Everything was timely, starting with the request for a quote. Communication throughout the process was very good.

We have had Epic install shingles on our house through Rona in 2015. The job was so impressive that our neighbour across the street hired Epic to re shingle their

The way they all worked as a team, helping each other and communicating.

Work done in a timely manner

It was a good experience.

None

This is the second time Epic Roofing&Exteriors has repaired hail damage on my home. I have found them to be very reliable and their work is great quality.

Very clean work once they started

Although the project manager provided resolution to most of the concerns brought forward, everything that happened was avoidable and unfortunately left an overall impression that we could not rate 5 stars or be inclined to highly recommend services to friends or family. I am rating 4 stars mostly because of the project management team and the ease in which Epic replaced what could be, sent the inspector out as requested and the timeline which was clearly communicated and adhered too.

For perspective: shingle drop off on roof was unnecessarily rough causing a lamp shade from our ceiling fan to fall and shatter to the ground (replaced), the roofing team broke an outdoor speaker on the deck (replaced), left scratches, dents and colored marks on our white aluminum deck railing (which did not affect the structure of our railings but is not fixable from an aesthetic perspective), did not use sharp blades leaving shingles with uneven and rough edges creating a less than straight and aligned installation (from the area we can see, this was replaced), and emptied their leftover 2L Coca Cola in to our snow banks in the front yard at the end of their day.

Overall very happy with being provided different selections/options information for proper decision making

Epic Roofing did a great job replacing my roof on my house. They are very professional, and they did a great job.

Couldn't be more pleased with the overall job/crew and site Clean up
after completion.

Contact was made and we were kept informed on each step and what to expect. Project was very smooth. Lines of communication was great.

Epic Roofing is the real professional.

Quality work, knowledgeable people.

Fair price and excellent installation.

I had a great experience with all the departments. Excellent customer service.

Epic completed the job within the window given safely. Some Items that i noticed needed repair after roof down. Damage to eaves trough and gutter guards. some gaps remained after cedar shingle removal were fixed. they also fixed a missing fascia piece that blew off in high winds.

I shopped around extensively, and Epic was the company that presented the best protocol. They seemed to have everything, such as insurance. Everything was lined up properly and presented professionally.

I was very pleased with the professionalism that Epic Roofing provided. This started with an accurate, prompt and detailed estimate of the work. Allan Lambie, a Senior Estimator, helped me in selecting a colour by providing knowledgeable advice and also helped to explain the different packages that were quoted. As the work continued, he answered other questions regarding scheduling and operational processes that made me feel more comfortable. The other folks that I worked during the process were also very professional and answered any questions I had in a timely manner and with a high level of customer service. I would certainly recommend Epic Roofing to others in the future.

I would recommend the company because they did act professionally and provided good service.

Fast

They were very professional and efficient.

Sorry I wouldn’t recommend this company. We didn’t have a great experience.

Totally engaged and company is so efficient throughout the entire process. Excellent service and quality work. I would 100% recommend Epic Roofing and Exteriors.

Roof looks amazing and the whole process was super smooth

Overall the experience was good and I would recommend but making sure to be emphatic on th communication

They were communicative, professional and quick. No problems with the job.

Everyone through the entire process were great to work with. From cost estimate to completion, it was very fast, great results, and a couple last minute things were easily taken on. Those who were completing the work were all very nice, explained what was happening, and cleaned up everything from the work site.

I was attracted to their statement about quality, interaction, and follow-up. I was disappointed in all of these areas.

It has been fantastic experience with EPIC.

Very pleased with the whole process all of the crews were wonderful excellent detail work only suggestion clean up could be better

We will see in the spring.

I would highly recommend Epic Roofing & Exteriors LTD to a friend or neighbour

Excellent job from start to finish by entire Epic team.

Although the contract I signed was with Epic Roofing & Exteriors LTD a company called Yoab Roofing were the ones who did the actual re-shingling of my roof. There was a small section of my yard that was not cleaned up - nails and debris. I emailed a few concerns I had with the job and I was told that once an inspection was done they would get back to me. After several weeks Epic has not responded with any follow-up about the inspection. I would not recommend Epic Fail Roofing.

There are worse companies. There are opportunities to excel at all this stuff and do a bang-up job. It wasn't a big deal. There are opportunities that were missed, so I can't give them a 4-star rating.

They are easy to deal with and professional. They follow through with that they say they are going to do.

Did a great job!

I am happy with the work and the warranty of the product.

From the time I asked for a quote to replace my roof to the time they completed everything, working with Epic has been a truly pleasurable experience. I really appreciated the professionalism of everyone involved, the expertise of the installation crew and their attention to detail, and the quality workmanship. Everything was cleaned up to the point that you'd never know they were even there. I have a large roof footprint and with the quality of materials used I feel I received very good value. I also had an existing roof leaking problem and EPIC knew exactly where the cause was and fixed it while installing the new roof and made sure it would not happen again. I have truly come to trust EPIC with anything to do with my roof. I am very glad that I hired EPIC for my roofing job and highly recommend them to anyone else.

I loved the way they work and how professional they are. I use Epic Roofing for multiple properties.

Very accommodating efficient understanding and polite Great job done

Overall decent to work with and price. What I don't appreciate is constantly getting emails to fill out these stupid surveys. I think this is the 6th email. At this point you are just harassing the customer. Please stop this.

Epic is the only company to use for your exterior work.

They did not reconnect the bathroom fan vent pipes. This caused attic rain and a pricey fix (which they did nothing to help). In addition, cleanup after the siding took weeks, and with small children we were really concerned about the amount of nails left all over our property.

I don't think I would recommend them because the workers were sloppy. The manager was not on top of the issues.

We used this company twice now every job was great very accommodating in our special requests in eves troughing and suggestions.The roof was the same and explained everything if I didn't understand something so I could make the best choices. incredibly neat and tidy never had such great service.

Epic carries reasonable product and appears to be knowledgeable. If you are ok micromanaging your project and have no timeline requirements, Epic is for you. They are middle of the road in price and eventually get the project complete. If you think it is reasonable for them to update you on schedule or even reply to email timely, they are not your company. The only thing they are quick at is invoicing.

My husband and I are very happy with Epic Roofing and would recommend them to anyone looking for a trustworthy organization to complete their work.