Jason and Kyle did an outstanding job and helped us out with a leak that needed our attention. We love our bath tub & shower and it exceeded our expectations in so many ways. We are very thankful for their expertise!! Could not have been any better!

We are pleased with the quality of the product, installation and craftsmanship.

After giving the initial payment and being told it would be 2 or 3 months at the most we never heard from anyone for almost 5 months when they called one morning to say they were coming.

They were efficient, got the job done, and we are happy with the finished project. They improved what we had because it was old, and now its new and fresh. The two of them did a good job, seemed to know what they were doing, and there were no problems.

A few items were not completed satisfactorily. The worker sent told me he spoke no English. He was alone and called someone to interpret for him who struggled himself with English. A key item that I was promised would be fixed was not. Worker told me it could not be fixed, contrary to promise. A second item needed to be replaced and was not. I emailed the project manager who didn’t respond because he was locked out of his computer for 2 weeks. An unlikely and unfortunate scenario difficult to wrap my head around.

Our Product Specialist Joe Partridge no longer works for your company. When we called to change specs of our order, Matt (?) informed us that he could not go by what was on a “written on piece of paper” even though we said we could email it to him. After a 1/2 hour discussion with him and he didn’t want to listen any longer, I frustratingly said, fine we’ll just cancel our order and his reply was “up to you, there is a no refund clause in your contract”. Because of his blaise attitude, we will not be continuing any business with your company. Too bad, as Joe discussed with us the replacement of our downstairs shower and new flooring for the bathroom and utility room.

They were a superb company.

Installers arrived three hours late. Had to come back the next day as the wrong sliding glass doors were put onto the truck. Had to take a sick day for the second day after a vacation day the first day.

The price was higher than locals. The initial installers missed details.

They took three months to complete a small bathroom which was very inconvenient for us. The so-called coordinator was rude and did not take responsibility for things when she made mistakes and then blamed me. She needs customer service etiquette.

Cracker Jack installation team, terrible communication from home office

Workmanship was excellent and material quality was very good. Sales experience was a bit offputting. Started with a ridiculous price and came down to an acceptable price (nearly 50% lower) after 40 minutes of my wanting to walk away. I still think I paid a bit more than I should have, but am close. The salesman should have just started with the best price and saved us both some time.

Perfect job. It's beautiful! I love my new shower!

Crew were on time , very professional, completed everything on time and left the site clean. They explained the new features. The video of the plumbing to prove no leaks was I great idea.

They have very professional workers. I appreciated that, when they were finished, it didn't look like anyone had been there. They were clean and orderly.

The due date they gave me was way off.

As the product is nice and we are happy with our new shower, the price was too high for the materials used.

The whole process was very detailed, and they were professional and courteous. The two installers were incredibly diligent, worked very hard, and did an extremely good job. We are very happy with it.

I am very satisfied with the quality of the work.

The new shower stall was very well installed by two skilled, hard working, guys, The main reason i would not recommend Long Baths to a friend or family member is that I believe the price was too high. The original price I was quoted was over 16 thousand dollars so when I said the price was too high the salesman said that he could reduce it too a little less than 12 thousand dollars with discounts. Even 12 thousand dollars I believe is very expensive for a one day job to remove a bathtub and replace it with a shower stall.

I thought they were a little expensive.

Very expensive

They're professional with a strong background.

The crew did not come equipped to address the small holes they left in the walls. They had no spackling compound.

I would definitely recommend Long for a bathroom tub to shower project

Everyone was wonderful and professional, but for the amount of work that was completed, I thought it was too expensive. After seeing the completed project, I just don't think I got a huge bang for my buck.

I loved how efficient and fast that they were able to help me.

The information the salesman provided was very well-informed. It was worth the time and effort.

I am likely to recommend Long Home Products to a friend because they did a wonderful job and were very responsive to the issues I had and resolved them well.

I will recommend Long Home to my friends that just purchased a home. You are a company of your word—you do what you say you will do and when you say it will happen. You can be trusted. Thank you.

We are extremely satisfied with the whole process.

I would recommend the shower install because the shower is excellent but warn my friend that I believe the product is overpriced from Long Homes.

I already have and will continue ..

At the time, the salesperson had a funny sales tactic. He stated it would be a $24,000 job, and I was thinking it would be $6,000–$8,000. He stated that if I went and posted something on the internet, he would drop it to $18,000. If I did something else, I could get it down to $16,000. He then asked me what I thought it was worth, and I just said $12,000. He stated he has done $12,000 jobs before and asked what I thought of $14,000. At that point, I was tired, so I said okay. It was fine. The shower is great. The guys who did the installation would get 5 stars for the installation. They were two guys from Brazil, so their English was not great, but the guys did first-class work. They were very nice, polite, and clean. The salesperson was a nice guy, but the sales process was very poor. I wonder about the price I paid of $14,500. I am not a builder or contractor, so I do not know what things should be, but it seemed outrageous, but I agreed to it, signed the paperwork, and paid for it.

I think I overpaid for what I got. I would not recommend them based on that fact.

I don’t know anyone currently looking to do any home improvements.

The sales representatives who visited our home were excellent, but I had a disappointing experience with the installation team. The final product installation was of low quality, and I've encountered several unresolved issues with the company. The black grouted subway tile panels display faded line work and inconsistent printing, resulting in a subpar finished product.

Furthermore, the installers didn't have a matte black drain cover to match the rest of the shower hardware. They promised to order the correct one and return to install it. However, it has now been over a month, and I have not received any communication regarding the drain plate replacement.

To make matters worse, during the installation process, the installers accidentally cut through the ceiling of the room below, leaving me with a damaged ceiling that also needs attention.

I promptly contacted the company to address the poor quality of the panels and the ceiling damage. Kassidy assured me she would take care of it. New panels were ordered, but upon their arrival, they were identical to the ones I currently have. Kassidy conducted quality control as I had requested before scheduling. She mentioned that the matter would be handed over to the sales department to contact me, but it has been weeks, and I still haven't received a phone call.

At this point, I've already begun making loan payments for the shower, even though it remains incomplete.

Excellent product and easy to understand how the shower would be constructed

I think the workmanship was very good. The shower looks excellent. The coordination of the project was very poor. My project is still not completed because the shower head is faulty and needs to be replaced.

I am likely to recommend Long Home Products because the installation crew was fantastic. They were on time and finished the job as promised. They were very inquisitive to make sure I got exactly what I was looking for.

From the first day everybody was polite, great and made sure I got what I needed. The only issue I had was that the two installers did not speak English. They were great installers, they just had to reach out to the translator when I had questions.

Very well done.

Everything was done well, but it looks like they used pliers to attach the shower head. It is scratched up. It is not very bad, but I noticed it was not done the right way.

Long Home Products exceeded my expectations. The representatives that came out were patient, kind, and knowledgeable. I would definitely recommend them to family and friends.

The installers were less than I expected.

They told us it would be four to six weeks when they were here, and it was eight weeks, and I didn't get a response until I called the company and asked when it would be done, That's problem number one. The other thing is that when they did come, the technicians or installation crew did a lousy job. They didn't know how to work with some of the materials; I had no water for two days, and they had to put holes in my wall in order to fix it. I would not recommend Long Home Products to a friend.

I am very satisfied with the product and the installation.

I'd recommend that people shop around and compare the various companies that offer this type of 'service.' before committing to the first one that walks in the door, regardless of the 'upgrades' offered for 'signing the contract right now.'

They were very professional. I loved the work. It was beautiful. They were punctual. The only negative feedback is the workers were unable to communicate because they didn't speak English. Overall, their work was great.

They were very fast, efficient, clean, professional, and timely. They did a great job overall, and they were polite. They also reached out regarding other issues