Likely To Refer - The scheduling was well organized. The skill level of the carpentry was superior. The outcome of my project was really, really good.
Areas Of Satisfaction - The carpentry was awesome.
Great company, good value, excellent customer service and customer experience!
Areas Of Satisfaction - Product quality, fair price & excellent customer service
Improvement Suggestion - Keep doing what you are doing!
They have been honest, knowledgeable and professional in handling my various project needs for many years. I have and will continue to recommend them to my family and friends.
Areas Of Satisfaction - I am totally satisfied with my experience now and with previous work they have done for us. They are honest, knowledgeable and professional in handling my various project needs. I have recommended them to my family and friends in the past and will continue to do so in the future.
Areas Of Satisfaction - their speed to my needs, we have used Fiderio and sons on other work at our home with great results
Improvement Suggestion - keep charging ahead
Areas Of Satisfaction - Very professional, siding looks fantastic and done in a timely fashion. I would definitely recommend!!!
Improvement Suggestion - I wouldn’t change much
Installation Quality & Workmansh - Even when we had a few issues they responded immediately and went out of their way to make sure everything was addressed.
Likely To Refer - See above
Areas Of Satisfaction - The design and partnership with us in reimagining our space. Johnathan, and Mark are amazing. Kyle is responsive and ensures any issues are addressed immediately. We have already recommended them to our friend and he is remodeling his kitchen.
Improvement Suggestion - No we are very happy!
All workers were professional, always here exactly when they promised, never late, and were experts in every part of the project. They were wonderful to work with and the result was a beautiful renovation. Highly recommend Fiderio.
Areas Of Satisfaction - I was more than satisfied with Fiderio beginning with my first contact with the sales team to the completion of the project. They are dependable!
Additional Comments - I highly recommend Fiderio and will use them again for future projects.
Working with Fiderio and Sons is always a worry free experience. Craftsmen are professional band easy to have in our home.
Areas Of Satisfaction - The quality of work and the finished product.
I know it was an expensive project, but Fiderio & Sons were so professional and so nice. The work crew was very clean. Dave helped me make the selections for my bathroom. He was wonderful, and he made great selections. I can't say enough about the company. It was expensive, but it was worth every penny. Everything was wonderful; I couldn't ask for a better experience. The carpenters were super! I only have one bathroom in my house, and they made sure that I had a toilet that was functional to use, so I was not inconvenienced at all.
Likely To Recommend - Absolutely! I know it was an expensive project, but Fiderio & Sons were so professional and so nice. The work crew was very clean. Dave helped me make the selections for my bathroom. He was wonderful, and he made great selections. I can't say enough about the company. It was expensive, but it was worth every penny. Everything was wonderful; I couldn't ask for a better experience. The carpenters were super! I only have one bathroom in my house, and they made sure that I had a toilet that was functional to use, so I was not inconvenienced at all.
Cooperative And Responsive - 4+
Installation Quality & Workmansh - 4+
Likely To Refer - 4+A friend had suggested that I seek them out and get the information. Everything that Gary and JoAnne said was right on target! They were professional, very helpful in making suggestions, and the workmen were extremely clean. They cleaned up beautifully before they left each day.
Overall Experience - 4+
Friendly & Helpful Staff - 4+
Construction Quality - 4+
Contractor Knowledge - Absolutely! 4+
Areas Of Satisfaction - My husband and I were very pleased from start to finish. Beginning with our salesman,office staff and installation crew forman kept us updated overall great experience.
Improvement Suggestion - we had a few bumps in the road with our bathroom,due to inspectors we understand that happens, some measurements weren't correct evidently a issue with a gfi outlet , this was our 1st remoldel everything was corrected quickly.
Areas Of Satisfaction - There was not one aspect of our project (addition) that was below 5 stars,Skill on time flawless
Areas Of Satisfaction - work done when promised
Areas Of Satisfaction - They were responsive when I had a couple of issues after my bathroom remodel. They came promptly and addressed the issues to my satisfaction. I highly recommend them if you want the job done right. If you want the job done at a bargain basement price with questionable results then do not waste your time or theirs. I am strongly considering them for a kitchen remodel.
Likely To Refer - Great value, great customer service
Areas Of Satisfaction - All ares. Never needed to be concerned about anything
Improvement Suggestion - Nothing but don’t change what you do so good
The entire crew was highly professional and went out of their way to be helpful during all aspects of our renovations! We will certainly recommend Fiderio to anyone seeking to do any type of inside or outside renovations to their home!!
Areas Of Satisfaction - The workers always cleaned up after themselves before they left for the day. The high quality of all of the materials used. Everything looks as though it will last forever!!
Improvement Suggestion - Sorry, we can't think of a thing!
Nothing but great things to say about the entire project experience!!
Areas Of Satisfaction - Quality professional work and great follow through to ensure we were satisfied.
Areas Of Satisfaction - I was most satisfied with how they treat their customers and the knowledge of their products, also their workmanship.
Additional Comments - From start to finish they kept us informed and they stuck to the timeline they gave us.
When we first walked into their office until the installation was complete, they were courteous, timely, professional, and very clean with their work. They are proably one of the best companies I have ever done business with. I would not hesitate to use them again or recommend them.
Likely To Refer - Mainly because of the entire Fiderior Team from the sales consultant to the installers. Everything was top-notch, the best.
Areas Of Satisfaction - I was most satisfied with the workmanship of the installers.
Improvement Suggestion - As long as they stay the way they are, they going to do good. We are totally satisfied and we will be using them again.
I have already spread the news to friends and colleagues. They need look no further than this family company in Meriden. Passing neighbors wondered what was happening when seeing the its trucks in my driveway. I had used Fiderio years ago to reside my house and put in new windows and doors. Recently I followed its recommendations when wishing to "age in place" As expected, the work was done promptly and efficiently.. I believe in both the professionalism and the absolute integrity of Fiderio & Sons ( and Daughters in Law:-)
Installation Crew - I was pleased with the efficiency. In early planning for the work two days were scheduled in case there should be a need to go to a second one. I had work done on both the master bathroom and garage doors: the work was completed in just in half a day
Likely To Recommend - I do this fairly often:-) And since my home is on a main road into Middletown, it's seen all the time. I have already spread the news to friends and colleagues. They need look no further than this family company in Meriden. Passing neighbors wondered what was happening when seeing the its trucks in my driveway. I had used Fiderio years ago to reside my house and put in new windows and doors. Recently I followed its recommendations when wishing to "age in place" As expected, the work was done promptly and efficiently.. I believe in both the professionalism and the absolute integrity of Fiderio & Sons ( and Daughters in Law:-)
Areas Of Satisfaction - I aopreciated the oersonal, family touches...the person visiting my home....the friendly, casual yet professional discussion at that time of my lilestyle and needs . Planning occurred in the Fall to occur the following June; Fiderio representatives phoned me with a timely reminder and showed up exactly when promised. I continue to be delighted with the work done weeks ago and will be calling Fiderio again!
Improvement Suggestion - No suggestions- love your new (to me) showroom, by the way. The materials you use are of the highest quality.
First,I would like to say that this company is very professional and caring.My wife and I dealt with David from beginning to end. He was always courteous and very helpful.When we had questions or concerns he immediately got back to us. David was extremely easy to work withand made us very at ease. We can not say enough about Dan and Shane.They were very professional and did a fantastic job at our house. They are very hardworking, prompt and kind. It took us a long time tofind the correct company to accomplish what we needed to have done ( both major and minor projects),but we are extremely satisfied with Fiderio and sons and would not hesitate to recommend them highly.
Areas Of Satisfaction - Everything
Improvement Suggestion - not at this time
Likely To Refer - Because they are very responsive to problems and have quality workmanship.
Areas Of Satisfaction - I was most satisfied because they came to work everyday.
We were very happy with the work & the time it was completed in. They were very flexible with us and we would definitely use them again.
Areas Of Satisfaction - I was most satisfied with Fiderio & Sons because they were very knowledgeable about the replacement issues that we were having & the water damage we had. They were very helpful for finding a solution for what was going on & being flexible with our budget.
I had my roof and a front door installed. They were friendly, professional and extremely neat and tidy.
Likely To Refer - I rated a 4 because of the timeliness and that they were neat and clean. It went perfectly.
Areas Of Satisfaction - I am most satisfied with the front door installation. They worked very hard to get a perfect front door in.
Additional Comments - I was very pleased.
Fiderio & Sons were terrific. We initially decided to have them install new windows, slider door and new front storm door. The job went well with no issues so we decided to have them remodel our bathroom. Again the job was done professionally with know issues, and we were very pleased. We then had the do our entire kitchen and make it an open concept, they also did all of the upstairs floors in a luxury vinyl plank, and installed stair caps on all stairs. Everything came out beautiful. We are extremely pleased with the quality and professionalism of all personal involved from Fiderio, They were extremely clean and respective to all of our requests. I would recommend them to all friends and family.
Hire them, you won't be sorry. I like them a lot.
Likely To Refer - They were very punctual, they cleaned up afterward, and the work was fine.
Areas Of Satisfaction - They had a lot of stuff out when they were working, but they cleaned every single thing up. It was perfect when they left.
Improvement Suggestion - They're really good, I don't have anything for them to change.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Fiderio & Sons as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys