Recognized Excellence - Kyle and Kai were great throughout the process. The crew did an excellent job replacing the wood siding. I am very happy with the finished result.
My expectations were exceeded from the signing of the contract to the timely completion of the project.
Attention to keeping the property clean and safe was consistently thorough. I would recommend Collis Roofing without any reservations.
The quality and looks of the roof can’t be beat but being told that an additional 3% fee will be added to use a card is substantial when you consider the cost of a roof
Recognized Excellence - Andrew Mosher, the senior estimator. Was very helpful and explaining my different options for the roof and answered my questions and concerns.
Collis was very timely and efficient. They handled everything from beginning to end.
Recognized Excellence - Jonathan Sinclair and installation team
Areas Of Satisfaction - time and effort
Additional Comments - Jonathan and the team took care of everything for me. I just wrote the check, and that is exactly what I wanted
They did what they said they would do. There were no hassles. In this day and age, that is rare.
Recognized Excellence - I would like to recognize Ray the salesman and the superintendent for their exceptional service. In fairness, they all did a great job.
Areas For Improvement - The company did not fall short of expectations.
Areas Of Satisfaction - The company met and exceeded my expectations in all areas.
Additional Comments - There is nothing else I would like to share.
Recognized Excellence - I would like to recommend my sales guy, Matthew Olston, he was nice. I would also like to recognize the site supervisor, Chris, he was great. I don't remember the names of the people who did the work, but they were all great.
Areas For Improvement - They didn't fall short. They were great.
Areas Of Satisfaction - They met and exceeded our expectations by being prompt and timely. They were so good. There were some weather issues, but they jumped right on it and got it done. It was great.
Additional Comments - They were great. I would definitely recommend them and use them again.
They pulled off the roof and did a good job. They found more stuff that was wrong and did a really good job fixing it.
Recognized Excellence - The supervisor was exceptional. We had one small glitch because someone stacked the pallets wrong, so half the shingles came out the wrong color. They were able to have it fixed in about 20 minutes.
Areas Of Satisfaction - They met and exceeded my expectations because of them finding all the damaged wood under the shingles and getting it fixed. It cost me more money, but it was worth it.
Additional Comments - They did a good job! I was pretty happy with them!
Recognized Excellence - the whole team did an excellent job
I have been using Collis Roofing for my roofing needs for about 20 years. I trust them to do the job right. I have recommended Collis Roofing to anyone who asks, "Do you know a good roofer?" Over the years, I have been asked that question many, many times and have always referred to Collis Roofing as the best value provider.
Clean - The job site wasn't just cleaned every day, it was cleaned as the job progressed.
Safe - Very safe, all day long.
Communication - The job superintendent, George, kept me informed of everything going on during the course of the project. Some days I would hear from him multiple times. I enjoyed my conversations with him. He's a great man for the job.
Professional & Organized - I've had 4 or 5 roofs done with Collis Roofing over the years. I stick with them because they are so good at it.
Value - You know, you get what you pay for. Collis Roofing is worth every cent. They have earned their reputation.
Recognized Excellence - Brian, the sales manager, George the superintendent, and the entire roofing crew were all excellent in their various fields of expertise. I couldn't have been blessed with a better team of professionals.
Areas For Improvement - I can't say there were any expectations that weren't met.
Areas Of Satisfaction - Collis Roofing went above and beyond to make me a happy customer in all phases of the project.
Additional Comments - Special thanks to Billy Becker. You're a good man brother.
Recognized Excellence - Estimator Eddie's role in project was excellent! Start to finish .
Areas Of Satisfaction - Communication is / was key to making project successful. Thank-you!
Additional Comments - It's apparent that Collis Roofing has a team of trained individuals in each of their respective departments. Seamless throughout the project!
Recognized Excellence - Ken (sales) and George Rankin, supervisor
Areas Of Satisfaction - Great communication and on schedule
Communication - They kept me up to date on the status of the job.
Recognized Excellence - Everything was done on time, and I was updated every step of the way.
Recognized Excellence - Workers arrived on time, worked hard with only a lunch break and worked a very long day.
Areas For Improvement - None
Areas Of Satisfaction - Workmanship and professionalism
Areas Of Satisfaction - Matthew did a great job. Dustin also.
Areas Of Satisfaction - They met and exceeded all of my expectations.
