There are simply come companies that are a pleasure to do business with and some that are not. Empire 1 was a pleasure. They were professional, pleasant, efficient and did a great job on my roof.
I’ve used Empire for 2 projects now and each time they have exceeded my expectations. They were accommodating, professional and fairly priced. I had delayed a project to 2022 due to budgeting and they honored the price quoted in 2021 despite other vendors telling me they needed to increase the old quote due to increases in labor & materials. I appreciated that accommodation, but more so the quality of work and being accommodating to a tight timeline. I wouldn’t hesitate to use them again or recommend them to someone else. They are a well run quality company!
Great looking roof and perfect service from Empire1
Everything told to us was done. Quality products and n/aprofessional workers.
The work site crew left a ton of nails, old roof shingles, plastic wrap debris and even a tool of theirs in my yard. Nails, new and used (bent), were scattered all over the lawn, bushes and driveway. Thus we were afraid to drive our cars in the driveway for fear of getting flat tires. My friend's tire did pick up a nail, luckily it didn't puncture his tire, it only got stuck in the tread. But still. Project Coordinator Jonathan had to send a 2nd crew over after the weekend to clean up what the installers left behind. I had photos of the debris. Jonathan was able to get a discount on the work for me. While I thought Jim in sales and Jonathan were very professional and responsive, the installation crew was careless and could use some training in leaving a job site clean.
I am completely satisfied with Empire , great work, organized and solid communication.
Awesome company to work with from the workers to the owner, everyone went above and beyond to make sure we were more than just “ satisfied “ but totally Happy with the entire project.
They were very clean, professional, and efficient. The work was done in a timely manner.
The quality of work was good. They were professional and cleaned up well.
Good job. On time and right the first time.
They were on time, very clean, and very professional. I definitely look forward to doing business with them again.
It was a pleasure dealing with the team at Empire 1 They installed a new roof, skylights, and gutters. Excellent workmanship, very knowledgeable staff, frequent and clear communcation throughout the process, job(s) started and finished exacty on time. Impeccable cleanup. I would definitely engage Empire 1 for future projects and would highly recommend them.
I am satisfied with the work from Empire 1 Home Improvements. Everybody was organized and efficient.
Everyone was professional and the work was completed fast and efficiently with very high quality materials. I couldn’t be happier.
Empire 1 gave me a fair quote for roofing project. The owner kept in touch with me before and after project was completed. Team was on time, started and finished within one day. Workers were courteous to me and my family. I would highly recommend them to anyone.
Installed new roof and Facia. Generally speaking job was done well. Excellent support Staff. Some minor issues which ere resolved to my satisfaction. The job was subcontracted out which was not communicated.
Empire 1 was quick to respond to the inquiry to replace my roof with an estimate and follow-up call. They were able to schedule the job in a proper time frame and complete the job within the days they estimated. The crew was professional throughout the whole process, cleaned up the site daily, and left the property the way it was found. I highly recommend Empire 1 for any home improvement needs!
The crew worked quickly and efficiently and they cleaned up afterwards. I would recommend them highly to replace or fix the roof. They replaced ours.
Very good people to deal with, Always there for any questions and or service !
I was happy with the work. They did a good job. I have no complaints.
The crew came in and did a great job with the install of a new roof. The price and conditions were fair and they came when they said they would. They also did a great job cleaning up like hey were never there. I would recommend Empire 1.
Clinton was very helpful in walking us through the shingle selection process. We took the company's references and went and looked at all the jobs, which was extremely helpful in allowing us to finalize our color choice. We are very satisfied with the final product and our neighbors seem to be impressed as well.
Definitely would recommend
Fast, efficient, priced right.
I found the Empire crew extremely resourceful and helpful with not only resolving my roofing issues but also other home improvement challenges I had around the house.
100% Satisfied with all aspects of the complete roofing job they did for me -- I have recommended them to many of my friends.
Thank you Empire 1 for doing such a great job. Gavin (the owner) was on the job site periodically throughout the day AND there was a supervisor there all day long with the crew. They were very efficient and the price was also great compared to some other quotes I received.
Great company everyone was so professional (laborer, office) Clinton was amazing the whole job took 2 weeks from the quote to my roof being replaced I would highly recommend Empire 1 Home Improvements for your house repairs.
I've utilized Empire 1 twice (2015 and 2019) for the our previous home and our new home. Competitive pricing, ethical and transparent dealings, the same crew members in 2019 as installed my roof in 2015. Solid operation.
The staff was incredibly knowledgeable and did an amazing job in a very timely manner. The job site was extremely clean and you would have never known they were here once the job was completed!
They were very professional, they did a good job, kept it clean, and kept me informated. Everything was in time and professionally done with no mess.
Empire 1 Home Improvements, Inc was very professional and very detailed in their work. They did a great job!
I had a great experience with Empire 1. They did a great job. I was getting water damage in the house and once the problem area was found they went the extra mile to address the issues.
Clinton and his entire team were very available and responsive at all times. The first time I reached out to him on a very cold weekend to fix our ice dams he was out in an hour to fix them. The customer service was just out of this world.
They have a very fair price! The work was done with absolute professionalism! The yard was kept clean at all times, and they even kept it clean through a snowstorm!
Clinton was very courteous and professional when he came to look over the job for an estimate. He was very knowledgeable and answered all our questions. We received a quote that was very reasonable. With his knowledge and experience, It was a very easy choice to go with EMPIRE 1, to do the job. We are so glad we did as the whole experience went smoothly and flawlessly. All the workers in his crew were hard working professionals who clearly knew what they were doing. We are so pleased with the job they did. The roof looks great and we feel very satisfied as I know they used top quality shingles and all other materials such as water and Ice shield barriers, to give us peace of mind that the roof will be trouble free in the future. I would strongly recommend EMPIRE 1 for anyone's roofing needs.
I'm not sure what more one could want from a roofer, or any contractor. Empire 1 was honest, punctual, patient, professional and did an excellent job. They communicated with me throughout the process, which was hampered by terrible weather. They explained all of the work in advance and really took the time to make sure I was comfortable and understood all aspects of the project. They were quick to answer my questions during and after the project was complete. Great job all around.
The roof looks great and the yard was clean when they finished. Nice job!
Clinton and his staff were very professional and meticulous in their workmanship. The project went forward as planned and completed on time. I recommend Empire One without reservation.
Pleased with the product and the company!
Job done as agreed upon and in a timely, professional manner.
Clinton gave us excellent advice on exactly what was needed so we avoided unnecessary work, and he also gave us excellent advice on the quality of shingles we wanted. We had our roof shingles replaced, as well as all the gutters and downspouts, repairing some rotted trim boards as needed. His crew was meticulous and conscientious about their work, and Clinton kept an eye on the work and made sure everything we needed done was done as expected.I highly recommend Clinton and Empire 1 to anyone who needs a roofing job.
Clinton was great from the very beginning. He was up front and honest about the job. He asked very good questions and was quick to address any questions that I had. Also, his staff was very neat and hard-working.
Clinton and his team did a great job with our roof. He was very knowledgable and suggested a small addition that would help with air circulation on our second floor. The work was done in a day and they team cleaned up so well after, you'd hardly know they were even there. Really happy that I went with Empire 1.
Clinton was head n shoulders above the other contractors (highly rated) i delt with. I received a very detailed list of all the work to be done. I felt very comfortable in selecting Empire 1. I replaced my roof. They had to remove 2 layers of shingles. Replaced all broken and rooted wood. The workers were great and cleaned up every day. The price was right. I could go on n on.
Clinton was great to work with, I had presented him with what I wanted to achieve in replacing my roof and he provided me with options, cost impacts, warranties and Empire1,s quality practices. Upon completion of the job I thanked each member of his crew for their professionalism and efficiencies in providing me a roofing system I could be proud to display on my home. I would reccommend Empire1 for any future home remoldeling needs.
We received excellent value for the money. The crew did a great job and cleaned up well. Very happy with the whole process.
I am very happy with the workmanship, timeliness, and they showed up when they said they would. They were very neat, cleaned up every day after work was done. I am happy with the experience.
Clinton and his crew provided professional service and met or exceeded what was agreed on. I will recommend them to family and friends as a trusted company.
The team at Empire 1 Home Improvements did a wonderful job with our roof replacement project. Communication was excellent. Work was done efficiently within established timeframe. Cost was reasonable and came in exactly on budget. Would recommend them for any roofing project with confidence.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Empire 1 Home Improvements, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys