They were very professional, fair, and they came out fast.
Most of the experience was top notch. The design process was easy and very accommodating. The actual work from all the trades was done well, however a number of the trades, especially the plumbers did not clean up after themselves, even during finish work. The plumbers were by far the worst leaving large piles of debris on newly finished floors and even in the tub and sink they were working in. The final concern was the PM on site was not proactive. He was responsive if I informed him of a problem, but as PM he should be the one advising me of issues not waiting for me to reach out to him. Overall, I would recommend Ferris, but I would certainly make sure they were aware of my concerns as well.
Ferris Home Improvements exceeded my expectations. They paid attention to detail and provided constant communication throughout our project.
We had a challenging project schedule due to a city road re-saving project in our neighborhood. Ferris was very flexible in their project scheduling to schedule the project at a time that didn’t conflict City project, and increased the project staffing level in order to finish in the available window.
Great company, highly recommended.
I found them to be very professional and thorough, and the job was done to my complete satisfaction.
Personnel were on time and precise...I felt a sense of ease with their personnel and the on-site supervisor.
Ferris Home Improvements has renovated our deck, our kitchen, and all of our bathrooms. They have always replaced our roof and siding. I feel like I live in a brand new house and I didn't have to move! I am so happy with their work and tell anyone who will listen that they need go nowhere else for quality work by skilled and talented professionals. Their design work is outstanding. Every morning when I come into my kitchen to start my day, I say to myself "I love this kitchen", and this is no exaggeration...every, single, day. They stuck to the work schedule they gave us at the start of each project, which really helped us plan, and they finished on schedule every time. All the crafts people are personable and accommodating. Ferris is just the best!
I felt confident with the knowledge of the workers. I really appreciated their work.
Never did all they were suppose to. Built a deck but boards are uneven. Condescending when talking to a woman. Overpriced
Project requirements were explained and reasonable options were provided. The salesperson (Sam) was very clear to explain the project, outcome and costs.
Ferris was extremely timely from initial estimate to job completion. I was very happy with their personal attention. I would recommend them to tackle your needs
I would suggest that everyone try them!
Some projects or repairs require the owner to contact, schedule, and supervise outside contractors to complete the project or repair.
Ferris was prompt, fairly priced and was fully equipped to fix my fascia that was hanging off my home after a bad storm. There customer service from the phone to the contractor was a positive experience! Will be using them in the future!
Ferris Home is an outstanding company.
I was very satisfied with the professionalism and the completion of my new roof.
I've contracted with Ferris Home Improvements for roof work on two separate occasions. Each inquiry for work and their response was detailed and accurate. The work was completed in a timely, professional manner and affordable. I plan to utilize this company for future projects.
They did a good job.
Ferris did an amazing job with redoing our home! they went above an beyond to make sure we got everything we wanted for our house. Everyone was very professional, very helpful if we had any questions. Definitely would recommend Ferris to everyone!
Super satisfied with the service, quality and value provided to me by Ferris Home Improvements! This was my first major project with them but it will certainly NOT be the last.
great customer service and workmanship from first phone call to the end of the job THANKS
They did the work very quickly and it was well done.
I'm very satisfied. They did beautiful work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ferris Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys