Although the job took far longer than we anticipated, the delays were attributable to the supply issues created by the Coronavirus. In the end we had to make some changes to our original materials, but they were relatively minor, and we are very happy with the final result.
Ferris created a beautiful deck and pergola for us. Very classy work. Great job!
We were pleased with the professionalism of the sages staff and the people doing the work. It was done more quickly than expected. Project manager contacted us after first day with an update on the plywood volume, and came out for an inspection afterwards. It’s hard to get excited about a new roof, but we are pleased with the outcome.
Work is not completed yet. I am happy to respond at a later date.
Ferris is a company that honors their warranty and values their name and reputation!
From start to finish, working with the Ferris team was a pleasurable experience. Everyone was so kind and knowledgeable. Communication was excellent from the first day we met to the job’s completion.
I will give Ferris the highest recommendation to everyone. You will have first consideration for any future jobs.
I thought they were very expensive.
They did everything that I asked.
Ferris staff came as scheduled and completes our roof replacement as scheduled. After completion you would never know they were here. Except for a brand spanking new roof.
Team was terrific. High quality work, as promised, looks beautiful.
Robin was AWESOME to work with. Super responsive, helpful, and thorough.
Professional folks who clearly take pride in their company and the work they do. We’ll be using them again for our bathroom remodel in the future. I’m very pleased.
ImWe have been very pleased with our whole experience with Ferris, both for our bathroom remodels and our siding and gutter jobs. We gave already recommended Ferris to a number of friends and one had contracted with them for a bathroom remodel after seeing ours.
They did a good job.
Yes, I would recommend Ferris Home Improvements to a friend.
From the first time I walked into the showroom through my entire process, Ferris’s offering of choices and attention to detail were great. During the installation, the concise, detailed schedule of work was followed 100%. This organization of work flow made it easy for me to know how to manage my life through renovation.
The entire job was completed as promised and the completed work stands out.
We have completed 5 projects with Ferris. The customer service is great. Everyone was so easy to work with and helpful with design ideas. We love all our projects and have another one on with waiting list!
Ferris Home Improvements was extremely helpful in decision-making and in the response time to provide the cabinetry for the house.
Absolutely would recommend Ferris to all. I even boasted about them to my brother-in-law, Jay Cipriani, owner of Cipriani Builders in Woodbury, NJ.
I would recommend Ferris to a friend, depending on the project that was being done. I am not sure that the project we needed was in Ferris's area of expertise. In retrospect, I remember our salesperson telling us that concrete work and patios weren't really something Ferris did often, and he even recommended that we consider other options. Ultimately, we are happy with the job that was done. Everyone was very professional, kind, and easy to work with. But, ineffective communication and managing many contractors resulted in a sometimes frustrating experience as a customer.
I think that they delivered on what they promised, and they were very easy to work with.
They were always very professional. The cleanup was excellent and no complaints from at all.
I am sorry to say that Ferris does not provide the level of customer service and professional care i expected from viewing their office in Newark and dealing with them up until the sale is completed. Service after the sale is poor. They are poor at returning calls and keeping you in the loop on issues as they arise. They develop schedules but have yet to hit one. I am a very frustrated customer
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ferris Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys