There are simply come companies that are a pleasure to do business with and some that are not. Empire 1 was a pleasure. They were professional, pleasant, efficient and did a great job on my roof.
I’ve used Empire for 2 projects now and each time they have exceeded my expectations. They were accommodating, professional and fairly priced. I had delayed a project to 2022 due to budgeting and they honored the price quoted in 2021 despite other vendors telling me they needed to increase the old quote due to increases in labor & materials. I appreciated that accommodation, but more so the quality of work and being accommodating to a tight timeline. I wouldn’t hesitate to use them again or recommend them to someone else. They are a well run quality company!
Great looking roof and perfect service from Empire1
Everything told to us was done. Quality products and n/aprofessional workers.
The work site crew left a ton of nails, old roof shingles, plastic wrap debris and even a tool of theirs in my yard. Nails, new and used (bent), were scattered all over the lawn, bushes and driveway. Thus we were afraid to drive our cars in the driveway for fear of getting flat tires. My friend's tire did pick up a nail, luckily it didn't puncture his tire, it only got stuck in the tread. But still. Project Coordinator Jonathan had to send a 2nd crew over after the weekend to clean up what the installers left behind. I had photos of the debris. Jonathan was able to get a discount on the work for me. While I thought Jim in sales and Jonathan were very professional and responsive, the installation crew was careless and could use some training in leaving a job site clean.
I am completely satisfied with Empire , great work, organized and solid communication.
Awesome company to work with from the workers to the owner, everyone went above and beyond to make sure we were more than just “ satisfied “ but totally Happy with the entire project.
They were very clean, professional, and efficient. The work was done in a timely manner.
The quality of work was good. They were professional and cleaned up well.
Good job. On time and right the first time.
They were on time, very clean, and very professional. I definitely look forward to doing business with them again.
It was a pleasure dealing with the team at Empire 1 They installed a new roof, skylights, and gutters. Excellent workmanship, very knowledgeable staff, frequent and clear communcation throughout the process, job(s) started and finished exacty on time. Impeccable cleanup. I would definitely engage Empire 1 for future projects and would highly recommend them.
I am satisfied with the work from Empire 1 Home Improvements. Everybody was organized and efficient.
Everyone was professional and the work was completed fast and efficiently with very high quality materials. I couldn’t be happier.
Empire 1 gave me a fair quote for roofing project. The owner kept in touch with me before and after project was completed. Team was on time, started and finished within one day. Workers were courteous to me and my family. I would highly recommend them to anyone.
Installed new roof and Facia. Generally speaking job was done well. Excellent support Staff. Some minor issues which ere resolved to my satisfaction. The job was subcontracted out which was not communicated.
Empire 1 was quick to respond to the inquiry to replace my roof with an estimate and follow-up call. They were able to schedule the job in a proper time frame and complete the job within the days they estimated. The crew was professional throughout the whole process, cleaned up the site daily, and left the property the way it was found. I highly recommend Empire 1 for any home improvement needs!
The crew worked quickly and efficiently and they cleaned up afterwards. I would recommend them highly to replace or fix the roof. They replaced ours.
Very good people to deal with, Always there for any questions and or service !
I was happy with the work. They did a good job. I have no complaints.
The crew came in and did a great job with the install of a new roof. The price and conditions were fair and they came when they said they would. They also did a great job cleaning up like hey were never there. I would recommend Empire 1.
Clinton was very helpful in walking us through the shingle selection process. We took the company's references and went and looked at all the jobs, which was extremely helpful in allowing us to finalize our color choice. We are very satisfied with the final product and our neighbors seem to be impressed as well.
Definitely would recommend
Fast, efficient, priced right.
I found the Empire crew extremely resourceful and helpful with not only resolving my roofing issues but also other home improvement challenges I had around the house.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Empire 1 Home Improvements, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys