Took longer than expected to get windows installed. Got three messages that windows were ready for installation, when they weren't. Took two months from the first message to actually get them installed. Had charges added without being given a heads up.
I dont recommend things, if someone asks me who i used/hired then ill tell them
Erik was great. His knowledge and professionalism was greatly appreciated. The team that did the measurements were spot on and the installation team were very thorough on doing the job correctly. Very pleased
Would not recommend to friends due to issues with our order being processed timely, misquoting the price, and cost of windows.
I’m definitely going to recommend
Project took over a year to complete and had several issues with the installation. I have a long list of issues.
Windows were fine but expensive. Cleanup inside was not great and Mark did not follow through with a promise to come and add paint above new window lip
I would recommend and use them again if I need more work done
yes i will
Would tell all to stay away from this company as they have poor communication, damage your property, and do not honor their contract. This install has cost more money then its worth as i will need to restain my deck, paint my house and took multiple days off for an install that started 8/2022 and just supposedly finished 6/2023. Windows are not well insulated around install area. No one returns call to address my concerns.
I have for years held Champion in high regard because of the quality if their product technology. Once the room was finally installed after 11 months, we are happy. However, the customer service has been dreadful. Had we not wanted particular technology, we would have canceled months ago. The workmanship was excellent. We could not have had a better crew. The sales rep still owes us a response on our request for a door into the sunroom. Finally, the company needs to stop requesting advanced payments before the work is done and 90% before the work is completed. We are happy now but up to the completion, this was a dreadful experience that gave us great frustration.
Not a chance. Over a year to complete the project which was documented to be completed in 10-12 weeks. Installation manager was MIA most of the time and his communications with the on-site crew and with us were very poor.
100% DISSATISFIED. Was forced to accept windows that we did not agree on at purchase. Project to install 10 windows took 17 months from contract to final install due to numerous mis measurements and delays by Champion
Quality of product is fine. Service from office was fine. Lack of communication during installation and delays - months - were disappointing.
We had some issues with the lack of communication. It was very delayed response on repairs that was installed with a defect and one was ordered wrong.
Champion Windows of Raleigh is expensive.
The installation crew was very cordial, polite, and professional. My salesman was the same. All of my dealing with Champion's employees have been exceptional. I am very pleased with the completed work.
They did a good job and cleaned up after themselves.
If you are looking for vinyl replacement windows and don't want to spend $3-5K per window, then Champion is a good price performer.
The communication was really good, and the quality of the product is great. Overall, I had a good experience.
The windows are fantastic, but they were left unfinished the first time. It took me almost 4 months to get someone back to finish the installation.
I would recommend to people with hard to replace older windows. I would price shop for more standard replacements
The professionalism is excellent! They took the time to explain it all to me, and I was highly appreciative.
Not hardly,
I think the sales person used the add, buy 2 get 2 free, and twisted the dollar numbers around to make you think we were getting a super deal, not true. Because that would mean, in simple math terms, that the 2 charged windows would, in reality, cost us $2400 a window. But the way they break it down to you, you're not getting a good deal at all.
The installer were great. The crew that came and did measurements did them all wrong. I didn't want to wait on my windows, so I let the installers do what they had to do to make it work.
Some of the siding isn't as intact as I exp[ected it to be.
They were punctual. They put in a sunroom for me. They were very neat, they cleaned up, were very courteous, and they were done in two days.
Our experience with your company was terrible. You initially sent inexperienced installer to put windows in. They didn’t even know how to install
Noticed our electric bill going down already which is of course important!
Champion Windows delivered their product as they promised. The installation team and product are great. I am very happy.
No communication, poor follow through
Champion representatives were very helpful in planning and implementing the construction of my sunroom.
Worst experience ever. Worst contractors I've ever dealt with
After the initial order, no one contacted me for months. After I was instructed to change the order for the measure technician, it never got to the company. I never got the windows that I asked for.
The installation process was quick and efficient and all Champion employees were personable and pleasant to interact with.
The company has been out twice, and each time they measured the windows wrong.
I may recommend Champion but reluctant about the Raleigh office. Until Rick Kale and Joe Stevens got involved the Raleigh office was useless.
My parents went with a different company, and they were one-hundred times better.
The team was very responsive to our needs as the installation seemed rushed. We felt like the crew needed more time from Chanpion to complete the job.
Great windows functionally and they look great inside. The outside has been a nightmare. If you have vinyl siding, they dont supply nice vinyl J channel. The hand build the outsides with plain aluminum. No two windows matched after the first install. 3 out of 4 had to be torn out and mounted again. One out of 4 had to be torn out twice with new frames built 3 times! It took them 3 weeks to finishthe job due to all tge rework and some days they just didnt show up at all. Two windows made wrong at the factory and you'd think they would make a priority for a current job? Nope! Another 3 months to get those. Champion built our enclosed back porch 6 years ago and did an awseome job, so we went with their windows as our first choice. Monumental mistake. Lots of appologies have been given but they didnt refund a dime for trashing the outside of my house. The windows still dont match exactly but enoungh to get by.
Our experience with Champion was varied. Sales presentation and contract issue went well. Following that we were left hanging for months unable to reach personnel and get responses to the point of regretting our purchase. When construction finally was scheduled, the process and product was very good.
Good quality windows, but not a good clean up outside.
The windows are great.
They were very hard to reach and work with. It took a long time, and we understood that because of the supply chain. It took an extra month and there was no adjustment.
They were untimely. I have waited over half a year for some kind of response from Champion and have not received it. There are issues with the financing with Greensky. There was misinformation about delivery of the product or when the work would start.
Champion windows has good, well made windows and doors. Not sure if we got the best price, but we liked the product. However, getting our doors proved very difficult and we had to file a claim with the Better Business Bureau to finally get our doors installed after waiting almost a year from purchase.
The insulation the windows provide is unbelievable. With the old windows you could feel the heat coming through the glass. On the hottest days if you feel the inside glass it feels cool
Communication and collaboration throughout the entire process is something we rarely experience when doing any kind of home improvements. Champion Windows are the model for building trust and respecting their client's time, money, and property! Friendly, efficient, and effective problem solving are added bonuses as well! We look forward to our next project with them in the future!
Window was measured incorrectly. Wanted to charge me more after financing was already approved. Paperwork had to be redone. Process took about 4 months which was longer than I expected. Installation process was great. However, installers were not notified that a bow window was changing to a flat window and it took them several days to come up with a solution to cover up the bow.