Having grown up in older eastbrook homes, i was a little skeptical at first, but super happy with the build quality, and craftmanship of the home. The neighborhood is amazing also!
The Eastbrook home design & building process makes building doable for the home buyer. My experience was that it was a better value option over an existing home.
We would highly recommend Eastbrook to our friends and family. From the initial process of choosing a site, to the home design, through the construction and now at the 1 year mark we could not expect anything more. All the Eastbrook staff we worked with were so friendly and great at their respective roles. Each team member really seemed to love what they do and it showed with their work to build us our dream home!
I have recommended and received a referral bonus a couple times now. We will continue to suggest East Brook Homes to friends and family.
Overall our experience has been positive. Staff are all very friendly and helpful. Aside from a few things after closing, we have been satisfied.
This was the home we were looking for, thanks to our real estate agent.
I likely to recommend to family, friends and others die to place and designer home creation.
Between our designer finding every reason to tell us "no" to various design elements we asked for in our home, to Eastbrook forgetting to file construction permits (and not telling us) which delayed our home by 8 weeks, to using subpar subcontractors and not holding them accountable for the quality of their work, to accidentally adding a public sidewalk on our lot and neighbors which was not called for in the master plan, to taking almost 12 months to address things that were supposed to be addressed 30 days after move-in, to lack of accountability and instead blaming the homeowners for as many problems as they can even through an entire neighborhood of Eastbrook homes is all encountering the exact same issue, from start to finish the experience with Eastbrook was terrible, and unfortunately the only employee that we encountered throughout the entire process that actually seemed to care about the outcome of our home has left the company.
When we first walked in to the model home at TownSquare we were greeted by one of the most condescending people. We had done our homework before we walked through the townhome. She had no idea about the finishes - she knew nothing about the additional features and could barely answer any of our questions. When she talked about the down payment and if we could come up with it - it was almost insulting in her tone and delivery. We are very glad we did not have to work with her and Jeff. When we walked in the second time we were greeted with Jen Martin who took the time to listen to us and we were looking for. While she dealt with our overall frustration with this process she at least made the attempt to get answers for us. As we are now post closing the follow through has been absolutely terrible. Between the lack of communication from Eastbrook - to Daniele not having any clue on how to read all the information in an email - to Matt not responding - to working with a warranty person that we've never met or communicated with before - to working with Joe. It's an absolute mess and incredibly disorganized. The biggest issue is that Eastbrook has already received their money. There is zero incentive for them to complete the work that should have been done in a timely manner. It's not like Meijer and you can bring items back - it's a mortgage. We both feel that Eastbrook as a whole could care less of making things right when they have had every opportunity to do so. Incredibly disappointing.
Very happy with the Autumn Trails community plans. "Condo" living but with plenty of nature around. The options available for the different house plans allows one to make their home unique to them rather than cookie cutter. Chris and Jessica were a pleasure to work with through the process of home building.
It's a well designed process that they take you through from the planning through the design center all the way through. It's really very good.
Top notch staff and process. Have and will continue to recommend Eastbrook to others. Their team made the process as painless as possible and kept in constant contact.
This is the second home I have built with Eastbrook and would definitely recommend them to anyone looking to have a house built
We love our new home and everything about it. Very Happy!
From the very beginning we were impressed with Eastbrook. The building process went well. I loved working with our designer. It was after we were in our house and there were things that needed to be fixed/repaired that caused us some concern. My recommendation to anyone is to stay on top of everything and document all communication. In the end, everything has been resolved.
Yes, I would highly recommend an Eastbrook Home. They are well designed, placed in very well designed communities. They care about their clients, homeowners. I would purchase another one in the future
We would recommend with full disclosure of the issues that we had but also explaining how the issues were addressed and resolved.
I am very pleased with how the preconstruction, home building and post building have gone with no hiccups and full transparency.
Eastbrook builds a beautiful, well-constructed home that feels like home from the first day you move in. Excellent floor plans and many options to choose from to personalize your home.
We are extremely pleased with out experience with Eastbrook Homes. They communicated with us throughout the process and answered all of our questions as they came up. Specifically we would like to point out Kurt (sales) and Chad (construction manager) as people that listened to us and made good suggestions throughout the process based on what we wanted. We also want to say we are especially pleased with a couple of the custom selections that we wanted that were not in Eastbrook's offerings (custom range hood, custom ceiling treatment, etc)...all of those areas turned out exactly as we had hoped. We would not hesitate to build with Eastrbrook again provided we get to work with those two again.
Myles has repeatedly gone above and beyond on several occasions, always quick to communicate and get us answers or a service professional to our property quickly. We feel very comfortable with him and trust his years of experience. I would definitely recommend Eastbrook Homes (and have!) because of the service received from Myles and team.
Eastbrook is a great company. Workmanship is better than I’ve ever seen in other new homes. I will recommend this builder to friends.
Communication could be better on all areas
This was our first time building a new home. Eastbrook Homes made the experience great, even amidst a global pandemic. They truly care about your satisfaction and customer experience. We absolutely would recommend them to anyone looking to build their dream home. In fact we have already begun trying to convince all of friends and family to become our neighbors!
Yes I would recommend, however, I would use my years of building experience and my knowledge of building a home on a lake on a slab foundation and working with Eastbrook Homes to advise the new people building a home on things they should be doing differently and areas they need to pay special attention to when working with Eastbrook Homes.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Eastbrook Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys