From Cody in Sales to the Work Crew, Dave and Ashley everyone from Coastal Windows are first class. They scheduled the job. They showed up when they said they would be here. The finished the house ahead of schedule. I would absolutely use Coastal again. First rate experience.

In this day and age companies don’t call you back this company got right back to me set up an appointment a nice gentleman came and did the final measurements the sales guy was great I believe it was Anthony and the installer was very prompt and did his job and did it well. Ashley has been fantastic at sending the warranty and any other information.

Everyone I interacted with were very professional, friendly, respectful, and supportive. They informed me of all pros and cons of each product, what to look out for if I decided to go with a different brand/vendor/contractor and more. From beginning to end, all of my questions were answered, and I always have a lot of questions. Will and Dino were refreshingly honest and patient, Hugh, the electrician, was quite possibly the kindest person I’ve spoken with, Scott and Dave took their time to answer additional questions I had at the end of the process and the installation crew was beyond efficient and thorough. Every step and the project itself exceeded my expectations!

Everyone involved was professional and a pleasure to deal with. The roof looks very nice and everything was left neat and clean. So far, we are very satisfied.

The process from start finish went smoothly

I need to reach out to Steve to look at my gutters. They are tilted on one side. They did a great job and were very clean. I love the professional finishing touches.

My wife and I are pleased with the installation of the windows. They are airtight and have accomplished their purpose. They were much more expensive than we expected, but we knew they would be more because they were custom built.

Decision Making Factor

Decision Making Factor - I chose Coastal Windows and Exteriors because they were knowledgeable, communicative, and a well-known company.

Additional Comments

Additional Comments - I would use them again, and I highly recommend them. They worked as a team. We had a few issues, and they worked with their production team and sales agent to solve our problems. They had great team work.

Coastal Windows & Exteriors does excellent work, done quickly, and has good follow-up. Everything was good.

Decision Making Factor

Decision Making Factor - They made a good presentation and showed they knew what they were talking about. They are a solid company. These are the reasons I chose Coastal Windows & Exteriors.

Recognized Excellence

Recognized Excellence - Everyone was good.

Decision Making Factor

Decision Making Factor - Ease of getting a proper quote. Good communication. Ability to fit my budget.

The initial work with them is quite good, thorough creative and collaborative. But once you have paid, they don't respond at all. It's a lot of good customer service upfront, but very little on the follow through once they receive payments, especially about concerns.

They can improve on communication, scheduling was a hassle.

Sales Knowledge

Sales Knowledge - Very good with computer which was very comforting and gave us the feeling also we would get what he said.

Problem Resolution

Problem Resolution - Had a couple of items at end of job and very quick to finish up

Installation Crew

Installation Crew - These guys were great knew their jobs and each did it very well, roofing was different crew and same left our property clean and as8f they were never here.Mind you we had days of snow and rain and bitter cold. Siding team was here Saturday and Sunday to finish job. Our neighbor down the street used these teams and recommended Coastal to us and highly recommend and the money we spent was well worth every cent.

Construction Quality

Construction Quality - Love the product and quality is great we had vinyl insulated siding and 5 tab shingles put on. B8G PIECE WAS WE WANTED MAINTENANCE FREE SO HAD COMPOSITE TRIM EVERYWHERE AND LOVE IT

Schedule

Schedule - Were told upto 3 weeks and they got it done in 5 days and Steve the Supervisor showed up Sunday afternoon to verify it was completed correctly and than also followed up week later to make sure everything was as expected

The windows work as advertised.

Areas Of Satisfaction

Areas Of Satisfaction - The communication is where they excelled in trying to get me connected to the experts when I had questions.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone I have talked to for their exceptional service. They have all done a great job.

Decision Making Factor

Decision Making Factor - I initially chose Coastal because I knew one of the sales reps, but they have always been responsive, communicative, and eager to do the work that we have asked them to do. They have done at least three different job visits for window \and door replacements and each time they have been great.

Impact On Life

Impact On Life - They have definitely helped weatherproof the house. Home improvement is always life changing.

Additional Comments

Additional Comments - Good people to work with!

Areas For Improvement

Areas For Improvement - The company did not fall short of expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The company met expectations with the installation. They were a good crew.

Additional Comments

Additional Comments - I look forward to hiring them again for our roof.

When I explained to them why I was looking for new doors and what I wanted, they didn't explain to me that their doors would still do what I didn't want. I told them what I wanted and why I was putting new doors in. They totally ignored me. Those doors don't work for what I wanted.

Overall very satisfied. The work looks stunning. Communication was excellent throughout the project. No false promises, just honest and accurate reporting on the progress through out. The work was completed in a timely manner in spite of complications due to unexpected damage that was uncovered during the work. I would rehire them for other projects in the future.

I would highly recommend the company to family and friends. They did great work, on time, and left the area clean after completing the job.

Absolutely amazing experience from start to finish!

Upon deciding to go with Coastal Windows & Exterior the process moved very quickly. I had made some changes to siding color and trim and different supplies needed to be ordered. Coastal liaisons were very patient and continued on with the project in other areas of the project. The installation crew and the "demolition" crew were professional, courteous and organized in the debris removal and site cleanup upon daily work completion. It was an overall positive experience.

Coastal Windows & Exteriors, Inc. was a fabulous company to work with.

They were very timely and very professional. As soon as I put in an inquiry, I had somebody at my house the next day to do the estimate. Once we agreed to all the terms and signed all the paperwork, I had a new roof within a month. I can't complain.

We were very happy with the work.

The windows arrived right on schedule and the representative was very informative.