The quality of the work that was performed was acceptable; however, the timeline due to the defects added to the delays.
It was a very difficult process to work with them from start to finish. We had to rip out our floor again because it was of poor quality. That was the bulk of the problem, and the project manager was not helpful.
They're a very professional organization, and they're committed to detail.
Would certainly recommend Ferris Home Improvements for its quality of workmanship and stress-free installment of new kitchen.
I think the entire process was made clear throughout and the final product has received many compliments!!!
I enjoy working with them. I think they have high quality and workmanship, however, this last project did not go well, but I don't think that is on the company.
I received hands on service from beginning to end, even prior to agreeing to move forward with the kitchen renovation. Ferris communicated the plan and organized when each trait needed to be on site. It was nice not to have to juggle all of this on my own.
Ferris did an amazing job with my new deck and enclosed patio. They also put in a 4 panel slider that allows beautiful natural light in with built in blinds. I love the work done!
Everyone I spoke with was prompt and responsive. After the service was completed, everything was cleaned up nicely.
Paul Trnchik did a great job supervising the work and communicating with us
Very professional and extremely helpful and easy to work with. Beautiful workmanship - happy with the results.
My new kitchen is beautiful. If I had any issues during the installation, they were responded to and remedied.
Ferris Home Improvements was efficient and they followed up on any mistakes that were made.
Debbie and Joe were fantastic.
We've come back to Ferris multiple times (Front door, 2 rear doors, and now 2 bathroom remodels) because of their customer service and workmanship. We'll continue to do work with them in the future as I trust their crew and we've developed great working relationships with everyone there. Highly recommend!
While all of the people I dealt with it at Ferris were terrific. Overall, the competency level of the job left a lot to be desired. To do one single master bath, took 15 months. Two of the four walls were measured incorrectly by 11 and 13 inches which is just completely unacceptable. That caused the entire designed to be adjusted in the field. Multiple items were ordered or delivered incorrectly. Items are installed damaged needed to be replaced.
But the positives are the people from employees to subs. We’re all professional and terrific to deal with. While the lack of competency was evident, so is there compassion and desire to get the job completed. This was not a low budget job.
The end result is, I’m happy with the bathroom. It looks great, but it was a struggle to get it done.
They were very professional, and we are more than ecstatic with the work they did.
Once the work was started, the crew and project managers worked, quickly, efficiently and professionally to complete the job. They were very responsive to any questions along the way. We are very happy with the final results.
I was promised products by the salesman who came out, but I was unable to obtain them, and on top of that, I was not informed on many matters, particularly the financial aspect and how much I would be paying forward monthly, and I am aware that they did not conduct themselves in a professional manner. I am extremely dissatisfied with the entire experience and will never use Ferris Home Improvements again, nor would I recommend them.
It is a very nice design for the kitchen cabinets. We like it and loved what we ordered. It is nice quality.
Better materials at a better price then other quotes. Personel knowledgeable and courteous. Will definitely call for any future home improvements.
Ferris was incredible to work with, from the beginning of my project right up until the very end!
Ferris Home Improvement did a fantastic job removing a failing deck and replacing it with a high-quality new layout. I would definitely call them for any other improvements or additions to my house. Thanks guys!
The overall quality of the jobs from start to finish was remarkable
I like the quality of their work and the way they talk to me, including sales and the guys that were working.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ferris Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys