Great product, courteous service

Mad city listens to the customer and responds immediately. Use them!

Make it more clear what work you will be doing, and what you won't be doing.

The guys did an awesome job putting in the windows and working around our bushes and the air conditioner.

Everything was okay except our first scheduled appointment for the installers no one let us know they were in an accident and had to reschedule while my wife was just waiting until she told me to call.
The installers didn’t clean up the best. However the lead installer called the field manager and they asked if they cleaned up well enough. I felt pressured to say yes because he was right next to me and I don’t like confrontation. Not to mention a leaking window and caulk missing around windows

Everyone was very professional. The windows look amazing.

The young men that put in our doors 🚪 did a wonderful job.

We feel the charges were not transparent and the salesman mislead us. We ended up paying almost 2 times as much as we.expected after having to sign a revised order on the day our son died. Very unhappy and out a lot of money.

Very good product & EXCELLENT STAFF and customer service and sales team! Thank you so much !!

Good experience

Very good experience start to finish

The project manager came to see that everything was going well and asked if we had questions .

They were very professional, and the sales team was not pushy at all. They were able to work with us, and meet us where we were financially, so that we could have quality windows in our home.

Installers were very, very nice. Very professional! You could tell by the way they worked they made meticulous cuts on what needed to be cut and took a lot of pride in their work when this began I never heard of Mad city, but my salesman who I can’t remember his name I think it was Jason. Showed me how triple pain windows would be the best way to go and how the heat doesn’t come in and he gave me a whole tutorial on windows. The windows look so good that as soon as I can afford to do the other ones I’m gonna do that too.

Well, between the salesman, your website and the installer, none of you match from what I was told and saw online. Needless to say, I am happy with my shower for the most part Only issue I have is there is no handle to open the shower door from the inside. Also was told I'd get a squeegee to clean off the glass doors but that's minor. I'm still very happy with my new shower.

My wife and I are very pleased with the walk in shower. We have a small bathroom and we are so
happy to have the tub gone.

Little high on the price

The whole process was top notch. From sales to installation the staff was friendly, respectful, and very professional. You can tell they take pride in the company.

Everyone was very eager to keep me informed on the installation.

The team worked together throughout the installation. They were respectful, addressed questions, and were always ready to help each other. The job was finished on schedule and the door not only looks good but works. The team all seemed happy to be on the job.

Excellent job done! Very professional and great customer service.

Installer was very competent and personable.

Cannot get 2 of my windows fixed properly. Plus service request on line sucks don't get a call or response back.

lower the price

Communication could be better. Once we signed agreement, it took nearly 8 weeks before windows were manufactured, and we originally given a 6-8 week time frame for the whole process. Some updates during the manufacturing part of the process would have been nice.