The experience of the house is pretty good except that are still things that aren't right, that we have tried to get fixed through the warranty thing. Finally, after three times, it is better, but it is never quite right. Specifically, on the siding right now, we have a ceiling in the porch out by the front door that plays music when the wind blows. It has its own percussion, and it has its own reed instruments. It doesn't sound like a car, more like the house is not happy. I think it is not secure. There are areas that rattle badly when the wind blows, so it doesn't sound like it's really fixed down very well.

They were very professional.

Communication during the build process was not good. Lack of stage gates to purchase decisioning. All decisions must be made final in one or two sittings without 3d render and with penalties if any changes (no matter how minute) are required. Mandate to purchase all items through Eastbrook requiring double purchase when Eastbrook option not desired (lights, fixtures, hardware specifically)

Pricing.

The associates at Eastbrook work with you every step of the way.

We have met many nice neighbors.

Good quality and a extensive selection of features.

I already did and they are building with you in Holland 😊

There was no attention to detail.

The one-year warranty is a wonderful feature.

There are no hand towel handles in bathrooms, and the bathroom walk space is narrow.

We are likely to recommend based on our experience with Jessica and the quality of the home. Our one issue is that we were not contacted for our 1 year appointment.

The people I worked with are amazing! They made the experience less stressful and very enjoyable.

The Eastbrook sales agent, Kail, the Construction Manager Bo, and the After-construction Manager Ron made the home building experience fantastic. Their responsiveness, care and communication exceeded our expectations.

We are concerned about water collecting behind our condominium.

The most positive thing working with Eastbrook Homes was our real estate agent. She was very quick to respond, attentive, helped us throughout the process. However, the construction manager, we are still not done with building. It is two months after we closed, and it is still not complete. We have had a hard time getting responses.

Overall, the whole experience was very easy and went well. The Eastbrook team that we work with kept us informed on the timeline and was always available for any questions that we had.

Our designer left shortly after we met and felt she was pushy wanting things her way and pushed me into paint color I didn’t prefer. Our site manager was very unorganized, told me he had ADHD, was nice but not qualified. Could NOT multitask. I had to remind him constantly. I hear he was let go from his position with EB. Don’t know where the ball fell but our custom island was never ordered and we were delayed two months getting in. Many things went wrong along the way starting in excavating day when they called and told us we needed to make a quick decision because our lot was not right elevation for the tall daylight windows that were already approved.

We appreciated not having a construction loan, Eastbrook's approach to building - quality contractors and tight timelines, quality of materials, their integrity in standing behind their homes and commitment to their clients.