They were good in some aspects, and others not so good.
They deliver a good quality item.
They worked great as a team and were all gentlemen.
We were impressed from start to installation completion! Expertise and superior product.
They were timely and professional about completing the work required even though the job was a complex installation due to the age of my home.
Prompt service with an accurate estimate. Kept up to date on the status of the work steps.
We had a fantastic experience. Everyone that we encountered was incredibly kind and professional. We would absolutely use them again.
Quality work and open communication throughout the projec
We recently had Coastal Windows & Exteriors reshingle our roof and overall we were very pleased. We looked around prior to making the decision to go with Coastal, a decision that was based on the quality customer service and warranty. While looking for estimates, some companies either ignored us altogether or gave us estimates via e-mail without ever visiting our house in person. It is our impression that Coastal takes customer service very seriously, with the sales rep showing up at our house promptly on time during our initial meeting and willing to answer every question we had. The sales representative spent over 3 hours at our house and at the end, we felt fully informed and ready to make a educated decision. The warranty was a big selling point. As we got closer to the work day, the foreman was in constant contact with us. If we had any questions or concerns, the foreman and sales rep were both really responsive. We actually had unexpected weather issues come up and the work crew needed to complete the roof in one day, which they did. We were satisfied with how the crew cleaned up the work site and continue to be pleased with our new roof. We have already recommended Coastal Windows & Exteriors to some of our neighbors and friends.
The sales reps were all very helpful and easy to talk with. The windows and doors are very well-made and add great value both in dollar worth and appearance.
I was more than satisfied. The installers and the quality exceeded my expectations. Their work was quality, they were clean, and all the windows function well. I had 12 windows replaced, and there was no errors or mistakes made, which was impressive to me. All the installers were all pleasant and easy to talk to.
They did a great job! They came out and finished on Thanksgiving day, that was nice of them.
Working with Coastal was a great experience. The sales process offered no pressure, the estimate process was efficient and quick, and the final job was completed without incident. We are very pleased with our door purchase!
Great experience with installation of a new sliding door from start to finish. Having just moved to a new area we were really glad we reached out to Coastal Windows and Exteriors. The sales gentleman that came to the house and presented options were low stress, listened and easy to talk with. Installation of the door went smoothly, no mess and the new door looks great. Overall very happy we chose Coastal Windows and Exteriors.
The sales gentleman and installation gentleman - both were very polite, listened and made sure we were comfortable with the process.
Reading reviews online after using a google search
yes - we now have a wonderful new sliding door that works and keeps out the cold
I think they were fabulous. They came early and completed the job in 2 hours. They were kind, polite, and considerate people. It was a joy!
The team was very prompt with their work efforts after we formalized the contract and extremely respectful/mindful of the fact we had people at home during their working hours. The end product looks great and we appreciated the personal interaction on all levels with the team.
After purchasing three storm doors, all special order due to odd size, I would contact Coastal for any future door/window purchases. Very professional, knowledgeable, and friendly team that provide great workmanship. This company that keeps growing, adding new products each year. And they give back to the community by volunteering their time, and products. Great company!
Coastal was great to work with. The sales people were friendly and knowledgeable, and the installers were prompt, neat and courteous. We love our new windows!
They did a great job. I hired them because of their reputations and they delivered.
I like the quality of the doors. I liked the workers that came to my house. I appreciated the dilligence of the work that they did.
I am extremely satisfied with the product and the entire installation experience. The product quality made a huge difference on energy savings in my home.
Other companies would not replace my door. Coastal Windows & Exteriors installed my new door and they did a wonderful job.
Coastal Windows & Exteriors is very professional and they were in touch daily while our job was going on. I like the quality. I looked into a few options and found them to be the most professional. They were spot on, great with communication, and had great product.
Costal Windows and Exteriors did a great job of replacing the siding of our house with Hardie product. The work was done quickly and the quality was excellent. The work crew was very professional and hardworking. They even worked through a small snow squall. They cleaned up after themselves and always leaves the work area clean. They are very responsive to requests.
Great service and quality windows!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Coastal Windows & Exteriors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys