The installers were excellent, windows were made well and looked great.

We already had champion windows

We had a demo project on our property. The process was pretty simple and was completed in 2 days. However, the demo crew left a bunch of nails in our driveway and broken glass in our lawn which posed a threat to our vehicles and pets.

Great Service, the contractor was very knowledgeable and freindly

Was total
Screw up from day one name and address wrong. I had to call to get the measure started when he came he wanted money. We owed nothing took them weeks to order the as soon as ordered wanted more money was disappointed from all the half truths and runarounds with staffing issues from Milwaukee

The final appearance of the seams look very unprofessional outside. Not real happy about that.

Our account was overcharged by $600.00
and our window was supposed to have a full screen. It came with only a half screen (Which we are still waiting for)

Experience was good

Did not use black for my door seal and stopped responding to my requests to install it.

Poor install, called 3 times and still waiting for a call from the local office/ install manager for four weeks. I make contact one a week.

Ease of working with staff during construction

Installation Team was very professional, tidy and easy to work with.

Please see comments in the other categories.

Some things went well, others questionable.
For the cost of the product and install.

Everything should have been seamless.
The warranty sold the product.

I was going to complete this survey when the job was complete, but the windows were installed on October 30, and we're still waiting for them to fix an ugly bolt hanging from the bottom of one.

First they ordered the wrong material and had installed part of one wall with the wrong color.

tired of such early surveys--I'm done

Our window is not completed to our satisfaction. I am being told the area manager will follow up with me and hasn't. Communication is poor.

They didn’t honor when they said they would install them by

Well done.

Wouldn’t not recommend Champion windows to any of my friends

Very kind and clear on what I wanted..very neat and beautiful..l will be back.

Incorrect trim was installed and hasn’t been replaced yet. The top of the door jam was completely unleveled. I showed the installer and he told me that my house is unleveled. I showed him that the door is level, why can’t the top door jam be level. He fixed it after I put the level tool on the door. The plastic is still on my door hinges even after we asked the worker to take them off. Huge scratch that keeps getting bigger because they haven’t fixed the off centered strike plate.

Everything in the install went pretty smoothly, however I would have appreciated more communication about next steps and when to expect workers to show up. Our dog is very sensitive to strangers around the house so I would have liked more time to be able to take her to my mother's house or to daycare.

Installation was terrible
Door still doesn't close properly

My sales person was very knowledgeable About the product he had to offer. He was very helpful with me making my decisions. Office Staff was Professional with any questions I had. Most of all the installers I Felt they did an excellent job.

Price seemed high

They measured my windows wrong so they had to reorder two out of the three windows they measured. They never completed the repairs of previous installed patio door.

We have a window that was damaged when it was installed. We were told that would be replaced over two months ago. Then, they "forgot" our screens for our big front window at installation. THEN, we were told that they were never made...THEN they were coming...two months later and we still do not have them. So...what is the actual truth??? We were unable to open our front windows for a lot of nice days. We contacted our salesperson, who sent us to someone else, who sent us to someone else. NO ONE is helping. This should have been taken care of immediately. This is AWFUL customer service.

Very friendly

Head ache every step of the way!
Sunroom is installed! Key does not lock door ! Keys were found in the door on the day three seasons room was completed. Just tried out the key today.
Also , Light is not working properly outside!

CaLL me today!!
Carol Zwiazek at 7734129933

First of all the masons did a very professional job and the finished floor was perfect. Next Dino and Victor did an excellent job putting the structure together. They were very easy to work with and were attentive to all our concerns. They were key to a perfect building.

The process from start to finish was less time than I had expected.

I really like their high-quality windows and professional and courteous employees.

Took a long time to get my doors, failed to measure one of my doors correctly, had to wait almost 3 more months for the next one, and I didn't get my first door fully installed, now waiting to get it finished yet. Absurd.

Measurement and instal issues, was called by campion about install and I told her of my issues she said she would pass that on and my phone has been silent like they don’t give a darn!!!

The sales rep was super nice but way too extensive in his pitch. We knew we were ready to sign and could’ve saved an hour & a half from our day.

The scheduling part was a nightmare, I had to be the one initiating all the calls. The installation left a crack on our window & scheduling to get that fixed was even more of a nightmare UGH. Husband had to leave work early twice only for them to show up early. Comms was trash tbh.

Having our sunroom replaced by Champion has resulted in 6 month long nightmare which still isn't over because of yet to be completed work including the replacement of a leaking window and work to pass inspection by the building inspector. It started with the incomplete removal of our old sunroom which caused me to have to pay their sub-contractor an additional $3,500 to complete the job of removal. Sloppy workmanship in the sunroom construction followed and the day their people declared it finished, we were left with a room with uncaulked gaps, screens which were not squared up in their openings, windows which had glass seals rolled and out of position and electrical work which did not pass code. They did not even bother to clean the new window glass with smudges, finger prints, and caulk smears in several areas. They have returned to repair some of the problems but they have not fixed everything yet. For the price we paid for a 13' x 15' room I expected much better quality.

Salesman said would be 7 day project once materials were in, well it was a six week project , poor communication with project manager, only 2 of contractors worked for Champions all others outsourced. I guess we assumed it would be finished with lattice or dirt around deck, well they charged extra and had to come back to do. Project manager came to see why we complained and he said he wouldn’t have let his home look like ours was left, well that cost us additional money to have it look complete and another wait time
Overall I think we would just outsource others to do this project, Champions communication was terrible
The room looks great, but sure for the price we paid we should have never had to keep reaching out for when they were coming, we felt we should have had a schedule of when and what was to be completed
We learned our lesson, never use big companies anymore

Great experience! Beautiful window! Wish I could do all my windows right now!

While the installers were great, the sales experience was not great. Was told 8-10wks for manufacturing, sales ended up missing a window, took forever to get addendum taken care of for the missed window then took an additional 6-8wks to complete the entire order. I had to hunt down people for answers about what was going on and half the time my inquiries were ignored.

Unsatisfied with the door not fitting properly. Unprofessional supervisor that spoke to me on the phone.

The wait time for the project

A couple of screens were damaged from the shop, the storm door also is damaged from delivery. Half of the screens need to be redone at the corners, large gaps for bugs to enter. I am hoping for a new storm door to replace the damaged one .

Keeping me more regularly updated on status of windows..especially
Install if running late. Also, the first quote we received was so far off from the others we received, it felt gimmicky.

If someone wants windows

Don't bait and switch

The install crew was absolutely fantastic and they did a great job installing our windows and sliding doors. Tony answered all my questions and took the time to explain everything.

The crew came earlier than was expected, which caught us a little off guard. As a result, there was a delay in my being able to open the gate. One of them was a smoker and commented that I arrived just as he was lighting up, and how that always seemed to be the case, as if it were inconvenient for him or that he lost out on a cigarette. He often smelled of smoke throughout the morning, as if he couldn't go back to the truck without taking a drag.

He also pointed out that we were still not ready for them, even given the delay. (I did not have the physical strength or the correct tool to remove two of the brackets for the shades.)

After everything was installed, one of the windows wouldn't open. The response was that it wasn't their problem, though it seemed an issue that would have easily been fixed with a file. They seemed to want to get out as quickly as they could. The smoker said he was, in essence, trying to hide from his boss, who had something else for him to do. They left behind an empty aerosol can on the dresser.

Shortly after they left, we were notified that the last payment was automatically withdrawn from our account. It would have been nice if we had been allowed to offer this feedback and to have the window fixed before the money was taken.

It was nice that Champion was able to fit us into their schedule sooner than initially thought. Regarding their being early, it was better than being late.

The installers were very professional and had job done same day!