They were professional. They delivered what they promised. They had great personable skills. They took it seriously.It gave me satisfaction making me feel like they were trying to make sure that I was pleased with what they promised. They really treated me great!
We worked with F Lax to restore our house after a fire in 2017. While originally courteous and responsive, the company had incredible amounts of turnover during our 8-month process and repeatedly did not respond to emails or requests in a timely manner, missed or overlooked items, and ultimately added a significant amount of time and stress to the overall ordeal. Our project manager was switched multiple times with the only notice being a lack of responsive to multiple inquiries and the house was returned to us in a dirty condition with several items still needing to be addressed. The project required intervention from the insurance company multiple times to get things done. I would not recommend this company.
have been waiting over two months for crew to repair my roof- office staff was great, production staff very poor
Took too long to complete the work! I always had to call to complete the work. The work my insurance company was billed was not done.
Great response to the initial damage when a tree fell on our house. I should have hired someone else to do the repairs. Minor repairs took over 3 months. Terrible communication. "Be there tomorrow"...no show, etc. Employees, when they showed up, were very nice and did a great job. I understand that the supervisors have been dismissed, so maybe it's better now.
The address was not correct, they got a permit in the wrong city. It took four months to get any work done. The first contractor we dealt with would not return calls and was not responsive. Once we got a second contractor, things began to happen and the work was completed somewhat satisfactorily.
F Lax team did a great job of on our restoration project. Professional in their customer service with high quality work completed.
Took much longer than expected, had so many problems with flooring, still not right. I have found several things that need to be fixed, trim not nailed down, carpet not nailed down. We decided to fix them ourselves and do it right. Never again.
Courteous, knowledgeable and performed the work quickly with the highest quality as expected.
I would not recommend this company. Questionable workmanship, substituted used or lower quality materials for what was quoted, cut other corners while still trying to bill insurance for full job, made an absolute mess of my house and yard while working and did not finish the project (which was a relief by that point.) I also would not recommend AAA, as they added to a poor experience with their contractor. Made the stressful situation of suffering home damage even more stressful.
F Lax did an awesome job on the addition and bathroom conversion project in my home! My husband and I are extremely pleased with the work that was performed. F Lax came highly recommended to us, and we, in turn, highly recommend them for all of your construction needs!
In starting work was very slow but once chris takeover everything and all task done in timely matter. thanks to him again and crew members
I would hire F Lax for another job. Overall, it was a good experience.
An exceptional company from start to finish. Exceptional workers and employees.
Our entire experience with F Lax Construction Company was professional and courteous.The project manager was very helpful, easy to reach, made sure we were happy with what was happening on the project.. The workers were courteous, friendly, cleaned up after themselves and covered everything carefully. Everyone always came when they promised and were on time.
Came quick in our time of need your appreciate all of this help
The overall experience using F Lax Construction was a positive one, however, the team that repaired our garage roof left a very large mess that had to be cleaned up later. Although the mess was cleaned up to our satisfaction, it shouldn't have happened in the first place.
Everything was perfect.
The entire staff of F.Lax Construction are skilled professionals and courteous people!
The folks at F Lax Construction made my restoration project painless and enjoyable. They did an extremely thorough and professional job. I highly recommend F Lax and their crew to everyone.
Tracy and Rich are the best!
Additional Comments - Thank you for your help!
F Lax is a company that works to make sure the customer is satisfied with the finished project. There was a minor problem, but they were more than willing to make it right. In the end, I couldn't be more satisfied.
Additional Comments - We appreciated having the same workers complete our project rather than having someone different come each day.Darrel P. was very professional and efficient with time spent.
Great service Tim and his team went above and beyond. Thank you Courtney and his team made us feel very comfortable in knowing our personal belongings would be protected when they came to our home and pack up after flood, Kara and her team packed up protected items that were irreplaceable and mad sure our house look the same after project
Overall Experience - TIM GAVE EXCEPTIONAL CUSOTMER SERVICE HE DELIVERED ALL HE SAID HE WOULD AND HELP US THROUGH PROJECT, with out Tim taking the time out with us and going the additional mile for my house it would not have turned out as nice THANK YOU FOR YOUR LEADERSHIP. COURTNEY and his team were amazing when they came to the house the day of the flood i felt i could trust people i did not even know at my home packing up personal belongings and taking care of my home Kara and her team also took care of our belongings and help us out with taking care of items i wanted returned to me
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of F Lax Construction Company, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys