Thorough and timely completion of the project.
The entire process of having our two doors replaced was seamless. In particular, the careful and precise installation exceeded our expectations.
Everything went as planned from start to finish
Friendly & Helpful Staff - Great customer service answered all my questions
Cooperative And Responsive - 100 %
Construction Quality - The window Quality and professional installation exceeded my expectations
Sales Knowledge - 100%
Installation Crew - Very professional and did a outstanding job
Areas Of Satisfaction - Installation and workmanship was top-notch
Additional Comments - If I was to rate my experience with Fiderio from one to 10, I would give it a 11
Professionalism from start to finish. Cared for my house as if it were their own.
Recognized Excellence - Margaretann and Jonathan
Efficient, respectful, excellent workmanship
Cooperative And Responsive - Answered all questions quickly
Installation Crew - Great group of guys doing quality work
Installation Quality & Workmanship - We love our 6 panel, solid core doors and our bathroom renovation.
Contractor Knowledge - From the salesman to the project manager - excellent customer service
Areas Of Satisfaction - Explaining how long it would take to complete the job - and meeting the deadline
Recognized Excellence - We really liked everyone on the project, but we were extremely impressed with Josh. Professional, talented and an overall great guy.
Fiderio is a very professional and courteous company to work with
Friendly & Helpful Staff - Margaretann, Scott, Mark, Jeff, and the entirre staff are very professional and answer all of your questions and help provide solutions to problems.
Cooperative And Responsive - Our project was completed in a timely manner
Construction Quality - The quality of the construction was top notch
Sales Knowledge - The staff is very knowledgeable and helpful in providing the best solutions to the project
Understood Needs - The staff listens to your needs and delivers exactly what you need
Installation Crew - The installation crew did a superior job
Areas Of Satisfaction - The construction of the project was superior
Overall Experience - Wonderful company to work with
Recognized Excellence - Both Scott and Mark were exceptional
Additional Comments - I would highly recommend this company
Have been a pleasure to work with for over 9 years. Friendly, reliable, competent, experienced staff.
Friendly & Helpful Staff - Jonathan is great. Office staff are great.
Cooperative And Responsive - Very much so.
Construction Quality - I think we are getting what we pay for - high quality materials and mostly expert workmanship.
Sales Knowledge - Jonathan!!! Paul!!!
Installation Crew - Josh is great. Scott is great.
Installation Quality & Workmanship - If I need something tweaked - I ask and it get done. If it involves an adjustment to the contract, I am asked if I agree with cost.
Professional Completion - Very happy!
Areas Of Satisfaction - They have always met expectations- high standards are expected and followed by them.
Recognized Excellence - Jonathan, Paul, Scott, Josh, Jerry, Margaret Anne…
Fiderio did a wonderful job installing our new front door and side door to our garage, so we decided to go with Fiderio in our bathroom project. We like to support local companies.
Friendly & Helpful Staff - We were always kept informed, didn't feel like Fiderio forgot about us. All personnel were informative, answered all my questions, and I always ask alot of questions, { my husband thinks I ask too many questions}...enjoyed everyone that came to our home, all very pleasant....
Installation Crew - Sergio was very organized, professional and personable. A pleasure having him install our walk in shower.
Respectful, Organized and Clean - See number 7
Improvement Suggestion - Can't think of anything
Areas Of Satisfaction - Satisfied with all areas
Recognized Excellence - Everyone was great.......
Additional Comments - We like to hire and support local, family owned companies, like Fiderio and Sons. We will definitely call you again when we begin our next home renovation.
Overall Experience - Once again, another Fiderio project completed and we couldn't be happier.
Recognized Excellence - Jeff Paine is always responsive, well organized, and keeps us updated throughout the project.
Improvement Suggestion - Honestly, I can't think of anything they need to change. We were very, very satisfied.
Areas Of Satisfaction - They actually exceeded expectations in all categories.
Recognized Excellence - They were all good, Jonathan, Mark, and Jeff.
Additional Comments - We were extremely satisfied with the whole job from start to finish. We were impressed with the quality of their bid and how detailed it was. We were also impressed with the fact that when we first met with the sales rep, Jonathan, he wanted to know if there was anything we expected from them. We had never heard that from a contractor before.
The work has always met my expectations.
Cooperative And Responsive - I have some very specific requests and Jonathan never makes me feel stupid/bad/annoying about anything.
Construction Quality - Excellent skills and workmanship.
Installation Crew - This time, Scott was phenomenal with the installation of entry doors.
Installation Quality & Workmanship - So wonderful to have doors that will be safe and secure.
Professional Completion - As the first step of a multistep renovation, I am very satisfied so far.
Improvement Suggestion - I cannot think of anything!
Recognized Excellence - Jonathan, Margaretann, Paul, Scott, ... so far
Additional Comments - They are great!
Good communication starting from the sales process to project completion. Anytime there was a question or concern it was always addressed. It was a positive experience. Thank you Jonathan, Jeff and Josh!
Recognized Excellence - Jonathan, Jeff, Josh and Jamie!
Areas Of Satisfaction - Fiderio replaced our sunroom screens with a stronger mesh that will be more pet-resistant. Fiderio was able to complete the job after I had tried other companies that just seemed unable or uninterested in helping us.
Recognized Excellence - Jeff Payne was very helpful as the Project Manager.
Additional Comments - Jonathan Fiderio was a great representative for us. He listened to what we wanted done and provided very polite service as well as specific quotes.
Improvement Suggestion - Can't offer any suggestions for improvement, we are totally satisfied.
Areas Of Satisfaction - Knowledge, cleanliness, professionalism, timeliness
They are personable, caring and intent on doing a great job and giving the customers what they want.
Overall Experience - Nice people doing the day to day work
Areas Of Satisfaction - Quality of work and Communication
Recognized Excellence - Everyone! The office staff and the work crew.
Additional Comments - If you hire Fiderio & Sons for any job, big or small, I know you will be completely satisfied. The office staff, project manager and crew go above and beyond. Communication regarding your project is excellent. I will be hiring Fiderio & Sons for any future projects. They are the best!
Areas Of Satisfaction - We have completed multiple projects with Fiderio and every time we are exceptionally satisfied with their communication, project management, design and craftsmanship.
Recognized Excellence - Mark's craftsmanship was excellent. Dave was able to draw out our vision and Mark executed beyond our expectations.
Our bathroom remodel is absolutely beautiful! From the planning and design, recommendations for unique features, daily updates from our project manager, to wonderful craftsmanship from all work on the project, we couldn't be more pleased with the result.
Friendly & Helpful Staff - Jonathan, Jeff, Josh and all the others on the project were great to work with.
Cooperative And Responsive - Any questions or requests were answered and dealt with very quickly.
Sales Knowledge - Jonathan was very knowledgeable and had great suggestions.
Recognized Excellence - As already mentioned: Jonathan Fiderio, Jeff Paine and Josh (sorry, I don't know his last name) made a great team.
No hesitation in recommending, a positive experience from start to finish.
Friendly & Helpful Staff - Shout out to Margaret Ann, Johnathan, Jeff, Josh & Mark.
Cooperative And Responsive - Exceptional in this area!
Sales Knowledge - You could not have a more knowledgeable & personable salesperson than Johnathan.
Contractor Knowledge - Very much so.
Areas Of Satisfaction - Customer service was outstanding, virtually everyone in your company was friendly, helpful & caring.
Overall Experience - Agreed!
Recognized Excellence - Johnathan, for his positive, can get it done attitude, and Mark, also for his positive attitude and exceptional workmanship.
Professional and very communicative along in the process. Overall, very helpful people.
Areas Of Satisfaction - The craftsmanship exceeded my expectations.
Recognized Excellence - I want to recognize David Federio for his exceptional service.
The experience exceeded my expectations
Areas Of Satisfaction - All areas
Areas Of Satisfaction - They exceeded my expectations with the timeliness of completing the project.
Recognized Excellence - I would like to recognize the carpenter Ron for his exceptional service.
Additional Comments - It was a satisfactory and good experience.
Excellent experience from start to finish.
Areas Of Satisfaction - Everything was excellent, but i would like to call out the communication in particular; really top-notch!
Recognized Excellence - Jeff and the entire crew