Cannot get 2 of my windows fixed properly. Plus service request on line sucks don't get a call or response back.

lower the price

Communication could be better. Once we signed agreement, it took nearly 8 weeks before windows were manufactured, and we originally given a 6-8 week time frame for the whole process. Some updates during the manufacturing part of the process would have been nice.

Payed $13,000 and the window we originally chose was incorrect when they installed it. Had to have technician come and put film on clear part of window that was supposed to be frosted. Film did not match top section, but just wanted the job done already. The shelf that was supposed to be included was not installed. Currently still not installed.

They were efficient with the removal and installation of 8 windows. Happy with the tradesman that installed all of the metal trim, as it was done very well.

MAD CITY SHOWED UP WHEN THEY SAID THEY WERE GOING TO AND DID QUALITY WORK

Everything they did was to please the customer. From time management, to answering questions to fixing anything that we were concerned or not happy with!

We are very happy with the finished install of our windows and patio doors. They took the time to do a thorough job.

I am happy with my new shower.

I love the quality of the door I got.

Honest, professional salesman. Professional, hard-working installation tech. Quality product!

Price is a bit high for most people.

I like the fact that that Aaron and Cole were friendly, but professional at the same time. They knew what they were doing, and were diligent to complete the task in a timely matter. They instructed me how to clean my new windows as well.

Mad City communicates well throughout the project and keeps their promise of on time installation and how long the job will take. We appreciate that a lot!

Crew was very professional, explained things well . When install the shower AJ did an excellent job, was neat & clean & gave me a beautiful new shower that I love.

Very thorough presentation and the representative answered all questions and addressed all concerns I had regarding the project.

Friendly service. Prompt response. Installer was thorough and cleaned up immaculately

Overall disappointment. Expected the installation and products on the same level as the sales

Real pricey but if you haggle enough ....

The installer was very polite and professional! He went above and beyond my expectations! We had two bathrooms done, both were beautiful when completed. No mess anywhere! I was very impressed, and he was a very nice guy! Thank you Wyatt!

Every thing went very well and the clean up was done very well.

It is really too soon to tell how good the windows are.

I feel like the quality of the windows are great and the install went smoothly. Some of the windows didn't open and close properly. For the cost I was expecting the absolute best performance.

They are nice windows and the installers were very professional, but we are still waiting for the window that had to be ordered because it was broken in shipping. I also think we are missing a screen and the one other screen isn't set in tight.

Unprofessional, rude, clumbsy