Our Safe COVID-19 Policy:
The safety and health of our customers as well as our own team members are extremely important to us at Coastal Windows & Exteriors. We are currently requiring all staff to wear CDC-approved PPE (i.e. masks, gloves, etc.) and wash their hands/use hand sanitizer frequently.
We are an open essential business and operating regular business hours offering safe social distancing with a visual 3D model with accurate measurements.
Also at this time to help the community, we have Triple Zero Financing: 0% APR Interest, $0 Down & 0 Payments up to 48 months.
Be safe and be well!
Stephanie Vanderbilt, Owner
Great experience with the crew-Dave took the time to explain the materials. They finished in 1 day, which is impressive, as our home, built in 1915, presented some challenges. Great job Coastal!
Coastal did a great job! Weather impacts the estimate starting & ending time
I was very happy with the final product. My home looks much improved where I had work done. I would gladly work with this company again.
Communication was poor, especially with the months' long delay due to Covid. Installers left scuff marks under the new windows and cost was high. The person who took my initial call told me they don't do "small jobs" like mine. Also, it's a struggle to lock the windows. The supervisor never came back in the house to inspect the work of the two men who did the installation--he just stayed in his truck.
They were fantastic
I am likely to recommend Coastal Windows & Exteriors, Inc. to a friend because they did a great job.
Communication was fast and clear, excellent work. I had a few concerns and Stephanie went above and beyond to address. Highly recommend!
Areas Of Satisfaction - They were fantastic about telling me honestly what I needed and what I didn’t. They also told me about a window warrantee I want aware of, saving me $600!
From start to finish everyone that I and my wife interacted with from the salesman (Mark) to the installation crew and both owners of the company were helpful and always willing to take the time to answer our questions. The whole process went smooth and the end product on our siding is beautiful. We have had many of our freinds comment on how nice the house looks and how good a job of intallation was done. We live in a small village so work like this get noticed and people watch as things are done. We have heard how impressed our heighbors were with not only the end product but the dilegence and end of day clean up that Eddie and his crew performed.
We’ve done 3 project with coastal totaling nearly $40,000 dollars. We continue to have issues with the products that they’ve delivered - we’ve reported these many times and we assured that they would be addressed as part of follow on installations - we will not use you again nor recommend you in the future
The presentation was informative without the added pressure tactics other companies used.
The price was great and the salesman was great. I think they did a good job with the siding overall. The mess they left afterwards was pretty intense. I had to go around and clean up. I had a bucket of nails I picked up off the ground afterwards. The clean up was pretty poor.
A little on the pricey side, but local and got the job done quickly and efficiently.
The company was easy to work with, and provided an excellent quality of doors and windows.
They were good in some aspects, and others not so good.
They deliver a good quality item.
They worked great as a team and were all gentlemen.
We were impressed from start to installation completion! Expertise and superior product.
They were timely and professional about completing the work required even though the job was a complex installation due to the age of my home.
Prompt service with an accurate estimate. Kept up to date on the status of the work steps.
We had a fantastic experience. Everyone that we encountered was incredibly kind and professional. We would absolutely use them again.
Quality work and open communication throughout the projec
We recently had Coastal Windows & Exteriors reshingle our roof and overall we were very pleased. We looked around prior to making the decision to go with Coastal, a decision that was based on the quality customer service and warranty. While looking for estimates, some companies either ignored us altogether or gave us estimates via e-mail without ever visiting our house in person. It is our impression that Coastal takes customer service very seriously, with the sales rep showing up at our house promptly on time during our initial meeting and willing to answer every question we had. The sales representative spent over 3 hours at our house and at the end, we felt fully informed and ready to make a educated decision. The warranty was a big selling point. As we got closer to the work day, the foreman was in constant contact with us. If we had any questions or concerns, the foreman and sales rep were both really responsive. We actually had unexpected weather issues come up and the work crew needed to complete the roof in one day, which they did. We were satisfied with how the crew cleaned up the work site and continue to be pleased with our new roof. We have already recommended Coastal Windows & Exteriors to some of our neighbors and friends.
The sales reps were all very helpful and easy to talk with. The windows and doors are very well-made and add great value both in dollar worth and appearance.
I was more than satisfied. The installers and the quality exceeded my expectations. Their work was quality, they were clean, and all the windows function well. I had 12 windows replaced, and there was no errors or mistakes made, which was impressive to me. All the installers were all pleasant and easy to talk to.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Coastal Windows & Exteriors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys