The experience was overall terrible and I would recommend that anyone else steer clear. Problems with DaBella included:
1. Financing Paperwork submitted with wrong price
2. Failure to communicate scheduling resulting in a no-call no-show
3. Failure to return calls within 48-hours on no less than 5 occassions
4. Job was scheduled nearly 2 months after the time I was quoted at the door
5. When the job began, the contractors that DaBella hired were unable to finish in time because materials were delayed. the 1-2 day job became a 4 day job and I'm still finding nails in my yard (where my dog plays) and the driveway.
6. Jared @ DaBella told me I can expect reimbursement after completion of the project for all of these troubles but no project managers will return my call.
I highly recommend DaBella. I think they did a great job.
The materials were good, and they did a good job. However, they left the plastic wrapping and staples in my yard after the job was completed.
They did a professional and efficient job. My home's siding looks great and will undoubtedly get me more for my home when I sell it in the future.
They should offer additional color options whenever possible.
Working with DeBella on our window and siding project was a pleasant experience. From the consultation to the completion of the project, they were helpful and prompt. There is a lot to juggle when working with several subcontractors to complete a job of this magnitude. It was good to know that I had someone I could reach out to and get an answer from when there was a question or concern.
They did a good job on selling the product but following up after the project was completed and providing proof of warranty has NOT occurred. Quite frustrating that no phone calls are returned with the requested paperwork.
You can't go wrong with the quality of materials and workmanship. Super friendly and helpful employees.
I was very satisfied with the job that got done. I was very satisfied with their approach. They took a chance and I appreciate that. I have so many offers for my house now it's unbelievable.
DaBella was very professional and I look forward to working with them again.
I was very pleased with the way I was treated and I would recommend this company to anyone.
Everything was great. The guy that came and did the work was awesome. It took longer than we had hoped, but they did tell us 4-6 weeks.
They were very flexible in their pricing.
The representative did not return my phone calls after the contract was signed nor provide necessary services as needed. The contractors they hired for my project were also subpar.
Wonderful customer service.
Received strong support, questions always answered, may not have been the lowest bid, but they have always been there for us.....
They need to manage subcontractors better. They need to improve on communication so that DaBella appears to be the prime contractor.
Overall, they have great service. The contractors did nice work.
Great service and very professional - just waiting for my Warranty Certificate then I'll be totally happy!
I had a great experience with the company, they were very easy to work with and very responsive. The managers were very easy to work with.
Ultimately the installers did a good job. BUT, it took MONTHS to get our project going. Multiple phone calls, no info, took days for people to get back to us. Finally the siding was delivered, then it sat in our yard for about 6 weeks before the installers came. Then SURPRIZE, two planks in, we realize it's two different siding. So, we worked with what we had the most of, then they had to pause to order more. So, another 6 weeks, and I've no response from anyone. I even left a voicemail joking asking if I was 'being broken up with?" because no joke, no one would call me back. Finally, one day, without notice, an install team is at my door. they finished the job. But leave about 10 planks of hardy back in our yard, and some other supplies. sooooo....
We were not adequately informed about the product that the salesman sold to us. He switched products and colors on us without ever returning to our home to discuss the changes. The salesman did not communicate effectively with us after the job was done. The seams in the vinyl siding that was put on our home look absolutely awful. If my salesman had been honest with me about this product, I would have NEVER chosen it.
DaBella made the entire process, from materials selection to install, easy to do.
Everyone is polite, professional, and the ability to get financing for a roofing and now a gutter project is good.
The process was really smooth.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of DaBella as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys