I was very anxious about this whole process, especially since I’m a single senior and needed help with finances to get my roof done. I was treated with respect and helped in any way to get this important project done. I will highly recommend this company to my family and friends.

I am disappointed with how the job was handled. Michael, the sales associate promised me that this job would be done to the highest degree of quality and professionalism. That was not my experience. There was a lack of professionalism, communication, and oversight. It was not at all the experience I was promised by sales. Luckily I was home both days to oversee my own project or my skylights would have been crooked and improperly installed. On the day the work began the lead should’ve been here firs. he should have come to my door and introduced himself, given me his phone number and introduced me to the crew. None of that happened. When I asked the office who the lead was, they gave me two different names, not knowing which one it was. On the last day I should have been given an overview of the work just like I was with the sales agent who sold me the job. I would like to see the work that was done, the work that he promised, as the finished product. When the job was done, everybody left and asked me for money.

There were a couple of snafus that happened along the way, and they dealt with them quickly and professionally. I think that is how you know you went with a good company is how they handle situations like that. It was easily fixed and they dealt with it.

They did a good job. They were professional and cleaned up satisfactory.

The installers were very professional, did an excellent job, and were knowledgeable, friendly, and cordial.

When I had the guy come out to get a quote, it was my first time buying windows. I felt a little pressured, and then he kept showing me these quotes that other people got, which was a lie. I was naive and said okay. Finally, I got the rest of my house quoted for windows. I paid $2100.00 per window here. My next quote was $1650.00, and my next one was $1250.00; they weren't using fancy showcases for sales. I feel like I got robbed. I called them because I am a senior, and it said they give senior discounts; they knocked off $1000.00, which isn't a big discount. They shipped cookies to my house and gave me a $ 500 gift card. I gave it to my garbage can. There is nothing I can get from you for $500.00.The people seemed nice; no one had an attitude. The guy came out and contacted me by mistake on a text and texted me a few weeks later and asked how a certain date sounded. I told him that would work. He said sorry; that was meant for another customer. Paul came out to measure my windows. If you have to call Paul for anything else after that, you leave a message and don't get an answer; either he's busy or doesn't take the time. The guys who installed it on a hot day, I would give them a high 5. They couldn't answer my questions and said I needed to call the production people; the salesman never even gave me a card. I was trying to shake it off for a while.

The door was installed properly and so far has been as expected. Overall, we are happy with the door. However, it was not made clear to us that we would need to paint the door trim. With a project like this, we would have thought that would be part of the job. At the very least, if we did need to do the painting, we would have preferred that it could have been delivered ahead time so we could complete that step before the installation. The other thing I would mention is that we thought that the glass insert for the storm door was going to be one that could slide up and down when needed instead of having to install the entire piece as seasons change. It was a long time between the order and installation (for various reasons-not a criticism), so we may have misunderstood that part of it.

Exterior Pros did a great job and provided great service; I just wish the guys were more personable.

Marshall’s install was excellent. My shower was beautifully done and he was very respectful of my home.He’s a great cleaner-upper and was nice to have around. I’m very pleased with Nancy in the office! She kept me up to date on scheduling the project, arrivals and delays for materials, etc. When we had a rough start to the install and I was horrid to her on the phone, she was gracious and sympathetic with my situation. She remained cool and got things back on track.

I couldn't BE more pleased with the work Exterior Pros did on my new windows! From my first contacts with Nancy, the project coordinator, to the finishing touches by Cory, the gentleman who installed the windows, the work was professional, reasonable, efficient, thorough and expertly executed...right down to the cleanup. This company went above and beyond my most hopeful expectations. I would recommend them without reservation to friends and family.

Un trabajo muy limpio

From the sales to the workers, an excellent experience. The scheduling was subpar.

Yes and I already have

They were hard workers and no nonsense.

I had work done by Exterior Pros because a friend recommended me to them. Exterior Pros did an exceptionally good job! The people who were on the team were from the Boyd area, and they worked very hard and very efficiently.

The gentlemen who where involved with this project where all respectful and courteous. The work was done in a timely manner!

The company was easy to work with and was true to the schedule for install....until we had rain days resulting in having to push the install date back.

It depends on the individual.

Quality of finish work not good.

My experience was good. Exterior Pros did a good job.

They did a good job. They were efficient and professional.

No one is perfect. Four stars is as high as I can go.

Organized, responsive to questions, all staff friendly and efficient.

I would recommend for the exterior door we had replaced. It's fine. Would strongly not recommend for bathroom reno.

WAS VERY PROFESSIONAL WITH HIS WORK AND THAT I APPRECIATE