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They had misleading information.

Very professional business. Prompt responses and excellent customer service.

Very good communication and timely installation.

There was some miscommunication.

The representative is very kind and attentive until you sign the contract.

The staff was incredibly friendly at every level of communication. They got the job done safely and timely. That is the most important thing to me.

They were very difficult to work with and it took more energy than it should have. They were sloppy.

They did an exceptional job

The workmanship and the clean up after was great

They were reliable, quick, and professional.

I waited almost a year before writing this review because I wanted to make sure my new roof would hold up under real-world conditions. And after going through two major hurricanes in 2024; Hurricane Helene in September and Hurricane Milton in October, I can confidently say that my roof is fantastic. While I had trees down, my gate collapsed, and we lost power for nearly a week, my roof stayed completely intact. Not a single tile moved.

Scope of Work:
Main House - New Roof
Add-On Sunroom - New Roof
Detached MIL Suite - New Roof
Cover Skylight

Project Timeline & Experience:
★ March 13, 2024 – Quote Completed
★ March 26, 2024 – Roof Installation Completed
★ May 3, 2024 – Drip Line Fixed & Final Payment Made

Engagement & Customer Experience:
• Sales Consultant – Excellent. Very professional and helpful.
• Installation Crew – Respectful of my property and cleaned up well after the job.
• Billing Department and Operations Manager – Initially defensive and not very accommodating when I questioned discrepancies. I don’t back down, so I made sure everything was 100% correct before paying. They eventually came around, but the initial interaction was strained.

Key Advice for Future Customers:
✔ Check materials upon delivery to ensure they are the correct color.
✔ Ensure plywood sheets are numbered and accounted for properly.
✔ Request that large leftover plywood pieces/sheets be left behind for your use.
✔ Have a fluent English speaker available for the final walkthrough.

Would I Use This Company Again?
Yes. No company is perfect. I am an extremely picky customer who likes to have everything orderly. They had all of the paperwork ready and I really appreciated that.

Despite a few hiccups with billing and follow-ups, the actual roofing work was solid. My roof withstood two major hurricanes without a single issue, and that’s the most important part.

Original Quote: $16,200
Final Price: $19,500

I am happy with the work. The quality of the work was very good!

I was charged excessive fees for repairs to damaged substrate.

Classic Construction was very thorough and did a great job communicating with us.

Nick was professional and through in his communications. The team did a good job cleaning debris.

Everyone was very kind and professional.

They are a horrible construction company.

it was a quick,clean experience

Thank you for installing my new roof. Looks great. Thank you also for giving me a senior discount

I came close to canceling when i found out that Hogan Roofing was Classic Construction. Seemed a little deceptive to me

There were three issues identified on the roof when the county inspector came out. Two were what appeared to be scuff marks, or where equipment was dropped, which were not enough for the roof to fail. An outside claims examiner indicated those kinds of scuff marks are the first place to show deterioration or problems. There was a shingle that was broken and tarred into place. Although the shingle was not broken all the way through, it did not fail. I was happy with the job otherwise, but I would tell others to look out for items like this. I expected a perfect job, and I did not quite get that.

There was a man and his son and they were well-mannered and good at what they were doing. Classic Construction came and fixed a problem that another company had created.

Work was done quickly and they were very easy to get in touch with. I had many questions along the way and felt like I was supported throughout the process.

The roofers drank BEER while doing the roofing job. I notified the company and expected a different crew to finish the job. Not only did that not happen but I never heard from management about my complaint