Installer was very competent and personable.

Cannot get 2 of my windows fixed properly. Plus service request on line sucks don't get a call or response back.

lower the price

Communication could be better. Once we signed agreement, it took nearly 8 weeks before windows were manufactured, and we originally given a 6-8 week time frame for the whole process. Some updates during the manufacturing part of the process would have been nice.

They were efficient with the removal and installation of 8 windows. Happy with the tradesman that installed all of the metal trim, as it was done very well.

MAD CITY SHOWED UP WHEN THEY SAID THEY WERE GOING TO AND DID QUALITY WORK

Everything they did was to please the customer. From time management, to answering questions to fixing anything that we were concerned or not happy with!

We are very happy with the finished install of our windows and patio doors. They took the time to do a thorough job.

I am happy with my new shower.

I love the quality of the door I got.

Honest, professional salesman. Professional, hard-working installation tech. Quality product!

Price is a bit high for most people.

I like the fact that that Aaron and Cole were friendly, but professional at the same time. They knew what they were doing, and were diligent to complete the task in a timely matter. They instructed me how to clean my new windows as well.

Mad City communicates well throughout the project and keeps their promise of on time installation and how long the job will take. We appreciate that a lot!

Crew was very professional, explained things well . When install the shower AJ did an excellent job, was neat & clean & gave me a beautiful new shower that I love.

Very thorough presentation and the representative answered all questions and addressed all concerns I had regarding the project.

Friendly service. Prompt response. Installer was thorough and cleaned up immaculately

Overall disappointment. Expected the installation and products on the same level as the sales

Real pricey but if you haggle enough ....

The installer was very polite and professional! He went above and beyond my expectations! We had two bathrooms done, both were beautiful when completed. No mess anywhere! I was very impressed, and he was a very nice guy! Thank you Wyatt!

Every thing went very well and the clean up was done very well.

It is really too soon to tell how good the windows are.

I feel like the quality of the windows are great and the install went smoothly. Some of the windows didn't open and close properly. For the cost I was expecting the absolute best performance.

They are nice windows and the installers were very professional, but we are still waiting for the window that had to be ordered because it was broken in shipping. I also think we are missing a screen and the one other screen isn't set in tight.

Unprofessional, rude, clumbsy

They replaced a 100 year old window for me and I am very pleased with the look and that it blended very well with the old house.

I was very pleased with my kitchen remodel. From the first contact to the end result everyone was courteous and professional. I especially appreciated it only took five days for the installation!

Contractor arrived promptly at designated time. I had to leave 15min after he arrived to shuttle kids to school. He was very kind and said it won't affect what he had to do. He got right to the demolition and worked through lunch and past 5pm.
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Time it took to put in new shower, quality,
Love the look..

Great installer. Nice person, cleaned up well when finished.

G reat experience. sales was awesome. Installation crew very informative though the Installation. Fast great work. Clean site while working. Very amazing product everything sales said it would be and.more..

Mad City put in cupboards for me. I was satisfied with that work, I called them and had them convert my bathroom from tub/shower to shower only. I am very satisfied with both projects.

Unfortunately our products came warped not once, not twice but three times. I will be honest the communication was not great at all! The field manager was not respectful when I shared my concerns about the product not being up to quality. I now still have to wait for the 4th time for more products to show up to replace the warped products.

Great communication and work ethic

Well trained staff, taking their time and not just rushing through the job

The team knows their stuff. They answer all your questions from sales to service and warranty.

The whole process was not great. I felt a bit deceived when I couldn't get straight answers to my questions.

The guy that came and measured took the trim off my old door and put it in the yard/driveway and never put it back. So not only did I not have trim around my door for 2 months, the installers didn't take it with them when they left. I am responsible for disposing of it.

The doors are priced a lot higher than most things you see at the hardware store. The trim they installed is split, the gaps are not even at all, and the bottom plate that you step on has quite a bit of play in it. There are also quite a few visible holes where finishing nails were used.

Overall, the doors look very nice on the front of my house. I am happy I got them but I was frustrated with the process.

Both the initial presentation and installation were well done.

I would prefer a detailed bill

I liked the way they cleaned up after themselves when they finished

Great setup and clean up

AJ Allen was our installer. He did an excellent job. He spread his canvas all over the floor from the front door to the bathroom to prevent dust, dirt or anything else from getting on our rugs. He then went right to work measuring and taking out the bath tub and then the walls to put in the new shower unit after replacing the pipes. He worked hard all day to finish the job on time. He coordinated his breaks with the time when he had to wait for things to dry up and settle in. Every time I had questions, he had answers. When he was finished with a part of the job, he would sweep up the messes, wipe the walls and take the trash out to the truck and then start with the next part of the job. I was very impressed with his accomplishments and getting the job done in one day all by himself.

Nick is very professional and did an outstanding job. He is a very hard working young man

Good quality great upgrade great installer

Very helpful and answered all questions

I am over pleased with how everything turned out. If anyone asked me for recommendations I would definitely tell them about Mad City.

Yes, if they can make their installation better and their cleanup better.

We love the shower. So we would recommend Mad City.

The installers were very professional and treated my home well. They were clean and left the windows and surrounding areas clean as well. I will definitely call them when I'm ready for my next project.

Very pricey. There are lots of choices out there. When not financing I think we could have been given a better break.