scheduled an appointment on May 9th 2026 at 9:00 and no one showed up, I called at 9:35 and they told me the guy got fired, Got scheduled again on September 17th 2026 between 8:00 - 10:00 and again no one showed up I allied at 11:09 am and they told me they will reschedule my appointment. I got rescheduled again September 25, 2026 between 8:00 - 10:00 and the third time no one showed up. I called at 11:02 am and they stated another guy hit fired. I was so upset cause all three days I took off work and now I am missing three days of pay. They finally showed up October 5th at 11:00 am but they came around 11:40 am there was no transparency. Just left me hanging. I should have got some compensation for missing work or a discount on my purchase since no one called and I missed work for the three days my scheduled install date.

Service was terrible instalation was very poor

Upgrade Finance doesn’t know what they’re doing. The most recent mistake they made was sending me a check as a refund for overpayment. I have spent many calls, the 1st lady was rude and told me that I needed to pay $3,449 instead of $555 per month. This was in July. The next lady, Chay, was wonderful and saw what was wrong. I spoke with Kellen today and he is wonderful. After talking with him, I opened my mail and received a refund check.

Could greatly improve communication on all fronts, offer more trim options for bronze window choice

Happy with my finished project was unhappy with the 4 1/2 month weight. For the amount of money waiting for months plus wasn’t reasonable.

Liked the fast service we received

They’ve been out four times almost a year and my front door is still not complete.

Time of an actual install wasn’t what we were told.

Promptness, thoroughness, quality workmanship

Our experience was awful. Poor communication, and poor responsiveness when there was a problem. Other than that, the windows are nice.

No problem, great workers

Neighbors love the install as much as we do! A plus company!! We will be coming back to have some windows replaced.The room installed is beautiful!!!

I have to say that I am very satisfied with how the windows turned out overall. A big shout out to Yucii and his uncle for doing the majority of windows throughout the house. He was very professional from the start and can say that anyone would be lucky to have him and his uncle for installing windows.

The installers were excellent, windows were made well and looked great.

We already had champion windows

We had a demo project on our property. The process was pretty simple and was completed in 2 days. However, the demo crew left a bunch of nails in our driveway and broken glass in our lawn which posed a threat to our vehicles and pets.

Great Service, the contractor was very knowledgeable and freindly

Was total
Screw up from day one name and address wrong. I had to call to get the measure started when he came he wanted money. We owed nothing took them weeks to order the as soon as ordered wanted more money was disappointed from all the half truths and runarounds with staffing issues from Milwaukee

The final appearance of the seams look very unprofessional outside. Not real happy about that.

Our account was overcharged by $600.00
and our window was supposed to have a full screen. It came with only a half screen (Which we are still waiting for)

Experience was good

Did not use black for my door seal and stopped responding to my requests to install it.

Poor install, called 3 times and still waiting for a call from the local office/ install manager for four weeks. I make contact one a week.

Ease of working with staff during construction

Installation Team was very professional, tidy and easy to work with.

Please see comments in the other categories.

Some things went well, others questionable.
For the cost of the product and install.

Everything should have been seamless.
The warranty sold the product.

I was going to complete this survey when the job was complete, but the windows were installed on October 30, and we're still waiting for them to fix an ugly bolt hanging from the bottom of one.

First they ordered the wrong material and had installed part of one wall with the wrong color.

tired of such early surveys--I'm done

Our window is not completed to our satisfaction. I am being told the area manager will follow up with me and hasn't. Communication is poor.

They didn’t honor when they said they would install them by

Well done.

Wouldn’t not recommend Champion windows to any of my friends

Very kind and clear on what I wanted..very neat and beautiful..l will be back.

Incorrect trim was installed and hasn’t been replaced yet. The top of the door jam was completely unleveled. I showed the installer and he told me that my house is unleveled. I showed him that the door is level, why can’t the top door jam be level. He fixed it after I put the level tool on the door. The plastic is still on my door hinges even after we asked the worker to take them off. Huge scratch that keeps getting bigger because they haven’t fixed the off centered strike plate.

Everything in the install went pretty smoothly, however I would have appreciated more communication about next steps and when to expect workers to show up. Our dog is very sensitive to strangers around the house so I would have liked more time to be able to take her to my mother's house or to daycare.

Installation was terrible
Door still doesn't close properly

My sales person was very knowledgeable About the product he had to offer. He was very helpful with me making my decisions. Office Staff was Professional with any questions I had. Most of all the installers I Felt they did an excellent job.

Price seemed high

They measured my windows wrong so they had to reorder two out of the three windows they measured. They never completed the repairs of previous installed patio door.

We have a window that was damaged when it was installed. We were told that would be replaced over two months ago. Then, they "forgot" our screens for our big front window at installation. THEN, we were told that they were never made...THEN they were coming...two months later and we still do not have them. So...what is the actual truth??? We were unable to open our front windows for a lot of nice days. We contacted our salesperson, who sent us to someone else, who sent us to someone else. NO ONE is helping. This should have been taken care of immediately. This is AWFUL customer service.

Very friendly

Head ache every step of the way!
Sunroom is installed! Key does not lock door ! Keys were found in the door on the day three seasons room was completed. Just tried out the key today.
Also , Light is not working properly outside!

CaLL me today!!
Carol Zwiazek at 7734129933

First of all the masons did a very professional job and the finished floor was perfect. Next Dino and Victor did an excellent job putting the structure together. They were very easy to work with and were attentive to all our concerns. They were key to a perfect building.

The process from start to finish was less time than I had expected.

I really like their high-quality windows and professional and courteous employees.

Took a long time to get my doors, failed to measure one of my doors correctly, had to wait almost 3 more months for the next one, and I didn't get my first door fully installed, now waiting to get it finished yet. Absurd.

Measurement and instal issues, was called by campion about install and I told her of my issues she said she would pass that on and my phone has been silent like they don’t give a darn!!!

The sales rep was super nice but way too extensive in his pitch. We knew we were ready to sign and could’ve saved an hour & a half from our day.

The scheduling part was a nightmare, I had to be the one initiating all the calls. The installation left a crack on our window & scheduling to get that fixed was even more of a nightmare UGH. Husband had to leave work early twice only for them to show up early. Comms was trash tbh.