We were very disappointed in the quality of installation.

Well the end result is ok everything lined up. But they had me sign off on a document and they left their scaffolding here ladders and never finished the job , my down spouts from the gutters are not back up/ plus thet had an accident on the premises as well which resulted in my fence and gate being crushed by three levels if scaffolding it blew two workers off the scaffolding and they got injured and my fence attached to my gate was crushed and my propane regulator was broken which cost out of pocket $200.00 to have fixed by propane central and the owner of the job crew said id be getting reimbursed which i never did , some joints of siding are mismatched and dont lay flat , the crew chief said they’d come back to do touchup but they haven't been seen here, since they left over two weeks ago, im about 65% satisfied with the workmanship and theres two outdoor power outlets that are still broken i bought two replacements but am leary of trying to repair the damage and replace the outlets myself. I have the knowledge but not the body to do it, as for the scaffolding accident it would have been safer if the crew had secured the scaffolding to the ground using t-post stakes and cables im a homeowner and know the weather cycles here and i warned them of impeding weather fronts coming into the area that day but i guess they didn't listen to me. Ive still git two outdoor lamps that aren't reinstalled yet and i guessing im going to have to replace them myself somehow im a military disabled veteran and have vertigo and ladders are out, i dont know how im going to fix this cause i dont think ill be seeing the champion crew again. Theres also a hammer and a battery charger and batteries still here in the garage, when i signed the document i thought they'd be back in a day or so but they haven't called or sent a letter. Then they had me call the bank and release the final payment of $5000.00 which i did so as not to make waves im just distrought over the entire mess they left me with as fir referring this franchise company to my friends or relatives im gona have to pass cause they got all the money and finished the siding but left everything else lamps laying around broken power outlets / gutter downspouts laying around. Lightening rod cables flopping in the wind left over siding material everywhere broken and bent fencing and broken promises of replacement and reimbursement for damages to propane regulator, they said they were doing a priority window job and would be back. But i think they didn't have any intention of coming back. Unless im not home so they could gather their property quietly and leave. We’re PRETTY DISAPPOINTED !!!

Because customer service line doesn't seem to actually serve it's customers.

See our comments on the Champion quality questionnaire. At this point, we would not be able to recommend.

Would Never recommend this place Worst customer service Ever!

Salesman and the installation crew was great.

Installers were very professional. Excellent work and cleaned up everything. Windows look great and really improve the building.

Install team was very nice, but did average job on removing debris from outside and less than average job caulking around windows....had to re-caulk the majority of it and on two windows they did not caulk under them at all. The actual install was about two weeks later than we expected (from our salesperson) and i had to take a vacation day at work

Windows were not installed level or square. They did not have the proper tools to install the size of windows we ordered & had to place seams in the aluminum window wrap.

My wife and I understood that we were getting Champion storm door that had to be custom measured, etc. instead we got a door that you can buy from Home Depot or Lowe’s.

Shouldn't have to pay 90 percent before seeing product! The glass has so many streaks in it and has got to be replaced! Showed up 7 hours late!

My job is not complete. They have all my money but one of my windows is wrong. It took 3 weeks to get 2 missing screens, and then I was told the window was not square and needed to be reinstalled.

There is no communication with the office people and the customer.

Best quality for a reasonable price.

Would never recommend the windows or company.

This was a very disappointing experience. For the amount of money that this cost, it should’ve been perfect.

They didn't seal the new window very well. And there is a nail sticking out at that bottom of the window! And the new window is lose.

Based on the communication between the Champion of Wichita team and us and the delays in timeline I am unsure how I feel about recommending their service.

I've used Champion Windows twice now (previous home and current home). The customer service and windows themselves are great. Plus the lifetime warranty that's included is hard too beat.

Love my new house

The after installation service needs attention. It took 1 month to get a screen that was supposed to have been installed with the door. No response was received to several requests.

Dishonest salesman, incompetent measurer. Tom has no customer service skills.

The windows are sooo nice. Compared to the 1980’s windows in my house before.

While the quality of windows as well as the buy two get two promotion are the best around the communication between the company, crew and installation team is lacking.

Still have open issues not resolved