They did a good job on selling the product but following up after the project was completed and providing proof of warranty has NOT occurred. Quite frustrating that no phone calls are returned with the requested paperwork.
You can't go wrong with the quality of materials and workmanship. Super friendly and helpful employees.
I was very satisfied with the job that got done. I was very satisfied with their approach. They took a chance and I appreciate that. I have so many offers for my house now it's unbelievable.
DaBella was very professional and I look forward to working with them again.
I was very pleased with the way I was treated and I would recommend this company to anyone.
Everything was great. The guy that came and did the work was awesome. It took longer than we had hoped, but they did tell us 4-6 weeks.
They were very flexible in their pricing.
The representative did not return my phone calls after the contract was signed nor provide necessary services as needed. The contractors they hired for my project were also subpar.
Wonderful customer service.
Received strong support, questions always answered, may not have been the lowest bid, but they have always been there for us.....
They need to manage subcontractors better. They need to improve on communication so that DaBella appears to be the prime contractor.
Overall, they have great service. The contractors did nice work.
Great service and very professional - just waiting for my Warranty Certificate then I'll be totally happy!
I had a great experience with the company, they were very easy to work with and very responsive. The managers were very easy to work with.
Ultimately the installers did a good job. BUT, it took MONTHS to get our project going. Multiple phone calls, no info, took days for people to get back to us. Finally the siding was delivered, then it sat in our yard for about 6 weeks before the installers came. Then SURPRIZE, two planks in, we realize it's two different siding. So, we worked with what we had the most of, then they had to pause to order more. So, another 6 weeks, and I've no response from anyone. I even left a voicemail joking asking if I was 'being broken up with?" because no joke, no one would call me back. Finally, one day, without notice, an install team is at my door. they finished the job. But leave about 10 planks of hardy back in our yard, and some other supplies. sooooo....
We were not adequately informed about the product that the salesman sold to us. He switched products and colors on us without ever returning to our home to discuss the changes. The salesman did not communicate effectively with us after the job was done. The seams in the vinyl siding that was put on our home look absolutely awful. If my salesman had been honest with me about this product, I would have NEVER chosen it.
DaBella made the entire process, from materials selection to install, easy to do.
Everyone is polite, professional, and the ability to get financing for a roofing and now a gutter project is good.
The process was really smooth.
I was okay with the siding but the bathtub was wrong. It's not what I ordered and when I called them out to fix it, they brushed me away.
The crew was very efficient and did a nice job. They got it done right on schedule. They showed up when they were supposed to and worked all day. They did fine work.
Communication was horrible, the guys who did the job are excellent but I've had 5 project managers on the span of month,
Great work received comments from neighbors about the look of our new roof.
The crew that installed my new roof were excellent
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of DaBella as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys