They measured my windows wrong so they had to reorder two out of the three windows they measured. They never completed the repairs of previous installed patio door.

We have a window that was damaged when it was installed. We were told that would be replaced over two months ago. Then, they "forgot" our screens for our big front window at installation. THEN, we were told that they were never made...THEN they were coming...two months later and we still do not have them. So...what is the actual truth??? We were unable to open our front windows for a lot of nice days. We contacted our salesperson, who sent us to someone else, who sent us to someone else. NO ONE is helping. This should have been taken care of immediately. This is AWFUL customer service.

Very friendly

Head ache every step of the way!
Sunroom is installed! Key does not lock door ! Keys were found in the door on the day three seasons room was completed. Just tried out the key today.
Also , Light is not working properly outside!

CaLL me today!!
Carol Zwiazek at 7734129933

First of all the masons did a very professional job and the finished floor was perfect. Next Dino and Victor did an excellent job putting the structure together. They were very easy to work with and were attentive to all our concerns. They were key to a perfect building.

The process from start to finish was less time than I had expected.

I really like their high-quality windows and professional and courteous employees.

Took a long time to get my doors, failed to measure one of my doors correctly, had to wait almost 3 more months for the next one, and I didn't get my first door fully installed, now waiting to get it finished yet. Absurd.

Measurement and instal issues, was called by campion about install and I told her of my issues she said she would pass that on and my phone has been silent like they don’t give a darn!!!

The sales rep was super nice but way too extensive in his pitch. We knew we were ready to sign and could’ve saved an hour & a half from our day.

The scheduling part was a nightmare, I had to be the one initiating all the calls. The installation left a crack on our window & scheduling to get that fixed was even more of a nightmare UGH. Husband had to leave work early twice only for them to show up early. Comms was trash tbh.

Having our sunroom replaced by Champion has resulted in 6 month long nightmare which still isn't over because of yet to be completed work including the replacement of a leaking window and work to pass inspection by the building inspector. It started with the incomplete removal of our old sunroom which caused me to have to pay their sub-contractor an additional $3,500 to complete the job of removal. Sloppy workmanship in the sunroom construction followed and the day their people declared it finished, we were left with a room with uncaulked gaps, screens which were not squared up in their openings, windows which had glass seals rolled and out of position and electrical work which did not pass code. They did not even bother to clean the new window glass with smudges, finger prints, and caulk smears in several areas. They have returned to repair some of the problems but they have not fixed everything yet. For the price we paid for a 13' x 15' room I expected much better quality.

Salesman said would be 7 day project once materials were in, well it was a six week project , poor communication with project manager, only 2 of contractors worked for Champions all others outsourced. I guess we assumed it would be finished with lattice or dirt around deck, well they charged extra and had to come back to do. Project manager came to see why we complained and he said he wouldn’t have let his home look like ours was left, well that cost us additional money to have it look complete and another wait time
Overall I think we would just outsource others to do this project, Champions communication was terrible
The room looks great, but sure for the price we paid we should have never had to keep reaching out for when they were coming, we felt we should have had a schedule of when and what was to be completed
We learned our lesson, never use big companies anymore

Great experience! Beautiful window! Wish I could do all my windows right now!

While the installers were great, the sales experience was not great. Was told 8-10wks for manufacturing, sales ended up missing a window, took forever to get addendum taken care of for the missed window then took an additional 6-8wks to complete the entire order. I had to hunt down people for answers about what was going on and half the time my inquiries were ignored.

Unsatisfied with the door not fitting properly. Unprofessional supervisor that spoke to me on the phone.

The wait time for the project

A couple of screens were damaged from the shop, the storm door also is damaged from delivery. Half of the screens need to be redone at the corners, large gaps for bugs to enter. I am hoping for a new storm door to replace the damaged one .

Keeping me more regularly updated on status of windows..especially
Install if running late. Also, the first quote we received was so far off from the others we received, it felt gimmicky.

If someone wants windows

Don't bait and switch

The install crew was absolutely fantastic and they did a great job installing our windows and sliding doors. Tony answered all my questions and took the time to explain everything.

The crew came earlier than was expected, which caught us a little off guard. As a result, there was a delay in my being able to open the gate. One of them was a smoker and commented that I arrived just as he was lighting up, and how that always seemed to be the case, as if it were inconvenient for him or that he lost out on a cigarette. He often smelled of smoke throughout the morning, as if he couldn't go back to the truck without taking a drag.

He also pointed out that we were still not ready for them, even given the delay. (I did not have the physical strength or the correct tool to remove two of the brackets for the shades.)

After everything was installed, one of the windows wouldn't open. The response was that it wasn't their problem, though it seemed an issue that would have easily been fixed with a file. They seemed to want to get out as quickly as they could. The smoker said he was, in essence, trying to hide from his boss, who had something else for him to do. They left behind an empty aerosol can on the dresser.

Shortly after they left, we were notified that the last payment was automatically withdrawn from our account. It would have been nice if we had been allowed to offer this feedback and to have the window fixed before the money was taken.

It was nice that Champion was able to fit us into their schedule sooner than initially thought. Regarding their being early, it was better than being late.

The installers were very professional and had job done same day!

I purchased a 3 season room. The installers, Dino and Victoria were great. Stefan Ford did an excellent job with the concrete. He even demo’d part of the step which allowed more room. ( Subsequently hired him to build my new fence which is also excellent.)
The only complaints were the lack of check in/follow up from the project manager and the workmanship of the windows.

Still waiting for leftovers to be picked up from 2 weeks ago. It's killing my lawn

Installation was flawless! Installers did a fantastic job! Amazed how careful they were, particularly around surrounding plants, clean-up, and replacement of the frame is better than had been. Only drawback was miscommunication between Champion personnel regarding measurements and scheduling the installation. It is very difficult to find a phone number for the New Berlin shop when in need to reach out. If it weren't for this two week issue, I would have given a 10.

5 out of my 6 windows are loose on the corners and feel like they will fall in. The 1 window that is not like that is very hard to open

Your worker cut my power line to the septic tank and did not tell anyone, which caused me to pay $150 to have it examined. The building manager Rick told me the wrong final total and later came asking for more money. The windows were not sealed before "completion" causing water damage. The roof leaked into my home while construction took place. I had no warning of when the electric would be put in, they just showed up and said give us access and the fan to install. I have alerted customer service and have yet to get a reply.

From start to finish, the project went seamlessly. I had the most wonderful man sell me the windows and then them even most wonderful man install them. It got rid of the bugs getting into my house. Felt good to get rid of those old wooden windows. Highly recommend.

Quality of the product, and the installer where very professional. It would be comforting to let the home owner that the people are sub contractors not champion employees.

Not a fan of all the emails and marketing/sales stuff. Makes you look less legitimate and kind of desperate

Constant changes to paperwork, and annoyed about door installation left exposed wood that I need to take care of that I wasn’t aware of during purchase. But pricing was good.

In 2006 we had two Champion doors installed, and we've never had an issue with them. When we decided to replace two different doors, the first manufacturer we thought of was Champion.

Great product and great warranty

Windows were installed in a timely manner and we love them! Leo and Jose did an amazing job!

Poor communication, unprofessional install team and office; everyone works in a silo and tells me my questions can only be answered by another team member and my problems are not their responsibility. The windows

I have a complaint filed with green sky financial.
Never signed completion job certificate for front door.
Cause storm screen door not installed.
Someone lifted signature or had someone at bar sign name.
Sent green sky proof we did not sign in Tex communication to salesman and installer agreed we should not sign .
And we did not sign job is not done… champion got paid when job is not done.. something fishy is going on..

At this point, I will not recommend Champion to anyone. There have been many disappointing aspects to the experience we've had, although, the project is not yet complete. I would, however, recommend the carpenter and electricians that were sub-contracted.

Nothing has ever happened in a timely manner and all aspects have been extremely late. Communication is severely lacking.

Two very efficient men worked quickly.

The only issue I have is with the salesman, he's a liar!

If you're looking for the cheaper option, Champion is the best option.

It has been 7 months installed and still not completed. No excuse for this.

Your product appears to be very well made, but your sales tactics are terrible!

I feel that l paid WAY too much for what l got!

Our decision to go with Champion Windows was made without any 'comparison shopping'. But that decision has proven to be a sound one, after the company's products and policies were presented and explained to us. I am confident that we have made a good purchase and that these windows will last well beyond our own residency in this house.

Customer service is a disaster. One hand doesn't know what the other is doing. Long wait times for products. Installation is average.

Overall, a good company worth looking into and comparing to other window vendor products.

Nails not the same color of metal installed. Inside trim cheap peeled away or just fell off. Installation crew had to redo some trim twice and a day later still peeled away. Some of the concrete layer around windows cracked away. I have pictures. Windows themselves look of good quality.

While it took three tries to get a valid signed contract, the first set of windows came in incorrectly. However, knowing this, they were installed anyway, and a new set were ordered. The first set took a month to receive, the second set took three additional months. The new panes have been installed, but two of the new glass panes were installed backwards, and the third was installed upside down. This has not been a pleasant experience.