Because customer service line doesn't seem to actually serve it's customers.
See our comments on the Champion quality questionnaire. At this point, we would not be able to recommend.
Would Never recommend this place Worst customer service Ever!
Salesman and the installation crew was great.
Installers were very professional. Excellent work and cleaned up everything. Windows look great and really improve the building.
Install team was very nice, but did average job on removing debris from outside and less than average job caulking around windows....had to re-caulk the majority of it and on two windows they did not caulk under them at all. The actual install was about two weeks later than we expected (from our salesperson) and i had to take a vacation day at work
Windows were not installed level or square. They did not have the proper tools to install the size of windows we ordered & had to place seams in the aluminum window wrap.
My wife and I understood that we were getting Champion storm door that had to be custom measured, etc. instead we got a door that you can buy from Home Depot or Lowe’s.
Shouldn't have to pay 90 percent before seeing product! The glass has so many streaks in it and has got to be replaced! Showed up 7 hours late!
My job is not complete. They have all my money but one of my windows is wrong. It took 3 weeks to get 2 missing screens, and then I was told the window was not square and needed to be reinstalled.
There is no communication with the office people and the customer.
Best quality for a reasonable price.
Would never recommend the windows or company.
This was a very disappointing experience. For the amount of money that this cost, it should’ve been perfect.
They didn't seal the new window very well. And there is a nail sticking out at that bottom of the window! And the new window is lose.
Based on the communication between the Champion of Wichita team and us and the delays in timeline I am unsure how I feel about recommending their service.
I've used Champion Windows twice now (previous home and current home). The customer service and windows themselves are great. Plus the lifetime warranty that's included is hard too beat.
Love my new house
The after installation service needs attention. It took 1 month to get a screen that was supposed to have been installed with the door. No response was received to several requests.
Dishonest salesman, incompetent measurer. Tom has no customer service skills.
The windows are sooo nice. Compared to the 1980’s windows in my house before.
While the quality of windows as well as the buy two get two promotion are the best around the communication between the company, crew and installation team is lacking.
Still have open issues not resolved
Excellent service
Ita went as planned