Proper follow up should maintain with customer when they ask anything. Customer relationship should improve.
The sales process got off to a “rocky” start. Once on track it went well. The build process held schedule thanks to Chad. Then as we approached the end of the project the communication from closing department was very poor. After being in the home and observing some of the guild people in action, the wall painters were very sloppy, the exterior painter did an incomplete job that needed follow up. There seemed to be several crews of painters, the stain guy and the guy that came for 30 day touch up were excellent. The exterior and wall painters lacked professionalism. The electricians could not read a blue print nor wire the house correctly. We had outlets that were wired incorrectly and did not work. VERY SCARY when dealing with electricity and I would recommend Eastbrook drop this partner asap. The electricians also used inferior outlet plugs as it takes extreme effort to plug items into the outlets. I have wired several homes myself and installed outlets in several more and know there are better outlets on the market. The tile people did an alright to mediocre job on master bath shower. They forgot to clean their tools so now we have black grout in shower floor in spots when the whole floor was to be grey. We also have a minor issue that when we turn on fireplace it kills the power to our tv for a few minutes. Not yet sure what is causing that but suspect the electricians again! Eastbrook is still working on a floor creaking issue in master bedroom and the floors in family room feels like walking on a drum head they bounce so much. Most other items are as expected or better so that is the reason for the 4.
I love my new home, but the process wasn't as smooth as I'd had liked. Having never built with anyone before I am not sure if there was another builder that would have been a better choice.
Eastbrook Homes did a nice job with our home. There were bumps and mistakes made along the way, which I wouldn't say is atypical when building a new home, but overall they were quickly resolved and mitigated. The communication between our designer, construction manager, and salesperson could have been better and more proactive but every time we did speak, they were helpful.
We were very pleased with building our home with Eastbrook for a second time. We built 27 years ago, and the quality and detail had improved tremendously. We really liked how the 30 day, 90 day and 1 year warranty was added since we built and were very please they took care of all items that needed attention.
I have already recommended Eastbrook Homes to my friends and infact few of them have booked in the phase 3 development too.
I would absolutely recommend Eastbrook homes. I have seen another home built by a "reputable" company and their work doesn't come close to that of Eastbrook.
We had such a great experience building with Eastbrook and will recommend to anyone we know interested in building!
Good builder for the value
The staff from beginning to end was amazing. They answered every question in detail. It was a really good and easy process.
Very happy with our new home and the service after the sale.
The people we worked with, Robin and Kyle were fantastic. Any questions we had, they would respond immediately. They exceeded our expectations.
Eastbrook Homes builds a quality home at fair pricing. They care about the customer experience and strive to meet and exceed expectations.
I would do another purchase with the Team at Eastbrook. Happy
This is our second home we built with Eastbrook Homes and we love it. The finishes are beautiful and the house layout is perfect for our family. The design of the house is wonderful inside and out. Thank you!
Eastbrook is a great builder the fits between custom and production homes. There is great value and quality for the build price.
Great quality, well designed homes!
Their quality of work is lacking. They are more apt to take on volume and sacrifice quality as a result.
The sales staff and project manager were great to work with.
This was the 4th time we have worked with Eastbrook and the 3rd house built. The experience this time was not ideal. I felt that there was a lot more communication and involvement from the Eastbrook team in our other houses. The fact that we were charged 1500 dollars to basically come in and tell someone what we wanted seems a little unreasonable. We had made some very specific requests regarding granite and quartz being in one piece - they didn’t do it and basically turned it around and said because it wasn’t “documented” they weren’t responsible. It was a very long and difficult process to get the bathroom granite in one piece and we had to settle one keeping the kitchen island in 2 pieces . Out appliances were not ordered when they were supposed to be and we ended up having to take a different dishwasher. Our lot was another huge issue and we needed up not being able to put stairs on our deck. We were promised additional filll dirt and leveling out some of the backyard and this has still not been addressed. We felt rushed and not heard in the design center - communication was not great - we have been in our house now for 2 1/2 months and no follow up from anyone regarding the things that were supposed to be completed. We are missing closet doors - hand rails - trim etc…. I will say Trevor was great to work with but the process it’s self could be greatly improved. Overall we love our house - but the process itself is not ideal. Basically we feel communication in the process has greatly declined since we first started working with Eastbrook several years ago. At this point I don’t think I would repeat this process.
Not at this time. We already recommended them to my parents, but regret that decision.
We would recommend Eastbrook to anyone who is looking to build! Their attention to the little details set them aside from any other builder!
Working with Eastbrook has been a delight. We have a beautiful family home that closely resembles the inspiration pictures I took to the design studio. We were able to customize the floor plan and find finishes I love for every room. We expected to have hiccups along the way with the thousands of tiny details that go into building a house; when those small things came up Eastbrook dealt with each thing calmly and professionally. They helped find solutions and treated their coworkers and contractors as partners. We will miss working with Scott and Carin, but are thrilled to have the keys to beautiful new home. Thank you, Eastbrook!
We would recommend Eastbrook to a friend, but are always cautious about this as everyone has different levels of expectations.
Lowing Woods is a beautiful development -- which we could clearly see when we visited our daughter here several years ago. When we decided to make the move from FL & found there were some new condos being built within the community, this was the logical place for us to settle.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Eastbrook Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys