Very poor communication. Our first salesman left the complany then I requested quote for other windows and new salesman scheduled then never showed or called.

Language barrier was a big deal.This morning,Sunday, I tilted a window in to clean the outside- OFF IT CAME! I struggled to get it back in position and decided that the 5800 dollars I spent was a waste.I wanted these windows so I could clean them. Now I can't because they are proving to be so unreliable. By the way,I was cleaning that window to get the big smears off that were left by the installers.

I would tell people how great my windows are. But to shop around. So then they can see the difference between companies.

The team that installed the siding was amazing. But I could not reach anyone at champion from the moment I signed the contract till the installation team called me. I called the number provided and spent 45 minutes on three separate occasions on hold only for it to hang up on me. I even emailed and never heard back from anyone from champion. My order for my siding wasn’t correct for the installation team which did help with the time frame of the project being completed. If it wasn’t for the installation team and how wonderful they were, I would have given champion a 0 out of 10 on this review. I hope your communication becomes a lot better, because I’m scared to find out what happens when I need to call on my warranty.

I really like the window. I like the tint over all seems to be good windows

Customer service and all representatives were professional and helpful
Installers did very well.

I found it almost impossible to get a live person to talk with once we had signed contract. Rob had I think health issues and the lady we had finally signed our contract with took on another job. Eventually A gentlemen Neil called and he was available by phone.

Bad

I can feel air coming in

No really.

The whole experience was fabulous. They replaced all 17 windows in one day.

The sales call was thorough. I liked to be able to look at samples of the windows

My windows are leaking and my house is colder than with te old
Windows.

Over 2 months late!! Terrible communication and follow up

This has been a miserable experience. terrible communication from a bunch of champion entities none of which know the others are sending things. Tons of meaningless contacts and very little results. we waited many months for the windows to be manufactured and the finally installed and the day after the glass in one of them mysteriously cracked. service came and treated in like any other service call putting us at the back of the line waiting more months for a single piece of glass. as the months pass i begin to notice more issues with a poor install. dark brown caulk the installers got on my light color siding, scraps of aluminum trim the threw in my landscape, exposed screws. the list goes on....i could never in good faith tell another person to endure such poor service.

Champions is great work, great quality, great staff and great price. I was happy with how our sunroom turned out, and ended up being at least $20k cheaper than other big patio installation companies you see advertising a lot. They even installed our sunroom in winter, when it was 10-20 degrees outside. From sales to production to instal, all employees were amazing, fast, nice and efficient. We need our windows replaced in the next 5 years and I will absolutely be reaching out to Champions

Excellent product, great communication with Customer Service, knowledgeable sales rep with evidence of claims.

Tood Yates explained and showed us the difference between champion and the competition.
After his presentation you can see there is no comparison to other company's. The show room was nice to see product and how things work.. neil at the office did a great job with handeling construction timeframe and payments. and the crew that installed sunporch did a great job. Where freindly and answered any questions I had during install. Im completely satisfied and would recommend champion above other sunroom company's.

We absolutely would recommend champion for windows and we will be going to them for screen and slidingdoors as well soon

Good quality and good conflict resolution but took waaaay too long and was too expensive given the problems that occurred.

Over priced very low installing took 4 hours to install 3 windows glad I didn't get the whole house

I would recommend Champion Windows of Toledo due to the quality of the windows, the salesman, and the man who came to take the final measurements - Professional quality!

Very responsive. On time on day of install and they did a great job; cleaned up, worked quickly and very professional.

Very unprofessional.
Showed up late, left a large mess and didn’t bother to clean it! Hazardous materials like broken glass left all over our kitchen floor, sink, counters, and yard! Took hours longer than we were told and had me sign well before the job was done.

Quite expensive

I was happy to have 8 new doors installed paid cash took over a 9 months and one door can't be matched with other doors. My attempts for service has been unsuccessful. THIS HAS BEEN THE WORST EXPERIENCE OF MY LIFE. SEE IF I HEAR BACK FROM ANYONE WILL SEAL THIS THOUGHT. 678-754-5024 PLEASE HELP!!!!!

Were told 6-8 weeks until install. It actually took 6 months. Patio door was installed but opened the wrong direction. Salesman’s error? Factory Error? We will never know! Will not use Champion again.

We have already shared our positive experiences with our neighbors! We are very pleased with the outcome of the outside appearance and the inside sound insulation along with the coolness of the front of the home. Thank you so much!

They put siding up on the wrong side of my house and screwed up my motion light

My only complaint. Was that I didn't need to miss a day of work to measure my windows. The installers did a beautiful job and I am very happy with my glass block windows.

Our new windows look beautiful and the aluminum wrapping on the trim looks awesome too!

Windows were an inch to inch and a half to big. So they cut out part of the trim and even removed some brick to get windows to fit. We told sales agent that we did not want pvc trim to cover the wood work. But they took off enough of the trim that they had no choice but to cover it.

Totally satisfied will be replacing more in fall

The installation went terribly. There was a mess left in every room as well as debris and parts of the old windows left in my yard. It took almost a week to go through each room and dust, sweep, scrub and launder. I moved as much out of the rooms as I could before the install and was told the installer would cover anything left like the beds with tarps but I don't think he used any because everything was left with a coating of dust and fiberglass. One of the windows was ordered incorrectly so they had to reorder it and said it would be six weeks before it arrived. When it finally arrived and they came to install it, they realized they ordered the wrong one again so it will be another six weeks before that one arrives. This process has been going on since April and I still don't have all my windows. We had ordered just our upstairs windows as it was the smaller project to see how everything went and now I am hesitant to use them again for our downstairs windows as that project is twice as big and the process has been so frustrating for this smaller project already. The only positive from this experience is we do like the windows, they look nice and should hopefully last us a long time.

Personally I don't like them.

I highly recommend the two installers, and I always show my room to everyone.

You don’t have qualified people installing your products many things wrong with door install and been months and can’t get ahold of anyone and no service to fix these problems

I don’t know how I feel about the sales process to the finished product. I don’t agree with sales people not being transparent and up front. I have a 10,000 door that’s not even close to the color that was chosen.

Our windows were installed very quickly and professionally. They look great! I can tell a big difference with the temperature in the house since the windows were installed.

We had a lot of problems and the work took forever and had to be redone a few times. We ended up going to the better business bureau to settle things

I was not there when they finished, windows look good but I needed up with a 2 inch by 1 inch hole in my wall. Looks like they were carrying something on an angle and it went into the wall and didn’t make the opening into the kitchen.

Was very pleased with our sales rep Todd Yates. And the installation crew were absolutely amazing and professional. I would recommend this company to everyone. Thank you so much

The installation crew were diligent, professional, and completed the installation during light rain flawlessly.

We are very satisfied with the finished product

They did a great job in timely manner cleaned up all areas Love my new windows!

Had doors installed one door missing parts. It's been 2 weeks still waiting for someone to contact me about my door parts can't use that main entrance door feeling very Madd.

They don't need a recomendation. They need a warning on any review.

It was raining in day of installation so a pretty big mess was made but I do understand that it can only be prevented so much.

Porch was finished about a week ago. It's been a little chilly so we haven't used it yet. Can't wait till spring!

I think I paid a lot of money for windows with blemishes and one has a crack. The window with a crack gets a lot of condensation build-up.