure to work with and has taken the time on more than one occasion to work with us over time to find a great solution for challenging projects we have presented to him.

Additional Comments

Additional Comments - All of the folks that we have spoken with at Fidero & Sons have been helpful and pleasant to work with.

Fiderio & Sons wasn't the lowest quote we received. We based our decision on the recommendation of a friend. Very pleased with the entire experience.

Friendly & Helpful Staff

Friendly & Helpful Staff - The billing and payment system made progess payments quick and easy.

Areas Of Satisfaction

Areas Of Satisfaction - Cleanliness, overall quality of workmanship

Recognized Excellence

Recognized Excellence - Salesperson Dave, Project Manager Jeff, Lead carpenter Josh

Fiderio & Sons was so good! The two fellows, who came from the beginning a couple of years ago, work so well. I have used Fiderio & Sons many times. I am going to bring them again. They worked so hard. They could not speak English, but they did a wonderful job. They did a great job on my roof. They installed beautiful blue shutters. They installed two doors in my garage. They have installed gutters with guards. They got my gutters done in an hour. Mark did a beautiful job on my wrought iron railing. He installed a new railing. They have changed my lights. They were so good. I cannot say enough. About 25 years ago, Fiderio & Sons installed my siding. I am very happy.

Cooperative And Responsive

Cooperative And Responsive - I am getting my whole kitchen redone in the spring by Fiderio & Sons.

Construction Quality

Construction Quality - The workmanship was fine. I do not know about the materials.

Understood Needs

Understood Needs - I did not talk with them too much because they were working. When my roof was leaking, the two workers worked from 8am - 5:30pm without a break.

Respectful, Organized and Clean

Respectful, Organized and Clean - We have been very pleased with Fiderio & Sons' work.

Improvement Suggestion

Improvement Suggestion - I have no suggestions for improvement. I am not a very handy guy, so I tend to turn to contractors. Fiderio & Sons is becoming one of our favorite go-to people.

Areas Of Satisfaction

Areas Of Satisfaction - Fiderio & Sons met/exceeded my expectations in all areas. From the inside staff to the installers, I have no complaints whatsoever.

Recognized Excellence

Recognized Excellence - On this particular project, Ron Nelson provided exceptional service. I would rate him 5 out of 5.

Additional Comments

Additional Comments - Fiderio & Sons is top-notch in my eyes.

From the receptionist to the workers, they are all outstanding.

Areas Of Satisfaction

Areas Of Satisfaction - The company is prompt, courteous, and goes beyond the call of duty for home care needs. I can't say enough good things about them.

Additional Comments

Additional Comments - I highly recommend this company to anyone with home needs. They are completely honest!

Mark, Jonny, Paul

The overall service that was provided was top notch!

We have another project, maybe two, we will approach them on shortly. We intend to use them again.

Improvement Suggestion

Improvement Suggestion - We had used you 15–20 years ago on something else. This particular need we approached them and from A to Z, they were fantastic.

Areas Of Satisfaction

Areas Of Satisfaction - We plan on using them again on some other things we need to have done.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman, Yancy, and the installers. There were two installers and they are the highest grade possible.

I would be extremely likely to recommend Fiderio & Sons. They are a super dependable family owned business and their customer service is flawless.

Friendly & Helpful Staff

Friendly & Helpful Staff - Anytime I called in to ask a question, I could rely on Maria & Jaimie, Margaretann & Melanie's reassuring manner. No question, however, minute, was always answered warm and professional. I felt like a friend and not just a customer.

Cooperative And Responsive

Cooperative And Responsive - Fiderio & Sons focuses on their customers. They listen and understand from the customer's perspective. Listening is very important and by listening correctly, they were able to take care of all my needs.

Construction Quality

Construction Quality - The material that was brought in was from a reputable lumber company who I've dealt with before. I was glad to see Fiderio & Sons worked with them as well. It was obvious the skilled team that worked on my deck took pride in all that they did. Whether the job is big or small, the pride and skill of that team showed through their impeccable work.

Sales Knowledge

Sales Knowledge - Scott, Fiderio's remodeling specialist, diligently attended to all the details of my project. He earned my trust and respect through his consistent professionalism in all our interactions.

Understood Needs

Understood Needs - From the beginning with Scott, and then the team, all understood & listened to my wants and needs.

Installation Crew

Installation Crew - The Fiderio & sons installation crew were efficient, responsible and easy to communicate with. They showed up on time, worked hard, cleaned up and completed the project quickly as scheduled.

Installation Quality & Workmanship

Installation Quality & Workmanship - I am absolutely pleased and satisfied with the skills of the team and their workmanship.

Professional Completion

Professional Completion - The total project from beginning to end was professionally handled and I am so very pleased.

Contractor Knowledge

Contractor Knowledge - Fiderio & Sons are knowledgeable and solutions oriented. They are

Improvement Suggestion

Improvement Suggestion - I can't think of anything I would like to see changed; please continue to do what you are doing.

Areas Of Satisfaction

Areas Of Satisfaction - The customer service from the beginning call, to the sales rep, to the crew, to all those people who I spoke with through the process excelled in their customer service. The crew began on time, worked hard & their workmanship showed it. The thank you gifts from Fiderio both shocked and surprised me. I have never dealt with a business that was so thoughtful and creative. Continue to do what you are doing......dedication and hard work is exemplified with this company. KUDOS to Fiderio & Sons and a warm THANK YOU!!

Overall Experience

Overall Experience - All those aboard at Fiderio & Sons are united & work together as a team to provide a valuable service to their customers. Every employee has a service to provide and does provide making this a wonderful, productive and honest business.

Recognized Excellence

Recognized Excellence - I wish I could remember everyone's names so forgive me if I don't but all those who worked on my project (they know who they are) and the inside staff were exceptional; they treated me with respect and kindness, answered all my questions without exasperation and again, excelled in their customer service.

Additional Comments

Additional Comments - If anyone has a project no matter big or small, Fiderio and sons should be the FIRST call. All your concerns and questions will be handled professionally and honestly.

They were totally professional. They did the work without hesitation. They had extreme professionalism and true craftsmanship.

Respectful, Organized and Clean

Respectful, Organized and Clean - There were never any worries.

Improvement Suggestion

Improvement Suggestion - I do not have one suggestion for something they can change. They were so professional, so concise, and fluent. The Carpenter Mark is an absolute genius, artist craftsman. He is fantastic and polite.

The process went smooth from start to finish and the company provided exactly what they promised to provide. The staff was very pleasant and worked hard and very cleanly. Communication was excellent and the finished product looks amazing

New Roof: Fantastic job!
Jonathan provided plenty of samples and photos for roof selection. Installation team took great care in protecting house and windows by use of netting and tarps. Team was professional and nice. Not only is our new roof beautiful…but the cleanup was impressive. Thank you Fiderio for yet another job well done!

I would absolutely recommend Fiderio to my friends and family if they want a job well done.

Friendly & Helpful Staff

Friendly & Helpful Staff - Everyone I encountered at Fiderio was friendly and helpful.

Cooperative And Responsive

Cooperative And Responsive - Fiderio is a company where all of the folks involved are quick to answer and take care of any questions or concerns.

Construction Quality

Construction Quality - I love the results of the project Fiderio did for me. There woodwork looks beautiful.

Sales Knowledge

Sales Knowledge - Scott B. listened to me and gave me honest and helpful responses during the whole process.

Understood Needs

Understood Needs - Fiderio accomplished exactly what I wanted to be done.

Installation Crew

Installation Crew - Fiderio's crew went to work in a timely manner and did a beautiful job. They even moved the work to a day earlier since weather issues might hinder this procedure.

Respectful, Organized and Clean

Respectful, Organized and Clean - Beautiful cleanup to my satisfaction, not an easy feat.

Installation Quality & Workmanship

Installation Quality & Workmanship - Fiderio's Workmanship and quality was far superior to other places I had used in the past.

Professional Completion

Professional Completion - Love the results of this project beyond my expectations.

Contractor Knowledge

Contractor Knowledge - Knew exactly how to achieve great results regarding my project.

Improvement Suggestion

Improvement Suggestion - I feel that the results of this job were perfect the way they came out.

Areas Of Satisfaction

Areas Of Satisfaction - The outcome of this job went beyond my expectations, I love how my window and woodwork look.

Overall Experience

Overall Experience - All parts of this project went beautifully.

Recognized Excellence

Recognized Excellence - From Scott B, in sales, to the ladies in the office and the workmen, all deserve kudos for a job well done.

Additional Comments

Additional Comments - I would use Fiderio for all of my construction projects in the future and wouldn't hesitate to tell others about their outstanding work.

I am likely to recommend Fiderio & Sons because they did very nice work, they were efficient, and they cleaned everything up well.

Areas Of Satisfaction

Areas Of Satisfaction - Fiderio & Sons met my expectations with the siding, it was very nice, the interior work was done professionally and completely, and the roofing was completed in one day and that was quite nice as well. I have no complaints.

Recognized Excellence

Recognized Excellence - I would like to recognize Dave and the gentleman in charge of the roofing for their exceptional service. The girls in the office were very friendly as well.

Yes we recommend Fiderio wholeheartedly. They installed our new roof about 10 years ago which is why we went back to them for our current project. They fixed a leaking shower on an emergency basis. Then they redid 3 bathrooms and repaired the kitchen ceiling which was damaged from the prior shower leak. They also installed tile in the front door foyer and fixed the ceiling there. We are very pleased with the workmanship and the prompt responses to questions that came up during the project. We felt that everyone was trustworthy in multiple places in our home. We highly recommend Fiderio.

Areas Of Satisfaction

Areas Of Satisfaction - Very prompt response to my initial inquiry. He sent a timely emergency team to fix a leak in our preexisting bathroom while we were waiting for the new bathroom materials to arrive. He kept us posted about project timing, when the workers would arrive, and they were always on time and worked efficiently and cleanly. Completely satisfied with the Fiderio organization and the workers he sent out.

Additional Comments

Additional Comments - We will call Fiderio again when we need work done on our home.

Recognized Excellence

Recognized Excellence - All who I talked to.

Sales staff (Yancy) and entire roofing TEAM were courteous and LISTENED to us (the CUSTOMER)

Friendly & Helpful Staff

Friendly & Helpful Staff - See #1 above

Sales Knowledge

Sales Knowledge - Yancy and I/us had appropriate number of discussions to ensure clarity for what we wanted and he always followed up in a timely manner.

Installation Crew

Installation Crew - See above #1

Areas Of Satisfaction

Areas Of Satisfaction - They did exactly what I wanted.

Recognized Excellence

Recognized Excellence - I would like to recognize Jonathan, Brian, and Mark for their exceptional service.

The perfect project met with Personality, Product and Price!

Recognized Excellence

Recognized Excellence - Yancy, Maria, Scott, Bob, Paul

Areas Of Satisfaction

Areas Of Satisfaction - Their timeliness and professionalism met our expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Jonathan Fiderio for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The contractor who put in our floor was awesome! He was very nice and an extremely hard worker! We were very impressed!

Already started recommending this company to friends and family!

Friendly & Helpful Staff

Friendly & Helpful Staff - Fiderio & Sons is very customer focused and listens to any concerns during the project and provides solutions. We enjoyed working with them on all our projects.

Cooperative And Responsive

Cooperative And Responsive - Fiderio was very responsive and addressed all our questions timely and cheerfully.

Construction Quality

Construction Quality - Fiderio provides quality materials designed to last.

Sales Knowledge

Sales Knowledge - Awesome guidance for our selections.

Understood Needs

Understood Needs - Excellent listening skills to guide us to the right solutions.

Installation Crew

Installation Crew - Installation crew were a delight and well organized for each day.

