The staff have been excellent but the quality of the home I'm not as impressed with.
Entire building process was exceptional. Design center offered wide range of options, staff were courteous and knowledgeable. Construction quality is great and all questions and concerns were handled promptly. Will build with them again without a doubt.
With being likely to recommend Eastbrook Homes to a friend, the quality of the build is good. The people are fairly nice. They do lack with following through.
I’ve had a lot of issues, most have been resolved, but if things were done right the first time wouldn’t have had so much re-work.
After moving to Tannery Bay in Whitehall, MI, we feel we made the right decision. The community couldn't be in a better location and we have made many new friends in the time we have been here. Though we moved into an existing home, we are very happy with the construction and have had no problems.
They build a quality product.
I really enjoyed working with Eastbrook. This was our first time building a house and are very pleased with the results. I would definitely build with them again.
Would point out the following to anyone asking:
Sales process went well,
Design process was rushed and we had an inexperienced designer who provided minimal help and was not knowledgeable of available options (design experience could have been much better)
Constuction process went as well as could be expected with all of the delays due to supply chain issues (COVID related) - Project Manager (Alex Schmidt did a really good job)
Closing went well
30 day follow up could have been better (issues pushed to 90 day follow up)
Would recommend, but will point out the negative issues we experienced
I had very little difficulty with my unit but when the small items did occur, I had very little difficulty when I contacted customer service, my contact(s) or sales agent to get assistance with any problems.
Our house was the first purchased home to be built at the new Eastbrook development “The Villas at Spring Lake Country Club.” We also understand that the Corona Virus has been a big factor in this building processes and probably was responsible for many of the delays with materials and contractors that otherwise might not have been encountered. Overall we are pleased with our new home but there were some difficulties prior to and during the building process. We hope our honest comments in this survey help make improvements in both areas. I also believe there is a difference in a custom builder and large development builder such as Eastbrook as far as quality.
I already have to a couple of friends!
This being my first time building a home, I went into it understanding there would certainly be things that do not go as planned- especially during a global pandemic! When some things did inevitably fall through the cracks, the Eastbrook team maintained a sense of urgency and made me feel like my home mattered in the midst of their highest demand season and a global supply chain shortage. They have robust processes in place, but there is room for improvement to ensure the correct items are ordered the first time and deadlines are met. The room for improvement is the only reason they don't deserve the full five stars. The design center was top notch and helped to provide confidence in the selection process. I did, however, feel a little rushed in hindsight to select my finishes. The warranty process was by far the most organized and efficient aspect of the overall experience. From the scheduling to the follow-through on outstanding items, the process went very smoothly. Overall, it was the people that made up for any of the process related shortcomings. Everyone I worked with (Matt, Chrissy, Myles, Jeff, Stacy) was approachable and eager to please. I would recommend Eastbrook to friends and family!
things weren't done level. the door knob were crooked and tiles weren't cut straight.
I live in West Michigan. I rate them number one because of the service we had. It is very easy to communicate with Eastbrook Homes. It is hard to have issues. They normally follow the contract you have, and they make sure the agreement you signed is what you agreed to and get.
Having never built a home before, we were overwhelmed with the amount of decisions that needed to be made. From the design studio to implementation, the team did a fantastic job of helping us understand our options and helped us to avoid some of the pitfalls of designing a home. The process was well laid out and enjoyable. Their organization of the process is what made it easy. I would highly recommend.
We got an egress window that was a hindrance for my back. The designer should have known that.
The quality of the home is very good. Their customer care is very friendly and always prompt to get back with me. I like the warranty they provide, it is better than most of the companies out there.
The EBH process was efficient and straightforward.
Horrible experience from beginning to end, numerous communication issues.
The whole process was very smooth and efficient.
We have owned many homes across the country, all but one being new / newer construction. Our Eastbrook Homes experience has been our very best. Their structure with the Design Center, and organization yielded a superior result. But of course with any company, people make or break the outcome. Martha was flat out outstanding! We’d have given Eastbrook an excellent 95% rating, but Martha requires an extra credit bonus putting Eastbrook’s overall score to a perfect 100%. She listened well to us, offered creative solutions and was always blazing fast with her responses. Her knowledge and personal skills were fantastic.
Travis was new, but also a huge positive to our experience. Organized, detailed and personable. If either Martha or Travis told us something… we could take it to the bank.
Megan (and Kaitlin & Matt) in the Design Center were professional and dedicated to making our build a personal delight. While they probably were overwhelmed with volume, they worked hard and creatively for us. Our custom changes were embraced. Their suggestions added to the delight we have in our finished build.
After we signed with Eastbrook, our son-in-law and daughter signed to build their own Eastbrook Home. So yes, a wholehearted, recommendation. I tend to buy a modest amount of stock in companies I find outstanding. Unfortunately, Eastbrook is privately held. If they were not, we would own a bit of their stock… thus our highest praise.
I am likely to recommend, but would like Eastbrook to evaluate the warranty/follow-up process.
My experience and that of many neighbors is that Eastbrook cannot be trusted to do what they promise. They use unreliable subcontractors. They also lied for several years on their brochure and website concerning items like the pool and restaurant -- anything to sell lots and homes.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Eastbrook Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys