The sales representatives were fantastic. I appreciated their attention to detail and their courtesy. The reason for not 5 stars is because the installation crew could have done a better job. There were not any issues with the windows when they were installed, but during the installing process instead of covering up the window openings (after removing the old windows) they left the openings while they removed the rest of the windows in the house which led to a large amount of flies entering our home. We are still seeing flies popping up and it has been over a couple months since the install. I imagine there were other bugs that made their way into our home as well.
Before I start this answer, I want anyone reading this to know that the reason I got new windows was because I couldn't open 90% of them cuz they were so wrapped (original 1994 wood/single pan glass) it was a safety hazard in my eyes if my kid and partner couldn't get out from upstairs if there was an emergency and didn't have stair access.
Nope, just trying not to think about it. The amount of money I'm spending for the poor craftsmanship of the total finished product is sad and frustrating.
The people are nice but the company communication is trash. I had 3 different project managers before the windows were even measured and no one called us to inform us the first 2 either left the company or got fired. I had to call and ask what was going on (2 times at the start, which both calls eventually got me the answer " I am your new project manager) and why I haven't heard anything from the people that gave me their contact info for the purpose of staying informed and answer my questions.
The install team pretty much ripped apart my interior frame and hammered out the original wood vertical center piece of the window frame. That caused the interior window trim to be ripped and splintered, they cut a small section out and just stuffed a piece in its place, nailed in, and through some gap filler in it. It looks worse than it did originally and the previous owners drilled a bunch of wholes in it.
I am no contractor or expert but I'm actually sickened by my whole experience and when I brought up issues I was just told:
no there is no wood rot, we inspect that when the people came out to measure your windows. They were there for like 10-15 minutes. I asked what they needed for when the measuring started and I was told they are just there to measure the windows so they can start making the new windows. Also, we don't offer signed forms stating the things we promise are actually and were actually accomplished.
Disgusted with these peoples way of business.
I am pleased with the windows I have so far and have already ordered the windows for the back side of my house.
well pleased with the whole job
Three out of four staff person were awesome, very professional . The company as a whole has a lot to offer and they stand behind their words
I am very likely to recommend your company to anyone that needs windows that need. to be replaced The installation was done on time
The salesperson was straight-forward and nice.
The employee was respectful and hard working
Any recommendation would have to include a warning that custom window ordering may not go smoothly. Company may be okay with standard double hung windows but our custom window ran into significant manufacturing issues. If in a hurry, not the company to pick for a custom window.
Everyone was extremely nice. The windows look great and installation was done quickly.
The windows are lovely and I am very happy with them.
I am pleased with all the services that I have got from them.
If ever there is a problem they WILL be there to fix it. My brother, Bruce Donald, recommended Champion to me for that reason.
I was very pleased with the work. It was nice, pleasant, and quick. I had no problems at all. They came in, got it done, and left, all in one day.
The cost was higher than other competitors around.
I am so satisfied. If I could give them a 9-star rating, I would. I am so pleased. I am a happy camper.
Prompt service, courteous salesman, skilled installer. If you have questions, Mary at the office is very helpful.
My salesperson was very professional and very understanding that we were retired and needed the best price we could get. They gave us the best price. The installers were wonderful and very professional. They did a wonderful job. We are very happy with the windows and the job they did.
On time and did a great job
The entire process was smooth and timely. Communication was clear. The installation process was even better than I expected it to be. Installer was clean and made sure everything was spotless when he left. Also, really appreciated he rehung the blinds! Great process from start to finish!
They did a wonderful job from start to finish
I was pleased with Derrick and his hard work and dedication. He got the job done well.
The sales representative was nice, and Champion Windows kept me updated on delivery.
The overall experience was disappointing.
Good sales. Good installation team.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Richmond as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys