We had really good luck with some, despite some things to improve on, but they are pretty much together.
The lack of communication through the construction process was totally unacceptable. The way the construction leadership at Eastbrook led the project of the building of our house was totally unacceptable. The lack of respect by the trades that worked in our our house to our house was totally unacceptable as our new house looked like a ten year old used house.
Would freely recommend.
The quality of the work is great.
I would absolutely recommend Eastbrook Homes.
The entire process from looking at models and homesites to closing on our new home was amazing and flawless. Very nice and friendly and professional people at every step.
We very much appreciated the construction project manager Chad and the sales contact Jessica. They did an excellent job - both of them.
cabinets and lawn/pond maintenance prevented a 5 star rating
The process was very smooth from start to finish. The staff made great suggestions to assist with the building process.
Eastbrook Homes has a good build quality.
Quality built homes on great sites
We are very satisfied with our new home and are truly enjoying it.
They do work on resolving issues, but I felt like there were a lot of issues that needed to be resolved.
The plumbing in our home was terrible and resulted in two water leaks in our ceiling and septic gas entering our home for 2 weeks.
Takes too long to build
Yes I have recommended eastbrook to my friends that are considering being a house
The construction quality is excellent but any future homeowner should be prepared for a long and frustrating process to have items and issues addressed.
Generally happy , we love the house. But there are some issues with finishing details that should have been better.
Most everyone we worked with was professional and polite. Everything was very well planned and organized.
The buying experience was very good. Now that we are in our home, we have found that it would have been useful if certain options and certain features had been more clearly laid out. One - a zero step build should have been discussed more thoroughly. Two - a last minute change to egress exit location in the basement deprived of a useful window on the west side of the basement. Three - the HOA and customer service have been less helpful than we expected or as was touted. (Landscape/lawn service and snow removal issues, other customer service responses and issues have been sub par.)
We worked with several builders across the country over the years. We chose Eastbrook to build our final home. Start to finish, Eastbrook proved to be the superior experience.
They were incredibly hard to work with. They were behind schedule by 4 months and there were many things that needed to be repaired. Once I moved in, it was hard to get items repaired.
I would recommend Eastbrook homes anyone & we have already.
Overall would recommend
I would recommend to someone who had the opportunity to make selections. We appreciate the program under which we were able to purchase, but the failure to have input has created unforeseen issues for us;
All phases of our construction project were handled exceptionally.
We appreciated the entire process from sales through completion. The design center and staff made our decision making very easy. We received great support through every step of the process.
The only reason I wouldn't say this rates a "5" is because there are some final details that were not addressed to our satisfaction.
Poor customer service I have issues from my celebration meeting that are not addressed and I’m getting the run around from Eastbrook. I have carpet stains from either a contractor or a client who they showed the place to before I bought it. I was told don’t worry about it we will take care of it. Eastbrook won’t acknowledge the issue after several attempts of emailing customer service and contacting Dennis. Also, advance interiors installed carpet with snags in it . I was told it was going to be replaced at my celebration meeting and have it in writing since the carpet was ruined when advance interiors took it off the rolls. Instead Eastbrook will only authorize getting the snags trimmed. I bought a new home and not used. That carpet should have Never been installed with snags. I would not expect this type of quality at this price point. Eastbrook don’t care once they get their money. Warranty meeting are useless since they don’t want to take responsibility for their lack of over site at the homes being built. Also, Gerritt appliance improperly hooked up my gas stove. The stove had a gas leak which is unacceptable and unbelievable that it was not checked after install by them or Eastbrook to make sure there was no leak.
We are very pleased with the quality of this Eastbrook home.
I would have a hard time recommending eastbrook with the experience we had with them
The homes are very beautiful and well-built. But building can be a struggle. They emphasize closing over completion of the home.
The process of building a home with Eastbrook was one of the easiest things we’ve done.
From start to finish, everyone on our home build was a pleasure to work. I can’t say enough about the team except thank you very much for a build well done and ahead of schedule.
We love the style and workmanship of our home. The build process was delivered as promised.
The quality and customer service we received throughout the build process was incredible. This was the first time we built a home and we were so pleased with how attentive and engaged our build team and design team was in our project. They are all experts in their fields and we always appreciated the guidance they offered when we had decisions to make about our home. We love our home, and can't wait to build the next one with them!
Eastbrook made the home building process enjoyable...everyone told us it would be stressful and tense. We thoroughly enjoyed the whole process and everyone that we had the pleasure of working with including Kelley and Jessica as sales agents, Megan in the design center and Chad in the building process.
Our Eastbrook experience was not positive. I would not want to subject a friend to the stresses we dealt with and are still dealing with after taking possession of our home. Overall, we felt like we were an inconvenience to Eastbrook and not treating like a customer.
No problem with quality of build. However, certain components of very poor quality. Light switches, exhaust vents (they all rattle vociferously when windy) and the very, very poor fireplace. Most disappointed with the fireplace. Wish we had not bothered.
We feel the responsibility for things that didn't go well automatically shifted to us once the house is sold and Eastbrook received the check. This includes having to clean floors with stains and needing to know all the upgrade options before we know what was available. The whole attitude changed after we made the payment.
We have already recommended Eastbrook Homes to several people; our experience with our sales team and the home creation studio have been excellent.
Lack of attention to detail/dealing with things we really should not have to.
They are very easy to work with.
It's a nice community, and the homes are nice!
It has been excellent, and the follow-up was something I appreciated the most. The realtor I worked with was really great and made everything smooth.
Never would I recommend Eastbrook. This entire experience was a nightmare and the problems still are not resolved.
Proper follow up should maintain with customer when they ask anything. Customer relationship should improve.
The sales process got off to a “rocky” start. Once on track it went well. The build process held schedule thanks to Chad. Then as we approached the end of the project the communication from closing department was very poor. After being in the home and observing some of the guild people in action, the wall painters were very sloppy, the exterior painter did an incomplete job that needed follow up. There seemed to be several crews of painters, the stain guy and the guy that came for 30 day touch up were excellent. The exterior and wall painters lacked professionalism. The electricians could not read a blue print nor wire the house correctly. We had outlets that were wired incorrectly and did not work. VERY SCARY when dealing with electricity and I would recommend Eastbrook drop this partner asap. The electricians also used inferior outlet plugs as it takes extreme effort to plug items into the outlets. I have wired several homes myself and installed outlets in several more and know there are better outlets on the market. The tile people did an alright to mediocre job on master bath shower. They forgot to clean their tools so now we have black grout in shower floor in spots when the whole floor was to be grey. We also have a minor issue that when we turn on fireplace it kills the power to our tv for a few minutes. Not yet sure what is causing that but suspect the electricians again! Eastbrook is still working on a floor creaking issue in master bedroom and the floors in family room feels like walking on a drum head they bounce so much. Most other items are as expected or better so that is the reason for the 4.
I love my new home, but the process wasn't as smooth as I'd had liked. Having never built with anyone before I am not sure if there was another builder that would have been a better choice.
Eastbrook Homes did a nice job with our home. There were bumps and mistakes made along the way, which I wouldn't say is atypical when building a new home, but overall they were quickly resolved and mitigated. The communication between our designer, construction manager, and salesperson could have been better and more proactive but every time we did speak, they were helpful.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Eastbrook Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys