We have completed 5 projects with Ferris. The customer service is great. Everyone was so easy to work with and helpful with design ideas. We love all our projects and have another one on with waiting list!
Ferris Home Improvements was extremely helpful in decision-making and in the response time to provide the cabinetry for the house.
Absolutely would recommend Ferris to all. I even boasted about them to my brother-in-law, Jay Cipriani, owner of Cipriani Builders in Woodbury, NJ.
I would recommend Ferris to a friend, depending on the project that was being done. I am not sure that the project we needed was in Ferris's area of expertise. In retrospect, I remember our salesperson telling us that concrete work and patios weren't really something Ferris did often, and he even recommended that we consider other options. Ultimately, we are happy with the job that was done. Everyone was very professional, kind, and easy to work with. But, ineffective communication and managing many contractors resulted in a sometimes frustrating experience as a customer.
I think that they delivered on what they promised, and they were very easy to work with.
They were always very professional. The cleanup was excellent and no complaints from at all.
I am sorry to say that Ferris does not provide the level of customer service and professional care i expected from viewing their office in Newark and dealing with them up until the sale is completed. Service after the sale is poor. They are poor at returning calls and keeping you in the loop on issues as they arise. They develop schedules but have yet to hit one. I am a very frustrated customer
We had great design help and the ordering process and build project went very well. We are very happy Ferris customers.
Ferris Home Improvements provides a good quality service and they will give a honest price for everything you're getting.
They did a great job.
They are creative, reliable and reasonable.
The work was adequate, but the project management was poor. The price was not that good.
Ferris workers got the job done quickly and efficiently.
The showroom and sales person were great, as well as the price, but the lack of organization, order, attention to detail, communication, and professionalism of the contractor and project manager make it seem cruel to recommend this business to someone I care about.
They were professional and my kitchen is beautiful and I would recommend them.
They were exactly on time. The two young men did a perfectly good job for me. It was nonsense. They did great and cleaned up beautifully!
My roofing and gutter project was estimated for a competitive price with high quality materials. The house looked amazingly better after the work.
I was pleased with the quality of Ferris' work and the speed in which they got the job done.
The work was completed quickly and professionally.
We've used Ferris for 3 major projects now: siding the house, kitchen makeover, and re-roofing. And are very satisfied with all the jobs. We are likely to hire them again for future needs.
Everyone treated us with respect and we felt 100% secure in choosing Ferris for our work.
They were very good. They were polite and clean. Everything went smoothly.
We had a previous great experience with a kitchen remodel with Ferris and so recently included them in our search for a company to replace our windows. Their pricing was competitive with other companies and their workmanship was top notch. Quick job, left the worksite clean, and were flexible with planning the order of windows to replace as both my husband and I were working from home at the time of the project.
The deck was built exactly to the specifications. Done In a timely manner. The sliding glass door installed perfectly.
Very professional and quality work
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ferris Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys