Craig did an excellent job on my steps. He performed the work in a very professional manner and kept me informed throughout. He responded to my phone calls in a timely manner which I have found to be unusual these days with others. I would have no hesitation on using Craig for work in the future.
Craig was very professional. With his expertise, he's a master craftsman.
They were excellent, and came immediately. The job was top-notch and professional.
I was completely satisfied with projects Craig completed for me. Reasonable price, good design and accomplished in timely manner.
Craig was awesome to work with, and definitely took pride in his work. He listened to what we wanted, and wasn't willing to cut corners on the final product, but knew where to cut back to keep the budget on track.
My husband and I have been very pleased with the quality and the workmanship of Craig Custom Builders. We are very happy with their ability to source products and materials for us. Our Project coordinator was also a big plus. We highly recommend Craig Custom Builders.
The quality of construction, attention to detail, outstanding, clear, and timely communication, very tidy work site, and use of very professional subcontractors. Also, as a team, Kevin Frasco and Rosemarie Wilson fulfill all your needs and expectations over the course of the job and work very well together. Overall a very satisfying experience. We love our new home!
Areas For Improvement - None
Areas Of Satisfaction - 3rd time I've worked with them and each time work has been professionally completed, site kept remarkably clean
Craig Custom Builders and all of the trades that worked on my project were professional and courteous. The process of designing the space, suggesting materials, transparency of cost estimate and scheduling the job was excellent. We're most satisfied with the completeness and quality of workmanship - our punchlist was VERY small. We ended up with a space that surpassed our expectations. I have no doubt that I would work with them again on any future projects.
Areas For Improvement - None
Areas Of Satisfaction - They usually thought of everything, down to the smallest detail, and presented us with the decisions we needed to make.
Lead Source - Online and word of mouth.
From start to finish there were no surprises. Kevin Frascoe delivered on every promise that he made. He made the schedule and adhered to the it. He communicated with me regularly about the whole process. The results were better than I expected.
Budget - He started out with a price, and actually found a way to make it cheaper and checked with an engineer. He saved about 20% of the price, which is significant savings.
Clean & Safe - 5-They were very very good. They put down materials to protect everything besides just keeping the site neat.
Areas Of Satisfaction - I liked the scheduling. And I have to say his paperwork was so detailed and neat. When he did the draw, he had the price and gave me an invoice from time to time like once the job started and when a section of the job was completed. He had every single receipt, a recap page, and a page where fees were. The paperwork was so neat. They had a very organized and responsive office.
Our experience has been great. Kevin is very professional,friendly & experienced. His project manager,Rosemarie is priceless, with her background in design,her advice on materials & color are impeccable. Could not have made all decisions on this project without her input. I would still be deciding on tiles if not for her help. All sub-contractors,fantastic,trustworthy,great work by all!
Areas Of Satisfaction - The whole experience was a pleasure: everyone involved in our project was professional and courteous, and we are very pleased with the quality of their work .
Additional Comments - We are in the process of using them for another project.
My experience with Craig has been an excellent one. They are all about quality and superb craftsmanship. The quality of the materials and integrity of the workers also impressed me very much. All of these attributes are so important and that is why I feel I made the right decision going with Craig Custom Builders.
Trust - That is especially is a 4.
I highly recommend Craig Custom Builders. They were extremely professional and on time, They kept our house so clean. Every day we came home, we saw no debris, garbage, or dust in the construction site. It was fabulous. All the extras that Kevin suggested came absolutely perfect. Rosemary was extremely helpful. I can't say anyhing bad about Craig Custom Builders. It was, beyond expectations.
Construction Quality - We are more than satisfied. They were the best we've worked with. We've done this a lot, remodeling in different houses, and they were beyond our expectations. The expertise and quality is the best. We highly recommend them.
Additional Comments - I'm sitting here in my new kitchen now, and I love it.
I was totally satisfied with Craig Custom Builders. They did an excellent job. I wouldn't hesitate recommending them to everybody. Anybody that uses them will be very happy. The job was perfect.
Problem Resolution - There were no problems to address.
Craig Custom Builders staff are professionals in their craft. They planned and executed the job as designed, and within cost. They are courteous, kept me informed and worked with me on selection of items and appointments. I could not be more pleased with the beautiful work they completed. I have already recommended CCB to friends for their building needs.
After a very destructive fire in our 3 year old home we interviewed 4 general contractors to make the repairs.We immediately felt comfortable with owner, Kevin Frasco and were impressed with the pictures of his past projects, and awards. After hiring Craig's we decided since we were going to be out of our home for an extended time due to the necessary repairs, we would add a list of custom changes we had been planning over the next few years. Kevin's sub contractors, were all professional, friendly and courteous. Their attention to detail is wonderful, and shows.Rose Marie, Kevin's assistant, was with me every step to choose tile, paint colors, fixtures, lighting, etc. I soon depended on her expertise, knowledge, and impeccable taste to make the many selections. Everyone who sees my house is throughly impressed. I would highly recommend Craig Custom Builders!I LOVE MY HOUSE!
Professional & Organized - Yes, I believe this is an attribute that set Craig Builders apart. Having an organized project manager was key to our project runningsmoothly. We had ample time to make decisions on tile, colors, etc.
Budget - We knew what the project would cost going in and with any change or add-on we knew ahead of time what it would cost before the agreed upon work began.
Construction Quality - Our experience showed that they do not cut corners on workmanship and materials and in todays economic environment that is something to be noted.
Communication - Extremely so. They use technology to help ensure everyone is on the same page, whether it be with questions, scheduling or updates.
Punchlist - Not only was it completed, but they encouraged you to keep a list of any itenms that needed to be fine tuned or corrected.
Overall Experience - this was my second major project with Craig Builders. It was a great customer experience. They made it pretty easy. The customer needs to understand going into it that their lives will be disrupted a bit by having a renovation in their home.
Additional Comments - The Craig Builder's team is great at keeping communication lines open with their clients. From a building project perspective, this is vital to a mutually smooth running job for both the client and their team
Letter of Recommendation - To Kevin, Rosemarie and the entire CCB team:This note expresses our grateful appreciation for the extraordinary work that you put into our recent addition. As "repeat customers", we already knew to expect professional results, top craftsmanship and great customer service. However, the enhancements that you made to ensure the project had a "custom" look far exceed our expectations! These enhancements include, bur are not limited to: - Gorgeous wood bead board ceiling over our brick patio - Maintenance-free material selection and custom installation of our deck expansion - Quiet and efficient HVAC system to ensure my Mom's comfort in her new bedroom and bathroom As we said, the completed work is extraordinary and we are very proud to recommend you and your team to future clients. Any homeowner can purchase a set of drawings from an architect; it's how those drawings come to life that really counts!With our best regards, Sue and Gregg Malanga
Additional Comments - It was a really great experience! I don't have one bad thing to say. It was real quality work and the people were very personable!
Additional Comments - They are true to their word.
Expertise - CCB truly understands every aspect of home building. There was no on the job learning. They are experts.
Construction Quality - The qualtiy of work is exceptional. CCB may very well produce the best quality of workmanship in New Jersey.
Additional Comments - We trust CCB. We believe they are a solid Builder. They deliver excellent quality and workmanship.
Easier Than Expected - My expectations were very high (higher than they would have been with the other builders we considered using). My expectations were met.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of CRAIG design build, LLC. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys