Would recommend for roof replacement. But I still have an issue with Velux Skylight Replacement.

Overall, I am happy with the service. There were a few small things, a lack of attention to detail, that prevent me from whole-heartedly recommending the company to someone else. For example, the week of installation, I received a phone call from someone at the company with a voicemail just saying to call back. I returned the call, and a lady in the office said his voicemail was full but she would send him a message that I called. I never received a return call. The next morning at 6:45am there were workers climbing on our roof. That was a breakdown in communication that could have been remedied if he had just included the information in his voicemail that workers were planning to come out the following day. Secondly, when I spoke with the representative prior to signing the contract, we spoke about a rotten piece of soffit wood on our deck. He told me they could easily replace the board during roof installation. On the day of installation, the man who was out here with the workers said that wasn't communicated to him and his team. It's a small thing compared to the whole project, but the difference in my mind between an okay company and an excellent one comes down to details. Lastly, I know efforts were made to collect materials from our old roof; however, the amount of nails we have found on our property is astonishing. Within one 6' x 6' area of grass, we found a whole bowl full of nails with a metal detector. The day after installation, my husband had a nail go through his shoe and into his foot as he walked around our property. Again, I understand that there will be some stray nails after such a big project, but the quantity we've discovered is very surprising. We like our new roof, and the price was fair. We also appreciated how quickly installation happened after we signed the contract. I also appreciate that a downspout that was damaged during installation was very quickly replaced.

Very professional organization.

Courteous staff and installers.

They were professional and courteous. They arrived as promised and worked fast and cleaned up the area after the job was done.

Yes. They were available immediately and I didn't give them any money upfront.

NA

Very professional

They were there when they said they would be, they cleaned up well and were honest and hard working.

They did a very good job for me. They came to my house as scheduled, did the job as agreed. The workers knew their job and did it well. Very impressed from start to finish. Very unusual in this day and age.

Price very competitive, very professional, good communication

Everyone was pleasant to work with.

They were very helpful throughout the whole process. I think their prices were fair and reasonable. They came out and got the job done quickly.

The guys from Exterior Home Solutions LLC were so nice. The salesman, Jason, was super. He was able to help me find the color that would look good on my house. He only had a small sample, he went above and beyond and came out the next day with a larger sample. I am so glad I went with that color because it looks great.

See my response to Areas of Satisfaction

Exterior Home Solutions LLC was easy to work with, did a great job, and showed up.

Value for the money

Work was completed on time and the installation crew was very professional.

Absolutely would recommend

If you have a basic roof, I think they would be okay. If you have any sort of roof that is more complex, I would not go with them.

Salesman very knowledgeable

They were quick and professional.

They did just fine, and it looks good to me.

They were really easy to work with. They were very flexible and very easy to get hold of after the fact. When we had concerns, they were very quick to respond and follow up on that issue.

Exterior solutions did everything they promised to do on time, and with the upmost in quality and workmanship. I would gladly recommend them to anyone looking for a new roof.