Things were done in a timely manner and very professional.

Our salesman assured us installation would be before thanksgiving and it was much sooner. He was very knowledgeable of product and thorough with presentation. Install crew very professional and work was excellent

I recommended to my parents. We had a great experience from the initial appointment process, to the sales meeting in our home, the measurements and install.

I would recommend them as the project was early (by months) and all went really well. Very pleased.

The order was not right, and it failed inspection after it was installed.

Everyone was very nice and happy to answer all our questions. The windows are great ! Made specifically in the USA for the perfect fit. They look great and are so efficient as well! It's comforting to know the company is backing up their work and easy customer service.

The representative that came to my home was very respectful. They cleaned up after themselves. They installed on timely bases.

I have the wrong screens and have been trying to get my screens fixed, but having trouble with your service department. Very disorganized so far... with the service department side. This is my 3rd request to fill out a survey and my window/screen is not even fixed??

The install was faster and smoother than I had hoped. Expectations were clearly surpassed.

I would definitely recommend Champion to anyone I know for their home!

The installation was done several months past original estimate and we had to call several times to find out what was going on.

Everything is going well.

This survey font is way too small and awkward to complete even when I enlarge the screen

They are great to work with. John and Jake are great installers.

Everything went well.

I have many friends, neighbors, coworkers, etc. that have asked about recommendations for window companies to do business with. I already shared the terrible experience I had with Champion to them. I have advised many throughout the Saint Cloud, MN, area not to do business with Champion.

We were extremely happy when the new window was installed. We would definitely go with them again.

I am very happy with my Champion windows! They look great. Everything went just as the said. My windows were actually early. The installers were awesome. Finished by 1 pm, started at 7:30 am. Would highly recommend Champion Windows!

The person who installed my window left his garbage on site

HORRIBLE EXPERIENCE - LONG delay in getting windows. Finally installed 3 months after order... Both the installers and I both called about the problem... it took another 2 months to get someone to look at them to say that they were improperly manufactured. 11 of the windows were improperly manufactured. They have to be replaced, but will take another 3 months. The installers neglected to caulk the exterior seams... taken over 2 months to get someone to come and do this... I finally received confirmation today that it will be another 3 weeks before someone will get there. I have tried working with/through customer service to rectify this problem. Kelsey has been great ... she has tried to get things done, but the lack of support from others is terrible.

It took 6 months to get a door, and a man came and installed it in 4 hours. It closes very tight and he said that was a good thing, but I question when he put the trim pieces on, his gun went through the interior door. He also gave me the caulk and paint and told me that I could do that later. I question the quality of the installation. His wife kept calling him on the phone.

We had a couple of defects, but everything is going to be taken care of.

I am very satisfied with the results. It was more than I expected.

We will never recommend you company to anyone. The customer service was horrible and there was nothing done to compensate us for the mis-measurement and having to wait another 6 weeks to get them installed

Overall, we did not have a satisfactory enough experience that would prompt us to recommend Champion to any of our friends or family members. The stress and inconvenience that the long delay in our project being completed caused, failure to follow through with the city’s requests for our permit to be issued, poor to no communication from staff, frequent turnover of staff, and over-promises that were not delivered leaves a very bad impression in our minds that we would not want anyone else to experience.

Yes It took a very long time to get my windows, 7 months. I do understand the employment problems and manufacturing situation. It was a very long time! It would of been nice to get an update once in a while, instead of having to call myself.

Terrible management. My windows were measured off by 2-3 inches.

NEVER! IT TOOK OVER A YEAR TO COMPLETE A 16X16 ROOM!

Champion used to be a great company I’m not sure what happened but they are not the same company they were 10 years ago.

Window broke within one week of getting then and not sure about a couple other things. We will see how the follow-up goes

New windows are better than what I had previously. Windows are all operating as they should. My main problem is with the timeliness of communication from reps and a still unresolved problem with the only window that mattered for the success of my home business. That window is still not corrected 3 weeks and 3 days after installed. Also trim around patio door is hollow and as I wasn't notified of having to be careful, it had dented in several places from the legs of a lawn chair against it.

Confidentiality sucks.

Window choices were explained poorly

We love the installation. We had a great installer.

We are very pleased with the sunroom but the process was challenging. We would express this to our friends.

We tell everyone about your windows. Our son used your product in his entire house after he saw ours.

We received terrible customer service and there was a serious lack of communication regarding the status of our order after having to wait for windows to be installed due to them being measured incorrectly. We were told it would take an additional 3-4 weeks from our initial installation date and it actually took 9 weeks with no explanation as to why it took so long.

Great work. I'm impressed.

Windows are beautiful. Definitely adds visual appeal to house.

They do quality work!

NEVER!!

The windows were installed last winter, and we're still waiting for the completion of the project. The job didn't pass the building permits. We haven't heard back from anyone to resolve this.

I would absolutely recommend these windows and professional installation to everyone, not only my friends.

Took 8.5 months from down payment to installation. For a standard size Front door (storm door). Not even if you were the only window company on the planet! I would go without windows.

The customer service was the worse company that I have ever experienced. I made multiple calls and Never got a call back.

The timeliness, delivery, and effectiveness of getting it done in a one-day period was beyond my expectations. I didn't realize it was something that could be done in one day.

Just the opposite. I have told everyone I know in my networking groups about the terrible experience I had with your company. After my wife read my survey comments/star ratings, she commented that I was being too nice for the type of treatment we received throughout this ordeal. But I decided to continue to be "nice" hoping that before your company fails for its terrible customer service that a light bulb will go off in someone's brain that has the power to actually fix things, because I am sure Champion does have some good employees who are trying to do the right things and would be ashamed if they knew of their fellow employee's ineptness's.

all somewhat ok

Was good, salesperson to installers. Just waiting for the screens.🙂

I have used champion for 3 large products over the last 15+ years. This is the first time they have failed miserably and have still not made it right