The windows were initially measured wrong and built too big and had to be measured again and built again. The contract was signed in Sept and still aren't finished. One of them was cracked when it was installed in Feb and still waiting on it's replacement in May. Two windows that were arched couldn't be built and another window couldn't be built that was just a square window. The total process is probably going to take 9 months.

We were promised the window installed in our game room would match exactly with the existing window. IT DID NOT, but was installed without being checked by the installers or the supervisor. WE HAD TO PURCHASE another to get a matching pair. Even though the sales representative assured us initially they would match, the company did not back her guarantee.

There were other disappointing issues that arose, but the company refused to work with us to alleviate the cost of the 4th window purchased when we originally contracted for three. The one person who applied “true customer service” was an African-American named Spencer from the local office.

Due to the unpleasant experience with this project, I will NEVER consider Champion. Windows nor will I recommend same.

The process was smooth and not confusing, the installation was smooth and the guys were professional.

Victor and Natalie did an excellent job installing the windows, very professional took pride in their workmanship and it shows.

Customer service was a plus !

Installation team was amazing, the one issue was addressed promptly and a temporary fix was done, customer service was good, windows look and work so much better

They have terrible customer service and do not return calls...that is, if you can even find a phone number to talk to a real person at the company. They do not follow through on delivery dates or promises. HOrRIBLE experience with this company!!!

All went very smooth and everyone was amazing to work with.

The whole goal of changing our patio door was to expand the opening to enjoy the backyard view, upgrade energy efficiency and increase security through the locking mechanism. We thought we were sold what we wanted but found out at installation that the patio door was not as expected. It wasn't the installation crew's fault as they were installing what was provided to them.

The windows look great, and are easy to use and clean. The staff with Champion were great to work with, from our salesperson, to the office staff, and the installation crew.

I would definitely recommend that those in the market for new windows give Champion a look.

Champion has terrible customer service and communication.

I'm still hoping to resolve my issues with the scheduling inconvenience. Loss of time and wages.

Installation was great! The sales person lied and told me blinds were available in a sliding when they were not. The measurements were wrong and my windows and doors needed to be reordered.

Easy to schedule from consultation to install - 3 windows replaced within 4 weeks start to finish

The installation has been fraught with errors. First day of implementation was canceled by Champion at the last minute (the day of installation) and rescheduled for a later day. Installer was late on the rescheduled day and was not able to complete the installation with the planned period of 2 days. Installer came back the next week and discovered he did not have all the pieces needed to complete the installation. The piece had to be ordered and is now under a 7 to 10 day delay. The installation should have been completed 3 weeks ago and we are still waiting.

If you just need new windows and you're not detail-oriented Champion is probably fine.

Great salesperson. Shorter than expected wait time. Good installers. Product seems to be excellent quality.

I would recommend Champion Windows. They had a couple of problems with installation and resolved them quickly. All companies can make a mistake but how they respond is the measure to me.

They guys were great

From the demo to the installation everything went very smooth. Lots of communication throughout the process.

Definitely not….Multiple delays - wrong color, wrong size and installer not equipped . Absolute worst experience.

Mid-sized replace doors create difficulty in locking &
unlocking the doors!

A headache from the beginning

This was the worst experience I have ever dealt with. The people that work for this company are rude, disrespectful, unprofessional, and clueless. If I were the owner of this company, I would be very unhappy at the performance of the employees running this business.

Trouble with installation scheduling. Windows don’t work properly, they’re extremely hard to open and close. One window was damaged and still waiting more than 3 months to get a new window install.