Installation Quality & Workmanship

Installation Quality & Workmanship - We are very happy with the finished projects.

Areas Of Satisfaction

Areas Of Satisfaction - Guidance and knowledge of products. Finished projects timely. Also overall professionalism!

Overall Experience

Overall Experience - We are doing additional projects with Fiderio!

Recognized Excellence

Recognized Excellence - Dave Laferriere, Danny, and Sergio.

Additional Comments

Additional Comments - It is comforting to work with a great company like Fiderio & Sons and the quality product they provide!

From beginning to end, it was an enjoyable and relaxing experience. The quote, the construction, the payment, everything went smooth.

Friendly & Helpful Staff

Friendly & Helpful Staff - Everyone I dealt with was exceptionally friendly.

Cooperative And Responsive

Cooperative And Responsive - Anything I asked for was delivered in a timely fashion.

Construction Quality

Construction Quality - The quality of work is really good.

Installation Crew

Installation Crew - What a great crew. Friendly, quiet, efficient, expedient.

Areas Of Satisfaction

Areas Of Satisfaction - All areas.

Additional Comments

Additional Comments - We're looking forward to hiring Fiderio again for more projects.

Everyone we dealt with was super helpful and friendly. Yancy was incredibly personable and did a great job of going over our various options. It rained one of the days they were scheduled to be out and called in advance and explained that they were monitoring forecasts and told me when they planned to arrive based on when the rain was expected to stop.

They did quality and timely work.

Likely To Refer

Likely To Refer - They were on top of everything. They handled everything quickly. They were ahead of schedule.

Contractor Knowledge

Contractor Knowledge - Ee

Areas Of Satisfaction

Areas Of Satisfaction - Customer satisfaction…

Fiderio and sons has exceeded our expectations once again. I especially love that they are a family owned business. I had used them several years ago for my siding and windows and was very happy with their communication, correspondence, professionalism , care and finished results. So when I needed a new roof they were my ONLY choice. From the moment I called Margaretann, my appointment was timely scheduled I knew I was in good hands. A few days later Yancy Barton arrived at my house for a quote and to show me samples. Yancy was a pleasure to do business with! He was attentive to what I wanted , showed me samples and was knowledgeable about the the product. Even when I ran into an insurance glitch the Fiderio family and Yancy were very supportive and patient. The roofers worked tirelessly, we’re polite and their cleanup was excellent. My roof is now finished and it looks beautiful! I am getting numerous complements. I would recommend Fiderio and Sons without hesitation. Thank you for exceptional care.
Cynthia V, Meriden CT

I was very pleased with my service. They were responsive and completed the project on time.

Likely To Refer

Likely To Refer - Work was completed as expected.

Areas Of Satisfaction

Areas Of Satisfaction - The house looks wonderful, and overall exceeded my expectations. It was a fairly large project and I didn't expect that all would go as smoothly as it did.

Likely To Refer

Likely To Refer - They were courteous, expedient, and very professional.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met my expectations.

Yes, Fiderio has worked on projects in my home for years. I have no problem suggesting them to friends.

Installation Crew

Installation Crew - The guys that worked on our project were great, very patient with our dogs. They were in and around our house for a month and there were never any conflicts or concerns. Gave us info when they could and made sure the GM reached out if they weren't able to provide info.

Cooperative And Responsive

Cooperative And Responsive - Available to answer questions and easy to communicate with when answers were not available from the on site team.

Installation Quality & Workmanship

Installation Quality & Workmanship - Watched the whole processes from start to finish and could see that they were very knowledgeable. You could tell they have a lot of experience.

Overall Experience

Overall Experience - Our project has added the extra square footage we have been needing for years. So glad we were finally able to make it work. It's sad that Mike wasn't able to see the finished room, but his ideas worked out perfectly.

Use Comments

Use Comments - The work was done well, any issues were taken care of quickly, the workers were not just respectful and agreeable, they were helpful with unplanned situations.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of workmanship, willingness to work with changes.

Additional Comments

Additional Comments - We are very happy with the work, they were worth their pay.