Clean - Great job on cleaning up after they finished
Communication - Explained every step and process
Recognized Excellence - Mark Hurwitz and Bryan are great to work with
Areas For Improvement - None
Areas Of Satisfaction - The metal roof looks awesome
Additional Comments - Just great people to work with, they did a great job on wood repairs
Recognized Excellence - Jonathan did a fine job for us - a very likeable gentleman! I even referreda neighbor to him (Mark Grant) for a roofing job, which is wrapping up as we speak.
Areas Of Satisfaction - The guys who did the actual work on the roof were some of the hardest working guys I have ever seen. Very long days, but were always very pleasant. I am not a roofing expert, but the work they did seems to be very high quality.
Areas Of Satisfaction - The product looks nice
Recognized Excellence - Jonathan and Jon
Areas Of Satisfaction - Roof was done in 3 days after start of project
Additional Comments - They did a great job.
They did good work. There was always a project manager on site while they were doing the work.
Quality Of Workmanship - They do good work!
Professional & Organized - They even worked in the rain. It poured while they were working.
Recognized Excellence - The sales person and the lead project manager were exceptional!
Areas Of Satisfaction - They do good work! They are a very profess organization! I would highly recommend them!
I'm happy with the roofing job and the subcontractors. They were all nice people. It is a large enough company to handle all the work, and Eddie and John were very communicative.
Recognized Excellence - Eddie, the salesperson, kept me informed all along. He was a good communicator. Jon did a good job of keeping me informed as well.
Areas Of Satisfaction - The subcontractors were really nice people. The painter came out and tried to paint in the rain. They met my expectations in all areas. We had to wait a bit for materials, but that was due to covid. When they said it would happen, it did.
We were kept informed about each step of the process and received a quality project!
Recognized Excellence - Scott Gregerson and the Supervisor George did an excellent job of keeping us informed and insuring we received a high quality job!
Recognized Excellence - Matt Alston and the two gentlemen who came and put in the solar tubes. All were very helpful and professional.
Areas Of Satisfaction - Quicker than originally promised to replace the roof.
Additional Comments - Glad that Collis could coordinate with my solar company in working with the scheduling of the removal of the panels.
Areas Of Satisfaction - They delivered what they promised.
Recognized Excellence - I would like to recognize Chris Z. for his exceptional service.
Areas Of Satisfaction - They delivered what they promised.
Additional Comments - It was a pleasant experience. There were some concerns with my insurance company - as far as getting in contact with them - and Chris went above and beyond to make sure that the communication between the insurance company and myself was handled.
There Is no doubt I will highly recommend Collis Roofing to all. Top notch company in every aspect!
The only problem was a number of nails left around the house resulting in a flat tire on one of my vehicles plus a washing of their tools with gasoline in a grassy area resulting in a dead spot
Recognized Excellence - George Renkian.
Areas Of Satisfaction - Overall appearance of roof and gutters improved dramatically.
Recognized Excellence - Robert and his assistant (I didn't catch his name) did an excellent job with the sun tunnel. They arrived on time, did a great job, were friendly, left the work area clean and were very professional! They were awesome! The project manager (Wally) was very helpful!
The process was painless from start to finish. Ken kept me informed as we went along, the job was completed when promised, and my property was cleaned up when the job was done.
Recognized Excellence - I wish I knew all the names so I could thank everyone for their professionalism and friendly attitudes. Ken and George were the people i spoke with most frequently.
They were very efficient communicating with me.
Recognized Excellence - I would like to recognize Brian Keener for his exceptional service,
Recognized Excellence - Chris did an excellent job.
Areas Of Satisfaction - They were punctual, and they did a quick job.
I was very happy with the service the company provided, they were on time and they cleaned up after working they were always professional.
Recognized Excellence - The group of roofers who did an outstanding job but I don't remember their names.
Areas For Improvement - They didn't fall short of my expectations.
Areas Of Satisfaction - The clean up everyday after they are done working for the day and I was impressed by that.
Additional Comments - I was very pleased with the job.
The roof looks great!
Recognized Excellence - I'd like to recognize Andrew Mosher, who was my main contact, for his exceptional service.
Areas For Improvement - Nothing fell short of my expectations. Any issues were resolved, so I'm happy.
Additional Comments - In the end, I am really happy with my roof, and I feel really confident about it.
I was completely satisfied with the professionalism, the work performed, the customer service, the sales team, and everyone else involved. They did an excellent job.
Schedule - The only reason why I did not give them a three is because lead times for everything right now is insane. Considering what is going on with the economy, and Covid-19.
Recognized Excellence - I would recognize Chris and Bryan.
Areas Of Satisfaction - I was satisfied with everything. I don't have any issues. When I do business with companies, my first rule is I don't trust anybody. You have to earn my trust. There was no nonsense with these guys, and the company has earned my trust to do business with them again.
Areas Of Satisfaction - They met my expectations!
Roof was done quickly and on-time. Gutter replacement took a few more weeks. Roofers were courteous and professional.
Recognized Excellence - I would like to recognize Wally.
Areas Of Satisfaction - The planning met my expectations.
Additional Comments - They are very professional, and efficient.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Collis Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys