Very Professional

The gentleman and lady who came were wonderful, very respectful, and patient.

Well, we started out late, more than an hour after the “window I was given” which was ok. The foreman was strong, courteous and knowledgeable. The other two did not speak English so it was very frustrating. The woman did not pack or unpack carefully. On arrival, she just stashed items in closets and rooms where they didn’t below. She was in a hurry to unpack picture frames, and just stacked them, causing several to be damaged. The foreman eventually corrected her. We paid for three people but actually got 2-1/2 because she didn’t move anything.

Every contact was easy and informative from the office staff to movers

Read on...

Fred and Leslie are awesome, we were given great service, they were able to accommodate us on a last minute move and their pricing was great.

I will never use a moving company, the only time I have had no issues is when I pay for a pod and hire packers.

I think Craig Van Lines is great.

Craig Van Lines made moving out of

They were responsive, professional, and did a fantastic job! Highly recommend!!

They don’t waste time. They hustle but I feel at times they are a little rough. I will recommend them.

I've made a complaint, but they did not call me back. I don't believe they gave me an honest appraisal, and assessment when they came out.

The whole experience with Craig Van Lines was outstanding. From the bid through the move they were all professional, courteous and prompt. Totally satisfied!!

I would recommend Craig Van Lines to everyone. They were professional and went above and beyond to see us through our move.

I try to support family owned businesses when I can. A representative from Craig arrived at my house to give an estimate. He checked all areas inside and out of the home. I went with Craig based on their advertised '80 years of experience' and estimate cost. I was told it would be a 2 day move and I provided all necessary information on location of move. One day to pack and one day to unload. It was not communicated to me that the actual truck loading would be done on day two. This meant loading started at 9:30am day 2, a two+ hour drive and then unloading (which went until 8:30 that evening). There was poor planning and communication from beginning to end.
When the movers arrived to load evidently they couldn't get the door to the truck open (latch frozen?) my husband heard a loud banging and went to enquire where he saw that a worker had helped himself to our tools, used a hammer to bang on the lock, broke the claw off the hammer and was trying to put it back when my husband appeared.
Regarding the estimate:
When the packers first arrived they were surprised they were packing a house. They stated that they thought they were going to pack an apartment and would not have enough boxes. More boxes were brought to the house (and added to the bill). When they completed the packing they stated that they did in fact have lots of boxes left unused.
After the original representative came out to give the estimated we either sold or donated the following- 2 solid wood dressers, a wood dining table, 8 dining chairs, 3 counter stools, an 8x8 wool rug, and 8x10 wool rug, a coffee table, and 3 shelf unit, a wood futon, a sofa and love seat and a heavy vintage oak desk. These items were removed from the house AFTER the estimate was made. Nothing additional was added to the home. When the move was finished I was presented with a bill that was over $3,000.00 higher than the estimate, I was told this was because the weight changed (was heavier) Since so many items were removed after the estimate and before the move this suggests to me that the estimator was either incompetent to be so far off, or this was some sort of 'bait and switch' scheme. I did send and email to the owner of the company about this and it went unanswered.

The team from Craig‘s made a very difficult double move so smooth, and they were so supportive and creative about solutions we needed to have in place. I’d never use anyone else.

This is a local company and they can ship Nationwide without farming out the move to the large Nationwide movers. They maintain control of your belongings and they have a vested interested providing good customer service.

From start to finish, the process was smooth. Cindy was helpful, attentive, and responsive at every turn. Eddie was fantastic! He & Jorge were thoughtful and careful with my things. My sister received the shipment the following day. She said both Eddie & his assistant (I did not catch her name) were great. I would recommend Craig Van Lines to anyone needing their services.

We hired Craig Movers based on the good reviews. Fred came and gave us a reasonable estimate that we accepted and scheduled the packing date and pick up of the car. The packers used way more boxes than Fred estimated. Many boxes had 3-4 items and filled with paper. One huge box had 3 small trash cans and a bath mat stuffed with paper. That was repeated over and over. So much wasted materials and the estimate was $1500 less than the final bill we were presented with. All the difference was in the packing. We were told that dressers and end tables could move with the clothes in them. I would have packed my own clothing rather than have men going through my lingerie and packing it—- and then being charged for it. Information given by Fred did not match what the packers did. We were disappointed how this ended up—we certainly expected more from a company that was highly rated.

I would not recommend Craig Van Lines. In fact, I’m going out of my way to leave negative reviews to help anyone who is considering Craig Van Lines steer clear.

They are very responsive. The front office is great. They are very attentive to issues. Their customer service is great. I got my stuff back and didn't have any issues. It's all been good.

Came in person to give an estimate, completed the job professionally and thoroughly, and came in under the estimate. Turned a stressful event into a simple one. Couldn't ask for more!

A very responsive and efficient and truly Family directed Company.

Always very professional and accommodating. We have now used them for four moves in a row, and prefer Craig over other movers, particularly in the military. Several of our military friends have used them as well.

Craig Van Lines did a wonderful job with our move. They were fairly priced, on time for both pick-up and delivery, and overall our move was handled superbly! I would certainly recommend using them for your move!

I highly recommend Craig Van Lines for all of your moving needs. They are second to none from initial scheduling to delivery. I recently had the privilege of working with this company on an in state long distance move and could not have been more pleased. I immediately knew that I wanted to work with them after Mr. Fred Craig completed the estimate. He was extremely professional and empathetically worked with us from day one on a challenging move that required a lot of flexibility due to variables outside of our control. Whenever an outside challenge arose Mr. Craig and his staff were courteous, compassionate, and flexed with us to find a solution. Ms. Cindy and the office staff were responsive, timely, and easy to communicate with. The moving staff were great to work with, efficient, and many have been with the company for many years. Manuel, on of the team members who helped us packing,loading, and delivering has been with the company for over 20 years and was extremely hard working and helpful. Cost was hands down the most reasonable and commensurate with the great service provided. Haven’t experienced a company with a greater customer experience and I hope to have the pleasure to work with these great people and company again.

I used Craig just 6 months prior to this move and they were outstanding!! I was not expecting anything less this time so was disappointed.
My two beds, one a sleep number was incorrectly set up.
To their credit, one of the Craig men came right out. It is an incredibly heavy bed and yet on his own, he moved it. He also was able to fix shelves in an inexpensive storage piece I could not dislodge.
Sadly, once he left, I realized that the bed had been pushed up against the wall making the tilt feature inaccessible. I had to move the bed myself which was close to impossible.
I also had to move my son’s bed in order to access the tilt feature and get the remote which, although attached, was under the bed in the middle.
As I unpacked further, I noticed a knob on the dining room furniture was badly bent.
I accept responsibility for not knowing enough about my Sleep By Numbers bed, however on my first move there was absolutely no problem with the bed.
I also know I should have checked all items for loss or damage as the clips for a bookshelf are missing so the shelf cannot be used until I buy clips.
Although the people are wonderful, I am still disappointed overall.

This is the fourth time I've used Craig Van Lines. They always show up on time and knock the job out quickly. I pack the boxes and use the strong backs of Craig Van Lines to move out and into the new place. Prices are much less than their competitors! Give them a try! Craig C.

We always recommend Craig Van Lines to friends and family due to their consistently great outcomes.

Hiring the Craig Team was absolutely the right decision!
The guys were great. They arrived on time. They were conscientious, worked tirelessly and did a great job. I have hired other movers in the past and this team was the best.
I will definitely hire this team again!

The delivery was not on time for the date we agreed on. The people who were offloading left early, in my opinion.

They were quick and got the job done quicker.

They were incredibly professional. Any move is very emotional; I felt as though the actual movers that came out understood that we were moving from a home that we had shared with our seven kids for the past 20 years. They clearly picked up that I was pretty emotional and were quite kind about it.

This was the third time I have used Craig Van Lines, and every time the move went exceptionally well!

Great job!

Having done 20 plus moves in my military and Federal service career, Craig Van Lines were head and shoulders over all the rest. From the appraisal to the storage to the packing and delivery, I couldn’t have asked for more. Over 20,000 pounds and not a scratch or break. Amazing company. My very strongest recommendation!

I just started using them, and I am pleased with their services! They are a good moving service to use.

Every part of my relocation from Northern Virginia to Florida was perfect. The initial contact with, and estimate from, Mr. Craig was excellent. His demeanor and approach was calming and reassuring. Logistics were handled by Cindy & Terri. Communication was excellent, with plenty of advanced discussion regarding pack out and delivery dates and time. Finally both pack out and delivery crews were absolutely the best I have ever dealt with. All items were handled with care and not a single item of furniture or furnishings were damaged or misplaced.

Craig Van Lines did an excellent job, nothing was broken, the teams were professional and easy to deal with.

price - performance couldn't have been better

They come across as very easy to contact, personable and professional experience, but in the end, they are just like any other moving company.

They put my belongings in a storage unit to wait for another half-load to go in the same direction, and promised me it would just be days. Weeks later I had to call them to get my belongings and when it arrived it was just my belongings. There never was another half-load. Which means they loaded a truck, unloaded the truck into storage and then loaded another truck for nothing. It’s probably how my very heavy porch umbrella stand got lost in the move.

To make things more aggravating, only the driver of the truck was there to unload. Took over an hour to find another “mover” and that’s only after I called Craig and insisted they find an additional mover instead of making the driver find one.

The personal contact card I was given at the pitch to use this company always went to VM and never a call back from it.

Great experience from the initial survey, the packing teams through to the actual move. All done quickly, professionally and at a good price. Fully recommend.

This is a wonderful family owned business. I highly recommend them.

Had a great experience with Craig Van Lines! The entire process went smoothly from my estimator, office staff and the crew. Will definitely recommend.