The whole process was so smooth, they followed up on everything. I can't say enough good things about them. It was terrific. They were done in three days. They cleaned up after themselves, nothing to trip over.
Communication - They were always texting and sending pictures, it was great.
Recognized Excellence - I would like to recognize Scott Gregerson for his exceptional service; he was terrific, patient, answered our call immediately, came by when needed, he was just great.
Areas Of Satisfaction - They exceeded our expectations.
Additional Comments - They were great!
Collis Roofing was easy to get in touch with, and it did not feel like we had to chase them to get information and be kept up to date. They were straight forward and transparent, which is everything you need in a company.
Value - We saw pictures of the completed project and everything looked great.
Recognized Excellence - Ray was very transparent and a good guy to work with.
Areas For Improvement - There was a little hiccup in the middle, so they were not able to move forward with the project, and it was delayed a little. However, we rolled with it and as soon as we called them after all of that, they came out almost immediately and got the job done.
Areas Of Satisfaction - Yes, they completed the project extremely fast.
Recognized Excellence - I would like to recognize my salesperson, Ken Duquette, as well as my project manager.
Areas For Improvement - They were all great.
Areas Of Satisfaction - The timeline they set exceeded my expectations.
Recognized Excellence - Ray Hiltz was a pleasure to work with. He was excellent on keeping me updated on the progress of the project. I got emails, texts, and photos on a timely manner.
Quick in and out service providing a high quality roof.
Areas Of Satisfaction - Andrew really went to bay for us on the front end of this job as insurance was involved.
Recognized Excellence - We were pleased with the whole team
Recognized Excellence - Scott Gregerson and John Marshall
Recognized Excellence - I'd like to recognize Ken Duquette, the salesperson, and Donna, who answered the phone when I phoned. She did an excellent job answering the phone, and I really like her. She directed us to the appropriate individuals, recalled our chats, and was extremely friendly.
Areas For Improvement - There was a situation we had which I thought was their fault, but it wasn't, they sent someone out, and they took care of it immediately, and it was not their fault. I told them they didn't have to send anyone out, but they did anyway to be sure I was ok with everything.
Areas Of Satisfaction - The way they communicated and stayed on top of everything to ensure we were satisfied, their customer service met our expectations.
Additional Comments - Collis put our roof on in 2004. We had just had our roof checked out for insurance purposes, and they thought the roof was brand new, but the roof was 19 years old! They put it on Nov. 10 2004. It still looks fantastic!
It was very easy, and they made it a very seamless experience. They kept us up-to-date throughout the process.
Recognized Excellence - The gentleman who gave the estimate kept me up to date and answered all the questions I needed answered.
Areas Of Satisfaction - Overall, we are extremely happy with the level of service and timeliness of it.
The overall process of getting our roof replaced was very easy. The salesperson was knowledgeable and handled everything very professionally.
Recognized Excellence - Our sales person was very responsive.
Areas For Improvement - None
Recognized Excellence - A J
Areas Of Satisfaction - Communication and listening to our concerns.
Collis installed original roof and has done 2 re-roofing jobs in the past 23 years. Would not use anyone else.
Recognized Excellence - Entire team from sales person Matthew, supervisor and roofers.
Areas Of Satisfaction - They did a good job replacing the bad wood on and around the roof!
Additional Comments - The people doing the installation and the supervisor were good people always had time for us when we had a question!
I was very pleased with the level of service provided, they also met the commitment dates agreed on
I would positively recommend Collis Roofing to my neighbors! You did a fantastic job for me and I am well pleased!
Recognized Excellence - Everyone was fantastic! Ken Duquette could not have been more accommodating! The supervisor of my project always kept me informed and made me feel safe and eased my anxiety! I am sorry his name escapes me at the moment!
Areas For Improvement - N/A
Areas Of Satisfaction - It was a rather painless project! I will recommend you to neighbors!
Though Jonathan’s team was recommended to me, and Jacobs team did the work I would recommend Collis roofing.
Recognized Excellence - My roof estimate was with Jonathan Sinclair from Collis Longwood, and work proceeded by Jacob Sidor from Collis Lackland both contractors were professional and good to work with.
Areas Of Satisfaction - Roof replacement, workmanship, clean up, and follow up.
Recognized Excellence - Matthew c. Alston
Areas Of Satisfaction - Matthew returned texts. Always helpful
Recognized Excellence - +Ray
Areas Of Satisfaction - staying in contact
Additional Comments - It was all great!
Recognized Excellence - I'd like to recognize Kyle. Every time I had a problem, I called him, and he had it fixed.
Recognized Excellence - I would like to recognize Jennifer for her exceptional service.
Areas Of Satisfaction - Their punctuality met and exceeded my expectations.
Additional Comments - Collis Roofing has good people to get along with.
I feel like there was a lot of miscommunication between the sales rep and the superintendent, which created problems.
Areas Of Satisfaction - The warranty seems excellent, but I do not know the fine print. I would say right now that the warranty exceeds my expectations, but I do not know yet because I have not needed the warranty. Owens Corning has one of the best roofs and products.
Areas Of Satisfaction - They met or exceeded my expectations by using Owens Corning materials, which are the best quality materials.
Recognized Excellence - I would like to recognize everyone, they were all exceptional.
Areas Of Satisfaction - They met my expectations with timely communication and installation.
I was very pleased with my experience with Collis Roofing. We signed the contract on a Monday. Tuesday we received an email that they had the permit and the work would begin in the next two weeks. Wednesday I received a call that they had a cancellation and wanted to begin work on Thursday.
Recognized Excellence - Mathew and Joe
Areas Of Satisfaction - Matthew and Joe were great and roof looks great!
Communication - AJ was so good
Recognized Excellence - AJ
Quality Of Materials - He explained to me the materials and was very thorough in showing me the differences.
Recognized Excellence - I would like to recognize Eddie Coad for this exceptional service.
Areas Of Satisfaction - Collis Roofing's communication exceeded my expectations.
Excellent quality and attention to detail.
Recognized Excellence - I would like to recognize Matt, the salesman.
Areas Of Satisfaction - Collis Roofing met my expectations. They were prompt in getting the job scheduled for me, even though I had a tight schedule with the insurance company.
The company was responsive after the hurricane and did a good job.
Recognized Excellence - I would like to recognize the gentleman from the adjustment department. He was helpful and communicated with me well.
Areas For Improvement - Collis Roofing did not fall short of my expectations.
Areas Of Satisfaction - The company exceeded my expectations, with working with my insurance company.
Additional Comments - The company was responsive and helpful. They did a good job.
Areas Of Satisfaction - They exceeded and met my expectations with their workmanship.
Recognized Excellence - I would like to recognize Eddie Coad.
Areas Of Satisfaction - Collis Roofing met my expectations with their professionalism and the way they handled the whole operation from beginning to end.
Additional Comments - I have recommended them to other people in the neighborhood.
The Collis employees certainly have a positive work ethic. Everyone was focused on their job and did it very well.
Clean - Old shingles, tar paper, and odds and ends were removed from my property.
Safe - Workers kept removing debris as needed.
Communication - Supervisor Kai Doyle kept updating me about the roof job, and even texted photos of the roof as the work progressed.
Quality Of Materials - I was surprised at the improved quality of the materials, and the shingles selection available. My previous roof replacement was done 20 years ago (2003).
Quality Of Workmanship - I was impressed with the outcome, and so was my neighbor who had some roofing work experience.
Professional & Organized - Everyone was busy and did not waste time.
Schedule - Yes, workers arrived early and worked hard.
Value - I believe I received a good value for the cost.
Recognized Excellence - Matthew Alston was very personable and explained the contract, and offered advice on style and color of shingles. He was available to call whenever I had any questions.
Areas Of Satisfaction - Supervisor Kai Doyle showed extra concern for 2 areas of my roof where the PVC water pipe was very close to the roof. Fortunately he was able to place wood in such a way, that no nails touched the PVC.
Additional Comments - My flat roofed porch had a water issue because of a nail, and the heavy downpour of rain during the night. A Collis painter arrived a few days later and repainted the area of the porch ceiling which had been stained. He did a good job!
I was charged for materials not used on my roof
They were very professional and did a great job.
Quality Of Materials - I am very happy.
Recognized Excellence - The salesman was very upfront and honest. Workers were good, and professional.
Areas For Improvement - Everything was done in accordance to what they said, they stand by their words.
Areas Of Satisfaction - Overall, they did a good job.