We were very happy with the building process / customer experience.

My comments throughout this survey sums up our experience with Eastbrook Homes. I would NOT recommend them to anyone without a move in date commitment that includes a daily/weekly penalty for going beyond the agreed date!!

We had to impose on family and fiends for an additional 8-9 months while we waited!!!

Very bad communication while being built, but after that, Myles did a excellent job communicating.

Building quality, knowledgeable and professional construction, design, program staff.

Building with Eastbrook was perfect for us, like building with training wheels. We were able to make a lot of choices, but weren't allowed to fall down because of some of the limits they've set. I'd recommend them to anyone who wants to build, especially now with all of the unknowns out there.

Due to a high turnover of staff, my home was delayed. The end quality of my Eastbrook home is poor. The subcontractors lacked the skill and expertise needed to provide a quality home. The promises to fix the imperfections of the home were never kept. At this time, I have hired other remodelers to complete the project appropriately.

This was not our first home building experience. We talked with others who had built homes with Eastbrook to ensure they were pleased overall with their homes, years later. We knew that labor shortages and supply chain interruptions would make building a home at this time would be particularly challenging. Even so, we are pleased overall, and hope to remain very pleased with our home.

Eastbrook Homes is an excellent builder during every step of the process. They did a fantastic job.

My experience with Eastbrook has been great!

If transparency and honesty were present up front then business would've been better. Instead, most people tried hiding the fact that their previous construction manager was the reason for all the delays . . . not Covid or product delays.

I would caution anyone getting into a contract with Eastbrook

We would not actively recommend Eastbrook, however we are ultimately very happy with our home, though the experience to get here wasn't what we would've expected.

A few items that stood out as possible opportunities for improvement...

The opportunity to save the work we originally completed when starting the process with Eastbrook; we first were interested in another development so we did a lot of work to price that out. When we selected a different development we had to re-do everything which was frustrating right out of the gate.

As first time home builders there is so much to think about and would've loved a bit more consultation in terms of those items (e.g., a door on the garage, sizing of garage based on our vehicles, etc.) There are many items we would've done differently but just didn't think about because there are so many decisions to make.

The weekly updates were actually frustrating. Several times our names were incorrect or the updates were for another house. Additionally, the updates provided zero value; they were a simply copy and paste of the same thing week over week (i.e., "contact Bruce before locking in your rates" all while we selected finance first and had done that already, etc.). Or they simply said to contact Chris with questions (who was wonderful but also is managing dozens of projects). I would recommend a short message that is actually catered to the individuals. It felt very "check the box" and not focused on the customer experience.

I found the team easy to work with. The design studio is set up well. The only thing I didn’t like was that I had to pick my lighting fixtures out on line. I would have preferred to go into a brick and mortar store to actually see the selections.

If someone is interested in moving to the Spring Lake/Nunica/Grand Haven area, we would enthusiastically recommend Eastbrook Homes for their consideration. Our experience was as close to seamless as we could imagine.

In laws just started building with Eastbrook at Macatawa Legends

I would recommend Eastbrookhomes if they are building on a new site. Town Square has to many infrastructure problems as it was started a long time ago and now we are paying for things that should have been 10 to 15 years down the road.

We live in an Eastbrook neighborhood and it looks to be very promising. Everyone we met have been friendly. We look forward to meeting and having new neighbors move in. The homes are nice, wide array of options and the homes are distinct enough to not look like a cookie cutter neighborhood. I would not mind larger lots, or a guaranteed wooded backyard.

Our dissatisfaction with the backward redlines and their risk to sound decision making for seniors and those with other infirmities, as well as the broken customer feedback process would require us to place asterisks in front of any recommendations we make.

I highly recommend Eastbrook Homes! Fantastic group of people to work with…. Friendly, honest, genuine and responsive….. I had a wonderful experience with them. And the homes are gorgeous!

We chose to build with Eastbrook because they are well-known for the quality and workmanship they put into each and every home. We also had the ability to change/modify our home plan to fit our specific needs. Eastbrook's step-by-step process made it very easy to navigate through all the steps of building a home. We are happy to have built with Eastbrook and will enjoy our new home for years to come.

Matt and Travis were very easy to get ahold of and extremely friendly/helpful.

We have built several homes over the years. The process Eastbrook offers saved us a lot of time and stress during the year-long project. It truly was a pleasant experience with very few glitches. Thanks to all involved!

Maureen and Alex made the whole process seamless and professional

The design process was fraught with mistakes, redos and lack of time to make such important decisions. The designer and building expert would not keep track of the changes or additions we made from one meeting to the next. I was told I could have 8 foot doors between the family room in the Michigan room, and then during the building process I was told they would never do that and I had to go back to regular height doors. I was told by the designer that I had to pick one of two choices of carpet, and if I didn’t like either one, I had to go back to the basic choice of carpet because there was no more time to decide.

Overall, it is a nice neighborhood and was well-planned