Collis Roofing exceeded our expectations! The job was completed quickly, professionally and all repairs were conveyed to us before they were done.
Clean - The crew put tarps down to collect material and my property was cleaned up at the end of each day.
Communication - From the estimate through the completion of the job we were kept informed of what was needed to repair and replace our roof.
Schedule - The crew arrived on date and time agreed upon and were ready to start work.
Recognized Excellence - Matthew Alston and Kai Doyle made the whole process easy.
Recognized Excellence - Eddie
Recognized Excellence - Eddie was always friendly and kept me updated.
Collis Roofing was very timely and helpful from start to finish.
Communication - Collis Roofing communicated with me effectively. They found additional issues that needed to be addressed.
Quality Of Materials - I do not live there anymore. The house was beautiful when I left. Unfortunately, I did not get to enjoy it. The new owner did.
Schedule - Collis Roofing was ahead of schedule. They had a cancellation and put me right in.
Recognized Excellence - Kyle Kissam and the project manager who was on site provided exceptional service.
Areas For Improvement - I do not think Collis Roofing fell short of my expectations. They had a cancellation, got me on the schedule, and got the work done. With the closing of the house, they were very helpful. When they found the additional woodwork that needed to be done, they worked with me across the board on the cost because it was hurtful. It was bad enough that I had to replace the roof. They were very helpful in getting the wood repaired from a cost perspective.
Areas Of Satisfaction - Collis Roofing exceeded my expectations with customer service and ensuring everything was going well and moving along. If there was a delay, they would let me know. When they removed the roof, they saw the additional woodwork that had to be done. The project manager got with me right away.
Additional Comments - Kyle and the team arrived in a very timely manner. They were very helpful with my questions. They were very good and patient because they knew the insurance would not cover the cost. So, it was a very difficult time. They were understanding and were behind me in getting it done so that I could get the house sold. He would follow up to see how things were going. He and his team were able to get it done. Kyle called me and told me that he knew it was spur of the moment, but they'd had a cancellation, so they could get me in the following day. Between Kyle, his team and me, we were able to get it done.
Recognized Excellence - I would like to recognize Eddie Coad, the salesperson for his exceptional service.
Areas Of Satisfaction - Collis Roofing exceeds my expectations in communication and workmanship.
There were a couple things that didn't work out well, but they came back fairly quickly within the week.
Recognized Excellence - I would like to recognize the estimator, Ken Duquett, and the project manager, Kai Doyle.
Areas For Improvement - Collis Roofing did not fall short; they did fine.
Collis Roofing, Scott Gregerson, and his entire team were professional, communicative, timely, thorough, and fair in all aspects of our experience. We had done our homework with several phone calls, 2 other estimates, and extensive online research. In choosing Collis Roofing we made the BEST choice!
Clean - They placed tarps down to catch any debris/nails and removed them at the end. They also covered our AC unit with a screen to catch any debris,
Communication - Scott G., our Salesperson/Estimator, was excellent! He answered all questions and kept in constant communication with us.
Professional & Organized - The entire team was professional, organized, and also respectful!
Schedule - Absolutely!!!
Recognized Excellence - Scott Gregerson!! He was knowledgeable, communicative, and available to us throughout the entire process! Scott is an outstanding asset to Collis Roofing!!!
Areas Of Satisfaction - They exceeded the original estimate start time of 3-5 weeks to an offer to start 6 days after the signing.!!!
Additional Comments - We definitely recommend Collis Roofing!
Additional Comments - Overall, we had a very good experience with Collis Roofing. They made sure the get the project done promptly and efficiently. Ty was excellent and communicated well. Ray did a great job and answered my endless questions. I highly recommend Collis Roofing.
Quality product, competitive price, followed-through with all commitments
Recognized Excellence - Scott Gregerson and Joe Mathers
Areas Of Satisfaction - Timely service
Areas For Improvement - They did not fall short of any expectations.
Areas Of Satisfaction - They met my expectations.
They were excellent.
Recognized Excellence - I'd like to recognize Ray and Jim.
Areas Of Satisfaction - Collis Roofing exceeded my expectations with customer service.
Additional Comments - I would absolutely recommend them. They were a great company to work with.
Schedule - Commenced a few weeks later than planned, but progress quickly thereafter.
2nd time we e used them and they are reliable, honest and timely.
Communication - They stayed in constant communication with u, even sent pictures as they went along.
Recognized Excellence - Matthew was great getting us all set up and Kai was terrific through the project, kept in constant communication with us. Kudos to both of them and their team!
Areas Of Satisfaction - We love the new roof, it looks really good. Never thought I’d care about a roof but it looks so good.
Recognized Excellence - RAY Hiltz
Interactions with Kyle, the salesperson, and Chris, the on-site manager were professional and enjoyable.
Communication - Loved the daily text group among Kyle, Chris and me.
Value - The highest bid, but compared to the other 3 quotes, they also provide more comprehensive roofing coverage and quality
Recognized Excellence - I really appreciated Chris climbing on my roof a week after the job was complete, to take a wet cloth and clean my hardiboard that I could never have reached. He went above and beyond!
Areas Of Satisfaction - They completed my roof in 4 days, and cleaned up the 5th day. Dumpster was removed on day 6. This is so much better than other firms!
Extremely professional from start to finish! Will definitely recommend!
Recognized Excellence - Lakeland Salesman AJ Sidor is simply the best!
Areas For Improvement - n/a
Areas Of Satisfaction - All areas
Additional Comments - Thank you, Joseph H.
Recognized Excellence - Paul Kennedy & George Rankin
Very pleased with the roof. It looks great.
Very hard workers, even with unbearable heat.
Communication - Any time I called, I got a quick response.
Professional & Organized - Very professional and organized.
Schedule - Roof was started and completed ahead of schedule.
Recognized Excellence - Ray Hiltz and Jim
Awesome crew 👏 came in on time & budget I highly recommend Collis roofing
Clean - CLEAN AS CAN BE AFTERWARDS! THE LAST DAY THEY WENT BACK AND FORTH WITH MAGNETS ON STICKS PICKING UP NAILS AND I NEED TO BREATHE THIS IS ALL IN CAPS FOR A REASON THEY DID AN AWESOME JOB FROM THE BEGINNING AND MOST IMPORTANTLY THE END I FOUND THREE NAILS WHICH I THOUGHT WAS AMAZING LAST WEEK I HAD DONE IN MASSACHUSETTS I COULD HAVE BUILT THE HOUSE WITH THE DEBRIS I HIGHLY RECOMMEND COLLIS ROOFING
Safe - These guys were very professional safety first and very clean job site
Quality Of Workmanship - my crew was awesome not only with a friendly professional and proficient it's the best roof I've ever had and I've owned multiple properties what a great looking roof and what a great crew I had on my job site⭐⭐⭐⭐⭐💯💯💯💯💯
Professional & Organized - 1390 ft on the air 27 squares 2 days first day ripping strip second day shingles amazing my crew was so fast and so proficient they did such a wonderful job I can't say it enough times
Schedule - I needed insurance that's why I needed the roof I told him I was on the deadline they came in at the deadline I set that was way before I really needed it these guys knocked it out of the park I would highly recommend this roofing company to anybody
Value - Unless you can get up on the roof and do it yourself you're not going to get better value for your money these guys strip my roof and put a re roof on in 2 days and you would never know
Recognized Excellence - I don't know the names but the crew that I had was absolutely amazing they did what they were supposed to do in a very professional proficient manner I believe my house is 27 squares it had a valley Pan and needed one plywood replaced and these guys stripped it in one day and remove the next day when I tell you they went back and forth and around with the leaf blower and the magnets my yard hasn't looked so good I found three nails and two green caps which I thought was amazing because they probably put thousands of nails and caps on my roof and I mean thousands last time I had a roof done I can tell you we will find a nails for a long long time
Areas For Improvement - When the crew shows up they really should be a college representative there to answer any questions don't get me wrong the guys that I had that did my roof that actually ripped it off and put shingles back on were five star unbelievable I'd use them any day of the week and recommend them to my family again I wish that a callous employee was on site is early as the crew was not that my call is supervisor wasn't good can my salesman always answer me back and I believe Chris was my supervisor who I got to say was awesome I just wish you would have been there the first day when the crew showed up again not a big deal for me you just want to know if there's any improvements and I think that's could be one other than that I am so happy I can't believe it put me on the next call is commercial on TV or YouTube put a sign in my yard use my roof on your brochures that's how proud I am of my roof
Areas Of Satisfaction - The crew was absolutely amazing they did a rip and strip 27 squares two days everything off everything on a couple green plastic circles and three nails you would never know I just had the roof done and by the way my roof is awesome I got to say all around super satisfied with the products the installation
Additional Comments - A lot of times contractors come in strong and then weak these guys came in early and I'm talking an hour before the sun come up which I absolutely loved the lead just said he was waiting for your guy to show up which I understand they know what they're doing they're pros and they showed it you should be super super proud of the crew that did my roof one day they had everything off and in the dumpster and I'm talking no mess second day done all the shingles on I've had a few roofs in my time on properties that have owned but these shingles look awesome the drip edge knocks it out of the park AGAIN LET ME MAKE CRYSTAL CLEAR THE ACTUAL CREW THAT DID THE WORK ON MY ROOF WAS FIVE STAR PROFESSIONAL IN MY OPINION WHAT AN ASSET TO YOUR COMPANY I HOPE YOU CAN TELL HOW HAPPY I AM BY THE LONG REVIEWS THAT I'M LEAVING MY ROOF IS AWESOME!
Recognized Excellence - Our salesman Ray Hiltz and Insurance person Jonathan and super Jim Boyd and all the roofing crew! Outstanding service
Areas Of Satisfaction - Yes on everything.
Recognized Excellence - I'd like to recognize the salesman, Kyle, and the job foreman.
Great team. Took good care of us.
This was the second roof we had with Collis, and I chose them a second time because we were really happy with the first roof. We had some issues with the first roof, but it didn't have anything to do with the actual roof, but something happening in the chimney, and they had to do internal work. They gave us one of their top carpenters, Robert, to help with the issue we were having, and they were very creative. This time we had a lot of rotten wood along the pool area because of the gutters, and again, I told him I'd have a roof done if we could have Robert as our carpenter. The quality of the roof, the job, the crew that they have, is very neat and professional, and pretty quick too. I'm very happy with their subs that they use, and the person they have here, they were all very good. It seemed there was a lot to do with our roof. I did have a problem when I sat on the pool area and looked back up at the roof; it was 4 months later, and I noticed things were buckled up a little bit, so I called, and they were out within 24 hours to look at it, and they took care of it immediately.
Communication - They were very professional, and very helpful. When I had suggestions, we worked together to solve the problem.
Quality Of Materials - I had another issue when they were doing the soffits around the house, there was a j strip, and the builder originally used staples, and they were rusting. The carpenter replaced the whole stripping for me because it was so rusty. He mounted it differently.
Professional & Organized - They were very organized and stuck to the calendar. They were very punctual.
Schedule - It did go over the agreed upon schedule, but it was because of the complication of the rotten wood. That wasn't discovered until the pool cage was removed.
Recognized Excellence - I would like to recognize George and Nicole for their exceptional service.
Areas Of Satisfaction - Everything met and exceeded my expectations, and everybody. I love the color of the roof, it was done really well. Because of all the gables, they did the metal stripping like they were supposed to. They were very helpful cutting custom metal, because of all the slopes and angles where critters could get in. I had some custom metal that was kind of bent. They took care of my critter problem where the shingles would meet the metal soffits.
Additional Comments - Robert, the carpenter, was excellent. I requested him on this job, my husband really hit it off with Robert when he was alive, and when he wasn't with Collis. He has an apprentice, he'll know everything Robert knows, so that gives me peace of mind. They had a nice crew and were very professional and quick and got in and out of here, and cleaned up very well. They went around with the big magnet and collected everything. They didn't damage any of my bushes.
Recognized Excellence - job well done by all involved.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Collis Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys