Installed new roof and Facia. Generally speaking job was done well. Excellent support Staff. Some minor issues which ere resolved to my satisfaction. The job was subcontracted out which was not communicated.
Empire 1 was quick to respond to the inquiry to replace my roof with an estimate and follow-up call. They were able to schedule the job in a proper time frame and complete the job within the days they estimated. The crew was professional throughout the whole process, cleaned up the site daily, and left the property the way it was found. I highly recommend Empire 1 for any home improvement needs!
The crew worked quickly and efficiently and they cleaned up afterwards. I would recommend them highly to replace or fix the roof. They replaced ours.
Very good people to deal with, Always there for any questions and or service !
I was happy with the work. They did a good job. I have no complaints.
The crew came in and did a great job with the install of a new roof. The price and conditions were fair and they came when they said they would. They also did a great job cleaning up like hey were never there. I would recommend Empire 1.
Clinton was very helpful in walking us through the shingle selection process. We took the company's references and went and looked at all the jobs, which was extremely helpful in allowing us to finalize our color choice. We are very satisfied with the final product and our neighbors seem to be impressed as well.
Definitely would recommend
Fast, efficient, priced right.
I found the Empire crew extremely resourceful and helpful with not only resolving my roofing issues but also other home improvement challenges I had around the house.
100% Satisfied with all aspects of the complete roofing job they did for me -- I have recommended them to many of my friends.
Thank you Empire 1 for doing such a great job. Gavin (the owner) was on the job site periodically throughout the day AND there was a supervisor there all day long with the crew. They were very efficient and the price was also great compared to some other quotes I received.
Great company everyone was so professional (laborer, office) Clinton was amazing the whole job took 2 weeks from the quote to my roof being replaced I would highly recommend Empire 1 Home Improvements for your house repairs.
I've utilized Empire 1 twice (2015 and 2019) for the our previous home and our new home. Competitive pricing, ethical and transparent dealings, the same crew members in 2019 as installed my roof in 2015. Solid operation.
The staff was incredibly knowledgeable and did an amazing job in a very timely manner. The job site was extremely clean and you would have never known they were here once the job was completed!
They were very professional, they did a good job, kept it clean, and kept me informated. Everything was in time and professionally done with no mess.
Empire 1 Home Improvements, Inc was very professional and very detailed in their work. They did a great job!
I had a great experience with Empire 1. They did a great job. I was getting water damage in the house and once the problem area was found they went the extra mile to address the issues.
Clinton and his entire team were very available and responsive at all times. The first time I reached out to him on a very cold weekend to fix our ice dams he was out in an hour to fix them. The customer service was just out of this world.
They have a very fair price! The work was done with absolute professionalism! The yard was kept clean at all times, and they even kept it clean through a snowstorm!
Clinton was very courteous and professional when he came to look over the job for an estimate. He was very knowledgeable and answered all our questions. We received a quote that was very reasonable. With his knowledge and experience, It was a very easy choice to go with EMPIRE 1, to do the job. We are so glad we did as the whole experience went smoothly and flawlessly. All the workers in his crew were hard working professionals who clearly knew what they were doing. We are so pleased with the job they did. The roof looks great and we feel very satisfied as I know they used top quality shingles and all other materials such as water and Ice shield barriers, to give us peace of mind that the roof will be trouble free in the future. I would strongly recommend EMPIRE 1 for anyone's roofing needs.
I'm not sure what more one could want from a roofer, or any contractor. Empire 1 was honest, punctual, patient, professional and did an excellent job. They communicated with me throughout the process, which was hampered by terrible weather. They explained all of the work in advance and really took the time to make sure I was comfortable and understood all aspects of the project. They were quick to answer my questions during and after the project was complete. Great job all around.
The roof looks great and the yard was clean when they finished. Nice job!
Clinton and his staff were very professional and meticulous in their workmanship. The project went forward as planned and completed on time. I recommend Empire One without reservation.
Pleased with the product and the company!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Empire 1 Home Improvements, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys