Although the contract I signed was with Epic Roofing & Exteriors LTD a company called Yoab Roofing were the ones who did the actual re-shingling of my roof. There was a small section of my yard that was not cleaned up - nails and debris. I emailed a few concerns I had with the job and I was told that once an inspection was done they would get back to me. After several weeks Epic has not responded with any follow-up about the inspection. I would not recommend Epic Fail Roofing.
There are worse companies. There are opportunities to excel at all this stuff and do a bang-up job. It wasn't a big deal. There are opportunities that were missed, so I can't give them a 4-star rating.
They are easy to deal with and professional. They follow through with that they say they are going to do.
Did a great job!
I am happy with the work and the warranty of the product.
From the time I asked for a quote to replace my roof to the time they completed everything, working with Epic has been a truly pleasurable experience. I really appreciated the professionalism of everyone involved, the expertise of the installation crew and their attention to detail, and the quality workmanship. Everything was cleaned up to the point that you'd never know they were even there. I have a large roof footprint and with the quality of materials used I feel I received very good value. I also had an existing roof leaking problem and EPIC knew exactly where the cause was and fixed it while installing the new roof and made sure it would not happen again. I have truly come to trust EPIC with anything to do with my roof. I am very glad that I hired EPIC for my roofing job and highly recommend them to anyone else.
I loved the way they work and how professional they are. I use Epic Roofing for multiple properties.
Very accommodating efficient understanding and polite Great job done
Overall decent to work with and price. What I don't appreciate is constantly getting emails to fill out these stupid surveys. I think this is the 6th email. At this point you are just harassing the customer. Please stop this.
Epic is the only company to use for your exterior work.
They did not reconnect the bathroom fan vent pipes. This caused attic rain and a pricey fix (which they did nothing to help). In addition, cleanup after the siding took weeks, and with small children we were really concerned about the amount of nails left all over our property.
I don't think I would recommend them because the workers were sloppy. The manager was not on top of the issues.
We used this company twice now every job was great very accommodating in our special requests in eves troughing and suggestions.The roof was the same and explained everything if I didn't understand something so I could make the best choices. incredibly neat and tidy never had such great service.
Epic carries reasonable product and appears to be knowledgeable. If you are ok micromanaging your project and have no timeline requirements, Epic is for you. They are middle of the road in price and eventually get the project complete. If you think it is reasonable for them to update you on schedule or even reply to email timely, they are not your company. The only thing they are quick at is invoicing.
My husband and I are very happy with Epic Roofing and would recommend them to anyone looking for a trustworthy organization to complete their work.
Epic Roofing & Exteriors provided superior quality workmanship and was very professional in providing the necessary workmanship to complete the project.
The workmanship was great in general. It was good quality work at the end of the day. The only area they need continuous improvement in is to be more proactive with communication would benefit you well. After the job was completed, I thought there would be a comprehensive professional inspector to come out to inspect everything that was done. I thought they would be able to prepare a report that says all the work was reviewed, and everything was in great shape. I haven't seen that. I am not able to professionally review the work. There should be a professional review to give the customer some piece of mind.
I would not recommend them because they are very expensive compared to a company my friend used and also with the issues I had. I don't know if they used their own crew or if they hired some other crew. The problem is with the crew and not the company. The crew that did the work did a poor job and had to come and fix the repairs.
Overall a good experience with a few bumps along the way but happy in the end.
My simple insurance claim ended in a long and stressful battle, still going, to address my concerns and to complete the repair in the wright way..The extra damage caused by the crew on the siding was handled poorly. Management was unwilling to fix it with quality work and in a timely manner. Work was not done right the first time, needed at least another attempt to finish. Damage was not reported by crew to fix until I saw and noted. I was mistreated, ignored, and threatened to pay or there will be consequences when no proof of work completion provided. I do not recommend Epic Roofing to you.
It was very quick and efficient. It was a very easy process.
Everyone involved, from planning to installation was professional, on time, polite and did a great job. I would recommend this company to others.
The expertise, efficiency, promptness and proficiency of Epic Roofing & Exteriors was commendable. We would definitely recommend them to family and friends.
They were disorganized, and did not show up when they said they would. I did not hear from the project manager. I had to initiate the contact.
The install crew was great and got the entire roof done in one very long day. I inspected the yard the day the roof was done and the clean-up looked really good at the time, although some nails and staples did magically appear out of flippin nowhere after a few days. Everyone seemed to be enjoying their job and never complaining about things or being negative. There were a few issues that all got addressed; major ones very quickly and minor ones as they could fit them in, which worked out just fine. If I had to replace another roof, Epic would be the installer of my new Owens Corning roof.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Epic Roofing & Exteriors LTD as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys