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Of 19 respondents, 19 left a review.
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Recent reviews
HALL S.
Too expensive & not organized at all!!!!
Response
Dallas Automatic Gate Hello Mr. Stroud,
Thank you for working with us and bringing your concerns to our team. We would have liked to speak with you prior to the review, but sometimes it just doesn’t work out that way. We believe we provided a positive resolution to your gate issue and hope to provide future repairs as you may need. We apologize for our technician not calling or knocking on your door when they arrived. We do provide a text and email when the technician is on route and direct our techs to call when on site for residential clients. We can track our text/emails as they are automated based on the app we use, but on site calls we must rely on our technicians to complete. We will provide additional training to our technicians for on-site calls.
Lisa L.
Easily diagnosed the problem with my residential surveillance system. Spent time explaining the problem and answered my questions. Representatives were kind and scheduled at a convenient time for me.
RICHARD S.
Greg P.
Real S.
FRED D.
Richmond
AMERICAN
Storage
Custom S.
HARDCASTLE S.
Review in ROYSE CITY, TX
Response
Dallas Automatic Gate Hello Harjit, We appreciate the feedback and believe we have rectified your issue with our calls. Our first call was to place your gate back on track as it had come off. We placed the gate back on track and performed a standard maintenance while on site. In this maintenance we check the chain and tighten/loosen as needed. Operators require min/max droop based on linear footage and our tech must have noticed yours was below the threshold. We tightened the chain and about a week later received a call from you for a snapped chain. We don't believe this is due to our maintenance, but after our conversation we have warrantied the second call and repaired the chain. Thank you for your business and we hope to provide services in the future.
Response
Dallas Automatic Gate Thank you Cindy! We appreciate your trust in using Dallas Automatic Gate.
Automated S.
HOUND H.
STORAGE S.
Jones B.
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