Not sure yet. I love my new home, however, I'm not satisfied with the follow through on my inquiries.
Everything was phenomenal. It was handled in a timely manner.
After being in the home for only a short period of time and I very unhappy with the overall quality of the house. Eastbrook will tell potential customers just about anything they want to hear to make a sale but then do not follow through. Anyone that is looking to work with Eastbrook should make sure they have a good buyer's agent and get EVERYTHING in writing prior to signing anything. I would go so far as to recommend the potential buyer record every single experience with Eastbrook. The attention to detail is seriously lacking, there is very little customer service after the sale. The property is left in unsafe conditions with nails, concrete, and a lot of other construction debris left throughout the lot. When the "final" grade was done none of this debris was cleaned up but instead, it was graded into the ground making it even more unsafe. There is still a great deal of debris that is stuck in the mud. It is unsafe and very detrimental to the environment. Pay close attention to the amenities that Eastbrook advertises. They advertise a lot but then fail to maintain it and instead try to leave the responsibility on the HOA by handing over tennis courts, parking lot, etc that are in need of repair. Other than the quality of the neighborhood (individual homeowners), which is not something Eastbrook has control over, I would run away as fast as I can.
Eastbrook Homes has been great to work with. The homes are quality built an Eastbrook stands behind their work. As problems arose, A call to Eastbrook and they were quickly addressed to our satisfaction. Would strongly recommend Eastbrook Homes. Keep up the good work! Special shout out to Ron Moore for his attention to detail!
I am incredibly happy with my new condo. Martha Thomas and Wendy Froese are exceptionally responsive when I asked questions or need something done.
It was a very pleasant experience. They made things easy.
Maureen was great to work with, quickly answered any questions, was knowledgeable and very professional.
We are so pleased with our new home. Every step of the seemingly overwhelming process was made so much simpler by all the staff. Everyone was always willing to talk through all of our needs and questions. The knowledgeable staff were able to clearly discuss the many options along the way. We could not be happier with the home itself which we were able to customize to the needs of our family.
Overall a great build experience!
From the beginning, the process was well thought out and much simpler than we thought it would be. We picked our overall design and then customized the home to fit our wants and needs. The pricing was always upfront and we knew exactly what what were getting when we signed on the dotted line. I am very happy to say that we got exactly what we paid for and more! Besides having a great home built for us in a short amount of time, we felt like we were in control of the whole process. We visited the construction site frequently and any time we had a question or concern, it was answered or resolved very quickly. Some things we thought were so small that it wasn't worth mentioning...but we did (like raising an electrical outlet a foot) and they did it, no questions asked. We felt like they really wanted to build the house the way we wanted it to be, not some cookie cutter that was built to spec and we didn't have a say. The construction manager and maintenance/service manager went above and beyond our expectations every single time we had a question or concern. The whole process is setup to make the owner happy. I would recommend Eastbrook to anyone looking to build a new home. I have seen hundreds of new homes in my work as a real estate appraiser and my building experience with them validated my thoughts that this was the right builder for our family's new home. They listen, they serve and the process is as professional as it gets. No complaints here, you get what you pay for and more!By the way...their one year warranty is the real deal. We just completed our first year and they took care of all the little things like nail pops on the walls, slight flooring imperfections, sticky door knobs, etc...they fixed it all!
They made the experience of building our first home great. Each member of the team is willing to help. They are extremely helpful. The process was not perfect there were some hiccups along the way. Eastbrook homes were very good at fixing any issues that came up right away. My manager, Tim, is an awesome person. There are some items that they do not offer as far as selections go. You need to make sure that you really spend time going through the selections book. Overall it was a good experience. We love both our home and neighborhood.
Dave Underwood and Carin Whybrew were really helpful during the process.
This is actually our third Eastbrook Home and we couldn't be happier with our beautiful patio home at Macatawa Legends. Great floor plan and the community is like living at a resort!
Eastbrook made the building process easy and stress-free. We were offered the right amount of selections but we were not overwhelmed with anything or expected to go out and find products ourselves.
It has been a real pleasure to work with Eastbrook thru the entire process. We couldn't be happier with our new home.
Our only issue is the lack of trees in back area. Ron Moore is an excellent representative of Eastbrook Homes very responsive.
We had a wonderful experience building our first home. It was an easy process and everyone was so helpful and thorough along the way.
Our experience with Eastbrook was fantastic. From day one we were pleased with the staff and now that we are in our home, we are loving every minute of it. Any questions or concerns we had were responded to quickly and professionally.
Thanks a lot, Eastbrook Homes team.
Building a home is a lot of work for all the parties involved and maintaining quality control of the sub-contractors is a challenge. I feel my project turned out satisfactorily due to the relationship I established with my project manager and his efforts to make sure the home was finished to my satisfaction. Of the five new homes I've built, the Eastbrook home had the least number of issues.
I have been disappointed in this journey. I felt that the people in the display center in Grand Rapids were condescending and gave inaccurate information. We still have work remaining to be done that Eastbrook was made aware of when we moved in 13 months ago. We are waiting until the pandemic is over to have our one year meeting which is fine, but I fully expect them to come in without even looking at the list I sent and then tell me they'll need to make appointments to get it fixed when almost everything has been on the list since the beginning. We have not been able to get a decent night's sleep in this house as we have a continual banging noise even after a large portion of our finished storage room ceiling was torn apart.
We LOVE our home. The whole Eastbrook experience was amazing and I totally recommend their neighborhoods.We have seen a decrease in all our energy bills due to the high-efficiency materials they use to build their homes.Their Staff Rocks!! Thanks, Susan Stoddard for all the pre-closing amazing service and Ron for all the post-closing service
I would recommend a house in a development but not off site.
We could not be happier with the Eastbrook staff, process, and product! About as easy as a building process as it could get. This is the second time we have built with Eastbrook and if we did it again, you could bet we would build with them. Additionally, you won't find a better project manager than Tim VanWerden! Tim was reliable, honest, and addressed questions timely.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Eastbrook Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys